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Facilities Management eXpress software

222 reviews(4.5/5)
222 reviews(4.5/5)

Facilities Management eXpress (FMX) is used by a variety of industries including manufacturing, property management and education. With FMX, facilities managers can view their activities and associated costs, and building occupants can submit maintenance, event, transportation and technology requests.

FMX features a calendar display where facilities managers and staff can view work orders, scheduled events and preventive maintenance tasks. Facilities staff are notified when a work order is submitted, and building occupants can be notified when their requests have been updated or resolved.

Facilities managers can track inventory and view equipment, building and location histories. They can also track equipment and staff performance through interactive reports and dashboards.

FMX offers unlimited customer support and training. FMX is accessible from any web browser, including on mobile. Customer data is hosted securely in the cloud, and FMX allows for unlimited users at no extra cost.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

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222 Reviews of Facilities Management eXpress

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  • Mark from International School Bangkok

    Specialty: Education

    Number of employees: 201-500 employees

    August 2018

    Best system I've seen

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    After reviewing six other system for our school, FMX was hands down the best product.

    Pros

    Ease of use, fully configurable, one data base for all modules, does everything we need. You can't find a system that works as well as this. And the roll out was painless

    Cons

    There are a few areas where I would like to add notification based on drop down menus. That being said there are easy work arounds.

    This review was submitted organically. No incentive was offered
    Review Source

  • BOONCHAI from BPS

    Specialty: Education

    Number of employees: 501-1,000 employees

    August 2018

    Good, simple, easy to use and nice design

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Good, simple, easy to use and nice design. Good feature of admin setting. Easy to setup and upload data.
    Take short time to start to launch.

    Cons

    There are problems when want to delete the bulk upload that already have some ticket assigned relate to that upload.

    This review was submitted organically. No incentive was offered
    Review Source

  • Nehal from Primary/Secondary Education

    Specialty: Education

    Number of employees: 51-200 employees

    August 2018

    Great software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's the most amazing software I've ever used with great ui and function and fewest click and user experience

    Cons

    Either it has fewest click and user experience but it has long time to process and fire the click event

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Chuck from Englewood Construction Inc.

    Specialty: Other

    Number of employees: 51-200 employees

    July 2018

    Our go to Facility Management platform

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    From the ease of FMX's interface for our clients to request a service call to the ease of use for our service contractors has made FMX our go to platform for our Facility Service Group.

    Cons

    There is nothing we do not like about FMX. Even the service vendor on boarding process is easy as well as having the ability to track the service calls and work done is important to our clients. FMX does it all.

    This review was submitted organically. No incentive was offered
    Review Source

  • Susan from Silverdale Baptist Church

    Number of employees: 51-200 employees

    July 2018

    The program is extremely simple and user friendly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Simplicity and ease of use.

    Pros

    Simplicity and ease of use are the best features. I also appreciate the quick feedback that confirms submission of an entry.

    Cons

    The overall calendar is somewhat cluttered. I wish it could be more streamlined. It would also be nice to enter a calendar event regardless of how far in the future the event will be held.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jennie from West Sonoma County Union High School District

    Specialty: Education

    Number of employees: 201-500 employees

    June 2018

    Director of Facilities

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Love it. Makes my job easier, teachers like it's ease and use it my maintenance and custodial staff find it easy to use as well.

    Cons

    Some admin functions are a little hard to remember how to use but tech support is so great at walking me through.

    This review was submitted organically. No incentive was offered
    Review Source

  • Adam from Covenant Christian Academy

    Specialty: Education

    Number of employees: 51-200 employees

    June 2018

    Phenomenal product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    All my campus needs are packaged into one system. The report portal allows for tracking our deficiencies in one visually appealing graph.

    Cons

    I would like a simple user interface app for the maintenance requests, etc. An app with the basic features of FMX

    This review was submitted organically. No incentive was offered
    Review Source

  • Daniel from Cornerstone Montgomery Incorporated

    Specialty: Apartments / Multi-family

    Number of employees: 201-500 employees

    June 2018

    Great product

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This program was very user friendly. With over 15 years in the Property and Project Management industry, I can honestly say that this is the best program I have ever used.

    Cons

    I wish the pages loaded faster. That could be a browser issue rather than fmx. Other than that, there is no other con.

    This review was submitted organically. No incentive was offered
    Review Source

  • Albert from Ghana Education Service

    Specialty: Education

    Number of employees: 51-200 employees

    May 2018

    Top notch app.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I really like the dynamic nature of the software it takes of tracking all activities like inventory, scheduling ,etc.

    Cons

    So far so good I don't have any problems. But feedback must be sought regularly for better app development.

    This review was submitted organically. No incentive was offered
    Review Source

  • Jill from Whitefish Independent High School

    Number of employees: 201-500 employees

    May 2018

    Fast responses to help requests! Easy to contact IT and Maintenance

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Getting help with technology is much easier with this software!

    Pros

    When it comes to technology, I need all the help I can get. We use FMX to send help requests to our IT department. It is very easy to use, and they respond much faster than before we used FMX.

    Cons

    There are a lot of required fields when filling out requests, but I think this is just how we have it set up. It can probably be configured differently.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Nikki from Whitefish School District

    Number of employees: 201-500 employees

    May 2018

    When I need help from IT, this software ensures it happens fast!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Fast responses to requests for help, easy tracking of past requests!

    Pros

    Before we used FMX, we relied on email and phones to request help. Sometimes it would be forgotten. This software allows me to track my requests, and now we get help almost instantly.

    Cons

    I cannot think of anything I dislike about this software! It has only caused help to arrive faster, and is extremely easy to use.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Damian from Whitefish School District

    Number of employees: 201-500 employees

    May 2018

    Great way to submit requests for technology and maintenance, response time is much faster now

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Faster response times, easy tracking of previous and current requests.

    Pros

    When I have an issue, it is a simple task to submit a request. I can then get updates on the progress, message the department, and view previous requests. Has definitely sped up response times.

    Cons

    I have yet to find anything I dislike about the software. It is a vast improvement over our last request software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Facilities Management eXpress, Facilities Management Express, LLC

    May 2018

    Hi Damian! Thank you for taking the time to write such a great review for FMX! We are so happy that you are a huge fan of FMX, especially when it comes to submitting technology and maintenance requests! Please do not hesitate to reach out with any questions and/or feature requests at any time. We are always happy and ready to assist! Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you!

  • Alejandra from NSB Associates, Inc.

    Specialty: Real Estate

    Number of employees: 1,001-5,000 employees

    May 2018

    Good for Property Management that has on site engineers, maintenance, etc.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I learned to use through a job that I had gotten and I learned fairly quickly how to handle the site and how to use it to its maximum capacity.

    Pros

    This product allows the Tenant, in my example, to input their own work orders or maintenance request. They can write what kind of problem they're having and submit photos/files with their request. it allows you to be able to fix a problem without having to actually speak to the person reporting the problem which can lead to escalating a simple maintenance request to an angry customer/Tenant. You can send messages about progress and log on to see what the progress is for your problem.

    Cons

    If you don't have an email address you can not use it because it is all based online, some tenants may be of older age and may not necessarily work off of emails or depend on them so it is important to make sure that all or most of your customers will be able to use it as well.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

    Response: Katie, Facilities Management Express, LLC

    May 2018

    Hi Alejandra! Thank you so much for taking the time to write a review for FMX! We are so happy to hear that FMX gives your tenants easy access to submit maintenance requests from the convenience of their computer or smart phone. In your review you mentioned that users are unable to access FMX unless they have an email address. I wanted to tell you that we do have some solutions for this that would allow everyone, with or without an email address, to access FMX. I will be reaching out to you shortly through email to provide you with more details regarding these options! Again, thank you for taking the time to write a review for FMX! We look forward to working with you! Thank you, Katie Zwick

  • Jessie from Life.Church

    Specialty: Non-profit

    Number of employees: 501-1,000 employees

    May 2018

    Couldn't have asked for a better experience

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    FMX has been such a lifesaver for our team. The on boarding process was flawless. We have been able to reach out to our account representative and literally get a response from her within an hour or two. I couldn't ask for better customer service and their product does exactly what we have wanted it to do.

    Cons

    There have been a couple of instances of not being able to change label names due to programming issues. This is a very minor con but for someone looking for more customization in a piece of software its worth the ask to your account rep before moving forward.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Chris from William Chrisman High School

    April 2018

    Amazing support and customer service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use, great support, and customizability.

    Pros

    The complete customizability is awesome. It is extremely convenient, easy, and a pleasure to use. Keeps track of all the work requests that we need and have.

    Cons

    Honestly, there is really nothing to not love. I was excited to see that we would be using this as I have heard many good things

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Facilities Management eXpress, Facilities Management Express, LLC

    April 2018

    Hi Chris! Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of of our software, especially when it comes to its ease of use and helpful customer support! Please do not hesitate to reach out with any questions and/or feature requests at any time! We are always happy and ready to assist! Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you!

  • Kyle from Whitefish School District

    Number of employees: 201-500 employees

    April 2018

    One of the best customer experiences I've had

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Quicker response times for technology requests, great tool to reference support procedures

    Pros

    The customer support is outstanding! Almost every time we ask if something can be done, the answer is "yes"!

    Cons

    Not really anything I dislike about the software, every issue we may have had was either user error or fixed that day.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • James from Osher Marin Jewish Community Center

    Specialty: Non-profit

    Number of employees: 201-500 employees

    April 2018

    Fantastic Experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    You guys ROCK!

    Pros

    I love the customizability of this product, I love the support, and I love how easy to use the interface is.

    Cons

    I honestly don't have many cons for this product. I understand that it cannot please everyone/do everything everyone wants it to. The only cons I think are the fact that hardcoded fields on a form have to show up at the top. It would be great to pick and choose the precise layout of request forms. Also, it would be nice to change the titles of hardcoded fields if you intend to use them in a different way then they may have been originally set up for. But overall, love everything about FMX.

    This review was submitted organically. No incentive was offered
    Review Source

  • Sharon from SWCS

    April 2018

    The product is pretty user friendly. Some things could be easier to use, but overall, satisified

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    More time to do other things in my job.

    Pros

    convenient to use. Either at work or on phone in the app. Also, customer support is very reachable and helpful

    Cons

    Invoicing - Making changes after invoicing can be cumbersome if changes need to be made or altered after events are already invoiced.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Facilities Management eXpress, Facilities Management Express, LLC

    April 2018

    Hi Sharon! Thank you for taking the time to write a review for FMX! We are so thrilled that you are a fan of FMX, especially when it comes to its convenience and helpful customer support! I would be happy to chat with you some more on what you're looking for when it comes to simplifying the invoicing process! I will be in touch with you shortly! Thanks again for being a loyal customer and writing this review. We look forward to continuing to work with you!

  • mike from most precious blood catholic church

    Number of employees: 11-50 employees

    April 2018

    it helps us function easily and keeps things in order

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    this seems like a redundant question

    Pros

    it is precise and easy to use keeps track of all work request and allows us to get work done in a orderly manner , wish we would of had this option a lot earlier would of saved us a lot of headaches

    Cons

    there is nothing to dislike except when you need to look up old orders to see if duplicate should be a easier way

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Tracy from Whitefish Public Schools

    Number of employees: 201-500 employees

    March 2018

    Flawless, easy to implement, great support and customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Tracking, reporting

    Pros

    Visually appealing, molds to your needs and easy for customer/staff to use too. This product has been so easy to switch too from SchoolDude, We love it our staff loves it, invaluable!

    Cons

    I have nothing negative to say about this software it has been a amazing improvement to our technical, maintenance and room reservation/ticketing request process in the schools.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Facilities Management eXpress, Facilities Management Express, LLC

    April 2018

    Hi Tracy! Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of of our software, especially when it comes to its ease of use and helpful customer support! Please do not hesitate to reach out with any questions and/or feature requests at any time! We are always happy and ready to assist! Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you!

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