FMX

RATING:

4.7

(398)

About FMX

FMX offers configurable maintenance and facilities management software that helps organizations maximize productivity, cut operating costs, and gain actionable insights about their equipment and facilities. The software decreases work order resolution time, organizes preventive maintenance tasks, and allows you to manage your equipment and assets all in one easy-to-use system. FMX is proud to serve K-12 schools, higher education institutions, municipalities, and a wide array of other industries. FMX offers ongoing customer support and training and is happy to report a 98% customer satisfaction rating and a 2-hour average response time. In addition, the solution is accessible from any web browser, including mobile devices, and allows for unlimited requesting users at n...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
Easily Submit Work Orders
Slide 1 of 6

FMX Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for FMX

1 - 5 of 395 Reviews

User Profile

Mike

Verified reviewer

Education Management, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2018

FMX calendar

FMX has been a great calendar program and we are looking to utilize the maintenance program in the future due to the quick response we get with issues.

PROS

FMX customer service is excellent and the calendar program has fit our needs.

CONS

FMX takes a good solid year to integrate with existing processes as any software would. The good news is the customer service is excellent.

Vendor Response

Hi Mike! Thank you for taking the time to write such a great review for FMX. We are so glad to hear that FMX is working well for everyone at Forest Hills School District! It's great to know that you have had a good experience with our Customer Success Team. Please do not hesitate to reach out with any questions and/or feature requests at any time. We are always happy and ready to assist! Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you!

Replied December 2018

Lisa

Non-Profit Organization Management, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2019

Greatest People Ever to work with!

The FMX staff are probably the most helpful people I've ever worked with. They answer often within the hour of an emailed request and many times the reply comes even faster than that. They try to cater to our every need within their ability and then, like I mentioned above, when the program cannot do what we need, they find another way. Best customer service every.

PROS

It is customize-able. Almost everything I asked FMX folks to do was doable. Other scheduling software we looked at either said they'd charge more for every change or special accommodation or that they just didn't offer it.

CONS

The reports. They list multiple room bookings to say, "this room plus 6 others". This was rectified by FMX creating an Excel file that would extrapolate those as that is the report we need. SO, FMX reports wont' do it but FMX created a work around for me that works just fine. The other least liked thing is that I cannot have different times in one booking. If it's a multi day or many time slots event I have to create multiple bookings and if there are special notes about one particular room in that multi room event, I cannot add those notes to just that one room.

Reason for choosing FMX

Neither of those could do all that we needed

Reasons for switching to FMX

We SURE didn't want to! But the version of EMS that we've been using for almost 20 years updated to be in the cloud. The cost for that was exorbitant. Ridiculous even. Also, that updated version was nothing like what we were used to using and loved. In fact we used EMS (Dean Evans and Associates) for about 6 years with no updates, no maintenance and no support needs. Because they chose not to update the version we had. But it worked for us just fine. BUT, as we update our servers, the older software like that becomes inoperable. It actually hasn't yet but our Tech guy tells us there will be a day when updates will cause EMS to just crash. So we were forced to do this.

Anonymous

201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2018

FMX for request forms

It works well because we are able to utilize it on one platform in one convenient location.

PROS

It gives you a lot of options for the type of forms you can create. We use it for IT help issues, general maintenance requests, and marketing, media and communications requests.

CONS

It is pretty much preset on what you can and can't add in. It has some presets that don't work with every form, so you have to select information that is not necessary in order to complete the form.

Vendor Response

Hi! Thanks for taking the time to write a review! It¿s great to hear that you¿re a fan of FMX. Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience. Once again, thank you for your support! Please feel free to contact our customer support team if you have any further questions!

Replied December 2018

Damon

Restaurants, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Game Changer

FMX has changed how we do maintenance. As we began our maintenance team for the franchise our maintenance tasks were verbal with no records of work completed or cost or man-hours. Now we are able to track all of the above and more. We are now able to track inventory, use reports to gather analytical metrics to aid in decision making processes, and track man hours identifying workload and balance of assignments.

PROS

The pros of this software is that it is easy to use. It can be customized to use primarily drop down choices that help to ensure that entries are clear and easily understood. Customer support is fast and thorough. The reports convey viable information to use in making business decisions such as workload, lifecycle maintenance, cost per repair, and identification of top 10 problem pieces of equipment. The list of pros is very extensive.

CONS

If I had to identify a con it would be the import feature. On rare occasions it will freeze during an upload and I would cancel and restart the upload, once the new upload completed it would not allow the work order to be closed due to pending upload. You would then have to close the window and start over.

Reason for choosing FMX

We chose FMX over the others based on customer support, cost, and ease of use.

Christian

Religious Institutions, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Love FMX!

FMX has not only made us more efficient but has helped us to be more productive by being priority focused. It helps me manage my people less because I can set up priorities in FMX so they know what is important now.

PROS

I product is only as good as the support that comes with it aaaand FMX has excellent support and customer service. Their reps are great at communicating when changes happen and any time I need help the go above and beyond to help me figure things out. I know anytime I need help with something my rep will help me accomplish it with an awesome, friendly attitude. They act like they care about you as a customer...imagine that!

CONS

In the beginning, some of the features were not as user-friendly, but with their constant updates they have continued to make things better and more user-friendly.

Reason for choosing FMX

Price/Value comparison plus the ability to customize and grow with the software.