I really appreciate Twilio and it is always a pleasure to use it in our projects.

Their documentation is outstanding and they've build a lot of UI based tools on their website to setup fairly complex workflows without having to code.

Great API / info available for a quick dive into getting something up and running. Also a free trial / credits to test it out.

It can be difficult to find your way around the website. Even with documentation, setting up functions can be confusing.

The most difficult piece to set up was routing of multiple channels to the same agents.

The reject/failure level above 50% is unacceptable and makes it too expensive.

Easy to set up, extensible, supports a variety of programming languages and interfaces, pricing is easy to understand, excellent free trial that allows for testing of most features.

A great way to reduce communication bills with excellent support to go with it.

When there is some error with the sms sending (due to integration issues or other), the errors are not very intuitive and may take some time to nail out the issue.

I am very satisfied with how little text messages cost, and the ease of integration.

Amazing text messaging automation for non-developers.

This is a super easy to use tool to set up a virtual, multi channel contact center. Stop is a breeze, and the app is highly reliable.

The only and reason I love Twillio is because it integrates seamlessly with the software my company creates. Customer service is excellent but you will not be reaching out often.

The prices are super reasonable, and the tutorials are really helpful in getting things integrated into our existing systems (built with django).

Everything is well-documented, and their APIs in the various programming languages they support are easy to understand and very stable.

The customer service is superb they help me immediately if i face any issue.

When you first start using them you can get lost in the documentation before understanding how it is setup.

As we've done so they almost always have a solution for what we want to do. Additionally I do want to give their support two thumbs up - they've always been fantastic.

Getting the logs is a bit difficult. The logs are not retained and it is not possible to ascertain whether they are viewed or being sent to spam box.

Good documentation, great ready examples/code found readily online and tons of integration possible.

This platform is the best you can find to extend notification and collaboration using traditional communication devices.

Create your own solution. Great to integrate with, easy to use and can do anything you want it to.

I like that it integrates with our Church Management Software. The customer service is excellent and communication is timely.

We've loved using Twilio - it's able to handle a lot of different projects. The documentation is great and the costs are relatively cheap.

Fantastic experience with a supportive vendor. I would highly recommend to other organizations.

It takes 48 hours to increase your quantity of texts. You're killing me, smalls.

I got this to do SMS through an API, it works awesome. I am extremely excited to try out the Studio to build an IVR.

Within 10 minutes, I was sending test messages to myself. Very fair pricing model per message and excellent customer support (almost too good).

I like how reliable the services is, which is a major draw and value for money with the costs. At occasional times when there are issues, they are resolved speedily.

It also provides good features for SEO like bulk messaging and any other APIs that could be very much helpful especially at cheaper rate.

Overall has great capabilities to use and help with streamlining workflow.

I like the Instant Meeting function the most. It is so easy to invite a colleague to join a meeting quickly, which really improves the efficiency.

It is a comfortable experience, as user and IT help desk doing troubleshoot to this application, easy to use and easy for the user.

This is best software for communication. It is highly recommend for video calls because the video quality is higher than other softwares.

I was very happy with the customer service we received as we were deciding to upgrade our account, and I love that I can use it on my phone but also as an app on my computer.

What I like most about this software is that it is reliable and provides a much better user experience than the competition.

It offers better quality in video calls. Cloud storage for recordings is an awesome feature of the software.

It's amazing what a clean, clear interface can do to provide clarity before a meeting or conference call. That is not what Zoom offers.

Great and easy to use overall. Love the ability to integrate it into Outlook and use that as a means to book meetings and join them.

This could be very frustrating as some attendees are disruptive whether that is on purpose or not. This makes it very hard for some people to learn and to teach etc.

Everyone knows how to use it, you can use it on any device because you have specific apps and it works seamlessly. So it's kind of the most popular meeting software which everyone knows how to use it.

I think its a great software to facilitate meetings and  feel like you are in the same room as others. I love using the different backgrounds.

I love he fact that its free for 40 minute meetings. I love gathering my team for training on this lovely app.

The integration with Outlook and Slack is a game-changer. The ease of use for our customers and other folks (like our board members!) helps us look professional and reliable.

It has been very helpful in conducting meetings during the pandemic. The voice and video clarity is great.

They make it super easy to use, the video and audio quality are great, and the chatbox to type in is a great additional feature.

BUT with 2020 and organizing remote events for large audiences, Zoom has been great and a life-saver.

When we switched to online learning at the beginning of the pandemic, I was so thrilled that this software was easy to use.

The ability to seamlessly involve hundreds of participants at the same time  as well as easy UI makes Zoom an amazing alternative to other competitors.

I think we were so overwhelmed by the zoom at this bad time that there is nothing to worry about.

We love being able to hold meetings and the ease of inviting and logging on is worth the money spent on this service.

My favorite thing about this software is the price: FREE. You can't beat that, but not only is the software free the basic functionality that come with the free account are great.

Nothing so much to complain about the tool but sometimes the integration with google calender does not work properly.

I love how user friendly this application is. It was a breeze to purchase and sign up, the customer service is amazing.

This is the most user friendly platform of its kind and it is very reliable to work all throughout the day.

The experience was great and good product but the price isn't where it needs to be for small and medium-sized businesses to take advantage.

If you have set it to 9.30am, if somebody has technical problems at their end they will miss it because one cannot change the time from 9.30am to later.

Calls were often hacked and weird things would occur. This was hands down scary, created paranoia, and just an overall bad vibe.

Ease of use (even my elderly mom can use it!), no fee for 40 min option, good quality, well-known & respected; screen share option is nice; polls are nice.

The integration to select browsers has been a life-saver and I'd say the price is more affordable than other software in its category.

It's very easy to use, I just literally just click a button to start and that was it, the quality was great.

Was simple to integrate into Outlook so scheduling meetings is a breeze. Connection quality is superb even internationally.

I love that I can give my students the ability to write and draw on the screen, which can create more of a sense of community within the class as well.

Recently I read that Zoom had a security vulnerability, I'm worried about that and about the info hackers could get from my computer.

The ability to integrate external video devices is great for connecting broadcast equipment and have better quality meetings.

If your wifi connect is bad it can cut in and out. Whenever someone enters the meeting a sound plays that can be very annoying when your trying to listen to a presentation and someone joins late.

I honestly am not sure if it is one of the users in the meeting or if it internet related or what. However, the sound sometimes echos really bad and then the delay can be frustrating.

US Dollar

Twilio is the worlds leading cloud communications platform that enables businesses to build, scale, and operate their own customized communication solutions. The platform is designed to be customizable and easy to use, which means that businesses can tailor it to their specific needs. Whether it's adding new communication channels, creating custom workflows, or integrating with third-party tools, Twilio makes it easy for businesses to create a communication solution that works for them.

LongDescription

AB Testing

Text-to-Win

Call Tagging

Shortcodes

Status Tracking

Prototype Creation

Big Data Analytics

Device Management

Mobile Alerts

Performance Management

Automated Responses

Mass Texting

Access Controls/Permissions

SMS Messaging

Scheduled Messaging

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Blended Call Center

Call Recording

Call Logging

Collaboration Tools

On-Demand Recording

2-Way Messaging

Call Center Management

ROI Tracking

Campaign Segmentation

Call Routing

Mobile Coupons

Application Development

Text to Speech

Recording

Contact Management

Audio/Video Conferencing

Outbound Call Center

Compliance Management

Voicemail Transcription

Inbound Call Center

Call Scripting

Mobile Keywords

Phone Key Input

Configuration Management

Queue Management

Unified Communications

Call Conferencing

Multiple Scripts

Workflow Management

Message Personalization

Connectivity Management

Data Collection

Event Triggered Actions

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Reminders

Fax Management

Real-Time Chat

Chat/Messaging

Visualization

Manual Dialer

Alerts/Escalation

Reporting/Analytics

Polls/Voting

Scheduled Recording

Voice Customization

Video Conferencing

Purchasing & Receiving

Call Monitoring

Archiving & Retention

Third-Party Integrations

Live Chat

Campaign Management

Data Management

SIP Trunking

For Small Businesses

Online Voice Transmission

Automated Routing

Multi-Channel Communication

Call Tracking Metrics

VoIP Connection

Automatic Outbound Dialer

Automated Attendant

Pricing to make calls starts at 2 Cents/minute.
Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Twilio

In Person

Live Online

Webinars

Documentation

Videos

Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. Streamline communications with AI-powered tools that work together effortlessly through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. Elevate a chat to a meeting or phone call to get to a resolution faster. Improve productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs.

Optimize office experiences and hybrid work collaboration with flexible workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. Whether you’re reserving your desk with Workspace Reservation, preparing for a client visit with Visitor Management, or finding your workstation with our wayfinding feature, you can do it all from the Workspaces tab.

Reimagine how your teams work with your AI-powered collaboration platform. Streamline communications, improve productivity, optimize in-person time, and increase employee engagement, all with Zoom Workplace. Fueled by AI Companion, included at no additional cost.

File Management

Commenting/Notes

Whiteboard

Split/Multi-Screen

User Management

Meeting Management

Real Time Screen Sharing

Two-Way Audio & Video

Presentation Tools

On-Demand Webcasting

Document Storage

Session Recording

Video Chat

SSL Security

Real Time Editing

Multistreaming

Single Sign On

Attendance Management

Communication Management

Screen Recording

Social Media Streaming

Calendar Management

Targeted/Locked Screen Sharing

Presentation Streaming

Private Chat

Scheduling

File Transfer

Content Management

Basic - for personal meetings: Free 

Pro - for small teams: $14.99/month/host

Business - for small & medium sized businesses: $19.99/month/host (min 10 hosts)

Enterprise - for large enterprises: $19.99/month/host (min 100 hosts)

Twilio vs Zoom Workplace

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Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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