AireContact is a cloud-based Contact Center solution that provides call center interaction and management tools that support multiple channels of communication for all sizes of organizations in nearly any vertical. Users are able to customize menus, prioritize tasks, and effectively manage call queue overflow.
AireContact manages in-bound and out-bound contact center services to create the same customer experience across all communication channels including email, live chat, text message, and social media feeds on Facebook, Twitter, LinkedIn. AireContact is available with a private managed connection as an alternative to the public internet to ensure QoS and provide added security. SimplyTALK, handles all agent interactions and consolidates all caller information to present it in one place.
AireContact also includes an additional module called simplyWISE, which allows supervisors to manage their team’s interactions, performance, assign tasks, view waiting and current calls, and more. This system does not require any additional hardware installation, and setup, training and premium support are included with implementation.
Abraham from Devereux Foundation
AireContact enables monitoring in real time. As a supervisor, the system gives me a good idea of what is going on with the agents. I can see call volume for the day, work load, how long calls are taking and pending calls. I can coach and monitor calls as they occur. This real-time data enables me to adjust agent schedules on the fly. I love the different channels
of communication it offers and I like that the agents can also view all interactions in a multi queue. From a supervisory standpoint, AireContact offers robust reporting, I can drill down to understand various interactions handled by my agents.
increased our agent