Maintenance Care Software

Maintenance Care Software

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About Maintenance Care

Maintenance Care is a cloud-based solution that helps small to large organizations manage work requests, preventive maintenance, and assets. Its work order management system enables users to manage incoming tasks with customized web forms, notes, images, and task duration details. Maintenance Care offers a host of features, including asset life cycle, parts and inventory management, dashboards, reporting, document storage and more! Its preventive scheduling functionality helps users handle tasks in progress, scheduled routines, task details and time slots. Additionally, users can attach various forms such as MSDS, training PDFs, and safety documentation to tasks. Maintenance Care includes an asset management module that provides details related to purchase, manufactur...

Maintenance Care Pricing

Free edition - $0/per month Work order edition - $75/month Enterprise edition – Contact Maintenance Care for an enterprise pricing plan

Starting price: 

$75.00 

Free trial: 

Available

Free version: 

Available

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Maintenance Care maintenance tasks

Maintenance Care User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 45 reviews

David

Verified reviewer

Company size: 201-500 employees

Industry: Higher Education

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2020

Maintenance Care at FMU

Maintaining over 850,000 square feet with a staff of 40 had proven to be difficult without a CMMS system. Since using Maintenance Care over the past year there is more accountability from facilities creating a very efficient and cost saving department.

Pros

Web-based - no support needed from IT. User friendly for those opening work orders and those receiving the work order - no major learning curve necessary. Excellent customer service and support.

Cons

We have not experience any major issues using the software. Would like to see a more streamlined process of notifying external vendors of assigned work orders.

David

Company size: 1,001-5,000 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

April 2021

Maintenance Care Review for Retirement Living

We have had a great experience so far with Maintenance Care and have received very good feedback from our team members on site. We are now reporting on tasks stats to get better insight into where our time is being spent and how we can better serve and assist our teams.

Pros

The ease of use for our end users at the home levels. Our company did not have a digital platform previously to manage maintenance, and so it was crucial for us to choose a platform that would be very easy to manage for all levels of skill.

Cons

Some of the admin functions within the system aren't as user friendly to navigate. Reporting (creation of reports) could be a little clearer, and the functionality of digital check sheets to keep everything integrated into one system would be beneficial.

Reasons for choosing Maintenance Care

We chose maintenance care for the basic functionality that we needed for our end users. Some of the other programs were a little too technical to navigate, and so we chose to stick with a more simplistic software that fulfilled our needs without all the unnecessary extras.

Rhianne

Company size: 1,001-5,000 employees

Industry: Hospitality

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2019

Great support

We have solved huge problems related to communicating on task exsistance, progress, parts needed, completion date and by who and when. I link invoices to tasks in comments and therefore track what we buy and need to invoice out for each task which also alerts employees to the arrival of parts. We can check our assigned to list and know who has the ball on tasks. The customer support is always there and friendly even if they cannot do anything to solve the problem:)

Pros

The ease of tracking jobs. the variety of search options and trackable inputs. The ability to assign jobs and track progress. The idea of having all information in one place. The top result is a way more streamlined way to communicate with the whole team on a variety of aspects.

Cons

It is unrefined. The usability of the app (there is no way to search)Also, no way for 3rd parties to search the request look-up page list. The spacing in the notes! and how new comments are added to top and bottom inconsistently. There are millions of small improvements that could be attended to that would make my job twice as nice, for instance, reports to be able to be auto generated with details included. Parts list population via excel import (rather than 2 weeks of manual input). There is no way to track billed and non billed tasks and I can't use the invoicing feature due to lack of PST. Also invoicing cannot split coding/costs for parts and labour. I was led to believe that my guys on the ground would have access to a wiki of information about assets and common problems but they cannot even access the space center from their mobile devices.

Response from Maintenance Care

Hi Rhianne, Thanks for the comments. I will try to respond to some of your comments on here (but there is a limit of characters), but I think many of your concerns can be addressed by speaking with one of our Support Techs (I will have one connect with you). The notes spacing issue on the app was a bug that is fixed, the Parts Excel upload is available. There is a way to track Billed or non-Billed jobs using Task Class, and your team should be able to access attached documents from the app, so I'm not sure why they are not able to. Again, I'm guessing our Support Techs may be able to help here. I am confident that we are able to resolve most if not all of your issues listed.

Replied May 2019

Natasha

Company size: 11-50 employees

Industry: Commercial Real Estate

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

Excellent product

Absolutely wonderful experience. Communication is easy, answers are quick.

Pros

Creating new work orders is quick and easy. Overall use is easy to learn and execute.

Cons

You can't see enough lines of work orders. You can only see 15 jobs at once, then you have to scroll down. Also, I'd like to see ALL 'new' work orders (including the older ones) when I run a report.

Reasons for choosing Maintenance Care

Overall easy of use and price. Price is reasonable for what we need it to do for our Maintenance department.

Reasons for switching to Maintenance Care

Upkeep was very expensive and Maintenance Care does all we need.

Daniel

Company size: 501-1,000 employees

Industry: Wine and Spirits

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2021

Great and easy to use software

Pros

Maintenance Care is very easy to use and navigate. Work orders can be generated and delegated very quickly and easily. The work order request link for other departments works great and requires little input to make a request.

Cons

I wish the program had the ability to assign due dates for work orders. It would be nice if the work order template was customizable, the ability to add a company logo and select which fields are printed on the order.

Reasons for switching to Maintenance Care

The previous company I worked for used asset essentials. It was difficult to navigate. Generating and closing work orders was very time consuming. Work order requests were time consuming. It is also extremely expensive and you must pay for customer support.

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