The worst aspect of 8x8 Virtual Office was dealing with their support.

This is an amazing tool to use as the main driver for your CRM/CS operations.

The best feature is the call recording for QA management purposes, it allows you to both load and downloads any phone interactions for you to be able to monitor quality.

This service is great for both inbound and outbound calls coming directly from any type of CRM you are using, it could be custom-built or salesforce directly.

I find it difficult to do anything on 8x8 besides look at my missed calls and voicemails.

We quickly realized that the lack of MMS was a deal breaker and informed the sales person that we would not be moving forward.

I have had a few clients struggle to get into the meetings but honestly that seems to be user-error and there have been no difficulties with mac v. pc, etc.

Great calling app with a lot of features. Connection is generally good if you have LTE or fibre optic wifi.

It's a great platform for streamlining communication between clients and having visibility across multiple platforms.

The app can be somewhat buggy. There are times when the app becomes unstable and takes some time get back to functional.

It is a good system over all. The phones generally seem to work and they are reasonably priced.

I would recommend this software. The softphone is functional and integrates well whether at the office or working from home.

It’s not priced that well compared to competitors that offer more.

Set up to training to just learning all the features so quickly and effortlessly was huge. I was up and running  in 1,2,3.

Limited functionality when it came to routing calls across groups and attempting to integrate video conferencing equipment.

I tried replying to that email as it stated to do so if it was in error only to get an auto reply stating that I reached an email address in error.

Also, the email client was difficult to use and was very glitchy sometimes resulting in losing emails. The customer service was also below par.

One of the worst customer experiences I have ever had.

Relatively intuitive to use and good functionality.

Several days later our card was charged again, followed by an email stating that we would be charged a cancellation fee.

Terrible Customer Service and They Won't Let You Cancel.

Works great on mobile and desktop. The call quality was overall consistently good and it did integrate with Salesforce.

Thus far my experience has been completely positive. The product is very easy to use.

There are so many cool features to this software. We have used 8x8 for over 5 years now, customer service has always been super helpful if we ever had any issues or questions.

Like I described in the top paragraph, I initially had doubts about the cost. These doubts were crushed when I saw all of the value that this product adds, however it could always be cheaper.

I have used 8x8 with a previous company and the service was solid so I thought it would be a good fit here. It wasn't and the customer service and support was about as bad as it gets.

I enjoyed using this in the office and liked how it would integrate with my salesforce to have one place to use.

We changed phone providers due to a dissatisfaction with poor support resources and difficulty with learning and understanding the admin portal.

Integrated with conference, outlook, etc. Admin console and control better than we had with Fusion/Megapath.

Also, if app on computer desktop is not open then you don’t get chat messages or in coming calls. I have it to automatically open when I start computer but sometimes accidentally close it.

Overall, I'm very pleased with the service and recommend giving them a try if you're in the market.

The next month comes and my card is charged again.

Very pleased with the overall experience, 8x8 is an amazing tool for Contact Center and call-driven interactions, keep in mind you will still need a softphone  software to sync it with.

It's an all in one solution. I love I can get my phone calls, VM's messages, etc. all in one place.

Easy to use, quite reliable and a must for small businesses.

The seamless integration between the VOIP handsets and mobile app has been great. Call quality has always been clear.

This is cost effective solution for small and growing companies and it's easy to use.

After much research we went with 8x8. Their customer support and ease  of use was the deciding factor.

Ease of use and iOS app. Also, the Office 365 add-in works great.

I liked that I didn't really have to set anything up. My voicemails came directly to my email so I could retrieve them and listen to them quickly.

We love the call recording function, ease of use, and friendly customer service reps.

Great Customer Service for set up of new phones. Account Managers are usually very attentive to your individual needs.

The online faxing is not integrated into the phone system and has a 1980s interface. The Android app has it's own problems.

We researched many companies and Nextiva was by far the best one out there. They were competitive in pricing and the best in customer service.

Their phones did come preset up and the onboarding process was very streamlined. When I did need technical support, they were quick to resolve the issues.

The dashboard was user friendly and easy to use.

I spent days asking to fix things but each time more problem and more things did not work. We were running in circles  with the problems.

I like that I can download nextiva onto my phone and that it has an easy to use app on my computer. I can easily see on my computer voicemails, who is calling me, who I want to call out to, etc.

The process became confusing, not knowing if we are talking with nextiva or another company. Nextiva refused to cancel our service and continued charging our credit card.

We didn't even let users know they could login--it's that bad. The cost of their service just cannot compete with the rest of the market.

After 2 weeks, they couldn't get it right. I wasted money re-ordering business cards and had to re-order after I went with another service that got it done in 10 minutes.

Integration was straightforward and fast. Customer service is always helpful and easy to work with.

Please don’t make the same mistake we did and get trapped by Nextiva.

Great VoIP platform with robust analytics and flexible pricing.

I love this product and it helped save our business during the Covid-19 lockdowns.

YEAR 1: consistently terrible call quality and tech support.

Navigation of admin website was clunky, with user website even worse.

One of the problems we initially had to overcome, is that we tend to work quite collaboratively when we are all in the office, and sit in a room with something on a screen.

The software easily allows to integrate with ship based phones.

Needs to integrate with gmail - this is delayed and needs to happen.

If your company wants friendly and knowledgeable account support, Nextiva is a good choice.

Ease of integration, ease of use, I control messages incoming and outgoing. Support is amazing, anytime day or night.

My favorite thing about Nextiva is its exemplary customer service.

Beyond customers lost and team hours wasted, even calling Nextiva’s tech support was made more difficult since anyone calling tech support was required by Nextiva to be an account admin.

My overall experience with Nextiva was a pleasant one. It taught me what my needs are, and should they improve in the future, I would be more than happy to revisit them as a business solution.

They clearly care about your experience with their software and go above and beyond to help resolve any issues or concerns and they generally respond fairly quick.

The apps on my phone and computer are pretty sleek. I also like that I can take a call from my office and then use nextiva and switch it to my cell phone.

They are functional, but not friendly. In the best cases, the apps require more steps to do things than should be necessary.

I love the integration aspect that you can have the app on desktop and on your phone. Additionally, as a current work from home employee the faxing feature has been a life saver.

Phone service was reliable and call quality was good.

The service is great, I have never had difficulty with my calls. The customer service is excellent, staff is patient, friendly, and eager to help.

The way they build and design tools is perfect for our business with most users not being highly technical.

Interface is okay, there are better products our there for less money and a better interface.

Sometimes from the softphone app random phone numbers cause the app to crash randomly. No one at Nextiva can explain why.

There is also a good app that I'm able to use on my desktop to make calls there. It's also nice that voicemails are emailed as well as pinged on my phone.

I love the ease of use and the ability to have crystal clear calls. It makes the experience that much bettter.

The easy access to Nextiva support and account managers is its best feature. If there are ever any issues, their support staff can be reached by messaging or phone call quickly.

Their products are a la carte with modules for everything so finding the right product mix can be tricky as well. The lack of integration with our other systems is also an issue for us.

Price is way cheaper than RingCentral and 8x8. Best setup process in town and includes Amazon Chime and free Fax.

They had good value, money back guarantee and a trial period.

The voice service, once configured properly, generally worked fine.

The Nextiva app is Awesome Works great. We switched to Nextiva because they offered a better price.

Ease of use to add and manage users in multiple cities and states remotely.

They customize your package entirely, schedule calls to go over the system, and have pretty good support. The price is great and so far, we've been enjoying using the new phones.

Good SMB/LB/E level collab and calling software.

Our onboarding to Nextiva was, frankly, a terrible and protracted experience.

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Experience seamless collaboration with 8x8 Work. 
8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows, and global coverage.

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