FMS:Workplace

RATING:

4.1

(79)

About FMS:Workplace

FM:Systems provides workplace management technology that enables Facility and Real Estate teams to identify, plan, and deliver the ideal workplace for every employee. Their web-based Integrated Workplace Management System (IWMS) platform improves management of space, occupancy, renovations, moves, maintenance, property, assets, agile workspaces, employee experience, smart buildings and more. The solutions empower organizations to make critical data-driven business decisions that reduce wasted operating costs, increase workplace productivity, and create a better working experience for employees. The benefits FM:Systems IWMS technology has brought to organizations, includes, a 15% decrease in average occupancy costs with space management, 20 million in real esta...

Awards and Recognition

FrontRunner 2020
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

FMS:Workplace Pricing

Pricing depends on the specific organization and its needs. Contact us for a quote!

Free trial: 

Available

Free version: 

Not Available

FMS:Workplace

FMS:Workplace Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for FMS:Workplace

1 - 5 of 79 Reviews

Grace

Higher Education, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed June 2021

FIMS improves my daily work efficiency

PROS

FIMS enables us to centralize all Facilities work orders across the university-wide. It absolutely helps improve the efficiency of receiving and processing work requests.

CONS

It doesn't look fancy on both Admin and User interface, but you will get used to it soon. Functionality is more important after all!

Vendor Response

Hi Grace! We are so happy to hear that FM:Systems improves your daily work efficiency by allowing you to centralize your work orders. Thank you for your feedback and the positive review. We are happy to have you as a part of the FM:Systems family!

Replied June 2021

Lisa

Higher Education, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed June 2021

FMS: Workplace, Space Management

Overall our experience with FM has been a positive one. As the administrator, implementation and subsequent upgrades have been frustrating at times; but that happens with all software products. Our end users have been pleased with the ease of use and have been exceedingly happy with the amount of data they are able to glean from the system. The system has been able to quickly provide data for LEAN initiatives, national surveys, state required reports, etc. that in the past has taken weeks to gather and format.

PROS

The most impactful thing about this software for our department, and the university as a whole, is the ability to quickly access floor plans for over 250 buildings, easily color code them according to different data points, and export them.

CONS

As the Administrator and the person who single-handedly set up our system, my continuing frustration has been the lack of documentation regarding the data fields that come with the system out of the box. I have spent hours setting up fields in various tables and connecting them to fields in other tables, only to find out later that those fields were already set up. I felt like I was flying blind without any documentation of the built in table fields and their relationships between tables.

Reason for choosing FMS:Workplace

I was not involved in the selection process.

Reasons for switching to FMS:Workplace

Aperture went out of business. The system was also cumbersome and did not provide the data analysis capabilities we needed.

Vendor Response

Hi Lisa, thank you for the feedback! We are happy to hear that FM:Systems has been able to create a more seamless experience in pulling data and accessibility to floor plans. However, we're sorry to hear of your less than satisfactory experience around lack of documentation, and hope you will accept our sincerest apologies. We are committed to providing great customer service and I have shared your feedback with our Customer Success team to hopefully make things right. Please don't hesitate to reach out if you have any additional feedback at info@fmsystems.com.

Replied June 2021

Betty

Oil & Energy, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed June 2021

FM Systems

I really do like the system and all of the options that come with it.

PROS

I like all of the features that the product has.

CONS

The customer service when needing assistance with a request that it not system shutdown critical can take several days to receive help and depending on the request could take even longer.

Reasons for switching to FMS:Workplace

I made the switch because we are looking for a product that had more capability then what we were using.

Vendor Response

Hi Betty, thank you for the feedback! We are happy to hear that you made the switch to FM:Systems have been enjoying the features the product has to offer! However, we are so sorry to hear of your less than satisfactory experience with our support team. We are committed to providing great customer service and I have shared your feedback with our Customer Success team to hopefully make things right. Please don't hesitate to reach out if you have any additional feedback at info@fmsystems.com.

Replied June 2021

Michael

Insurance, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

FM:Systems Review - 2021

Overall, I have had a good experience with FMS and have very little to be negative about.

PROS

The reporting capabilities are the largest and most critical function I want to comment on. The ability to filter the data you want similar to Excel and then export the exact/specific data you want to Excel in just a few clicks is fantastic. Creating ad hoc reports for a specific request or question is very easy.

CONS

As is norm with any 3rd party vendor / software, the sales team promises the world and says every feature is available and possible. Only to find out that it is in the future roadmap and not yet released. There's also the issue of customizable and configurable - lots of things we want were possible but defined in a way that it would cost money to implement.

Vendor Response

Hi Michael, thank you for the wonderful review and for taking the time to share your feedback with us. We are so happy to hear that you are enjoying FM:Systems' reporting functionality. We have some exciting new releases coming soon in the product roadmap, so I will make sure our team touches base and provides an update on timing!

Replied June 2021

Keith

Higher Education, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed June 2021

FM:Interact as a Space Management Facilitator

Overall, FM:Interact has been a power player in providing mission-critical space data for the University. It's been a game changer in accuracy and accountability.

PROS

The space management tool is most impact for our organization. It is critical to know the amount of space, the ownership of the space (university, foundations, leased), the responsible stewards of the space (college/school/MBU), and the occupants of the space (employee, student, visitor). The data acquired provides a real-time snapshot of the amount and location of our total facility inventory,

CONS

We we receive a very high volume of revit files, replacing autocad files, as project deliverables. However, to upload and publish revit files in FM:Interact is a challenge at best (often unsuccessful). As more projects are designed in a revit environment, It would be exciting to see FM:Systems to meet this challenge.

Reason for choosing FMS:Workplace

Yes

Vendor Response

Hi Keith! We are thrilled to have you as part of the FM:Systems family! Thank you for sharing your kind words with us and the positive review. We are so happy that our software has been a game changer for your university around accuracy and accountability. We are also always up to the challenge to continue improving, and therefore I have shared your feedback with our product team. If you have any other product suggestions, please feel free to email us at info@fmsystems.com.

Replied June 2021