Facilities Management eXpress Software

Experience: We selected FMX after reviewing 6-7 other CMMS alternatives. Our decision was based on
1. ease of start up,
2. allowing requestors to submit an email and NOT log into a system,
3. the drop and drag flexibility on the calendar page which makes it simple to move a request to another day,
4. ease of adding a new request, and
5. a program that is simple to customize and move around in.

BUT,
there are a couple of things I'm looking forward to FMX fixing.
First, the ability to customize the work day length on the calendar setting. Currently it is set up with a 24 hour day and I would like to be able to change the day to fit the needs of my operations. As it is it requires a lot of scrolling and makes it impractical for use or planning.
Secondly, when approving or deleting requests there are duplicate buttons to push to complete the transaction. This redundancy is not necessary.

Customer Support has been terrific and I'm confident that the issues I have will be resolved in the near future.

I heartily recommend FMX!

Pros

Ease of use
Drop and drag feature on the calendar
Customer support
Ease of entering tickets

Cons

Limitations on customizing the calendar to fit the needs of my operations.
The lack of ability to create any report I want whenever I want.
There is no app so I am limited to using FMX through my browser on my phone or iPad.

FMX has worked great for our company. For the most part it is very easy to use. The customer support is excellent. The only slight improvement I would suggest is in the reporting system. Generating and running the types of reports needed is a little cumbersome.

So far this has been an absolutely helpful piece of software with the perfect mix of customizability without compromising the ease of use. A lot of thought has definitely been put into the user experience.

I am in my second full year of using FMX and I love it. I truly believe it has improved my overall functionality. Its a one stop shop for everything I manage. The biggest indicator that it is working is that staff use the system to report problems and see that work is accomplished. This last year we brought on the facility management piece and again FMX hits it out of the park. Super user friendly and when you do have problems the help desk is fantastic. Thank you!!

Pros

User friendly and very functional for day to day use.

Cons

some areas could be improved upon but the FMX team is always taking suggestions and making improvements. In fact some of my suggestions have been implemented.

Advice to Others

Keep working to make it better; the end users love the updates.

We are a relatively small facility (100k sq ft), and were looking for something that could easily scale as we grow. We needed user-end customization. We needed powerful without heavy. We found all of these things in FMX... with an incredibly friendly and personal sales experience to boot. I don't have a bad thing to say about this CMMS. We are a year into it, and still loving it.

Pros

Intuitive. Not cumbersome. Customer service has a passionate small business feel.

Cons

None.

This software has allowed my crew to be very efficient during our work hours. We track inventory, vehicle usage, maintenance problems, planned Maint. and many more. Extremely simple to use!!! I would Highly recommend this software!!

We were very unhappy with our previous product from another company so we did a lot of research to find a new solution. We wanted something that was easily combustible to our needs and could be used by even our least computer savvy users. FMX has been just that on all counts.

Pros

Customization of the software is simple and varied.

Cons

More reporting options.

FMX software has upgraded our entire operation. Managing 20 Engineers has become so simple. I can schedule their working days from anywhere and it's freed me up to work in growing the business side. The Engineers are universally happy about the implementation of FMX. They feel more in control of their days, and less like I'm 'telling them what to do' all the time. they are more directly engaged with the client requesting the works, and have more control over repeatedly scheduled tasks.

Pros

Online platform

Cons

When I click the link on an email, it always opens a new window. Not a big problem but if fixable would improve the user experience. Smaller calendar icons may de-clutter the calendar screen a little.

Advice to Others

I would like to be able to easily share one-off jobs. If a job from a CEO comes in every now any then, I don't want to add him as a full user, I just want him to get the email acknowledgement directly from FMX which looks impressive for us. So a field in the 'New Maintenance Request' screen which has a 'sent to' button and a one-off email address can be manually inputted would be good.

I've had great customer support with this company as well as extremely competitive pricing. FMX seems to be responsive to customer feedback and work toward product development. One of my previous concerns was with the absence of google single sign on. They have since developed that part of FMX. The other two features I'm hoping will improve are adding a mobile App so that its easier to interact with on my phone, and making the appearance and theme of it more user-friendly. There have been no issues with the inability of this program to meet my needs. For the price and the customer support, FMX fit our needs well.

Pros

Competitive pricing; an up-and-coming company.

Cons

No mobile app.

I initially signed up with FMX after 6 years using a competitors product. I noticed right away that FMX was easier to navigate and had a more intuitive program. In addition, the FMX team welcomes feedback to drive change, the program that we initially signed up with did not include a Purchase Order suite of tools. I told the team that this was a must have!! They promised that they would be able to get something going within the first year and worked with us on an initial design. While the PO program is still lacking a few features that I think would be helpful for us, they delivered on schedule and I know that they are working through the changes that will make it even more valuable.
I recommend this program to anyone who expresses any kind of a need for a product of this type.

Pros

Flexibility for mobile devices

Cons

Currently runs slow, needs more server bandwidth

Advice to Others

New customers need to be as complete in their requests and structure as possible when dealing with the FMX team, they will make the effort to design it to your exact specifications.

We have had FMX for 2 years now and things have went well. It is easy to use and support staff is great. The only downsize is the cost, if it was more cost effective that would make it a more appealing product.

Pros

Ease of use
Flexible

Cons

Cost for small districts

We love using FMX. It's been a HUGE help to our organization for work orders and room reservations. It's so user friendly, and everyone's requests can be so specific thanks to all the options available. So glad we switched to FMX!!

Pros

Being able to assign the work orders to specific people on the facility teams.

Cons

Not being able to delete one reservation out of a series of reservations.

Our organization has been amazed with what FMX has done for our school and church, not to mention my sanity! The software is super easy to use, even many of my "non-computer" faculty and staff have been impressed with how easy the system is to use. The maintenance and scheduling, all previously done on paper, is now easily able to be seen and managed by everyone in our organization. This program has amazingly streamlined our maintenance requests and scheduling. The reports have helped me show the abundance of daily tasks and events that take place on campus. This along with an ability to easily track and maintain costs for projects and repairs has been a true benefit to our organization. FMX has also impressed me with their constant and continuing upgrades. We are excited to try out the new purchase order module they have recently added to the software. Lastly, rep along with all other customer service representatives have been unbelievably helpful. We highly recommend FMX !

Our experience with the FMX system has been outstanding! The customer support has been tremendous (Thank You), and the system has exceeded our expectations! Our focus has been on the Work Order management and Event Scheduling modules, and both functions are easy to use and manage. We have been very happy with our choice of FMX!

This is a simple and easy to use system... This simplify and organize our maintenance in our organization.

Pros

simple and easy to use

Cons

doesn't do OEE, MTTF and MTTR calculation, and a poor reporting

FMX has helped streamline our maintenance request system. It is nice to have such an amazing tool at our disposal. One of the best features, in my opinion, is the ease of tracking a request from initial input through completion. The only thing that I feel could be a little more user-friendly is the reporting systems. There are a variety of reports available and I understand that reports can be customized. However, the standard reports are a little cumbersome.

Pros

Great tracking system from initial entry through completion of task or project.

Cons

The built in reporting system is cumbersome.

We started with FMX last summer and it has been great to transition all of our calendaring and workflows (event scheduling & field trip scheduling) into FMX. We also look forward to using the Maintenance Requests and PM features available to us and our facilities team members.

Pros

Flexibility and support folks!

Cons

n/a

Advice to Others

n/a

The upgrades have been making it easier and easier to use. I would like to see the same updates/upgrades to both the Maintenance Requests and the Planned Maintenance. Specifically I'd like to be able to edit who its assigned to by clicking on the request from the calendar. Currently you have to remember the number and look it up under Maintenance Request. Also since making it available to set times on work orders when you move the request forward it stays RED which for me means its behind.

Pros

Easy to stay on top of projects. Great trending reports.

Cons

Access to information or ability to edit from opening the Maintenance Request up from the calendar

Advice to Others

Simple and easy and the upgrades a little bit at a time are nice vs one big change of several upgrades to learn all at once.

We are very impressed with the FMX product. It has transformed our operations and improved our communication between our staff immensely. The product is incredibly easy to use for even those users that are not as comfortable with technology and the customer support is top notch. Whenever we need something, FMX is there to help. Great product and an even better price.

Pros

Ease of use, customer support

FMX has been a great program for use in our Facilities/Maintenance Department. It is very user friendly, and the customer support has been great at helping to customize the overall functionality for our organization. They are continuously updating and making improvements. For the cost, and the support alone, it has been a great product, and I enjoy using it on a day to day basis.

Pros

how easy it is to use, the customer service, and the continuous updates

Cons

only thing I wish could be done - to be able to sort in my reports by dates.......i need to generate monthly reports, and sometimes my input goes into the next month, and it is hard to run those reports, and get exact info......I know it is something that is in process, just wish it were available now :)