We like how easy it is to make and create medical notes. The reference lab and the telemedicine integration are quite good.

Buggy, slow, and if I could give customer support a negative review I would. Our hospital has lost literally thousands of hours to trying to Macgyver this junk into working.

I like the appointment book as it is easy to read and organize. I like the ability to email records, notes, and forms to clients.

Since I am not on management side I can not determine if this software error or user. Management is always confused.

In general Cornerstone is just a cumbersome software with a lot of inefficiency which is very annoying for ER work.

I've used several practice management software systems and while none of them are perfect for everyone, Idexx has the ability to invest in it's technology and continue to make improvements.

Easy to use and navigate through, for people who have never used it before, easy to learn and get comfortable with.

Ease of use for everyone in the practice. I like how things are laid out and that everything has a nice order to it.

Love that is also merges with Cornerstone timeclock for payroll.

There are so many ways to do the same thing you find that no two staff members are doing it the same way - difficult for training/SOP's.

We enjoy how many third party companies we are starting to use are also integrated with Cornerstone.

Some features are not user mistake friendly, it is often difficult to correct redo problems as they arrive.

Customizable operating software with AMAZING customer support.

This is a great program that we've utilized for 20 years. Would love to see some improvements, but overall happy with it.

D appropriately trained on how to use Cornerstone, it could be a fantastic program but it is challenging in its current form.

It is a robust software package with good integration with other Idexx offerings. The integration increases the value of each service offering.

The Boarding Module is outdated and disjointed. It does not fully integrate into CStone, in my opinion.

What I like the most about this incredible software is the easy to use guidelines. Makes running a veterinary practice easier.

The poor compatibility with Idexx Digital Radiography is one of the most frustrating things I've ever had to deal with in practice.

There is no excuse in this day and age for software this bad.

The lack of wellness plan offerings. We had to write it in ourselves which lead to many missed charges and extra discounts given since it wasn't automatic.

Hoping they will be able to stay relevant and take this to a cloud platform. We have been very happy with this for the past 11 years.

I have loved the amount of information I can use from the software and the support (albeit paid for) is excellent.

Being server-based hampered our business in the 21st century. The software is fine for smaller hospitals who don't require a lot of updated features.

Reduced missed charges, more efficient-in every aspect from kennel to doctor to CSR, all the information we need is right in one place.

Customer service is amazing. If you are having issues doing something they help you right away and are always friendly.

Overall I have been happy. Have used several PM software and find they all have things that I love and don't love.

The price is higher than other programs, and remote access is limited.

Customer support was always very helpful any time there was an issue but lack of wellness plan implementation inspired us to switch.

So if 2 people are writing exam notes on the same patient, the one who opened it second will have everything disappear when it is reopened.

Cornerstone is a solid product. It has a few drawbacks but its a pretty good top contender in the Practice Management Software category.

Their customer support is fantastic. They are available by phone, cornerstone chat, and you can allow them remote access into the system to resolve issues and do quick visual training.

Overall improvement of charge capture and inventory management. This has resulted in inreased revenue.

I didn't use it that much unless my pet was sick or I needed to ask a question from my pet's office.

People find it easier to text and less intrusive trying to get someone to answer a phone call. Since it integrates seamlessly into our AviMark software there is little issue.

I like it and I think it is useful to stay in touch with your vet.

PetDesk Support is usually very quick to address any issues that might arise, and are generally helpful and friendly.

Lack of integration with our practice software evetpractice - the appointment request system has no ability to sync with our appointment calendar.

The customer service aspect is great. They are always friendly and helpful.

I really loved the virtual physician I can get for my lovely pets.I love how you can put all of your pets needs in one place.

Helps provide rapid support as support helps solve issues if I can't. Can schedule appointments and fill medicine without having to make a phone call.

The mass message feature is a life-saver, especially during the pandemic.

I can confidently say that having PetDesk is worth 1-1.5 full time customer service representatives answering the phones, scheduling appointments, and conducting follow-up calls with clients.

I had never done a website set up before, they had always been cookie cutter sites. I really enjoyed working with the staff and loved watching them make our  ideas come out.

Customer service has been great. One of the best records of all the vendors we work with.

I would recommend this app to any new pet owner. It's a great way to keep track of their records and have it on you at all times.

The customization for clients is great. Having an app readily available to reach clients through their smart phone is AMAZING.

The customer service is amazing. You seriously will not meet a better group to work with.

Most of our clients prefer email so there has been a great cost savings there. We now have an easy way to send messages to our clients as well as send mass emails to them when necessary.

This also decreases our number of incoming calls which is fantastic because they are always ringing off the hook.

The worst part is that clients request times that are completely booked and we have to go back and tell them they're taken.

It's hard to explain so refreshing has to be done all the time so you aren't responding to the wrong person. The phone number integration needs some work also.

Honestly, I don’t really have anything bad to say about this product.

I believe it is being worked on, but the lack of availability for an owner to choose a specific doctor when making their appointment.

They have great functionality with their user friendly app, reminders, appt confirmations, integration with software and their customer service is AMAZING.

Clients really do use this. It was hard to imagine not having an app for our clients.

The ease of use and seamless integration with our ImproMed software.

I like the ease of use and the ability for our clients to request things they are needing when they think of it, whether we are open or not.

Its so nice to be able to give discounts to all of our clients. And we all love being able to see our vaccination records and be able to email and print them off from anywhere.

Very easy to use from the veterinary office side and from the client of the veterinary side. Love that I get text to remind me of appointments.

Positive experience overall. The appointment reminder texts/emails have been outstanding.

I like that PetDesk integrates with our practice management software easily and accurately. Makes appointment confirmations more efficient.

That was the biggest draw. Visually it was appealing  and super easy for clients to use.

The setup was easy and the features are great. Our account manager does a great job checking up on the hospitals and makes changes quickly.

The ease of use for our staff and clients is remarkable. The Client Support is always helpful, kind and very knowledgable.

On occasion when changes are made within 24 hours the system doesn't get to update before a confirmation is sent, some clients receive confirmations for the wrong date/time.

Sometimes clients will receive a confirmation for the wrong time.

Overall experience with Petdesk is a a GREAT ONE. Really loved how they thought of everything for your pet.

US Dollar

Cornerstone from IDEXX is versatile, feature-rich practice management software that can be customized to meet your every need. Cornerstone is used by over 125,000 professionals at the leading veterinary hospitals, specialty referral hospitals, and corporate groups. It is backed by in-depth training (virtual or onsite) and expert support. Simple subscription pricing and flexible programs make Cornerstone affordable for your growing practice.


LongDescription

Treatment Planning

Whiteboard

Patient Records Management

Purchase Order Management

Electronic Payments

Status Tracking

Payment Processing

Customizable Reports

SMS Messaging

Charting

Electronic Signature

Confirmation/Reminders

Invoice Management

Communication Management

Telemedicine

Template Management

Data Import/Export

Accounting

Inventory Tracking

Imaging and X-rays

Email Reminders

Workflow Management

Alerts/Notifications

Reporting & Statistics

Reminders

Prescription Processing

Estimating

Customizable Templates

Billing & Invoicing

Accounting Integration

SOAP notes

Appointment Management

Records Management

Secure Data Storage

Third-Party Integrations

Appointment Scheduling

Inventory Management

Check-in/Check-out

Windows 7

Windows Vista

Windows XP

Windows 2000

Windows 8

Windows 10

Simple subscription pricing. 

Flexible programs bundle apps and diagnostics for valuable savings.

Email/Help Desk

FAQs/Forum

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Cornerstone Software

In Person

Live Online

Webinars

Documentation

Videos

PetDesk is the all-in-one patient journey platform that can help veterinary clinics achieve their goals while improving their bottom line.

With PetDesk, clinics will be able to streamline their workflow and simplify their staff workload, allowing them to focus on what really matters: providing top-notch care to their patients. The PetDesk platform offers a range of tools and features that can help improve patient outcomes, including digital marketing, online booking, smart VoIP, a 5-star rated mobile app, automated reminders, payments, forms and intake, and more!

Through the all-in-one patient journey bundle, PetDesk can help reduce no-shows, attract and retain clients, reduce busy work, and bridge the communication gap between veterinarians and their clients. The cloud-based platform also offers tools for managing prescriptions, tracking vaccinations, business health reporting, and more!

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