Also having to close with an X the product updated it awful. It should go away not linger there.

I only use the mobile app if there is no way for me to use the browser-based software. I have not tried third party scanners with it.

It's a pain to locate my  items. I can completely fill out everything in my columns and nothing appears in my search.

With the number of tags we've purchased in the last couple of years, we have yet to pay for Asset Tiger. Customer service is very respective to suggestions and quick to respond.

The ease of set up from the ground up. We did not have any asset tracking prior to finding this software and it has been great.

A very powerful and flexible asset tracking SaaS solution.

User-friendly interface, ease of use, customizable reports and database, security groups and permissions, ability to use mobile camera to scan QR & barcode.

We switched from EZOfficeInventory primarily because of the user experience. If the UI is easy to use, then we will use it more (and keep our database up to date).

Certainly worth considering and an automatic if you purchase asset tags anyhow.

Enjoy using the database and keep track of my equipment.

Great tool for any business, school,equipment management.

That it is free and it is easy to use. I was able to import all my assets from my spreadsheet I had been using.

After trying AssetTiger, there was no going back. We quickly and easily imported all our assets, customized the database to add fields we needed and haven't regretted it since.

There are so many options that I get tired of looking through them. Wonderful customer service.

We chose this, partially for the low cost (free-  it's good and it's free!?!)  While we aren't where we want to be with signing things out and returning them, yet, that is a goal also.

I would like to see Active Directory integration for employees.

Far Better than other cloud systems that cost 10X.

Ease of use, amazing amount of features for being free, web/phone app integrate very well, intuitively designed.

The ability to check out assets to an individual. Sending an email to the person when the asset was checked in.

I like that it's web-based so I can access my inventory from anywhere. It's also easy to use and has many features that I like.

After purchasing and using several expensive solutions, and after being frustrated with AssetPanda, I happened across AssetTiger accidentally. It was the find of the year.

The staff at Asset Tiger provide great customer support. Asset Tiger is a valuable addition to our group.

Excellent bit of software with excellent customer support.

Some tables are exportable, but no relational elements are provided (e.g. primary key). There is no backup function available.

The user experience really makes a difference when keeping track of assets and an organized database, which as a result, keeps the asset management up to date.

Having a very difficult time getting the bar code reader to work, it has to be used only in the app and for now my cell phone; this sucks.

All together very nice tool and cost effective for SMBs as well as for large enterprises.

This produce is amazing on its own, but add the incredible pricing and it's a hidden gem.

I got asset tags from  myassettag.com and ended up with this wonderful software to support me after the purchase.

There are some features I'd like to see, but no dislikes at the moment.

Reporting is easy to customize. The cost is very reasonable and, if you purchase asset tags through them you get credits towards Asset Tiger.

It's definitely better than our previous method which was google sheets.

We feel we get excellent value for money with this product.

In addition, it is possible to retrieve the correct data from TOPdesk. Furthermore, the TOPdesk developers are continuously working on improving the product.

TOPdesk is a quality solution, supported by quality people and at a very affordable price.

Very specific pointed towards the IT world, such as for a printer defect. But not the ideal solution for a more general type of ITSM application.

No drag and drop for adding files to incidents.

We currently use Incident, Problem, Change and Operations Management successfully and are very excited about continuing to improve our processes with such a knowledgeable partner at our side.

TOPdesk is a good placeholder for tracking and maintaining customer updates & items in process.

Form designer is a bit limited and the advanced custom form development tool is difficult to use. A couple of elements of the product still need to be administered via an external tool.

TOPdesk is very easy to use. The software is full of useful functionalities.

Everything you need voor your incident, change and problem processes.

This prompted our work to be postponed for a couple of weeks. Months after, we sometimes have stimuli that just don't work well.

Changes are therefore made in no time. You also have the option to generate reports.

Wise to ask for a demo to help you decide, which is the best for your requirements.

Finally, I love the fact that the search feature is very dynamic and very fast which enables analysts to search very quick for a ticket.

The restriction to just 2 levels of an item. E.g. Main and Sub Category, Branch and Sub Branch.

TOPdesk has been a great asset enabling us to improve our customer service.

The customer support is excellent. The API enables you to build incorporations into other tools without dependence on marketplace applications.

The creation of tickets and the overal feel of topdesk isn't too difficult. Also the automatic importing of mails is a nice feature.

It helps businesses offer the best services to their consumers.

The worst part about topdesk, is learning how to use it.

Very good work done by TOPdesk leaves me in no doubt that it is one of the best companies currently in the field of help desks.

The User Interface with both self-service terminals and the manager portals is new, and we also like how recommended information articles appear instantly when an event happens.

One weakness, developing workflow-based email prompts is very complicated and time taking. Our implementation representative also had a rough time setting it up the trigger points to deal with.

This was a very big jump from our previous Service Desk management tool. It is very fast, has many features, is easy to use and has many different escalation routes.

The API provides an easy way for bulk updates to items in TopDesk to be applied.

It provides spectacular functions that allow you easily customizable construction. The interface is very intuitive.

It is probably best suited for smaller companies without a need to advanced routing. TOPdesk looks to be continuing to develop more modules.

This has been a great innovation and development. Great customer support, which is really important.

From 1st visit to build to launch everything was so professional. Everyone I spoke to was an excellent ambassador for the company.

Easy to use and gets you a clear overview over support cases.

No 24hr clock when regional setting is set to GMT.

The deadline function is also super helpful as it allows you to see when something needs to be seen to urgently.

The support team encourage you to adapt the system to complete new activities they have not as of yet thought of. The API and flows support built in by default make this a very powerful system.

The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.

TopDesk is easy to use and easy to get other teams up and running using it. We also find it easy to admin.

US Dollar

AssetTiger is a cloud-based asset management software designed to help businesses streamline processes related to maintenance scheduling, barcode scanning, expiration tracking and more. Administrators can add multiple users on the platform and configure access permissions according to organizational requirements.


AssetTiger allows enterprises to utilize customizable reports for tracking assets' status based on depreciation, check-out timings and maintenance requirements. Managers can set up email alerts, reminders or alarms to monitor contracts' due dates, license expirations and deadlines for specific assets. Additionally, managers can store contracts and licenses in a centralized repository, schedule equipment' maintenance dates and monitor assets' check-in/out interactions.


AssetTiger provides mobile applications for Android and iOS devices, which help organizations scan barcodes, manage assets and conduct audits, even from remote locations. The product is available on annual subscriptions and support is extended via FAQs, email, phone and other online measures.



LongDescription

Barcoding/RFID

User Management

Status Tracking

Barcode/Ticket Scanning

Asset Accounting

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Contract/License Management

Disposal Management

Reservations Management

Customer Database

Calendar Management

Customizable Fields

Barcode Recognition

Scheduling

Data Import/Export

Multi-Location

Audit Trail

Mobile Access

Cost Tracking

Fixed Asset Management

Inventory Tracking

Depreciation Management

Historical Reporting

Maintenance Management

Software License Management

Role-Based Permissions

Preventive Maintenance

Service History

Asset Tracking

Activity Dashboard

Inspection Management

Parts Management

Alerts/Notifications

Equipment Maintenance

Reporting & Statistics

Reminders

Asset Categorization

Automated Scheduling

Work Order Management

Audit Management

For Mechanical Equipment

Asset Lifecycle Management

Facility Scheduling

Remote Access/Control

Equipment Tracking

Customizable Forms

Warranty Tracking

IT Asset Tracking

Tagging

Location Tracking

Maintenance Scheduling

Document Management

Check-in/Check-out

Search/Filter

Asset Planning

Asset Library

Email/Help Desk

FAQs/Forum

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

AssetTiger

Live Online

Documentation

Videos

Making service happen with TOPdesk
TOPdesk is an IT service management (ITSM) platform designed to help busy service teams at midsized businesses (250-5000 employees) regain control of their work and make service happen.  
TOPdesk believes in ‘think big, start small’. Low-effort, step-by-step service improvements will help you exceed customer expectations without any added pressure. It's why the TOPdesk platform is quick to set up and easy to tweak, with best practices and personal guidance from us to help you succeed. 

Taming service desk chaos
As a first step, TOPdesk brings calm to any overwhelmed service desk. We use best practices to set up the software and standardize processes like ticket management, asset management, change workflows, and knowledge management. 
With TOPdesk's features, your IT service desk staff can: 
- Keep track of assets within your organization
- Prioritize incoming tickets, and assign tasks automatically based on operator capacity 
- Increase transparency around ticket status
- Stay on top of your team's workload with customizable reports and dashboards
- Capture and share critical knowledge within the service desk and with end users
What's more, the Self-Service Portal enables end users to submit requests and read FAQs without having to contact the service desk, which frees up everyone's time. 

Breaking silos and improving collaboration
With less chaos at your service desk, you can focus on improving your service delivery even further. Because it's easy to expand TOPdesk to other service departments like HR or Facilities, you can improve collaboration and set up a shared service portal. This helps you break silos between service desks and enables a smoother customer experience.   

What will TOPdesk help you achieve? 
Improving your service delivery step by step, your service desk will:
-Stop firefighting and regain control of your ever-increasing workload.
-Improve communication and transparency with end users. 
-Be noticed and appreciated for your on-time, consistently great services. 
-Continue to meet expectations, find time for valuable service improvements, and help shape an organization where all employees can thrive.   

What makes TOPdesk's implementation and product support unique?
TOPdesk's platform is a standard solution, but flexible enough to personalize. Our in-house experts use best practices to set up the platform and optimize it around your specific situation. This unique approach means your service team can get started easily without having to reinvent the wheel. The software is simple and attractive, making it pleasant to use and quick to adopt within your organization.
With plenty of available integrations and an API, TOPdesk becomes part of your ecosystem and works seamlessly with your other tools. 
Once set up, TOPdesk remains an affordable solution. During implementation, you will receive training based on the ‘train-the-trainer' approach, empowering your team to easily adjust and maintain the tool without any help.  
With 25+ years' experience helping organizations like yours, our 900 in-house specialists in 11 countries are rooting for your success and just a phone call away. Product support is available from our local support agents 24/5, and consultants offer guidance every step of the way. You will also become part of the TOPdesk community of experts and peers,    here to share tips and tricks for service improvements, so you can continue to learn and grow. 
TOPdesk is available as SaaS and on-premises deployment. Licensing is flexible and subscription based. 



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