Facilities Management eXpress Software


 

Facilities Management eXpress (FMX) is used by a variety of industries including manufacturing, property management and education. With FMX, facilities managers can view their activities and associated costs, and building occupants can submit maintenance, event, transportation and technology requests.

FMX features a calendar display where facilities managers and staff can view work orders, scheduled events and preventive maintenance tasks. Facilities staff are notified when a work order is submitted, and building occupants can be notified when their requests have been updated or resolved.

Facilities managers can track inventory and view equipment, building and location histories. They can also track equipment and staff performance through interactive reports and dashboards.

FMX offers unlimited customer support and training. FMX is accessible from any web browser, including on mobile. Customer data is hosted securely in the cloud, and FMX allows for unlimited users at no extra cost.

 

Facilities Management eXpress - Interactive Reports & Dashboards
 
  • Facilities Management eXpress - Interactive Reports & Dashboards
    Interactive Reports & Dashboards
  • Facilities Management eXpress - Calendar View
    Calendar View
  • Facilities Management eXpress - Mobile Accessible
    Mobile Accessible
  • Facilities Management eXpress - Communicate with Requesters
    Communicate with Requesters
  • Facilities Management eXpress - Manage users
    Manage users
  • Facilities Management eXpress - Equipment QR Codes
    Equipment QR Codes
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

216 Reviews of Facilities Management eXpress

 

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Software Advice Reviews (103)
More Reviews (113)

Showing 1-20 of 103

Adam from Covenant Christian Academy
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Phenomenal product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

All my campus needs are packaged into one system. The report portal allows for tracking our deficiencies in one visually appealing graph.

Cons

I would like a simple user interface app for the maintenance requests, etc. An app with the basic features of FMX

Review Source
 
 

Daniel from Cornerstone Montgomery Incorporated
Specialty: Apartments / Multi-family
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Great product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This program was very user friendly. With over 15 years in the Property and Project Management industry, I can honestly say that this is the best program I have ever used.

Cons

I wish the pages loaded faster. That could be a browser issue rather than fmx. Other than that, there is no other con.

Review Source
 
 

Albert from Ghana Education Service
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Top notch app.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I really like the dynamic nature of the software it takes of tracking all activities like inventory, scheduling ,etc.

Cons

So far so good I don't have any problems. But feedback must be sought regularly for better app development.

Review Source
 
 

Alejandra from NSB Associates, Inc.
Specialty: Real Estate
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Good for Property Management that has on site engineers, maintenance, etc.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I learned to use through a job that I had gotten and I learned fairly quickly how to handle the site and how to use it to its maximum capacity.

Pros

This product allows the Tenant, in my example, to input their own work orders or maintenance request. They can write what kind of problem they're having and submit photos/files with their request. it allows you to be able to fix a problem without having to actually speak to the person reporting the problem which can lead to escalating a simple maintenance request to an angry customer/Tenant. You can send messages about progress and log on to see what the progress is for your problem.

Cons

If you don't have an email address you can not use it because it is all based online, some tenants may be of older age and may not necessarily work off of emails or depend on them so it is important to make sure that all or most of your customers will be able to use it as well.

Review Source

  Response: Katie, Facilities Management Express, LLC

Date: May 2018

May 2018

 

Hi Alejandra!

Thank you so much for taking the time to write a review for FMX! We are so happy to hear that FMX gives your tenants easy access to submit maintenance requests from the convenience of their computer or smart phone.

In your review you mentioned that users are unable to access FMX unless they have an email address. I wanted to tell you that we do have some solutions for this that would allow everyone, with or without an email address, to access FMX.

I will be reaching out to you shortly through email to provide you with more details regarding these options!

Again, thank you for taking the time to write a review for FMX! We look forward to working with you!

Thank you,

Katie Zwick

 
 

Jessie from Life.Church
Specialty: Non-profit
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Couldn't have asked for a better experience

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

FMX has been such a lifesaver for our team. The on boarding process was flawless. We have been able to reach out to our account representative and literally get a response from her within an hour or two. I couldn't ask for better customer service and their product does exactly what we have wanted it to do.

Cons

There have been a couple of instances of not being able to change label names due to programming issues. This is a very minor con but for someone looking for more customization in a piece of software its worth the ask to your account rep before moving forward.

Review Source
 
 

James from Osher Marin Jewish Community Center
Specialty: Non-profit
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Fantastic Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

You guys ROCK!

Pros

I love the customizability of this product, I love the support, and I love how easy to use the interface is.

Cons

I honestly don't have many cons for this product. I understand that it cannot please everyone/do everything everyone wants it to. The only cons I think are the fact that hardcoded fields on a form have to show up at the top. It would be great to pick and choose the precise layout of request forms. Also, it would be nice to change the titles of hardcoded fields if you intend to use them in a different way then they may have been originally set up for. But overall, love everything about FMX.

Review Source
 
 

Matthew from Salvation Army Kroc Center Hawaii
Specialty: Non-profit
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Works great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We have benefited so much from the the scheduling portion. We used to do everything manually (maybe just cause of the nature of the people in the department being more manual) and it has simplified everything. We are much more efficient and everyone is on the same page now!

Cons

It is almost too powerful for the context we are using it in. I have had to train (and retrain) the staff to understand some of the advanced features. Sometimes our techs can't find information that requires digging down to find. All has been great in the end though. Great support during setup as well!

Review Source
 
 

Dustin from Springfield Local School District
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Exceptional Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'm extremely pleased with FMX and the efficiency that it has brought to my team.

Pros

FMX has met our needs exceptionally well. It has enabled us to modernize many of our processes on the operational side of our school district. FMX has centralized many loose end of my job and become my "go to" tool for managing the districts operations.

Cons

The only problematic area to me is the reporting feature. In many ways it offers a wealth of information, but drilling down into specific areas can be confusing or difficult.

Review Source
 
 

Sijun from CBS
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Simple facilities management software

Ease-of-use

Functionality

Product Quality

Customer Support

A practical product

Pros

Simplicity, minimalist approach, Single sign on, ability to add custom data field in all forms i believe.

Cons

Custom process flow other than facilities management like purchase order management are very basic.

Review Source
 
 

Blake from The Potomac School
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

My experience with FMX has been very good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thank you

Pros

Customer service is excellent. It is easy for our faculty and staff members to make work orders and I like the layout. I also like being able to assign multiple crew members to a work order.

Cons

I would like a mobile app for FMX. It would make our technologically crew members a lot more efficient at navigating the system on their phones or iPods.

Review Source
 
 

Franco from Toll Integrated Systems
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

The FMX system is simple to use and very intuitive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Unlimited users. Single sign on avoids unnecessary time logging in. Easy to learn and to train others. The system is versatile so it works for you and not the opposite. No apps required for smart devices makes it simpler.

Cons

Inventory is a single list without parent-child relationship.
Purchase Order system was limited for my company but can work for others.

Review Source
 
 

Emily from Clinton Parks and Recreation Department
Specialty: Government
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Software used for Parks and Recreation Department

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would highly recommend and is very reasonably priced.

Pros

The customer service was exceptional and they helped to answer our questions and set up our software. Software is able to be customized and they worked to have it fit our unique needs. Very easy to use and learn.

Cons

Not a fan of the default colors for tasks, but this is something that can be changed with some time and learning how to use the settings.

Review Source
 
 

Linda from Georgia Military College
Specialty: Education
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2017

December 2017

Great Product and a Great Value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

A lot of capability for a small amount of money. The software is very easy to use and very customizable. I have not found anything yet that I need to do that I haven't been able to do. It is also Microsoft ADFS compatible.

Cons

The only drawback I have found so far is in trying to get my IT folks to use it as well as everyone in facilities. The IT folks say it is not robust enough in such things as integrating with IT standard library.

Review Source
 
 

Robin from Tamarack
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Awesome product, awesome support, should have

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

ease of use, customizable, cloud based, extremely helpful to keep both everyday and preventative maintenance tasks organized and on track

Review Source
 
 

Patrick from The Riverside Church
Specialty: Churches
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Ease of Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used other softwares and find FMX one of the easier one to use. We are happy with FMX

Pros

The software is easy to use and get acquainted with. for our organization it is a good fit and the value is good.

Cons

Scheduling or planned WO is a little confusing to set up. We receive a lot of emails for the same work order which tends to clog my inbox.

Review Source
 
 

Donna from The Bible Chapel
Specialty: Churches
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Best Software out there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am from a large church with 5 campuses and had been using another program for scheduling room usage and events. We needed something that encompassed the maintenance and inventory side of things so we chose FMX. I was very skeptical at the beginning of how the data would transfer from my already extensive database of events. Well all I have to say is I worried for nothing. Our rep took care of all of the transfers and is readily available whenever we need her. We are still at the infancy stage, but we love what we see so far. This product is so easy to use.

Pros

The ease of use.
The customer support.
The ease of transition from another product.
The ability of the programming team to modify the program for your specific use.

Cons

The only con I can think of is that when the data transferred all of my recurring events became single events, but our rep took care of that immediately.

Review Source
 
 

Frank from Mechanical or Industrial Engineering
Specialty: Manufacturing
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

August 2017

August 2017

This facility never had a CMMS system before. The uploading and assistance made it very easy to start up and get off the ground.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great value for the money.

Pros

Easy to use, easy to assign, and easy to manipulate service due dates. I have used many systems before in the past and had never had to build one from the ground up.

Review Source
 
 

Craig from Midwest Laboratories, Inc.
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Demo call with rep

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It does appear to be easy to use. The calendar system with the color coding seems to be user friendly.

Cons

I'd prefer a better notification system when something is not completed on time. It may be more robust that we need.

 
 

Terry from Novipax
Specialty: Manufacturing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

FMX is great for any type of business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've worked with several types of programs and FMX is by far the easiest and multifunctional than any of the others. We use it for Maintenance and now our Quality department and Safety departments are using it for their areas as well.

Pros

So quick and easy for information stored and tracked.
The charts are already completed daily for tracking performance

 
 

Sharon from SMARTnet, Inc.
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Easy to use system that allows people working off-site in the field to have accurate timely information; also allows us to track equipment at installations, warranties on that equipment and helps with our project management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The people at FMX at awesome to work with. They go out of their way to help and to train. They want you to get the most out of their product and will help you to do just that!

Pros

It is easy to use for both the corporate office and technicians in the field. Allows you to customize the types of users and the access you want them to have.

Cons

Inability to connect custom fields in the Equipment section with fields in the Building section so that you would only have to update a field once.

 
 
 
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Showing 1-20 of 113

Jill from Whitefish Independent High School
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Fast responses to help requests! Easy to contact IT and Maintenance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Getting help with technology is much easier with this software!

Pros

When it comes to technology, I need all the help I can get. We use FMX to send help requests to our IT department. It is very easy to use, and they respond much faster than before we used FMX.

Cons

There are a lot of required fields when filling out requests, but I think this is just how we have it set up. It can probably be configured differently.

Review Source: Capterra
 

Nikki from Whitefish School District
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

When I need help from IT, this software ensures it happens fast!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fast responses to requests for help, easy tracking of past requests!

Pros

Before we used FMX, we relied on email and phones to request help. Sometimes it would be forgotten. This software allows me to track my requests, and now we get help almost instantly.

Cons

I cannot think of anything I dislike about this software! It has only caused help to arrive faster, and is extremely easy to use.

Review Source: Capterra
 

Damian from Whitefish School District
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Great way to submit requests for technology and maintenance, response time is much faster now

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Faster response times, easy tracking of previous and current requests.

Pros

When I have an issue, it is a simple task to submit a request. I can then get updates on the progress, message the department, and view previous requests. Has definitely sped up response times.

Cons

I have yet to find anything I dislike about the software. It is a vast improvement over our last request software.

Review Source: Capterra

  Response: Facilities Management eXpress, Facilities Management Express, LLC

Date: May 2018

May 2018

 

Hi Damian!

Thank you for taking the time to write such a great review for FMX! We are so happy that you are a huge fan of FMX, especially when it comes to submitting technology and maintenance requests!

Please do not hesitate to reach out with any questions and/or feature requests at any time. We are always happy and ready to assist!

Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you!

 

Chris from William Chrisman High School

April 2018

April 2018

Amazing support and customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use, great support, and customizability.

Pros

The complete customizability is awesome. It is extremely convenient, easy, and a pleasure to use. Keeps track of all the work requests that we need and have.

Cons

Honestly, there is really nothing to not love. I was excited to see that we would be using this as I have heard many good things

Review Source: Capterra

  Response: Facilities Management eXpress, Facilities Management Express, LLC

Date: April 2018

April 2018

 

Hi Chris!

Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of of our software, especially when it comes to its ease of use and helpful customer support!

Please do not hesitate to reach out with any questions and/or feature requests at any time! We are always happy and ready to assist!

Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you!

 

Kyle from Whitefish School District
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

One of the best customer experiences I've had

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Quicker response times for technology requests, great tool to reference support procedures

Pros

The customer support is outstanding! Almost every time we ask if something can be done, the answer is "yes"!

Cons

Not really anything I dislike about the software, every issue we may have had was either user error or fixed that day.

Review Source: Capterra
 

Sharon from SWCS

April 2018

April 2018

The product is pretty user friendly. Some things could be easier to use, but overall, satisified

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More time to do other things in my job.

Pros

convenient to use. Either at work or on phone in the app. Also, customer support is very reachable and helpful

Cons

Invoicing - Making changes after invoicing can be cumbersome if changes need to be made or altered after events are already invoiced.

Review Source: Capterra

  Response: Facilities Management eXpress, Facilities Management Express, LLC

Date: April 2018

April 2018

 

Hi Sharon!

Thank you for taking the time to write a review for FMX! We are so thrilled that you are a fan of FMX, especially when it comes to its convenience and helpful customer support!

I would be happy to chat with you some more on what you're looking for when it comes to simplifying the invoicing process! I will be in touch with you shortly!

Thanks again for being a loyal customer and writing this review. We look forward to continuing to work with you!

 

mike from most precious blood catholic church
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

it helps us function easily and keeps things in order

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

this seems like a redundant question

Pros

it is precise and easy to use keeps track of all work request and allows us to get work done in a orderly manner , wish we would of had this option a lot earlier would of saved us a lot of headaches

Cons

there is nothing to dislike except when you need to look up old orders to see if duplicate should be a easier way

Review Source: Capterra
 

Tracy from Whitefish Public Schools
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Flawless, easy to implement, great support and customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tracking, reporting

Pros

Visually appealing, molds to your needs and easy for customer/staff to use too. This product has been so easy to switch too from SchoolDude, We love it our staff loves it, invaluable!

Cons

I have nothing negative to say about this software it has been a amazing improvement to our technical, maintenance and room reservation/ticketing request process in the schools.

Review Source: Capterra

  Response: Facilities Management eXpress, Facilities Management Express, LLC

Date: April 2018

April 2018

 

Hi Tracy!

Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of of our software, especially when it comes to its ease of use and helpful customer support!

Please do not hesitate to reach out with any questions and/or feature requests at any time! We are always happy and ready to assist!

Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you!

 

Norman from Shelterwood Academy
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Great Product, Company and Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Worker efficiency
Cost efficiency
Accountability
Structure

Pros

We choose this product because despite the times we live in we still have some employees that claim to be computer illiterate but with FMX there really isn't any excuse. You either can read or you can't. Every thing is pretty much straight forward. I would say that the cost efficiency would be the second highest pro to this service. We receive a lot for our money and they have been quite generous.

Cons

Really need a mobile app. Also would love to be able to control when to send emails; having an email go out every time there is a change in the request can become very annoying to the requester/follower which then creates this culture of disregard toward fmx emails.

Review Source: Capterra

  Response: Facilities Management eXpress, Facilities Management Express, LLC

Date: April 2018

April 2018

 

Hi Norman!

We really appreciate you taking the time to write such an outstanding review for FMX! It is so exciting to know that you are a fan of FMX!

I would love to know more about what features you are looking for in an App, and I will be in touch shortly to discuss this further!

In regard to your request for more control over when emails are generated when it comes to work requests, I would be more than happy to pass this along to our development team for further review! Thank you for the suggestion! It's information like this that will help us to continue to better enhance our system and give you the best FMXperience possible!

Thanks again for being a loyal customer and writing this great review. We look forward to continuing to work with you!

 

Charlie from Oldfield Club

March 2018

March 2018

Nice program with easy to use features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the fact that there are ways that we can customize the system to our property that make it more accurate for users.

Cons

The training of all the bells and whistles can be a challenge especially for new users, finding a place to start a new user to get them familiar can sometimes be tough given all that the program can do.

Review Source: Capterra

  Response: Facilities Management eXpress, Facilities Management Express, LLC

Date: April 2018

April 2018

 

Hi Charlie!

Thank you for taking the time to write a review for FMX! We are so thrilled that you are a fan of FMX, especially when it comes to its ease of use and customization options!

I would love to chat with you a bit more about options for training sessions for new users, as well as getting you the right user training guides that will help to efficiently train and on board new users on your FMX site! I will be in touch shortly to discuss this further!

Thanks again for being a loyal customer and writing this review. We look forward to continuing to work with you!

 


March 2018

March 2018

FMX has greatly streamlined our facility operations .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

One centralized platform that can be used for the facility and transportation operation of the district.

Pros

The fact that it is a one-stop platform for all of the stakeholders in our organization to use. It replaced about 4 other pieces of software and pulled our whole facility management tools together in one program.

Cons

There isn't a lot that I don't like. Maybe that at one point there were a few changes made that weren't communicated as well as they should have been but the good customer support team helped me to figure those changes out quickly.

Review Source: Capterra

  Response: Facilities Management eXpress, Facilities Management Express, LLC

Date: April 2018

April 2018

 

Hi!

Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to streamlining all of your facility operations!

As we are consistently updating and enhancing the FMX software, it is highly important to us that you are always aware of all of these updates and enhancements! We would be more than happy to make sure you are on our monthly email list so that you are guaranteed to receive this information each month! If this is something that you would like to do, please let us know and we would be happy to take care of this for you!

Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!

 

Jason from East Clinton Local Schools

March 2018

March 2018

Great way to efficiently track and manage many aspects of a facility in one product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The product is modular allowing the choice of implementing one or several modules. For our district, we started with maintenance and technology, but expanded to transportation, bus maintenance, and scheduling.

Cons

Sometimes, it is hard to get all of the users on the same page. The software almost allows too much customization, in the fact it can allow you to tweak items that may impact other aspects of the product.

Review Source: Capterra

  Response: Facilities Management eXpress, Facilities Management Express, LLC

Date: April 2018

April 2018

 

Hi Jason!

Thank you for taking the time to write a review for FMX! We are so thrilled that you are a fan of FMX, especially when it comes to efficiently tracking and managing several different aspects of your facility!

I would love to chat with you a bit more about your current issues regarding customization. I will be in touch shortly to discuss this further!

Thanks again for being a loyal customer and writing this review. We look forward to continuing to work with you!

 


March 2018

March 2018

FMX is very easy to use with great customer support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use and simple interface with a great deal of capability makes FMX a great choice at all levels.

Pros

FMX is very intuitive requiring little training and has a lot of great functionality. We really like the ease of calendar administration (dragging and dropping) versus having to reprogramming schedules. The calendar also offers a lot of flexibility with color combinations which work great for us to identify request types and status at a quick glance. The ability for basic users to just send in an email and directly transferring that into a work request really has opened up the system to sporadic users and is a real game changer for us. No need to remember passwords and worry about request types and location names for people who use it once a month! This has really improved the system adoption at all levels, not just with our facilities team. The Customer Success Team at FMX has been outstanding and have gone out of their way to make sure we understand how the system functions and work through our individual requirements. Definitely one of the best I have worked with through MANY software rollouts. Luckily FMX has been so stable that we have not had to test emergency support. Overall it has been a great experience switching to FMX.

Cons

There is some cumbersome functionality with users, confirmations and notifications in our work flow but the FMX team has been great at addressing and looking for solutions. Since we are not using all the features available many of the stock reports are not too useful for us but FMX has helped customize some things and I am sure we will work through more reporting as time goes also.

Review Source: Capterra

  Response: Facilities Management eXpress, Facilities Management Express, LLC

Date: April 2018

April 2018

 

Hi!

Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use and customizable calendar!

Please continue to reach out any time to our support team regarding any issues you might be experiencing with your FMX site, and we would be happy to assist you!

Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!

 

Earl from Schrader International, INC.
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Customer support is awesome.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are still working on getting individual departments working with the system.

Pros

I like the ability to add links to pictures or other files to individual equipment. I like the way the calendar is setup to look at individual work-orders (planned or reactive.) Ability to add/change employees easily.

Cons

Do not like the inventory section, troublesome and no specific relationship to generate a tracking and inventory control. Nothing for double checking or controlling inventory, specific location is tied in differently than one would expect.
Don't like the "building" separation. We have same building but different departments.
Generating reports is not the easiest when it comes to changing formats for presentations.

Review Source: Capterra

  Response: Facilities Management eXpress, Facilities Management Express, LLC

Date: April 2018

April 2018

 

Hi Earl!

Thank you for taking the time to write a review for FMX! We are so thrilled that you are a fan of the FMX support team.

I would love to chat with you a bit more about your current issues regarding inventory, tracking equipment, and reporting. I will be in touch shortly to discuss these further and hopefully find some solutions!

Thanks again for being a loyal customer and writing this review. We look forward to continuing to work with you!

 

Stanley from Tuscarora School District
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Very positive experience so far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is a great tool for myself and my technicians. I love that they can access it from their smart phones or iPads. It is another tool in their tool box which helps them do their work faster which helps when budgets are limited and I cannot hire more techs. If they can do their job faster, it is like getting additional manpower without extra cost. If they can get access to important information without going to look for it, it saves a lot of time. It also gives me good data to be able to plan appropriately both with scheduling manpower and with budgets.

Pros

The ability to attach documents, PDFs, pictures, etc. This is great to be able to attach manuals, trouble shooting documents, etc. to equipment which is then accessible to the technicians in the field without going and searching for the information. Also the flexibility to customize the software to suit our needs for equipment, work orders and inventory. This is important to be able to customize the software to how we work in our district. Also the speed at which your team works when I submit a request. I have give them Excel spreadsheets with equipment information and they load it usually within a couple hours or even less. Great response time.

Cons

Not able to reserve inventory against a work order while you are planning and scheduling it. This is huge as when I am planning work to be done and I want to reserve an inventory part so that it is available when the tech goes to do the job. One such work order type is a PM where filters or belts are required, it would be nice to reserve them or be alerted that there are none in stock.

I wish I could change the name "Equipment" to "Asset". A company can include roofs, doors, windows, floors, etc in the equipment tab as we are asset manager, not just equipment managers.

I wish I could put in a type of equipment or asset and have a secondary window open up in the equipment page which would allow for specific data to be entered as it pertains to the equipment type. For example, if I would select a "motor" type, it would be nice to see a window within the page that would ask me for HP, RPM, Volts, etc. If I would enter an equipment type of a "Fan" , the page would ask for RPM, CFM, Belt or Direct drive, Etc.

Review Source: Capterra

  Response: Facilities Management eXpress, Facilities Management Express, LLC

Date: April 2018

April 2018

 

Hi Stanley!

Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to customization options and the ability to attach documents!

I would love to chat more with you regarding your feature requests! There are definitely some solutions here! I will be in touch shortly to discuss these further.

Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!

 


March 2018

March 2018

Maintenance System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to use and keep everything well organized for buildings or a campus depending what you are handling

Cons

There are not very many cons for this system. One could be it being dificult to find certain items in the system.

Review Source: Capterra

  Response: Facilities Management eXpress, Facilities Management Express, LLC

Date: March 2018

March 2018

 

Hi!

Thank you for taking the time to write such a wonderful review for FMX! We are so thrilled that you are a fan of FMX, especially when it comes to its ease of use and organizational features!

We would be happy to set up a meeting with you for best utilizing the filtering feature when searching for particular items in your system! Please let us know if this is something that interests you!

Thanks again for writing this review and for being a loyal customer! We look forward to continuing to work with you!

 

Brent from Payson Fruit Growers
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

It has been very intuitive and has had a quick learning curve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Mobility, ease of data input and editing

Pros

If a Mobil solution is what you need FMX is the Bomb. I don't need to sit at my desk to manage this system, and the Mobil functionality is as robust as the Desktop, I had a team of 7 techs up and running within 2 weeks of onboarding.

Cons

It never goes away, it is always with you and can be like an addiction to a video game. Once a thought or idea comes to mind, You have to go with it and implement it in the system

Review Source: Capterra

  Response: Facilities Management eXpress, Facilities Management Express, LLC

Date: April 2018

April 2018

 

Hi Brent!

Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use and intuitiveness!

We completely understand when you say that FMX can become quite an addiction! With its countless features and customization options, the possibilities are endless! However, please do not hesitate to reach out with questions or feature requests. We are always ready and happy to assist!

Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!

 

steven from Black Hill Federal Credit Union
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

I choose FMX because of the ease of use comparied to other CMMS programs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Started a CMMS program where before they had noting to track work orders other than email.

Pros

Ease of use (drop down boxes ). The different view options like the calendar view or the list view options that you can choose between.

Cons

Customer support varies greatly depending on who answers the phone at FMX. I have had some positive and some negative experiances.

Review Source: Capterra

  Response: Facilities Management eXpress, Facilities Management Express, LLC

Date: March 2018

March 2018

 

Hi Steven!

Thank you for taking the time to write a review for FMX. We are happy to know that you are a fan of the FMX software, especially when it comes to its ease of use.

I apologize that you have had negative experiences with customer support. We take pride in our outstanding support, and we assure you that this was an isolated incident. Please do not hesitate to reach out to the support team at any time with questions or concerns, as we are always ready and happy to assist.

Again, thank you for taking the time to write a review, and for being such a loyal customer. We look forward to continuing to work and grow with you.

 

Janice from Salem Covenant Church

March 2018

March 2018

We started with FMX last August. Support for transitioning from our old program to FMX was awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Leaders are able to make requests, change requests and check out the calendar on their own. Customer service responds quickly and is very helpful. The continual improvement based on customer feedback.

Cons

The inability to change event details for one occurrence of a custom schedule request. The search function for contacts and users or schedule requests does not always give the event or person's name but I can find it when I scroll through.

Review Source: Capterra

  Response: Facilities Management eXpress, Facilities Management Express, LLC

Date: March 2018

March 2018

 

Hi Janice!

Thank you for taking the time to write a review for FMX! We are so thrilled that you are a fan of FMX, especially when it comes to its ease of use!

I would love to chat with you a bit more to show you how you can modify details for single occurrences of a custom schedule request, as well as how to best utilize the search field when searching for contacts within your site! I will be in touch shortly so we can discuss further!

Thanks again for being a loyal customer and writing this review. We look forward to continuing to work with you!

 

Jordan from VP Racing Fuels

March 2018

March 2018

Super easy to use, very friendly staff, quick responses, easy to export requests in excel

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The program is very easy to navigate, most people didn't even have to use any kind of training or video. Everything is pretty self explanatory.

Cons

Would like to be able to print the whole report without anything getting cut off, including the requests completed, etc.

Review Source: Capterra

  Response: Facilities Management eXpress, Facilities Management Express, LLC

Date: April 2018

April 2018

 

Hi Jordan!

Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use and friendly staff!

I would love to chat more with you regarding your request for being able to print whole reports! I will be in touch shortly to discuss this further.

Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!

 
 
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