Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
4.0 / 5
Customer Support
4.5 / 5
Functionality
4.0 / 5
Pros
"I've been using FM for over a decade and it keeps getting better and better. Love how customizable it can be. This software offers something for every purpose which is good. "
"I really like the user interface with the graphics. I like flexibility and ease of use. Very user friendly."
"it is easy to learn and use. All menus is well organized and very user friendly. I'd like to have deeper experience with this system."
Cons
"Overall quality of the software has improved over the years, but there's still room for further improvement in rolling out new release and bug fixes."
"However, the customization can be difficult, but I am very happy to see FM is working very hard to make those tasks easier with every rollout."
"The thing I like the least is that it sometimes is very slow, gets caught in a buffering cycle, and will freeze. It is also fairly complex to make changes without going to customer service."
FM:Systems Reviews
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February 2018
Phil from Panasonic Avionics Corporation
Company Size: 1,001-5,000 employees
Industry: Aviation & Aerospace
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2018
User friendly, powerful, well priced and great customer support!
Able to easily track our real estate portfolio and run reports in real time.
Pros
- Easy and intuitive to setup, use and maintain - Can be used out-of-the-box, no customization needed (unless you want something special) - Well priced (no hidden cost, unlike many of the big, enterprise systems) - Modular system, so you only pay for the modules you need - Very responsive (and effective!) customer support - FMS keeps adding new features - Provides self-host and hosted options
Cons
It is only compatible with AutoCAD or their own CAD software. We use a different CAD software and so we had to spend extra $ to get a compatible CAD software.
February 2018
Teresa from MB Financial Bank
Company Size: 1,001-5,000 employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
Great solution for centralizing all facets of the Facilities world into a single, robust platform
Pros
As an IT Administrator of the tool, we are able to easily configure the application to support the different Facilities processes. The general model of the tool revolves around the few key concepts of Facilities Management and everything can be built out from there (space, maintenance, real estate, etc.) allowing for customized processes while still keeping the data centralized. This allows for reporting and analysis at a detailed level (perfect for engineers, space planners, property administrators, etc.) as well as at higher levels for Facilities Managers and Executives. FM Systems, as a company, provides various tools for IT admins to manage and create in the tool including an amazing customer portal with all documentation, blogs, forums, and webinars that allow for constant learning and communication with both the company and other FM Systems users. In addition, when customer support is needed, the team is knowledgeable, friendly, and easy to contact. I also like how the user experience can be tailored to accommodate different skill sets and job descriptions. There are many functional components that most software packages would require an IT skill set to be able to execute. With FM:Interact, things like customizing a view, writing/scheduling/running reports, etc. are easy enough that, with a little training, we are able to empower the business to make the solution their own. We are also able to "turn these things off" for users that don't need them.
Cons
Our implementation is currently hosted on-premise. While the IT overhead of hosting the software is not high (especially compared to other solutions), I do want to explore the option of FM hosting to further reduce that overhead. This will allow us to take advantage of the updates faster and get the latest-and-greatest features into the business' hands.
August 2018
Adam from BGIS
Company Size: 5,001-10,000 employees
Industry: Facilities Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
3.0
Functionality
2.0
August 2018
FM Interact
Overall, technical support is great but the cost for support is ridiculous. Support is not always willing to help with upgrades and patches.
Pros
AutoCAD Integration is seamless. Floor Plan viewing is easy.
Cons
Reporting is difficult to set up. You almost need a coding background. They are not beginner level friendly Tables are confusing to navigate which, Example naming of Items in A0, N0 tables and what items corespond to one another. Lack of tutorials
February 2018
Anonymous
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
February 2018
Excellent product that has help us improve operational efficiencies.
Pros
Relatively easy to learn and use. Excellent and knowledgeable product support team. Easy to teach to others within our organization. Non-facility related groups have approach us to use the system to manage their asset inventories. That has worked well and they now connect assets with space.
Cons
Relationships between database tables can, at times, be challenging to manage especially if not experienced in the use of databases. Product has become more popular and, as a result, support personnel respond slower. Additional support personnel would be beneficial.
August 2018
Anonymous
Company Size: 501-1,000 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
August 2018
FM:Interact
Pros
When I first looked into it and was training in the system, I was overwhelmed with all the features. Then after a few weeks of training I realize how much it could do and how it can grown with our company. I knew I had found a tool that once you were trained on it, our company was in good hands to do space planning, asset management, move management and many other things that would be very beneficial to me. THE MOVE MANAGEMENT MODULE IS MY FAVORITE. I DO MOVES TODAY LIKE A KING!!!!!
Cons
When it comes to customization in some areas, it was challenging. Trying to customize my office maps with particular color, sizes or adding in particular notes for a certain area.
August 2018
Anonymous
Company Size: 10,000+ employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
August 2018
Be Ready to Build, Not Take Off
It can function incredibly well, but anticipate an investment period.
Pros
There is the ability to customize and add any fields conceived of. Can connect module upon module to support global data and interfacing.
Cons
If you're expecting an out-of-the-box solution, this won't automatically deliver industry standards. You build and decide what you want, which requires a specialized skillset.
August 2018
Adam from Resource Metrix
Company Size: 1,001-5,000 employees
Industry: Facilities Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
August 2018
Great Product
My overall experience has been great. I would definitely recommend this software to other companies
Pros
The software is easy to navigate through and get used to. I've been working with the software for 4 years now and there are many ways to keep your business on track and organized
Cons
Editing the sites can be difficult but the support team is great with helping
April 2018
Bill from Little Diversified Architectural Consulting
Company Size: 5,001-10,000 employees
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
April 2018
User, Implementer
We use FM Systems for space utilization, asset tracking and analytics.
Pros
How I can configure to meet needs, new viewer technology and future product roadmap. Love the support and family friendliness of FM:Systems
Cons
The user experience, software feels and looks old, good use major UI enhancements. Wish there was offline app capabilities
February 2018
Anonymous
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2018
FM has always been leading edge, and always looking for ways to improve the user experience.
Pros
Usability and intuitiveness. Excellent software support. Highly visual yet packed with features that allow you to track any asset you required in the system.
Cons
New hotfix releases can sometimes create unintended bugs/issues, that the system didn't necessarily have before applying.
August 2018
Chris from NC State University
Company Size: 1,001-5,000 employees
Industry: Higher Education
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
August 2018
Academic Setting
Pros
General functionality and ability for campus stakeholder and users to all access data remotely and simultaneously. Extremely powerful tool in our setting.
Cons
My only complaint is internal and the fact there are so many features that we have yet to tie into.
September 2018
Ronald from Facilities Occupancy Planning
Company Size: 10,000+ employees
Industry: Pharmaceuticals
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
September 2018
JLL Occupancy Planning
Better reporting and graphic views than Archibus
Pros
Web based. Graphic views. Occupancy Zones. Scenario Planning.
Cons
1) Scenario Planning Block & Stack needs to be able to sync (refresh) with live production data of occupied buildings during scenario planning duration. Live space assignments (New hires and departures) are not updated in the scenario, so accurate planning based upon open/occupied seats is not possible without keeping track manually in separate system. Should also be able to ONLY promote moves for actual people, and not have to include Open position seat assignments in the move planner as new hires, when the people do not exist yet? 2) Cannot move people in and out of Occupancy Zones or Locker Asset module using Move Planner Module. I believe move people in and out of Occupancy Zones using Move Planner Module (posted moves) will be coming this year. Would be great if locker assignment (associated with zone assignments) could somehow be connected to Move Planner module as option. 3) Portfolio Summary report should include vacant Occupancy (Mobile) Zone physical desk counts. This way client can get easy accurate total physical occupied and vacant desk counts of vacant (room) desks and vacant desks assigned to an Occupancy zone, without the zone ratio factored in?
February 2018
James from Harvard Pilgrim Health Care
Company Size: 1,001-5,000 employees
Industry: Insurance
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
I have been a client for over 6 years we use it for space planning , asset management and facility
Because of the ease of use we were able to role this out to a larger user group , which help decentralize some of Facility Managements work load . Move Coordinators for each department can submit move requests that just need approval from Facilities the data is all input buy the user. Seating plans are easily viewed on line and employee directories all employees to find an employees location easily .
Pros
Easy to use , can be configured to your business, ASP is reliable , you only buy the modules you need . FM Systems provides great customer support services I have had great experiences
Cons
We have been very happy with the product the new product releases have really improved usability and performance . The only con is making multiple entries is very cumbersome you can only make one change at a time. For example when entering an asset there is no copy feature when adding multiple or when editing space type you need to edit each record form. It would be nice to use a spread sheet view in addition to a form view to enter records . For large changes FM Systems support services can do batch uploads .
August 2018
Katherine from TJX Companies
Company Size: 10,000+ employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
August 2018
CAFM plus!
I worked with FM Systems 10 years ago as a co-op when it was just a software program. Fast forward to today I am working with the web enabled version where a lot of changes and enhancements have been added. There are a lot of good people who work for this company.
Pros
The only CAFM program out there where your space reporting, facilities maintenance and move management are tied to your floor plans -- and you can do live updates. Very configurable and customizable to your companies needs.
Cons
Learning curve is a little tough if you are an admin or if you want to learn how to build your own reports. Facilities Maintenance module could be more robust but that doesn't mean it isn't good for simple work order management. Getting the program customized to your needs will require much patience and hiring a 2nd party to help with the setup.
August 2018
Edwin from IGT
Company Size: 10,000+ employees
Industry: Gambling & Casinos
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
August 2018
FM - a path forward
FM allowed us to move away from spread sheets and hardcopy building plans to provide tracking and reporting of building allocations and a method to track move projects and employees.
Pros
I like the fact it's browser based and with a quick click have access to my all my facilities. It's easy to use and quickly provides information for and about employees and buildings.
Cons
least liked features are browser related, not all features work well totally on Chrome or IE for all end users. FM assumes that end users are using the latest browsers and operating systems therefore their latest releases work well for everyone. Case in point FM will not work with IE when the browser is in compatibility mode.
August 2018
Kelly from Phillips 66
Company Size: 10,000+ employees
Industry: Oil & Energy
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2018
Review from Phillips 66
Pros
They make it pretty self-sufficient. We have access to do a lot of things on our end without having to get FM:Interact support involved. But if we do need them, they are very helpful and easy to work with. We primarily use the Move and Space Modules and both of these are very efficient and simple to learn. I like the ability to create multiple graphic views in the drawings.
Cons
On the down side of making the software so self-sufficient...some of the processes are lengthy and somewhat confusing to me - I have a space planning and interior design background so doing some of the "behind the scenes" work of creating reports, understanding the relationships of tables and coming up with queries can be over my head at times. Luckily we have their support and our IT team to help with this.
August 2018
Brenda from University of South Australia
Company Size: 1,001-5,000 employees
Industry: Education Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
3.0
Functionality
4.0
August 2018
International customer
Have found FM:Interact to be flexible in meeting our specific needs. As an international customer with a local partner, sometimes have found support issues that need to go back to FM:Systems are not dealt with very quickly.
Pros
Highly configurable, and also relatively easily customisable. If it doesn't do what you want out of the box, you can make it do what you need with either configuration or customisation. So far our experience is that it upgrades well, even with customisations.
Cons
Have ongoing trouble with dates being in US format (we're in Australia), also some issues with using metric instead of imperial (mostly with floor plans and graphic views). Doesn't do some cascading that I would expect out of the box: eg if change a room number, does not cascade that change to associated/child tables.
August 2018
Janna from healthcare
Company Size: 10,000+ employees
Industry: Insurance
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
August 2018
Good CAFM system
We have purchased several modules and use them fairly well. It is excellent for our company of 20,000+ employees. A lot of details included. Fairly easy to learn as an every day user and also for 'newbies' who use it every so often. A tiny bit clunky on the interface - some customization could be added to make it more seamless. Overall this is the 5th CAFM software I have trained and used (in my career). I appreciate the amount of information that comes straight out of the box to be used almost immediately.
Pros
Pretty robust software, helps with all the details we are requiring for our many sites/SF.
Cons
It can be a bit clunky with different modules. Not always seamless interface.
February 2018
Dan from Grow Financial Federal Credit Union
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
February 2018
Our experienced has been one of great success once the software customizations were completed.
A great means to track your maintenance and real estate portfolio.
Pros
The cost of the product fits our business. It is not complicated to use and the technicians like it. Their customer service is second to none.
Cons
The out of the box functionality is limited, thus requiring a lot of customization. Be prepared to assign a full time administrator to the implementation team, someone who can work directly with the customer support team to customize the software to meet your business needs.
January 2018
Roy from General Services Agency Ventura County
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
FM:Interact is a pleasure to use
Pros
FM:Interact is a solid choice for centralizing and organizing a large portfolio such as ours. Ease of use is key and FM:Interact hits the mark.
Cons
Reporting is lacking. Free solutions like Microsoft PowerBI make it easy and I hope to one day see FM:Systems publish content packs for it that will allow PowerBI to integrate seamlessly with FM:Interact data.
August 2018
Mark from Skadden Arps
Company Size: 1,001-5,000 employees
Industry: Legal Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
August 2018
FM: Interact review
Pros
The thing I like most is the ability to include the various modules (asset tracking, service requests, etc.) including uploading documents.
Cons
The thing I like the least is that it sometimes is very slow, gets caught in a buffering cycle, and will freeze. It is also fairly complex to make changes without going to customer service.
August 2018
Jacqueline from MacEwan University
Company Size: 1,001-5,000 employees
Industry: Higher Education
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
August 2018
Space Management
Easy to analyze our space allocation and pull reports.
Pros
I like the visual queries on floor plans such as hatching by department or space type, or displaying vacancy.
Cons
The report formats don't translate into an excel usable format. I usually will create an excel from a view. It doesn't look as nice but easy to filter.
August 2018
Alan from Novartis/Jones Lang Lassale
Company Size: 10,000+ employees
Industry: Pharmaceuticals
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
August 2018
Great product, cost effective
Pros
Modular implementation offerings, flexibility and configurability, marketing and design teams listen to customers. Hosted implementation option.
Cons
Overall quality of the software has improved over the years, but there's still room for further improvement in rolling out new release and bug fixes.
June 2017
Ivan from Electronic Arts
Company Size: 5,001-10,000 employees
Time Used: More than 2 years
Ease-of-use
4.0
Functionality
4.0
June 2017
FM Interact is a great tool to manage Facilities sites, data & moves.
Pros
FM Interact is a good Facilities tool to manage Facilities sites globally. Its relatively simple to use. New Report functionality will help performance.
Cons
When running patches, it takes a bit more time due to cutting and pasting data from folders. It would be nice if an automated tool could manage this.
April 2018
Jonathan from Hennepin County Facility Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
April 2018
Highly configurable. Powerful tool.
Pros
Ability to customize to align with our processes. The system can be configured to do whatever it is you need.
Cons
Would like cleaner GUI. Given the varying levels of staff that use the application, having a clean intuitive interface for less technical users is important. This has improved recently.
August 2018
Solomone from MZ
Company Size: 501-1,000 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
August 2018
FM System
I love all the features but it is not user friendly...it seems like I need a master degree on FM System in order to manage it. I use to work at google and they have the GUTS system which is an internal management system that is foolproof...I didn't need any training to manage GUTS that's how user friendly it is. If Google decided to go public with GUTS it will definitely run everyone out of business.
Pros
Lots of helpful tools to help manage facilities operation.
Cons
Not user friendly. I hope they listen to all the customer feedbacks.
April 2018
Matt from Herman Miller
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2018
FM is a great product and I am learning how to do reporting and cant wait to show leadership.
Pros
Once everything is set up it manages itself and is easy for most to use. We have techs that are not great with computers and can still use the system affectively
Cons
That it can be hard to fix issues without making phone calls. Always a hassle dealing with internal IT and your techs.
April 2018
Jerry from Wake County GSA
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
April 2018
Very good user interface and excellent sys admin tools. Easy data integrations.
Pros
DWF viewer and system admin tools. The ease of installing hot fixes. Integration to SSRS reporting........
Cons
Security roles and groups are too granualar. It is very difficult to manage the access rights across the many groups and role since many came oveer from an FMSpace 7.2 conversion
April 2018
Jason from DuPont Pioneer
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
April 2018
Very good support. Always adding nice, new features. Does Space Management and Move Management well.
Pros
Efficiently administers moves. Great functionality between website and AutoCAD. Database itself is fairly easy to work with.
Cons
Users do not find it intuitive. A lot of configuration work required by admins. When functionality changes, existing features inevitably break.
April 2018
J. from Allstate Insurance
Company Size: 501-1,000 employees
Industry: Insurance
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
April 2018
It has been very good.
Not sure yet.
Pros
I am very happy with the ability we have to continue to customize they system to meet our needs as they change
Cons
However, the customization can be difficult, but I am very happy to see FM is working very hard to make those tasks easier with every rollout.
April 2018
Rosalie from Assurant
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
Very very happy
Pros
I really like the user interface with the graphics. I like flexibility and ease of use. Very user friendly.
Cons
Working on reporting but it is getting better. Sometime it is not easy to find what I am looking for to change in the system...fields, etc...
April 2018
Dan from AMS CAD + CAFM Solutions
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
The ability to tailor the software to the way you want to work is amazing.
Pros
Configurability and Ease of Use are the best features allowing us to create an environment that works best for customers.
Cons
Limited API Availability for Customization - it is getting much better, but we always want to be able to do more.
August 2018
Susan from Brandeis University
Company Size: 1,001-5,000 employees
Industry: Higher Education
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
August 2018
Software Experience Would Be Improved With Better Documentation
Pros
FM:Interact is fairly easy to use. Software version upgrades and hot fixes are released frequently, often correcting bugs in various components.
Cons
While the software seems to be nicely robust and easy to use, navigating the menus to actually configure and personalize is often confusing. Administrator documentation falls short of explaining processes necessary to complete the changes.
April 2018
Victoria from DuPont
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
April 2018
FM: Interact Review
Pros
I've been using FM for over a decade and it keeps getting better and better. Love how customizable it can be. This software offers something for every purpose which is good.
Cons
Performance speed is the biggest concern globally.
April 2018
Amanda from MacEwan University
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
A few road bumps in implementing but overall great support
Pros
How it has automated our maintenance and how it can tie into our floor plans and space management!!!
Cons
Users roles and permissions are complicated.
August 2018
Anonymous
Company Size: 5,001-10,000 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
August 2018
Knowing what you don't know!
Pros
Software goes very deep into ERP with options that i would have not thought of to help future needs.
Cons
not knowing all the functions and when learning the function not good flow on instructions.
August 2018
Anonymous
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
August 2018
Space Management
Tracking Department locations, and room data.
Pros
It is easy to navigate and users quickly pick up on navigating through floor plans and views. Tech support is always on top of my issues and resolves things quickly and efficiently.
Cons
A few of the programs features do not align with our company's processes, which turns into a custom build scenario.
April 2018
Anna from Johnson & Johnson
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
Very informative about current and future products.
Pros
Ease of use and modules are easy to understand and follow. Expanding software to other regions to enable users to use a global system. Excellent support from the organization.
April 2018
Char from Yelp Inc.
Company Size: 5,001-10,000 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
April 2018
Excellent ability to organize data, moves and view plans
no longer need to update plans manually in Autocad, or count desks for vacancy! I can generate maps for scheduled moves easily and quickly.
Pros
-generate floor plans with different data -sort moves by project, date or other -view occupancy in a detailed way
Cons
-not completely intuitive -reporting is confusing and not intuitive -permissions and roles are confusing
April 2018
Petri from Ramboll
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
3.0
Functionality
4.0
April 2018
Overall the product suite is robust and easily configurable to meet different needs.
Pros
Configurability is great and most out-of-the-box tool are very usable from the start. the new FMx reporting and floorplans are great.
Cons
there is still some legacy things that havent been yet converted over to the new html5 standard. At time the provider is short on resources and support might be hard to get.
August 2018
Lynne from Baystate Health
Company Size: 10,000+ employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
August 2018
Systems Administrator
Good. But needed lots of customization.
Pros
Ease of Use Configurability and Customization
Cons
No mandatory fields in child views Slowness in overall website
August 2018
Valerie from GGP
Company Size: 1,001-5,000 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
August 2018
Works for us
Pros
It's customization works to fit our business' needs
Cons
Because we have so many custom settings our upgrades are a nightmare
August 2018
Michael from clinic
Company Size: 10,000+ employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
August 2018
FM:Interact Review
Multiple data sources that require maintenance from multiple groups. The benefit would be to have a single source of truth and to have the ability to share the same information. Eliminate the individual silos.
Pros
The amount of customization and the ability to configure the various data in different formats per login/access.
Cons
I would like to have some GIS capabilities for graphically locating graphical data (building) relative to each other along with the GIS for exterior utilities.
August 2018
Anonymous
Company Size: 10,000+ employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Functionality
3.0
August 2018
Great idea, but feels more like FM:Might Interact Eventually
Mostly using the seating plan information to find where people sit, or to see who sits in a particular area.
Pros
The search and browse facilities and accuracy of the drawing.
Cons
The speed of ... search, fetching drawings ... pretty much everything. It is SO slow and laggy. Comparable web applications that deal with far larger databases work with no apparent latency. The route into the package (which requires many hops) at our firm is rather unnecessary too, though I seem to have managed to overcome that, and achieve SSO with our in house URL shortener.
August 2018
Daniel from TJX Canada
Company Size: 1,001-5,000 employees
Industry: Facilities Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
August 2018
Very good product for Way Finding if you work within a large corporate building.
Overall, very nice product to use as it allows me to complete Facility projects that I may not be able to complete without it.
Pros
Very broad platform that allows me to control seating locations anywhere in the building.
Cons
The system tends to run slow at some points during the day however this could just be a networking issue.
April 2018
Bill from Hennepin County
Company Size: 5,001-10,000 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
April 2018
Like some of the functions
I like that making changes to views is fairly simple. Also we are able to do a fair amount of stuff without the need for a lot of support help.
Pros
The ability to tie Autocad floor plans to a database system..........................................
Cons
I would like to see the markup and measure feature to be more developed. Kind of like how it used to be in FM 7.5. Also would like to see the ability to do department SF info and report on it.
November 2014
Dan from AMS CAD + CAFM Solutions
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
November 2014
FM Success!
I have always maintained that what makes FM:Interact so special is primarily three things: Looks Good, Easy to Use, and Highly Configurable. It has its own set of tools to easily add and edit forms, views, and floor plan maps. Also, the product has its own API and is SQL Server based to easily integrate with other systems such as HR as needed. FM:Systems got it right - they understand that every organization is different, but at the same time, needs to have a core set of FM standards and structure at its core. The company is led by an IFMA Fellow, Mike Schley, who is committed to incorporating industry topics and trends such as BIM, Alternative WorkSpace (AWS) and Hoteling into the product. This web-based and mobile-ready software stands out by being so flexible and scalable that it helps to ensure that it will grow in the organization. The only mistake you can make is not to leverage it enough - it's a powerful tool to support your facility - highly recommended!
August 2018
Jonathan from Mesirow Financial
Company Size: 501-1,000 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
August 2018
Great System
I have been working with FM Systems for over 10 years and have integrated it with many corporate systems. It is easy to use and train on.
Pros
Ease of use to integrate. Ease of training users.
Cons
Wish documentation was better and easier to find.
August 2018
Anonymous
Company Size: 10,000+ employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
August 2018
Robust software -- Needs a lot of planning
We are using the program for Space Managment and Move Management. We will be rolling it out globally and it has taken a long time to get it to this place.
Pros
It is robust and can handle a lot of the basic and custom Workplace tasks including (move management, space managment, ticket management, scenario planning, etc). The new scenario planning tools is great.
Cons
Without extensive planning and configuration, there will be a lot of issues. Not as user friendly as I would like. Also, if the data is hosted by FM, it can be slow.
August 2018
david from thrivent
Company Size: 1,001-5,000 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
August 2018
review
excellent customer service from the entire team.
Pros
i personally like the ease of use of the software
Cons
would like a more modern look. the system is working well but just looks a little outdated.
April 2018
Elizabeth from Hennepin County
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
April 2018
Complicated if you are not familiar with databases, but can provide a lot of data.
Pros
Collects a lot of data. I'm excited to use the new report builder and create more graphic reports. Great potential for us, just need to set it up better!
Cons
Complicated to set up, especially since we don't have documentation on the original setup. Our system is slow too.
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