It's an odd feature to be missing, because everything else about every unit and office is customizable (the correspondence documents, the booking modules, the rate plans and the unit setup.

Correspondence is attractive and easy to customize. The various tools available for setting rates/manipulating rates are easy to use.

I really like the fact that you take Feedback seriously. It's nice when something I'm interested in seeing comes to fruition.

Escapia is very easy to use and offers great support. Most staff is trained within 2 days even if they have no experience with vacation rental software.

Customer service is superb, staff is friendly and helpful. Very pleased with the staff.

Excellent, easy to use, meets, and exceeds all requirements.

We do take advantage of Escapia.net and have recently integrated online booking capabilities with HomeAway and so far, so good. Our rating reflects our satisfaction with the functionality that we use.

Very robust feature list. I couldn't possibly manage our rental list without a strong piece of software like Escapia.

There have been a few snags here and there, but overall I think the software is great.

Extremely difficult to navigate and they seem to have issues with the login pages; I have had to re-register 3 times within the last 5 months. Terrible, terrible, terrible.

Escapia is the perfect software system for Vacation Rentals.

They support team is the best. Easy to connect with, on hold times are less than 30 seconds, account management team is great.

Great group of innovative individuals who are constantly trying to improve the software and stay ahead of the competitors.

Escapia was a huge step up from our last PMS and constantly going the extra mile to perfect services available to customers. Definitely makes our business able to run seamlessly with their features.

It is old and dated with very few updates in the last four years. The reporting and rate engines are frustrating to use and it has a number of oddities that make training and using difficult.

As an owner with multiple properties and multiple partners the owner web is terrible.

We call customer support frequently and their response time has been wonderful. They close out most cases with a synopsis of the assistance provided and a support article.

If you advertise on HomeAway websites like VRBO the integration is seamless and easy.

Easy access anytime to my property’s performance is ideal.

I don't think I even utilized every possible feature. It's a great product, but we just could not afford it.

Very easy to understand and cost effective. Each module has a unique ability to help hospitality business.

Functionality, ease of use, and fantastic support.

It was one of the best decision we made. We find Escapia to be extremely user friendly and definitely helps my staff be more organized and professional with the great tools they provide.

I really dislike the way they have changed their business platform from a marketing platform to a booking platform.

For the most part it is easy to use and mostly self-explanatory for creating and monitoring reservations.

It is easy to use and offers the cross organizational reporting needed to track everything from housekeeping to service orders to revenue and beyond.

Easy to use, easy to read and detailed. Credit card integration is important and escapias works well.

It could do many things for our business. Also, support was outstanding.

The software is easy to navigate and the Self-Help articles have been incredibly useful in re-learning or resolving any issues without having to reach out to Support.

The reservation grid is simple and reliable, giving you an accurate overview of bookings and availability. The support staff is excellent.

The UI changes and business/performance dashboards have made navigating and interpreting information much better.

I can tell you unequivocally that the system is the best in the business. And the level of service has consistently increased every year.

Integration with Glad Hospitality helps provide a good guest experience without much effort (once the initial setup is complete). The reports are informative and useful.

Hands down, this is the best and most economical decision our business could have made.

Escapia has really made our nightmare go away. The ease of use with the system as well as the added benefits in using EscapiaNet are remarkable.

I like the gradual commitment to improvement that Escapia has been implementing over the past year.

Our staff is not able to enter a task assigned to a unit number with an amount of time associated with it, that we can then transfer to an owner statement to be charged.

My whole company is wrapped around this software and everyone is frustrated by it.

Pros - Escapia is user friendly, easy to use, easy to navigate through tabs on reservation screens. Customer Service are always helpful and knowledgeable and the training materials are of great value.

The people we have worked with have been great and are always very helpful and overall, our experience with Escapia has been a very positive one.

The product was easy to use and was priced very competitively through the Canadian Bnb association. It worked seamlessly with my own website.

However the reservation system is very good and provides a booking facility from my own website at an affordable price.

Moon Dance is very pleased with the overall functionality and ease of use. We are also impressed that there seems to be a proven commitment to upgrades, added features and a new mobile app.

Absolutely Horrible Customer Service. No support what so ever.

It was a little difficult to navigate initially.

Overall, once the transition was done, it has been a pleasure to work with the Eviivo suite. I have found great assistance from the support team members that I have worked with to fix issues.

I am now very satisfied with it and enjoy using it. Whenever I am stumped on how to do something, there is always someone on the help desk that sets me straight.

Advisors always contact you again to ensure you are happy which we appreciate.

Still no follow-up to this complaint. Finally told I was to call London, Engl.

It was a very difficult start. Training was non-existing other than some videos old and outdated with horrible audio.

We love how easy Eviivo is to use and the many upgrades over the years. If I had to pick one thing I like the most besides the team, it is the depndable and easy to use calendar.

Overall, we have enjoyed using Eviivo and have shunned many similar companies looking to entice us away. What Eviivo offers is at least equal to other providers and often more at a similar price.

General pretty good and the help with the webinars through lockdown have been great the ones we have managed to join.

I complained but NO ONE ever replied to my emails. They pretend listening to you, when you phone their.

Sometimes we have issues with the integration to our merchant account, when we enter the same info into Eviivo it fails, but when we enter it into the merchant account directly it works.

Generally easy to use, can be a bit cumbersome trying to fine tune things but good customer support.

Some times it becomes this software makes it difficult to change the price of a room when you book it.

Then, wrong rates were posted for a period, and until a correction could be made, we lost another $450.

Amazing booking engine with larger pictures. Great interface with all the major platforms.

So much so that we are no longer with Expedia. Expedia repeatedly blamed eviivo and eviivo blamed Expedia.

The booking system was so useful for every aspect of running and promoting our business. It was easy to use and any updates were smoothly integrated.

What i like most is the outstanding customer service and the chat help where nothing is too much trouble. The automated emails are ace too.

The team works together to resolve our issues. Their accessibility helps resolve issues quickly.

It is wonderful to only deal with one provider in order to have a presence on every website that matters in the hospitality business.

Our properties are actively losing revenue every day this continues.

Used to be difficult to remove OTA reservations that changed or cancelled, they have since made it easier to contact them for removal.

Now I feel very comfortable with the program. There are many reports and areas that I am still not familiar with, but overall I am pleased with Eviivo.

Acting as quickly as I could,  I tried to find other platforms and soon after realized how terrible this market is.

Being very new to this type of software, we were very pleased with how easily we picked it up, with the help of their excellent customer service team.

Eviivo was so easy to integrate with our practices and it changed the way we work for the better.

You are on your own and if it goes down for no reason. No one around to answer your phone calls or emails.

Very user friendly, easy to learn how to use it, clear and concise, great training & customer serviced received any time needed.

Easy to use diary, integrated emails and channel management.

The system appeared to be very much like Rezovation, which we found to be an excellent system.

Quickbooks online  integration for payment processing and accounting. They are also very open and welcomed my feedback and enhancement requests/suggestions.

Over all we are pleased with Eviivo. The more we play around with settings and features, the more we have been able to refine things to our needs.

At first I had to use the chat option which I found very difficult. The directions for set up were hard for me to understand.

Eviivo channel manager: what a terrible mistake.

Horrible accounts department overcharging at termination.

The problem is chat support does not have the authority to fix anything.

US Dollar

Escapia is a proven, full-featured vacation rental software offering business guidance you can trust and automation to simplify. With innovative tools backed by Expedia Group data, it’s never been easier to optimize your property management business.  

Escapia also has strong core functionality such as trust accounting, rates management, guest communications, reservation calendar, distribution, housekeeping, owner portal, & more. 

Escapia is one of the most trusted and widely used vacation rental software solutions in the industry. 

LongDescription

Owner Statements

Electronic Payments

Payment Processing

Price/Margin Management

Customizable Reports

Data Synchronization

Reservations Management

Credit Card Processing

Invoice Management

Guest Communications

For Vacation Rentals

Customer Database

Calendar Management

Guest Experience Management

Housekeeping Management

Data Import/Export

Accounting

Email Templates

Contact Management

Booking Management

Lead Management

Channel Management

Vendor Management

Credit Card Management

Client Portal

Website Integration

Activity Dashboard

Alerts/Notifications

Online Booking

Reporting & Statistics

Availability Management

Work Order Management

Customizable Templates

Billing & Invoicing

Accounting Integration

Discount Management

Ratings/Reviews

Real Time Reporting

Commission Management

Contact Database

Customer History

Third-Party Integrations

Maintenance Scheduling

General Ledger

Role-Based Permissions

Task Management

Lease Tracking

Tax Management

Multi-Channel Management

Access Controls/Permissions

SMS Messaging

Digital Signature

Financial Management

Transaction History

Listing Management

Rent Tracking

Communication Management

Room Booking

Occupancy Management

Template Management

Promotions Management

Customer Support

Multi-Location

Booking Notes

Rate Management

Mobile Access

Online Payments

Property Database

Guest Check-in/Check-out

Third Party Booking

Maintenance Management

Real Time Updates

Email Management

Group Reservations

Calendar Sync

Tenant Portal

Reporting/Analytics

Billing Rate Management

Document Management

Financial Reporting

Owner Portal

Rent Collection

Short/Long Term Rental

Property Management

For Property Managers

Marketing Automation

Mac OS

Web browser (OS agnostic)

Windows 10

Pay a flat monthly fee based on the number of properties you manage. No percentage fees per booking, no additional cost for listing on Vrbo, no surprises — pricing you can plan for. Pricing starts at $9 per unit based on a 100-unit customer. 

Contact us for your custom pricing quote!

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

11-50

51-200

201-500

501-1000

1000+

Escapia

In Person

Live Online

Webinars

Documentation

Videos

eviivo Suite is an award-winning booking and property management platform, trusted by over 26,000 accommodations globally. It is designed to help accommodation businesses of all types and sizes go further, faster, and simplify without compromise.

eviivo's all-in-one platform provides hoteliers, property managers, and hosts with an easy way to manage bookings, guests, online travel agencies (OTAs) and property owners. A beautifully designed, color-coded calendar allows users to review all booking activity at a glance, regardless of source or location. It is the central place from which users can easily manage their day-to-day operations. Meanwhile, leading integrations with all major OTAs — such as Booking.com, Expedia, Airbnb, Vrbo & Google Hotel/VR Ads — save hours by keeping not only rates and availability, but photos, descriptions, amenities, promos, policies, taxes, fees, extras and guest messages automatically synchronized across all channels.

With competition only a click away, users can enable instant online bookings by adding eviivo’s Booking Engine to their existing website. Alternatively, they can create a new mobile- & SEO-friendly website in minutes to drive commission-free direct bookings.  

Payment collections can also be safely automated, regardless of booking source. Hoteliers and property managers can accept instant online payment or schedule automated payments in any currency, from all major card types (including PayPal), in full Level 1 PCI compliance. They can also collect payments via secure email payment links. 

Because eviivo’s property and channel management features, its powerful booking engine and advanced payment automation really do work as one, users save countless hours by avoiding manual entries, overbookings and other “check-in embarrassments”.

Guest communications are effortless with eviivo’s unified messaging inbox — the first to integrate messages from Airbnb, Booking.com, Expedia and Vrbo, plus direct emails & guest reviews — and a groundbreaking AI-powered 24/7 concierge to help users answer online enquiries, even while asleep. 

Dynamic pricing rules and the widest array promo tools help reward loyalty and drive direct bookings and growth. eviivo's ‘at-a-glance’ KPI Dashboards allow revenue managers to monitor business performance and understand where demand comes from, while exception reporting and period-end trial balance movements give peace of mind to accountants.

Property managers looking to expand their portfolio can rely on an architecture designed from the ground up to be multi-user, multi-property, multi-channel and multi-currency. And uniquely, not just via web browser but also via eviivo Mobile! Property managers can look after all stakeholders, from guests, to staff and external cleaning teams to property owners.

eviivo Suite comes with powerful push-button invoicing features and supports a multitude of tax regimes, including easy automatic price and tax adjustments for extended stays. It can calculate, apply and report management fees and owner charges automatically, and allows users to coordinate housekeeping & repairs via the interactive Cleaning Dashboard. 

eviivo Mobile, our revolutionary, award-winning native mobile app, frees users to manage their business from anywhere, anytime. Since user access can be granted under the most granular set of roles and permissions, eviivo Suite and eviivo Mobile unlock new ways to work with internal and external stakeholders.

With open APIs and a host of partner integrations – from check-in & smart lock providers to ERP systems, travel insurance & gift vouchers – eviivo Suite is part of an ever-expanding ecosystem. Its latest integration with Zapier uses triggers based on bookings events, cancellations, room changes, or changes in cleaning/maintenance statuses, to give users freedom to build custom automated workflows between eviivo Suite and over 3,000 other apps and web services.

Real-Time Analytics

Employee Management

Multi-Channel Marketing

Dynamic Pricing

User Management

Product Catalog

Partner Portal

Room Inventory

Order Management

Calendar/Reminder System

Reviews Management

Single Property

eviivo suite starts at $40 month and adjusts depending on the size of your property.

To receive accurate pricing information, contact eviivo directly.

Escapia vs eviivo

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