MaintainX
About MaintainX
Awards and Recognition
MaintainX Pricing
Basic: MaintainX is available for free of cost Essential: $16/user/month (billed annually) Premium: $49/user/month (billed annually) Enterprise: Contact Us
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for MaintainX
1 - 5 of 550 Reviews
Anonymous
Used unspecified
OVERALL RATING:
5
Reviewed February 2024
MaintainX Review: Wish We Had Found This App First.
David
Verified reviewer
Automotive, 201-500 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Better Than Any Other Work Order Software or Mobile App
We are a full scale IT department and we have been able to respond more quickly to our end users needs. It has allowed us to be more focused on customer service and time management. MaintainX has also allowed us the ability to be able to enter work orders on the fly so we do not forget to take care of something. I have not worked with any other software or app that has given us this type of functionality with so much ease and value for the price.
PROSThe ease of functionality in creating work orders for myself, staff and end users. The ability to easily create repeating work orders for backup and preventative maintenance items. The reporting dashboard is really nice and allows me to see a well rounded view of where we stand. I think I most enjoy how fast the app notifies me of a new request and status updates.
CONSI would like to see the ability to have work orders created based on known email addresses as well.
Reason for choosing MaintainX
MaintainX was what satisfied our needs without flashy extra options that we would never use. We just needed a simple, powerful work order system and I feel that MaintainX provides all of that for us.
Reasons for switching to MaintainX
We made the switch because the software was difficult to setup, the mobile app was not efficient, end user confusion and there was not enough value in the price being charged.
Daniel
Medical Devices, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
MaintainX - Digitizing Equipment Maintenace
MaintainX has been a great tool. We have completely switched all our paper maintenance records to electronic records, saving paper and resources. Additionally, we have better oversight on the assets in use and are able to keep up with routine maintenance and capture the work performed in real-time which was always a struggle when using a paper-based system.
PROSEasy to use, and setup. Both desktop and mobile work extremely well and are easy to pick up. The MaintainX integration team and customer support are helpful and responsive which makes the switch to MaintainX a no brainer.
CONSA lot of maintenance tracking is driven by industry specific regulations which usually incorporates software validation as part of the qualification process for using an electronic system. Therefore, some more features geared towards role/user administration and customization, audit trail, metadata tracking, etc.
Reason for choosing MaintainX
The UI was much better especially on mobile. Our production staff uses tablets to complete electronic batch records so the decision to use MaintainX was easy after seeing the trial of both products.
Tina
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2020
RCHL
Tracking
PROSAccountability and reporting .
CONSEveryone not being able to view all tickets
Vendor Response
Hi Tina, We are really sorry to hear that you haven't had a fantastic experience with our product to date. As far as everyone not being able to view all tickets, that is a setting that your Manager has put in place on the permissions side to restrict the visibility of sensitive information to certain folks on your team. We followed up with him and concluded that the restrictions were intentional and working as desired. If you are having issues viewing Work Orders that you believe you should have access to, please feel free to reach out to your MaintainX Administrator or our support team and we would be happy to assist you. We really appreciate customer feedback and want to make sure our customers have a 5 star experience every time. Please feel free to reach out to a member of our team if there is anything we can do to help clarify any other issues. Thanks, Team MaintainX
Replied March 2020
Daniel
Warehousing, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Daniel
the simplicity of the app makes it easy to navigate through the day-to-day operations
CONSnot much to dislike, however it is a little slow on ios apps