FMX is a great solution for us

Very pleased with the system and it's a great value for the money.

Pros

All in one system, Tech Support requests, Building Maintenance Requests, Calendaring all in one place makes it easy for the end user to navigate and our team members to keep track of everything.

Cons

I wish we had more control of some of the fields and could label them with our internal lingo.

Perfect for K-12 Public Schools

Pros

K-12 Public School Departmental Supervisors typically have multiple, disparate systems for Technology, Maintenance, Grounds, Transportation, Facilities Reservations, and inventory. FMX brings all of this together in one easy-to-use portal.

Cons

There doesn't really appear to be any cons, especially considering the experience I've had setting up and configuring other helpdesk portals.

FMX In K-12 Education

Overall, I'm very happy with FMX. I chose this product, I designed the use cases, and while it is not as fully-featured as I'd like as my role in IT, it does the job admirably.

Pros

What makes this product appealing is its simplicity, and ability to bring together all the disparate ticketing queues into a single product, while still maintaining separation of those queues. Being a school, we are a large multi-campus environment. For facilities maintenance, which is the key target audience, the system is purpose built as a ticketing system. It's not an high-end system, in that you won't be loading in electrical schematics of your buildings and tagging geolocations of power points, but as an operational software package it's ideal. With the framework of your campus already in the system, adding in an IT Department ticketing queue, and subsequent custom queues makes good sense.

Cons

This is a ticketing system with inventory and asset management. It is NOT a hyper specific IT helpdesk, nor a hyper-focused Facilities Management tool, as I mentioned in the Pros section. It does what it does VERY well. If you are looking for something beyond an tool for running operationally, this may struggle.

Greatest People Ever to work with!

The FMX staff are probably the most helpful people I've ever worked with. They answer often within the hour of an emailed request and many times the reply comes even faster than that. They try to cater to our every need within their ability and then, like I mentioned above, when the program cannot do what we need, they find another way. Best customer service every.

Pros

It is customize-able. Almost everything I asked FMX folks to do was doable. Other scheduling software we looked at either said they'd charge more for every change or special accommodation or that they just didn't offer it.

Cons

The reports. They list multiple room bookings to say, "this room plus 6 others". This was rectified by FMX creating an Excel file that would extrapolate those as that is the report we need. SO, FMX reports wont' do it but FMX created a work around for me that works just fine. The other least liked thing is that I cannot have different times in one booking. If it's a multi day or many time slots event I have to create multiple bookings and if there are special notes about one particular room in that multi room event, I cannot add those notes to just that one room.

I'm usually the person initiating all facilities requests from our organization.

It makes it very easy for staff at different locations to alert me to facilities issues, and to follow along to know where we stand on resolving the issue.

Pros

It's very easy to use, I don't have to do much education with staff to teach them how to use it. I really like that you're able to add someone as a follower to a request, too.

Cons

I wish I could search requests by the person who put them in, or see the name of the person who put the request in next to the request itself. We also don't really use the cost or hours options, so It would be useful to hide those and better customize the lists of requests.