FMX

RATING:

4.7

(403)

About FMX

FMX offers configurable maintenance and facilities management software that helps organizations maximize productivity, cut operating costs, and gain actionable insights about their equipment and facilities. The software decreases work order resolution time, organizes preventive maintenance tasks, and allows you to manage your equipment and assets all in one easy-to-use system. FMX is proud to serve K-12 schools, higher education institutions, municipalities, and a wide array of other industries. FMX offers ongoing customer support and training and is happy to report a 98% customer satisfaction rating and a 2-hour average response time. In addition, the solution is accessible from any web browser, including mobile devices, and allows for unlimited requesting users at n...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
Easily Submit Work Orders
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FMX Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for FMX

1 - 5 of 401 Reviews

Ben

11 - 50 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed November 2023

All The Facility Data At Your Fingertips.

User Profile

Karl

Verified reviewer

Non-Profit Organization Management, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

FMX is ideal for multi-site property and facility management

Prior to FMX we had no work order system at all. No one really knew if repairs were completed, many requests were simply forgotten. Staff were frustrated by the lack of communication and length of time for work request completion. FMX solves all of this and more. We track costs, inventory, timelines and documents associated with the work orders.

PROS

The set up, customization, implementation was incredibly easy! Many of our staff are not very computer savvy but we had little to no issues with the rollout. The user interface both desktop and mobile is intuitive and simple to navigate.

CONS

The only thing I have found that isn't really a con, but when I finalize a work order, I would like to not have it be re-opened by users.

Reason for choosing FMX

Ease of use, cost and simplicity of implementation.

Fred

Primary/Secondary Education, 501-1,000 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Perfect for K-12 Public Schools

PROS

K-12 Public School Departmental Supervisors typically have multiple, disparate systems for Technology, Maintenance, Grounds, Transportation, Facilities Reservations, and inventory. FMX brings all of this together in one easy-to-use portal.

CONS

There doesn't really appear to be any cons, especially considering the experience I've had setting up and configuring other helpdesk portals.

Reason for choosing FMX

FMX fit our needs perfectly without the need to use other systems to accommodate our various departments. Technology, Transportation, Maintenance, Grounds, Facilities, and Athletics can make great use of this product. Our end users appreciate having only one login portal for all of these systems, and they only have to learn one application to get the assistance they need.

Reasons for switching to FMX

The "Sign In With Google" option was huge, and also the ability to accomodate the multiple departments within a K12 school district with tailored functionality for each department was critical.

Anonymous

201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2018

FMX for request forms

It works well because we are able to utilize it on one platform in one convenient location.

PROS

It gives you a lot of options for the type of forms you can create. We use it for IT help issues, general maintenance requests, and marketing, media and communications requests.

CONS

It is pretty much preset on what you can and can't add in. It has some presets that don't work with every form, so you have to select information that is not necessary in order to complete the form.

Vendor Response

Hi! Thanks for taking the time to write a review! It¿s great to hear that you¿re a fan of FMX. Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience. Once again, thank you for your support! Please feel free to contact our customer support team if you have any further questions!

Replied December 2018

Brett

Education Management, 201-500 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

Best CMMS product in the business

Fantastic. We went from a competitor's product to FMX with complete transition taking less than a month and complete user familiarity in weeks!

PROS

This is so intuitive, simple and quick to set up (even in complex situations), is comprehensive in scope allowing us to manage our crazy schedule over hundreds of spaces, tech and maintenance requests, PMs, equipment and asset management, etc.

CONS

This was by far the most seamless transition into a new software I have ever seen. The only things that I wish were added are in development, and they are not game-changers.

Reason for choosing FMX

FMX was superior in every single category, hands down.

Reasons for switching to FMX

Our experience with other products was frustrating and expensive.