Aircall vs Wingman

RATING:

4.29

(334)

Aircall has 334 reviews and a rating of 4.29 / 5 stars vs Wingman which has 285 reviews and a rating of 4.64 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.29 / 5 (334)
4.64 / 5 (285)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
January 27, 2023
January 31, 2023
Pros/Cons
  • Pros

  • I've been using Aircall for 3years now, and I am quite satisfied with its simplicity and flexibility. It is easy to set up and sync with other CRM tools like Zendesk, Hubspot, Planhat, etc.
  • Aircall has a great UX, like that they also have a desktop app and webapp, good integrations as well.
  • Cons

  • It can be a little confusing to understand the log of calls at first but it's not a deal breaker to using the app.
  • It is really too bad that they have such a bad sales process because my team really likes their product.
  • Pros

  • I like the interface the most. Out of so many such apps I have used, Wingman has been one of the very rare cases where all the features are accessible with a few clicks.
  • I like the keyword filtering i.e. pressing on words that were spoken like price, competitors etc will take you straight to that section of the call.
  • Cons

  • Sometimes the transcription of the conversation is not 100% accurate, therefore it can result a little bit confusing when trying to identify a specific part of the dialogue.
  • I have trouble with WiFi connections sometimes and have to make calls via my physical phone and calls cannot be recorded this way.
Pricing Range
Product Demo
Product Screenshot
N/A
Explore product images
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2022

FrontRunners

2022

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

Popular Aircall Comparisons