The only con is that some Spanish speaking officers complain about the language on their device.

Panic button being set off accidently at all hours. Complaint from users is the panic button is to big.

They charge you a three month fee to cancel. They have a minimum number of devices (5) so even if you only use one you have to pay for all five.

The Customer Service team at TrackTik is amazing as well. They are very responsive and when you do have an issue, it is resolved quickly.

No automatic reminders to staff when their skill is about to expire. No dashboard telling administrators how many staff are compliant.

The software after several became increasingly more buggy and worked on fewer and fewer devices making it extremely difficult to control costs.

I like the ability to have the software customized to fit our needs. I like the ability to have scheduling, payroll, billing and guard tour software all on one platform.

We love to know where our staff is and if they are doing what they are supposed to be doing. And staff loves the aspect of eliminating paper reporting.

Jeremy Greene's customer service has been fantastic. Anytime I have questions or need help, he responds quickly and always helpful.

The most positive feature for us is the total customizing ability to label tags and build tours that conform exactly to our needs. This produces data to show what is not getting done.

At my job location, all team members use this daily, we login at the beginning of shift, and out at the end. I find it easy to navigate and use the applications within the software.

Even sometimes slowdown exist, but this software is still meet user’s needs. I would recommend this software to my friend and colleague.

Very effective software when trying to report and log activities and reports, as well as time stamps.

TrackTik is a full-service, end-to-end, integrated, multi-platform, security operations management suite.

The design, easy of use and overall integration (schedule, reports, payroll, client portal etc.) Notifications and alerts are a fantastic features.

The user interface is very attractive and the Dashboard provides an excellent snapshot of what is going on. Excellent mobile dispatching engine.

The best thing about this software is that it is mostly set it and forget it. Fill out client information, along with emails and time to send reports and all property reports get sent out reliably.

The scheduling part was easy to use. The rest of the product needs lots of work.

The software can easily be downloaded and compatible with any type and model of phones. Its very easy to use and aides both the dispatchers and the receivers and monitor personnel dispatch status.

I have had glitches that have not been solved, and I have had some irritated employee's because of it.

Track-tik is definitely a user friendly program I thoroughly enjoy it an highly recommend it.

Sometimes the navigation of the website can be hard. There is a lot of information that can be accessed on thewebsite.

Good, does what it's supposed to do. Overall it's been helpful at work.

Simplicity and ease of use are the best features. I also appreciate the quick feedback that confirms submission of an entry.

Very easy to setup, easy to use without much training, and excellent customer support. No user account limitation.

With a mixture of capable and not-so-capable employees, having a easy to use interface is a must and this is the software we need.

It is extremely easy for users to submit requests, to update and assign them, and to pull reports to show our progress. Extremely user friendly.

It has a lot of features to fit many needs in an organization. The support is fantastic and they can assist in anything.

Sometimes there is a delay in the drop down fields but that may be just network issues rather than the software.

I product is only as good as the support that comes with it aaaand FMX has excellent support and customer service.

Very user friendly, powerful data usage, great customer service.

Wonderful product to help manage  your schools facilities and calendars.

Best part about FMX is the customer service. They respond instantly and help us do bulk imports.

The commitment of the product specialists and customer support personnel. The integration with the building automation software is wonderful.

The personal interaction I've had leading up to my final purchase of FMX was great and they have very competitive pricing compared to other products on the market.

The interface is intuitive for end-users and provides great features for it's price point.

Inspections do not auto create work orders for failed inspections.

What makes this product appealing is its simplicity, and ability to bring together all the disparate ticketing queues into a single product, while still maintaining separation of those queues.

If you are looking for something beyond an tool for running operationally, this may struggle.

I love the reports and the easy of use. Active Directory integration has made it do dimple for our users to enter tickets.

Since this system has no been implemented quite yet, I do not have a comment about what to imporive  in regards to my role.

FMX appeared to be easy to use and it provided a lot of flexibility with being able to customize fields in any part of the system. Not to mention that all the modules are included in one price.

We recently added the ability to manage our vehicles and equipment which is very nice.

I have very little negatives to say about this product. The only downside was implementation.

The web based program is good and user friendly.

It's nice to be able to tell a client how much inventory they have in stock to the individual piece before they come in for production.

My experience with FMX has been fantastic, the team has been really helpful and patient while we modify this software for our needs.

We are multifaceted similar to a municipality and FMX was able to customize every feature to fit our community perfectly.

They have been great from the very beginning. They continue to provide updates to their programs and they notify us every time one is made with a helpful tutorial.

There is no app, which is very annoying when trying to use out in the field. On your phone you have to open up your web browser and log in on the web.

Good experience generally, but really need the Google calendar integration.

Overall, the implementation and actual use of the software was seamless. We are so glad we found it are able to integrate it into our organization.

We were able to integrate the system almost immediately. On top of that, the support has been top notch.

Easy to use and good price as compared to competition.

FMX as a company has been wonderful to communicate with and have always been readily available to help with any questions.

Their reps are great at communicating when changes happen and any time I need help the go above and beyond to help me figure things out.

I liked the ease of use and the transparency of the software.

US Dollar

TrackTik is a cloud-based security workforce management solution that provides users with data and monitoring tools for field operations and back office tasks. Key features include guard tour, reporting and tracking and client portal.


TrackTik’s live dashboard captures and displays operations in real time. This allows users to manage reports, view checkpoint scans and see incidents as they happen. Additionally, the dashboard provides users with information about the location of individual guards.


For managing and recording guard locations while on the job, TrackTik provides users with a guard tour system that helps in real-time monitoring of guard shifts using GPS tracking. This helps users to generate guard summary which includes information about late, complete and incomplete tour notifications. The tool is compatible with Android and iOS devices. The solution also helps in notifying clients about event status via email, SMS and browser. Support is available via phone and email.



LongDescription

Real Time Analytics

Employee Management

Messaging

Safety Incident Management

Invoice History

Status Tracking

Recurring/Subscription Billing

Real-time Scheduling

Security Management

Time Tracking

Customizable Reports

Vacation/Leave Tracking

Schedule Distribution

Alarm Management

Dispatch Management

Shift Swapping

Watch List

Real-Time Monitoring

Contract/License Management

Financial Management

Electronic Signature

Project Billing

Group Scheduling

Variable Workforce

Attendance Tracking

Timesheet Management

Customizable Invoices

Customer Database

Registration Management

Resource Management

Job Management

Pre-Registration

Labor Forecasting

Scheduling

Multi-Location

Self Service Portal

Badge Management

Hourly Billing

File Storage

Multi-Currency

Mobile Access

Online Invoicing

Skills Tracking

Compliance Management

ID Scanning

Real Time Data

Performance Metrics

Routing

Billing Portal

Vendor Management

Training Management

Maintenance Management

Tax Calculation

Client Portal

Real-Time Notifications

Service History

Time & Attendance

Real-Time Updates

For Schools

Residential Properties

Budgeting/Forecasting

Time Off Management

Activity Dashboard

Inspection Management

Alerts/Notifications

Employee Database

Reporting & Statistics

Multi-Country

Invoice Creation

Visitor Tracking

Automated Scheduling

Event Management

Work Order Management

Visitor Management

Billing & Invoicing

Accounting Integration

Audit Management

Facility Scheduling

Reporting/Analytics

Commercial Properties

Contact Database

Payroll Reporting

Employee Scheduling

Online Time Clock

Payroll Management

Customizable Forms

Incident Management

Multi-State

Investigation Management

Location Tracking

Contingency Billing

Tax Compliance

Direct Deposit

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

TrackTik

In Person

Live Online

Webinars

Documentation

Videos

FMX offers configurable maintenance and facilities management software that helps organizations maximize productivity, cut operating costs, and gain actionable insights about their equipment and facilities. The software decreases work order resolution time, organizes preventive maintenance tasks, and allows you to manage your equipment and assets all in one easy-to-use system.

FMX is proud to serve K-12 schools, higher education institutions, municipalities, and a wide array of other industries.

FMX offers ongoing customer support and training and is happy to report a 98% customer satisfaction rating and a 2-hour average response time. In addition, the solution is accessible from any web browser, including mobile devices, and allows for unlimited requesting users at no additional cost. When you choose FMX as your solution, they will make it their priority to help you achieve operational excellence and improve your bottom line.

Purchase Order Management

Work Order Creation

Barcoding/RFID

Barcode/Ticket Scanning

Document Storage

Access Controls/Permissions

Equipment Management

Task Scheduling

Ad hoc Reporting

Key & Lock Management

Recurring Appointments

Calendar Management

Customizable Fields

Assignment Management

Data Import/Export

Audit Trail

Technician Management

Cost Tracking

Fixed Asset Management

Inventory Tracking

Historical Reporting

Labor Cost Reporting

Preventive Maintenance

Workflow Management

Real Time Updates

Asset Tracking

Work History

Reminders

Real Time Reporting

Asset Lifecycle Management

FMX personalizes each organization’s solution so that you’re able to pay for all the capabilities you need, and none that you don’t. Because of this, there is no set price for FMX’s products. Your personalized quote will be based on the number of users working on, and closing out, maintenance requests (or the number of students enrolled if you are a school) and the features most important to your organization.

We also offer a 14-day free trial, no credit card required.

TrackTik vs FMX

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