Overall rating
4.5 / 5 stars
Facilities Management eXpress Software
264 reviews [ 4.5 / 5 ]
Facilities Management eXpress (FMX) is used by a variety of industries including manufacturing, property management and education. With FMX, facilities managers can view their activities and associated costs, and building occupants can submit maintenance, event, transportation and technology requests.
FMX features a calendar display where facilities managers and staff can view work orders, scheduled events and preventive maintenance tasks. Facilities staff are notified when a work order is submitted, and building occupants can be notified when their requests have been updated or resolved.
Facilities managers can track inventory and view equipment, building and location histories. They can also track equipment and staff performance through interactive reports and dashboards.
FMX offers unlimited customer support and training. FMX is accessible from any web browser, including on mobile. Customer data is hosted securely in the cloud, and FMX allows for unlimited users at no extra cost.
Interactive Reports & Dashboards
Calendar View
Mobile Accessible
Communicate with Requesters
Manage users
Equipment QR Codes
Supported Operating System(s):
264 Reviews of Facilities Management eXpress
Showing 1 - 20 of 264 reviews
December 2018
Cort from Health Systems Cooperative Laundries
Company Size: 201-500 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
4 of 5
Customer support
3 of 5
Functionality
4 of 5
December 2018
Almost there
Overall I am pleased with FMX. If the ios issue got resolved I would be very happy with the software.
Pros
On computers it is a great product. The calendar is strong and scheduling is easy
Cons
Needs a dedicated ios app. The web based GUI is difficult to use on mobile devices which is what all of our engineers use
December 2018
Jeff from Savannah R-III School District
Company Size: 201-500 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
December 2018
Savannah School District converts to FMX
Pros
I like that all the tools we are looking for are in one place. Technology and Maintenance work requests as well as asset management and inventory management.
Cons
We are very new to the system, so far I really haven't found anything I don't like.
Response from Facilities Management eXpress of Facilities Management Express, LLC
Replied December 2018
Hi Jeff! Thank you for taking the time to write such a great review for FMX. We are so glad to hear that FMX is working well for everyone at Savannah R-III School District! Please do not hesitate to reach out with any questions and or concerns. Our Customer Success Team is always happy to help! Thanks again for writing this awesome review, and for being such a loyal customer! We look forward to continuing to work and grow with you!
December 2018
David from Community Action Agency of South Alabama
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
4 of 5
December 2018
FMX at a nonprofit
Getting automated with work orders and moving toward more planned maintenance has been great and well received by staff. Also using to schedule rooms and vehicles as well as inventory - even food inventory for our cafeterias.
Pros
FMX starts with great customer service from sales thru set up and execution. They have been very flexible in coming up with solutions for our unique operations.
Cons
Only minor inflexibility with some fields.
Response from Facilities Management eXpress of Facilities Management Express, LLC
Replied December 2018
Hi David! Thank you for taking the time to write such a great review for FMX. We are so glad to hear that FMX is working well for everyone at Community Action Agency of South Alabama! Please do not hesitate to reach out with any questions or concerns. Our Sales and Customer Success Team are always ready and willing to help! Thanks again for writing this awesome review, and for being such a loyal customer! We look forward to continuing to work and grow with you!
December 2018
Stephen from Rutgers FIC
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
December 2018
So easy to use and keep track of Maintenance issues and costs
Everyone I have spoken with so far has been exceptional, very knowledgeable and helpful.
Pros
Ease of use, even the most computer illiterate can use this program. Tracked everything from downtime, to labor, to cost, and inventory. Remarkable program!
Cons
Took a little while to upload equipment etc., but once that was done...
Response from Facilities Management eXpress of Facilities Management Express, LLC
Replied December 2018
Hi Stephen! Thanks for taking the time to write a review! It¿s great to hear that you¿re a fan of FMX and that it is working well for everyone on your team. Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience. Once again, thank you for your support! Please feel free to contact our customer support team if you have any further questions!
December 2018
Brianne from Hampton Inn Dekalb
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
3 of 5
Functionality
4 of 5
December 2018
FMX for Hotels
Pros
It can be used by multiple departments without clogging everyone up.
Cons
The function of how you must communicate with others in your department.
Response from Facilities Management eXpress of Facilities Management Express, LLC
Replied December 2018
Hi Brianne! Thank you for taking the time to write such a great review for FMX. We are so glad to hear that FMX is working well for everyone at Hampton Inn Dekalb! Please do not hesitate to reach out with any questions or concerns. Our Customer Success Team is always happy to help! Thanks again for writing this review! We look forward to continuing to work and grow with you!
December 2018
Mike from Forest Hills School District
Company Size: 501-1,000 employees
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
4 of 5
December 2018
FMX calendar
FMX has been a great calendar program and we are looking to utilize the maintenance program in the future due to the quick response we get with issues.
Pros
FMX customer service is excellent and the calendar program has fit our needs.
Cons
FMX takes a good solid year to integrate with existing processes as any software would. The good news is the customer service is excellent.
Response from Facilities Management eXpress of Facilities Management Express, LLC
Replied December 2018
Hi Mike! Thank you for taking the time to write such a great review for FMX. We are so glad to hear that FMX is working well for everyone at Forest Hills School District! It's great to know that you have had a good experience with our Customer Success Team. Please do not hesitate to reach out with any questions and/or feature requests at any time. We are always happy and ready to assist! Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you!
December 2018
Alan from Rowland Hall St. Marks
Company Size: 201-500 employees
Review Source: Capterra
Ease-of-use
3 of 5
Value for money
4 of 5
Customer support
5 of 5
Functionality
4 of 5
December 2018
FMX 98% there
Pros
The software is pretty good, and is very flexible.
Cons
At first we were lacking features, but FMX was open to helping us implement what we needed most.
Response from Facilities Management eXpress of Facilities Management Express, LLC
Replied December 2018
Hi Alan! Thanks for taking the time to write a review! It¿s great to hear that you¿re a fan of FMX. Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience. Once again, thank you for your support! Please feel free to contact our customer support team if you have any further questions! We look forward to growing and working with you!
December 2018
Tim from Eagle Ranch
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
December 2018
FMX takes us to the next level
communication between all parties involved in the schelued reapris and tracking assets.
Pros
Easy to use and implement across our campus
Cons
maybe come up with an app. that would mirror the on line capability
Response from Facilities Management eXpress of Facilities Management Express, LLC
Replied December 2018
Hi Tim! Thank you for taking the time to write such a great review for FMX. We are so glad to hear that FMX is working well for everyone at Eagle Ranch! It's great that FMX has been able to help out your organization in so many ways. Please do not hesitate to reach out with any questions or concerns. Our Customer Success Team is always ready and willing to help! Thanks again for writing this awesome review, and for being such a loyal customer! We look forward to continuing to work and grow with you!
December 2018
Kerry from Christ the Redeemer Catholic Church
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
4 of 5
Customer support
5 of 5
Functionality
5 of 5
December 2018
FMX review
It has been a great tool thus far in migrating to an online work order management process.
Pros
FMX is very flexible, allowing for many different use scenarios. They are continually updating the software with enhancements making it a good long term solution.
Cons
It has so much flexibility that it is sometimes challenging to know all that it can do. That being said, their account managers and support staff are always quick to help guide us in the right direction.
Response from Facilities Management eXpress of Facilities Management Express, LLC
Replied December 2018
Hi Kerry! Thanks for taking the time to write a review! It¿s great to hear that you¿re a fan of FMX and that it has been flexible for your organization. Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience. Once again, thank you for your support! Please feel free to contact our customer support team if you have any further questions!
December 2018
Sandie from Toll Brothers
Company Size: 10,000+ employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
December 2018
My job is easier
Pros
Much easier to track open items and who they are assigned to
Cons
Would like a few more option fields (holidays, bldg. closed, etc.)
Response from Facilities Management eXpress of Facilities Management Express, LLC
Replied December 2018
Hi Sandie! Thank you for taking the time to write such a great review for FMX. We are so glad to hear that FMX is working well for everyone at Toll Brothers! Please do not hesitate to reach out with any questions or concerns. Our Support Team is always ready and willing to help! Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you!
December 2018
Bryan from EIWM
Company Size: 51-200 employees
Review Source
Ease-of-use
5 of 5
Value for money
4 of 5
Customer support
5 of 5
Functionality
5 of 5
December 2018
Great Software
Pros
Easy to use and import data. Overall, mostly customizable to needs, with a few exceptions that FMX seems willing to help customize.
Cons
So far so good. Its not perfect but It should do the trick. It is pretty in-depth with email options, I will take you a bit to get that figure out, But its a nice option to have for those that like an email for everything.
Response from Jess of Facilities Management Express, LLC
Replied December 2018
Hi Bryan! Thank you for taking the time to write such a great review for FMX. It can be pretty hard to switch over from one system to another, but we are so glad to hear that FMX is working well for everyone at EIWM ! Please do not hesitate to reach out with any questions and/or feature requests at any time. We are always happy and ready to assist! Thanks again for writing this awesome review, and for being such a loyal customer! We look forward to continuing to work and grow with you!
December 2018
Jeff from Eurokera
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
4 of 5
Customer support
4 of 5
Functionality
3 of 5
December 2018
New user
We are just now starting with it and having issues getting up and running.
Pros
Lot of versatility. As compared to other products they offer more modules.
Cons
Purchasing module is almost unusable. No way to invoice.
Response from Facilities Management eXpress of Facilities Management Express, LLC
Replied December 2018
Hi Jeff! Thanks for taking the time to write a review! It¿s great to hear that you¿re a fan of FMX. Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience. Please do not hesitate to reach out with any questions or concerns as you are continuing to get set up. Our Customer Success Team is ready and happy to help! Thanks again for writing this review! We look forward to continuing to work and grow with you!
December 2018
Mike from Christ the King Church
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
December 2018
Great Service and Great Product!
Our establishment is a church and school and there are some aspects of the maintenance that need to be detailed and others as simple as possible and FMX helps provided the service needed here. The sales team are knowledgeable about their product and have been able to thoroughly answer all my questions. The staff are friendly and able to teach and train well new users in the system. I have had a great experience establishing a new maintenance system with them.
Pros
The ease of use with the system. Given that I have had experience with other systems this system can be as detailed with vast selection of information like larger corporations use to operate, or keeping it simple with not all the details for a "mom and pops" business. It is pretty simple and straight forward for the end users who put in work orders.
Cons
When wanting to view "maintenance requests" filter some of the filters are not straight forward. But after learning the "lingo" of the system you figure it out. FMX is great at reviewing and training when help is needed.
Response from Facilities Management eXpress of Facilities Management Express, LLC
Replied December 2018
Hi Mike! Thank you for taking the time to write such a great review for FMX. It is great to have a system that can be suited to your needs no matter the size of the organization and we are so glad to hear that FMX is working smoothly for everyone at Christ the King Church! Please do not hesitate to reach out with any questions or concerns at any time. Our Customer Success Team is always happy to help! Thanks again for writing this wonderful review, and for being such a loyal customer!
December 2018
Kimberly from Peerless Plastics, Inc.
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
3 of 5
Customer support
5 of 5
Functionality
5 of 5
December 2018
Easy Peasy!
Very good, thanks!
Pros
Ease of set up has been awesome and it's great to have multiple functions in one system!
Cons
The cost associated to it is more than other systems we have considered but is worth it thus far!
Response from Facilities Management eXpress of Facilities Management Express, LLC
Replied December 2018
Hi Kimberly! Thanks for taking the time to write a review! We're so glad that FMX has been helpful for you and your staff at Peerless Plastics, Inc. Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience. Once again, thank you for your support! Please feel free to contact our customer support team if you have any further questions! Thanks again for writing this awesome review, and for being such a loyal customer! We look forward to continuing to work and grow with you!
December 2018
Michael from Gloucester Terminals LLC
Company Size: 1,001-5,000 employees
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
4 of 5
Customer support
4 of 5
Functionality
4 of 5
December 2018
Great value for the money.
Pros
Fairly easy for all involved in using the system to learn.
Cons
I would prefer a native iOS based application.
Response from Facilities Management eXpress of Facilities Management Express, LLC
Replied December 2018
Hi Michael! Thank you for taking the time to write such a great review for FMX. We are so glad to hear that FMX is working well for everyone at Gloucester Terminals LLC and that it is easy to use! Please do not hesitate to reach out with any questions and/or feature requests at any time. Our Customer Success Team is always happy to help! Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you!
December 2018
Joshua from Concordia Lutheran HS
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
December 2018
Great software... Greater People
Pros
The software is purpose built and does what it needs to do! We looked at several other options when it came to facilities management, but we settled on FMX because it was the right tool for the job, and the people behind it were outstanding.
Cons
The fact that it made us document our processes. Creates work on the front end to create a great system on the other side... I'm not sure how this is a con...
Response from Facilities Management eXpress of Facilities Management Express, LLC
Replied December 2018
Hi Joshua! Thank you for taking the time to write such a great review for FMX. We are so glad to hear that you love working with us, as we feel the same working with you. It is also great to know that FMX is working well for everyone at Concordia Lutheran! Please do not hesitate to reach out with any questions and/or feature requests at any time. We are always happy and ready to assist! Thanks again for writing this awesome review, and for being such a loyal customer! We look forward to continuing to work and grow with you!
December 2018
Brian from International School of Kuala Lumpur
Company Size: 201-500 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
4 of 5
Functionality
5 of 5
December 2018
Excellent Notifications
Great system with good customer service and training.
Pros
The ability to set up automatic notifications for almost all action triggers makes this product a true workflow master. We have a facilities team of ~20 staff. They access automatic email notifications on their phone, use the links in the email to go straight to their tickets, update, resolve and close the tickets, all on their own phones. Our customer satisfaction for maintenance issues is excellent.
The hosting service for this product has been very reliable. The user interface is intuitive. Standard import templates are included and easy to use, allowing us to organize on spreadsheets all our data and easily import to GoFMX. GoFMX has made our jobs easier.
Custom fields and forms allows us to create custom request types for any use.
The extra modules besides maintenance requests offer some great workflows as well. We will be looking into using the scheduling module soon.
Cons
You cannot customize the interface. The menu buttons say what they say, you cannot change them.
Response from Facilities Management eXpress of Facilities Management Express, LLC
Replied December 2018
Hi Brian! Thanks for taking the time to write a review! It's great to hear that you're a fan of FMX, especially the email notifications feature. Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience. Please do not hesitate to reach out if you have any questions about the Schedule module. We are always happy and ready to assist! Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you!
December 2018
jenn from Gloucester Terminals LLC
Company Size: 201-500 employees
Review Source: Capterra
Ease-of-use
4 of 5
Customer support
4 of 5
Functionality
4 of 5
December 2018
FMX Review
FMX has helped our maintenance team stay organized. It has made it much easier to assign work to our employees rather than printing out paper.
Pros
Keeps the Maintenance team organized with work orders.
Cons
It can get confusing when dealing with different types of access
Response from Facilities Management eXpress of Facilities Management Express, LLC
Replied December 2018
Hi Jenn! Thanks for taking the time to write a review! It's great to hear that you're a fan of FMX, and that it's been helpful for you all at Gloucester. Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience. Thanks again for writing this review, and for being such a loyal customer! Please do not hesitate to reach out with any questions and/or feature requests at any time. We are always happy to help!
December 2018
Robert from Brandenburg Staedler & Moore
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
4 of 5
Customer support
5 of 5
Functionality
4 of 5
December 2018
MCA Review
Previously, we did not have real time visibility to work loads at the individual sites. Being cloud based, it allows multiple sites to use it from different locations at the same time, providing visibility of work load to both the main office and the individual sites. Ease of implementation was also important and it went relatively smoothly.
Pros
Willingness of customer support to work on custom report
Cons
Unable to include a custom field on Maintenance Request page
Response from Facilities Management eXpress of Facilities Management Express, LLC
Replied December 2018
Hi Robert! Thanks for taking the time to write a review! It's great to hear that FMX is useful for you at Brandenburg Steadler & Moore. The custom reports can be super helpful! Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience. Please do not hesitate to reach out with any questions or concerns. We are always happy to help! Thanks again for writing this awesome review, and for being such a loyal customer!
December 2018
Patrick from Rowland Hall
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
4 of 5
December 2018
FMX is a great solution for us
Very pleased with the system and it's a great value for the money.
Pros
All in one system, Tech Support requests, Building Maintenance Requests, Calendaring all in one place makes it easy for the end user to navigate and our team members to keep track of everything.
Cons
I wish we had more control of some of the fields and could label them with our internal lingo.
Response from Facilities Management eXpress of Facilities Management Express, LLC
Replied December 2018
Hi Patrick! Thanks for taking the time to write a review! It's great to hear that you're a fan of FMX and that it's working well for Rowland Hall. Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience. Please do not hesitate to reach out with any questions and/or feature requests at any time. We are always happy and ready to assist! Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you!