MaintainX

RATING:

4.8

(609)

About MaintainX

MaintainX is a web-based CMMS tool that can be used on mobile devices. It aims to improve workflow completion and strengthen team communication. It can be used by operational teams in small to large businesses. This solution allows users to track unlimited assets and create countless work orders. Additionally, this tool includes an internal messaging system that reduces unnecessary emails and speeds up workflows. With MaintainX, users can easily create customized templates, such as procedures and checklists. Users can also upload annotated photos to inspections in order to provide more clarity on the status of an asset/location. Pricing is per user on a monthly or yearly subscription basis. Support is available online or via live chat. Compatible with iOS and Andr...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

MaintainX Pricing

Basic: MaintainX is available for free of cost Essential: $16/user/month (billed annually) Premium: $49/user/month (billed annually) Enterprise: Contact Us

Free trial: 

Available

Free version: 

Available

Make it easier than ever for technicians to perform and record maintenance work. Trigger work orders automatically based on meter readings, IoT integrations and more.
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MaintainX Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for MaintainX

1 - 5 of 607 Reviews

Anonymous

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2024

MaintainX Review: Wish We Had Found This App First.

User Profile

David

Verified reviewer

Automotive, 201-500 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Better Than Any Other Work Order Software or Mobile App

We are a full scale IT department and we have been able to respond more quickly to our end users needs. It has allowed us to be more focused on customer service and time management. MaintainX has also allowed us the ability to be able to enter work orders on the fly so we do not forget to take care of something. I have not worked with any other software or app that has given us this type of functionality with so much ease and value for the price.

PROS

The ease of functionality in creating work orders for myself, staff and end users. The ability to easily create repeating work orders for backup and preventative maintenance items. The reporting dashboard is really nice and allows me to see a well rounded view of where we stand. I think I most enjoy how fast the app notifies me of a new request and status updates.

CONS

I would like to see the ability to have work orders created based on known email addresses as well.

Reason for choosing MaintainX

MaintainX was what satisfied our needs without flashy extra options that we would never use. We just needed a simple, powerful work order system and I feel that MaintainX provides all of that for us.

Reasons for switching to MaintainX

We made the switch because the software was difficult to setup, the mobile app was not efficient, end user confusion and there was not enough value in the price being charged.

Adam

Facilities Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed June 2024

A Great Option for Engaging Operations

excellent, great support from implementation and ongoing support.

PROS

- User friendly, easy to train new staff - Work order detail including photo's - Built in communication tools - Great filtering options when drilling down on specific data

CONS

- Asset hierarchy is not robust, however 'location' hierarchy is.

Reason for choosing MaintainX

Overall higher scores against other providers in key deciding criteria's.

Reasons for switching to MaintainX

- User friendliness, - Advanced work order details and content, - Cost - Customer service is a big one.

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2024

Great Support when transitioning to digtal

"It's been a challenging journey, but most of the problems you are facing are due to the presence of incorrect data. This is where our customer support team comes in. I hold regular meetings with them to ensure that we are all set for success. I do wish that the app had a more user-friendly interface, with visual aids and a search function similar to Google. However, I must say that it is a well-designed and forward-thinking product that will certainly enhance your overall efficiency."

PROS

Great support and they are on the right path to have an front line first app

CONS

The lack of customizations and the lack of levels of access and cost.

Reason for choosing MaintainX

I was not an employee when the product was chosen.

Nestor

Facilities Services, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2024

The Ease of MaintainX

PROS

User and technician ease of use. Customer service and support has been outstanding! Implementation of system has been simple and straightforward.

CONS

Have not experienced any issues or problems as of this time.

Reason for choosing MaintainX

Price point and ease of use and functionality.