Prior to FMX we had no work order system at all. No one really knew if repairs were completed, many requests were simply forgotten. Staff were frustrated by the lack of communication and length of time for work request completion. FMX solves all of this and more. We track costs, inventory, timelines and documents associated with the work orders.

The set up, customization, implementation was incredibly easy! Many of our staff are not very computer savvy but we had little to no issues with the rollout. The user interface both desktop and mobile is intuitive and simple to navigate.

The only thing I have found that isn't really a con, but when I finalize a work order, I would like to not have it be re-opened by users.

K-12 Public School Departmental Supervisors typically have multiple, disparate systems for Technology, Maintenance, Grounds, Transportation, Facilities Reservations, and inventory. FMX brings all of this together in one easy-to-use portal.

There doesn't really appear to be any cons, especially considering the experience I've had setting up and configuring other helpdesk portals.

It works well because we are able to utilize it on one platform in one convenient location.

It gives you a lot of options for the type of forms you can create. We use it for IT help issues, general maintenance requests, and marketing, media and communications requests.

It is pretty much preset on what you can and can't add in. It has some presets that don't work with every form, so you have to select information that is not necessary in order to complete the form.

Fantastic. We went from a competitor's product to FMX with complete transition taking less than a month and complete user familiarity in weeks!

This is so intuitive, simple and quick to set up (even in complex situations), is comprehensive in scope allowing us to manage our crazy schedule over hundreds of spaces, tech and maintenance requests, PMs, equipment and asset management, etc.

This was by far the most seamless transition into a new software I have ever seen. The only things that I wish were added are in development, and they are not game-changers.