AVOXI Software
FrontRunners
About AVOXI
AVOXI Genius is a cloud-based call center solution that helps small to large enterprises streamline customer service operations and manage business communications. It comes with a centralized dashboard, which enables users to track inbound calls and monitor sales activities using key performance indicators (KPI).
Key features of AVOXI Genius include role-based access, voicemail transcription, call recording, alerts/notifications and member management. It lets businesses utilize the automated attendant module to transfer calls to other extensions without requiring an intermediate operator. Additionally, administrators can configure system settings to manage interactive voice response (IVR) menus and routing options.
AVOXI Genius enables enterprises to track ca...
AVOXI Pricing
Contact AVOXI for a free quote.
Starting price:
$7.99 per month
Free trial:
Available
Free version:
Not Available
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AVOXI User Reviews
OVERALL RATING
Showing 1 - 5 of 47 reviews
Robert
Verified reviewer
Company size: 11-50 employees
Industry: Telecommunications
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
September 2020
AVOXI Genius is the best option for your IPBX and DID needs
Avoxi Genius is definetely the best software for Voice over IP. You can manage everything you need to get your IPBX and your DID numbers work!
Pros
The software has great features that help you manage all your DID needs. You can add new DID´s, get special offers, get analytics and all the information you need to get the most of your IPBX
Cons
Everything is great. I will maybe improve the customer support a little bit
Reasons for choosing AVOXI
Better customer support
Response from AVOXI
We love to hear you've had such a great experience with AVOXI! Thank you for the feedback!
Replied September 2020
Capucine
Company size: 10,000+ employees
Industry: Banking
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
September 2020
Avoxi is the best for this service on the market
Avoxi is making possible real time communication cross countries, with a specifically good quality of calls and very low costs. Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.
Pros
In comparison to other similar services existing on the market Avoxi defintely makes a difference on every level. The price and quality of communication are the real plus. The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.
Cons
For the use of our project this service is perfect, nothing seems negative about AVOXI to us
Reasons for choosing AVOXI
Vonage was a disappointment in terms of quality of service, prices and very bad customer service. Avoxi made a difference in terms of costs and as soon as I talked to Avoxi's customer service I felt respected as a client so that what made me sign up. Now after almost a year with Avoxi I am even more satisfied as the service is great.
Response from AVOXI
Capucine - Thanks so much for the fantastic review. We really appreciate your feedback.
Replied October 2020
Siby
Company size: 1,001-5,000 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
June 2022
Feedback
Customer support is excellent.We don't have to wait in que to talk to a technician.
Pros
I like the functionality of the service . It is stable and never go down . Maintenance schedules are informed informed in advance , so they wont affect our services .
Cons
At present I don't have any bad experience .
Utku
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: Less than 6 months
Review Source
This review was submitted organically. No incentive was offered
May 2020
Fraudulent charging
We paid for 4 months but could not event use the system successfully for one full day. When we asked for refund, they never replied and continued charging. We deleted our account and deleted our credit card details, they continued to charge by using cc records! We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.
Pros
It seemed cheap at first. After months we see that this is the trap.
Cons
Very low voice quality. Not stable operation (None of the calls were received for few days). Almost no support. (If you reach them from Linkedin, you may luckily receive some irritating replies)
Reasons for choosing AVOXI
Unfortunately it seemed cheaper.
Santosh
Company size: 11-50 employees
Industry: Management Consulting
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2022
Hassle free
Very happy with the service so far.
Pros
It was very easy to get the number we wanted and have the calls forwarded
Cons
Nothing at the moment i can think of. Everything works smooth and customer care is super helpful and fast.
