Ease of use and customer support. Reports were useful and easy to customize.

Easy to use and the customer service is very responsive.

Overall I am happy with Thundertix and the process to use the software.

I would highly recommend spending quality time on the set-up to ensure you're using it to the best of its ability for your organization.

We love working with ThunderTix. ThunderTix has an amazing support system in place.

It was very easy to integrate into our current websites and customisable to our use.

Our customer love the ability to do things on line from home, yet have the ability call or stop in & we can make the reservations for them.

Moving to ThunderTix has been one of the BEST decisions our theater has made. We had been using a very expensive ticketing software which was just too BIG for us.

This was a good ticketing solution and is very user friendly software.

The inability to have a store for merchandise separate from adding to a ticket. Refunds & exchanges to multi day events can get very confusing.

What I like MOST about ThunderTix is that is does NOT cost an arm and a leg to get a powerful yet easy to use ticketing software.

It integrates nicely with credit card payments and was easy to set up on that front. It was VERY easy to scan tickets with the app as well.

I find creating events and selling tickets quite a bit easier than our previous application; and it's nice to see the sale $ right away rather than after the event.

The app is easy to install, straightforward and easy to use and navigate through. Has the essential features we needed for our event.

They were kind, quick to respond and delivered a solid product at the best price in town. That's pretty darn good if you ask me.

They have saved our staff hours of time and energy by implementing easy to use, effective features.

Excellent Customer Service. Easy to integrate into your website.

I am not sure if there is a reason behind that or if it is just by chance it got lost or went to spam. I am not sure, but just wanted to throw that in there too.

Even leaving notes about orders that you couldn't later update would get irritating for the small space provided.

As I mentioned above, I have been told these problems have been corrected.

The program, for the money, delivers a fantastic product.

Not only was it user friendly but it serves as a wonderful data source.

My overall experience has far exceeded my expectations. I have never under any circumstances had the level of attentive and courteous online customer service like I have received from ThunderTix.

So easy to use and set up. Customer service is fantastic.

That's what I like best about ThunderTix: knowing that they have my back.

I feel like the biggest benefit is the price and the customization of the software.

Unable to use packages and the shopping cart feature. With multiple packages, we have to run multiple charges for a customer, can raise concern.

Overall our experience is excellent. We are very happy with this product.

I appreciate the advanced and at-the-door reserved seating, easy-print guest lists for ushers, integration with MailChimp, the no-fee Braintree gateway and the post-event email survey.

I did find it difficult to purchase tickets on different nights to be tricky.

It is as though we are building the software together. You can tell the people behind the program truly care about it and about our business.

Customer service is great- super love the relational aspect.

I like how easy it is to embed on the website. I also love how easy it is to get in touch with people.

Easy to use web site, great metrics and behind the scenes capability, flexible and well-designed site.

I love knowing that I have someone that I can call if I need someone immediately (and it has happened).

The ease of use and how gorgeous the site looks after makes this FUN.

I don't like that we have to be logged in to purchase tickets. Many people forget their log in.

Being an event organizer for some time, I have found a lot of options on the market, however what stuck out about Uniiverse is their social approach to ticketing.

Their integrations are top notch and easy to manage if you don't have much of a tech background.

No response from customer support, and no number to call.

I'll see if customer service contacts me back about my profile issue. I'd hate to start all over again with eventbrite.

I love the customer service and the look of everything. There are still glitches.

Universe's partnership with TM allows us to easily manage all facets of ticketing for our event from inventory to refunds to creative.

I like the simplicity of it for adding in events and event information. I've used it for big and small events and enjoy the interface of it.

Their team was more than happy to help answer all of our questions and concerns along the way. We had such amazing support, thanks.

But the other days no funds were received. When I go to my dashboard it show $ 0.00 are available.

It's easy to set up, easy to use, and the ability to embed the ticket-buying capability right onto your own website is great. Also the fact that it supports Stripe as a payment method is a big plus.

The customization of the tickets can get confusing.

It's easy to use but most importantly, it was a great experience for our guests at the door. Their app makes it super easy and fast to scan tickets and get people in.

They have great integration with our website, and the social-features for promoting my event were amazing.

Great DIY event ticketing solution with ability and resources to improve.

Plus, their customer service was SUPER fast when I had a question - thanks, Ben. I was super happy with my experience, and I'll definitely be using them again.

The inability to transfer attendees after they've bought tickets.

Universe's customer success group was excellent and always answered my questions promptly.

The price is one of the best on the market. It is visually appealing (helps with marketing).

US Dollar

Designed for the performing arts, ThunderTix provides reserved seating and general admission event management. We make season subscriptions easy and combine fundraising, gift cards, merchandise, concessions, and a private CRM in one platform.

What ThunderTix customers have to say about us:
“From an old platform to an event in under a week - 8,000 patrons - half a season reprogrammed, flawlessly”

“Ability to access events on your cell phone or web anywhere.”

“VERY effective pivot to cope with COVID reality - thank you!”

“We broke our all time online ticket sales.”

“What I like MOST about ThunderTix is that it does NOT cost and arm and a leg to get a powerful yet easy-to-use ticketing software.”

At ThunderTix, our clients love us for a number of reasons be it our robust and easy-to-use platform, our unbeatable pricing matched with incomparable customer support, or our constant response to changing needs. We know that switching software mid-season or trying ticketing software for the first time can be a bit daunting and we are here to help with 24//7/365 customer support. Better yet, you can try it for free through our trial and once we have earned your business, you can transfer all of your data over from the trial to your real account. 

ThunderTix is a full service event management solution that caters to the performing arts with options for reserved seating or general admission events. We build out beautiful, custom seating charts that enable patrons to select their seats in real-time.  Best of all, unlike other services, ThunderTix enables event managers to decide between charging their customers a ticketing fee and retaining 100% of that revenue or going fee-free! We never add a fee to your ticket price and we never use your customer data - you own it. Ticket sales can be made online, over the phone, or at the box office. Once guests have arrived, you can either use the free ThunderTix app or your preferred hardware to scan, un-scan, and sell tickets at the door. Our web-based platform enables venues to download nightly and accurate reports helping our clients to make informed decisions about their current or next event. An additional benefit to using ThunderTix is that you set up your own payment gateway cutting us out as the middleman and enabling you to receive your deposits nightly.

ThunderTix makes it easy for event managers to have full control over their event:
* Create unique logins for staff, volunteers, or renters and restrict permissions for each user. 
* Change the price of tickets based on ticket type, seating section, or days out from the event using our dynamic ticket type. OR utilize our new Pay What You Can Pricing with suggested minimums for fundraisers, virtual events, and more.
* Use your own styles or CSS to customize your event website or embed events onto your website for a seamless experience.
* Utilize coupons, customer loyalty programs, season subscriptions, flex passes, or bundled events with discounted prices to promote sales!
* Sell concessions or merchandise ahead of or at your show.
* Target ticket buyers while cutting costs on outside services using our full, built-in customer relationship manager (CRM) and mass mailing features. Use pixel tracking to analyze your ad spending. 
* If you’d like to put more control into the hands of the ticket buyer, give them the ability handle their own refunds, seat exchanges, or convert their tickets to a donation.
* Check on guests in a snap, thank them for donations at the door, and see who scanned them in!
* Track sales to find out which staff members are at the top of the leaderboard!
* Follow up with your attendees with automated emails and integrated surveys to find out what they want more of!
* Once it is all said and done, use our ‘replicate’ feature to easily copy over event details and create a new event in the same format but with a different title and date. 
* In the off-season, downgrade to Maintenance for just $10/mo 

LongDescription

Support Ticket Management

Real-Time Analytics

Engagement Tracking

Season Tickets

Employee Management

Surveys & Feedback

User Management

Electronic Payments

Customer Data Management

Barcode/Ticket Scanning

Payment Processing

Customizable Reports

Guest List Search

Access Controls/Permissions

Activity Tracking

Data Synchronization

Financial Analysis

Sponsorship Management

Confirmation/Reminders

Reservations Management

Online Registration

Credit Card Processing

Wait List Management

Attendance Management

Mobile Ticketing

Attendee Segmentation

Multi-Event

Event Tracking

Communication Management

Customer Database

Registration Management

Calendar Management

Onsite Ticketing

Customizable Fields

Conferences/Conventions

Data Import/Export

Promotions Management

Email Templates

Multi-Location

Contact Management

Online Ticketing

Booking Management

Email Marketing

Reserved Seating

Mobile Access

Online Payments

Sales Reports

Survey/Poll Management

Real-Time Data

Ticketing

Vendor Management

Marketing Automation

Concessions Management

Event Scheduling

Social Media Integration

Real-Time Notifications

Forms Management

Event Ticketing

Email Reminders

Real-Time Updates

Email Management

Activity Dashboard

Alerts/Notifications

Online Booking

Reporting & Statistics

Reminders

Seating Map

QR Codes

Event Management

Customizable Templates

Billing & Invoicing

Customer Management

Multi-Facility

Event Calendar

Website Management

Discount Management

Real Time Reporting

Customizable Branding

Ticket Reservations

Reporting/Analytics

Food & Beverage Management

Contact Database

Guest List Management

Print-at-Home

Customizable Forms

Drag & Drop

Social Promotion

Point of Sale (POS)

Third-Party Integrations

Task Management

Exhibit/Vendor Management

Attendee Management

Web browser (OS agnostic)

Plans are based on a per ticket basis.
Plans range from $1/ticket to $1.75/ticket, depending on the plan.

$20 monthly minimum for General Admission, includes 20 tickets per month.
$25 monthly minimum for Reserved Seating, includes 20 tickets per month.
$175 monthly minimum for Enterprise, includes 100 tickets per month.



Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

ThunderTix

Live Online

Webinars

Documentation

Videos

Universe is a cloud-based social ticketing solution that allows its customers to sell tickets online, promote brands and manage online events such as food festivals, film festivals, music festivals, tech conferences and fundraisers. Primary features include ticket manager, event page creation, electronic ticketing, access keys, social media campaigns, reporting and analytics.


It allows users to sell tickets from various channels and offers a ticket manager module that can check attendance at the door. It allows customers to create custom advertisements. Other features include QR barcodes scanning, card payments, visitor traffic management, sales reports and ticket scanning errors detection.


Universe also offers advanced ticketing features that include editable pricing, discount codes, attendee management, customizable checkout and electronic ticketing. It offers integration with Zapier, WordPress, Weebly, Google Analytics, MailChimp, Wix and others.



Multi-Channel Marketing

Kiosk Ticketing

Real Time Data

Ticket Brokering

Social Advertising

Campaign Analytics

Free events are free. 

Starter: Ticketed events are 2% of the ticket cost + $0.79 per ticket capped to $19.95 per ticket.

Standard: Ticketed events are 2.5% of the ticket cost + $1.99 per ticket capped to $19.95 per ticket.

Pro: custom pricing plans available - contact Universe for more information.

ThunderTix vs Universe

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