Facilities Management eXpress Software

Getting help with technology is much easier with this software!

Pros

When it comes to technology, I need all the help I can get. We use FMX to send help requests to our IT department. It is very easy to use, and they respond much faster than before we used FMX.

Cons

There are a lot of required fields when filling out requests, but I think this is just how we have it set up. It can probably be configured differently.

Fast responses to requests for help, easy tracking of past requests!

Pros

Before we used FMX, we relied on email and phones to request help. Sometimes it would be forgotten. This software allows me to track my requests, and now we get help almost instantly.

Cons

I cannot think of anything I dislike about this software! It has only caused help to arrive faster, and is extremely easy to use.

Faster response times, easy tracking of previous and current requests.

Pros

When I have an issue, it is a simple task to submit a request. I can then get updates on the progress, message the department, and view previous requests. Has definitely sped up response times.

Cons

I have yet to find anything I dislike about the software. It is a vast improvement over our last request software.

Ease of use, great support, and customizability.

Pros

The complete customizability is awesome. It is extremely convenient, easy, and a pleasure to use. Keeps track of all the work requests that we need and have.

Cons

Honestly, there is really nothing to not love. I was excited to see that we would be using this as I have heard many good things

Quicker response times for technology requests, great tool to reference support procedures

Pros

The customer support is outstanding! Almost every time we ask if something can be done, the answer is "yes"!

Cons

Not really anything I dislike about the software, every issue we may have had was either user error or fixed that day.

More time to do other things in my job.

Pros

convenient to use. Either at work or on phone in the app. Also, customer support is very reachable and helpful

Cons

Invoicing - Making changes after invoicing can be cumbersome if changes need to be made or altered after events are already invoiced.

this seems like a redundant question

Pros

it is precise and easy to use keeps track of all work request and allows us to get work done in a orderly manner , wish we would of had this option a lot earlier would of saved us a lot of headaches

Cons

there is nothing to dislike except when you need to look up old orders to see if duplicate should be a easier way

Tracking, reporting

Pros

Visually appealing, molds to your needs and easy for customer/staff to use too. This product has been so easy to switch too from SchoolDude, We love it our staff loves it, invaluable!

Cons

I have nothing negative to say about this software it has been a amazing improvement to our technical, maintenance and room reservation/ticketing request process in the schools.

Worker efficiency
Cost efficiency
Accountability
Structure

Pros

We choose this product because despite the times we live in we still have some employees that claim to be computer illiterate but with FMX there really isn't any excuse. You either can read or you can't. Every thing is pretty much straight forward. I would say that the cost efficiency would be the second highest pro to this service. We receive a lot for our money and they have been quite generous.

Cons

Really need a mobile app. Also would love to be able to control when to send emails; having an email go out every time there is a change in the request can become very annoying to the requester/follower which then creates this culture of disregard toward fmx emails.

Pros

I like the fact that there are ways that we can customize the system to our property that make it more accurate for users.

Cons

The training of all the bells and whistles can be a challenge especially for new users, finding a place to start a new user to get them familiar can sometimes be tough given all that the program can do.

One centralized platform that can be used for the facility and transportation operation of the district.

Pros

The fact that it is a one-stop platform for all of the stakeholders in our organization to use. It replaced about 4 other pieces of software and pulled our whole facility management tools together in one program.

Cons

There isn't a lot that I don't like. Maybe that at one point there were a few changes made that weren't communicated as well as they should have been but the good customer support team helped me to figure those changes out quickly.

Pros

The product is modular allowing the choice of implementing one or several modules. For our district, we started with maintenance and technology, but expanded to transportation, bus maintenance, and scheduling.

Cons

Sometimes, it is hard to get all of the users on the same page. The software almost allows too much customization, in the fact it can allow you to tweak items that may impact other aspects of the product.

Ease of use and simple interface with a great deal of capability makes FMX a great choice at all levels.

Pros

FMX is very intuitive requiring little training and has a lot of great functionality. We really like the ease of calendar administration (dragging and dropping) versus having to reprogramming schedules. The calendar also offers a lot of flexibility with color combinations which work great for us to identify request types and status at a quick glance. The ability for basic users to just send in an email and directly transferring that into a work request really has opened up the system to sporadic users and is a real game changer for us. No need to remember passwords and worry about request types and location names for people who use it once a month! This has really improved the system adoption at all levels, not just with our facilities team. The Customer Success Team at FMX has been outstanding and have gone out of their way to make sure we understand how the system functions and work through our individual requirements. Definitely one of the best I have worked with through MANY software rollouts. Luckily FMX has been so stable that we have not had to test emergency support. Overall it has been a great experience switching to FMX.

Cons

There is some cumbersome functionality with users, confirmations and notifications in our work flow but the FMX team has been great at addressing and looking for solutions. Since we are not using all the features available many of the stock reports are not too useful for us but FMX has helped customize some things and I am sure we will work through more reporting as time goes also.

We are still working on getting individual departments working with the system.

Pros

I like the ability to add links to pictures or other files to individual equipment. I like the way the calendar is setup to look at individual work-orders (planned or reactive.) Ability to add/change employees easily.

Cons

Do not like the inventory section, troublesome and no specific relationship to generate a tracking and inventory control. Nothing for double checking or controlling inventory, specific location is tied in differently than one would expect.
Don't like the "building" separation. We have same building but different departments.
Generating reports is not the easiest when it comes to changing formats for presentations.

It is a great tool for myself and my technicians. I love that they can access it from their smart phones or iPads. It is another tool in their tool box which helps them do their work faster which helps when budgets are limited and I cannot hire more techs. If they can do their job faster, it is like getting additional manpower without extra cost. If they can get access to important information without going to look for it, it saves a lot of time. It also gives me good data to be able to plan appropriately both with scheduling manpower and with budgets.

Pros

The ability to attach documents, PDFs, pictures, etc. This is great to be able to attach manuals, trouble shooting documents, etc. to equipment which is then accessible to the technicians in the field without going and searching for the information. Also the flexibility to customize the software to suit our needs for equipment, work orders and inventory. This is important to be able to customize the software to how we work in our district. Also the speed at which your team works when I submit a request. I have give them Excel spreadsheets with equipment information and they load it usually within a couple hours or even less. Great response time.

Cons

Not able to reserve inventory against a work order while you are planning and scheduling it. This is huge as when I am planning work to be done and I want to reserve an inventory part so that it is available when the tech goes to do the job. One such work order type is a PM where filters or belts are required, it would be nice to reserve them or be alerted that there are none in stock.

I wish I could change the name "Equipment" to "Asset". A company can include roofs, doors, windows, floors, etc in the equipment tab as we are asset manager, not just equipment managers.

I wish I could put in a type of equipment or asset and have a secondary window open up in the equipment page which would allow for specific data to be entered as it pertains to the equipment type. For example, if I would select a "motor" type, it would be nice to see a window within the page that would ask me for HP, RPM, Volts, etc. If I would enter an equipment type of a "Fan" , the page would ask for RPM, CFM, Belt or Direct drive, Etc.

Pros

It is easy to use and keep everything well organized for buildings or a campus depending what you are handling

Cons

There are not very many cons for this system. One could be it being dificult to find certain items in the system.

Mobility, ease of data input and editing

Pros

If a Mobil solution is what you need FMX is the Bomb. I don't need to sit at my desk to manage this system, and the Mobil functionality is as robust as the Desktop, I had a team of 7 techs up and running within 2 weeks of onboarding.

Cons

It never goes away, it is always with you and can be like an addiction to a video game. Once a thought or idea comes to mind, You have to go with it and implement it in the system

Started a CMMS program where before they had noting to track work orders other than email.

Pros

Ease of use (drop down boxes ). The different view options like the calendar view or the list view options that you can choose between.

Cons

Customer support varies greatly depending on who answers the phone at FMX. I have had some positive and some negative experiances.

Pros

Leaders are able to make requests, change requests and check out the calendar on their own. Customer service responds quickly and is very helpful. The continual improvement based on customer feedback.

Cons

The inability to change event details for one occurrence of a custom schedule request. The search function for contacts and users or schedule requests does not always give the event or person's name but I can find it when I scroll through.

Pros

The program is very easy to navigate, most people didn't even have to use any kind of training or video. Everything is pretty self explanatory.

Cons

Would like to be able to print the whole report without anything getting cut off, including the requests completed, etc.