Easily Submit Work Orders
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)About FMX
FMX offers configurable maintenance and facilities management software that helps organizations streamline processes, increase asset productivity, and turn actionable insights into meaningful results. The software decreases work order resolution time, organizes preventive maintenance tasks, and allows you to manage your equipment and assets all in one easy-to-use system.
FMX offers ongoing customer support and training, and is happy to report a 98% customer satisfaction rating and a 30 minute average response time. In addition, the solution is accessible from any web browser including mobile devices, and allows for unlimited requesting users at no additional cost. When you choose FMX as your solution, they will make it their priority to help yo...
358 Reviews of FMX
Average User Ratings
Overall
4.7 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
December 2018
Patrick from Rowland Hall
Verified Reviewer
Company Size: 11-50 employees
Industry: Accounting
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2018
FMX is a great solution for us
Very pleased with the system and it's a great value for the money.
Pros
All in one system, Tech Support requests, Building Maintenance Requests, Calendaring all in one place makes it easy for the end user to navigate and our team members to keep track of everything.
Cons
I wish we had more control of some of the fields and could label them with our internal lingo.
Response from Facilities Management eXpress
Replied December 2018
Hi Patrick! Thanks for taking the time to write a review! It's great to hear that you're a fan of FMX and that it's working well for Rowland Hall. Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience. Please do not hesitate to reach out with any questions and/or feature requests at any time. We are always happy and ready to assist! Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you!
May 2021
Brian from Three Rivers Community Schools
Company Size: 201-500 employees
Industry: Education Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2021
Great Maintenance, Inventory, Event Scheduling and Reporting Tool for K-12 Districts
Established documented Preventative Maintenance Program Increased ordering efficiency with Inventory Control functions Increased work flow efficiency and documentation Customer Service is GREAT!!! Would like to have regular "Development Meetings", maybe every 6 months, with a FMX System Planner to explore potential ways to enhance utilization of current system.
Pros
The FMX system met the identified needs (Work Order Management, Preventative Maintenance, Inventory Control, Cost Monitoring and Event Scheduling) of the district in a cost effect manner and was positively received by the district's staff and community.
Cons
The "Third Party" Reporting function. Wish the FMX Team could support greater individualization in Report Formatting.
Reasons for Choosing FMX
Customer Orientation Customer Support Cost Effective Wasn't trying to be everything for everybody
Reasons for Switching to FMX
Functionality and Customization; Cost; Customer Support The FMX System stays true to what it was designed to do and does it very well. Implementation Team and Customer Service are GREAT!!! Ongoing follow-up from FMX Quality Team to support our utilization of products is excellent...especially as it is focused on helping us fully utilize our current system...not trying to sell us more things that I really don't need.
March 2018
Susan from VLPP
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
March 2018
I'm usually the person initiating all facilities requests from our organization.
It makes it very easy for staff at different locations to alert me to facilities issues, and to follow along to know where we stand on resolving the issue.
Pros
It's very easy to use, I don't have to do much education with staff to teach them how to use it. I really like that you're able to add someone as a follower to a request, too.
Cons
I wish I could search requests by the person who put them in, or see the name of the person who put the request in next to the request itself. We also don't really use the cost or hours options, so It would be useful to hide those and better customize the lists of requests.
Response from Facilities Management eXpress
Replied March 2018
Hi Susan! Thank you for taking the time to write a review for FMX! We are thrilled that you find FMX extremely user friendly! In your review you mentioned wanting to search requests by the person who created them, as well as be able to hide cost and worker hours. We would be happy to show you how to do this! We will be emailing you shortly to discuss this further!
March 2021
Jennifer from APCC
Company Size: 11-50 employees
Industry: Commercial Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2021
Very easy to use, excellent customer service
We mainly use FMX as a facilities maintenance request and project request software. Overall, we love the ease of use and the customer service.
Pros
Very easy to setup, easy to use without much training, and excellent customer support. No user account limitation. Set yearly cost.
Cons
Since this is a software for facilities, having floor plan option is quite necessary.
Reasons for Switching to FMX
MicroMain. Not user friendly. User limitation, charges us per user account. Need to send staff to training to use the software. Setup was complicated.
December 2019
Fred from Lakeview School District
Company Size: 501-1,000 employees
Industry: Primary/Secondary Education
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Perfect for K-12 Public Schools
Pros
K-12 Public School Departmental Supervisors typically have multiple, disparate systems for Technology, Maintenance, Grounds, Transportation, Facilities Reservations, and inventory. FMX brings all of this together in one easy-to-use portal.
Cons
There doesn't really appear to be any cons, especially considering the experience I've had setting up and configuring other helpdesk portals.
Reasons for Choosing FMX
FMX fit our needs perfectly without the need to use other systems to accommodate our various departments. Technology, Transportation, Maintenance, Grounds, Facilities, and Athletics can make great use of this product. Our end users appreciate having only one login portal for all of these systems, and they only have to learn one application to get the assistance they need.
Reasons for Switching to FMX
The "Sign In With Google" option was huge, and also the ability to accomodate the multiple departments within a K12 school district with tailored functionality for each department was critical.
