AVOXI Software

AVOXI Software

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FrontRunners 2021

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About AVOXI

AVOXI Genius is a cloud-based call center solution that helps small to large enterprises streamline customer service operations and manage business communications. It comes with a centralized dashboard, which enables users to track inbound calls and monitor sales activities using key performance indicators (KPI). Key features of AVOXI Genius include role-based access, voicemail transcription, call recording, alerts/notifications and member management. It lets businesses utilize the automated attendant module to transfer calls to other extensions without requiring an intermediate operator. Additionally, administrators can configure system settings to manage interactive voice response (IVR) menus and routing options. AVOXI Genius enables enterprises to track ca...

AVOXI Pricing

Contact AVOXI for a free quote.

Starting price: 

$7.99 per month

Free trial: 

Available

Free version: 

Not Available

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AVOXI User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 47 reviews

User Profile

Robert

Verified reviewer

Company size: 11-50 employees

Industry: Telecommunications

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2020

AVOXI Genius is the best option for your IPBX and DID needs

Avoxi Genius is definetely the best software for Voice over IP. You can manage everything you need to get your IPBX and your DID numbers work!

Pros

The software has great features that help you manage all your DID needs. You can add new DID´s, get special offers, get analytics and all the information you need to get the most of your IPBX

Cons

Everything is great. I will maybe improve the customer support a little bit

Reasons for choosing AVOXI

Better customer support

Response from AVOXI

We love to hear you've had such a great experience with AVOXI! Thank you for the feedback!

Replied September 2020

Capucine

Company size: 10,000+ employees

Industry: Banking

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2020

Avoxi is the best for this service on the market

Avoxi is making possible real time communication cross countries, with a specifically good quality of calls and very low costs. Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.

Pros

In comparison to other similar services existing on the market Avoxi defintely makes a difference on every level. The price and quality of communication are the real plus. The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.

Cons

For the use of our project this service is perfect, nothing seems negative about AVOXI to us

Reasons for choosing AVOXI

Vonage was a disappointment in terms of quality of service, prices and very bad customer service. Avoxi made a difference in terms of costs and as soon as I talked to Avoxi's customer service I felt respected as a client so that what made me sign up. Now after almost a year with Avoxi I am even more satisfied as the service is great.

Response from AVOXI

Capucine - Thanks so much for the fantastic review. We really appreciate your feedback.

Replied October 2020

Siby

Company size: 1,001-5,000 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

Feedback

Customer support is excellent.We don't have to wait in que to talk to a technician.

Pros

I like the functionality of the service . It is stable and never go down . Maintenance schedules are informed informed in advance , so they wont affect our services .

Cons

At present I don't have any bad experience .

Utku

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

May 2020

Fraudulent charging

We paid for 4 months but could not event use the system successfully for one full day. When we asked for refund, they never replied and continued charging. We deleted our account and deleted our credit card details, they continued to charge by using cc records! We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.

Pros

It seemed cheap at first. After months we see that this is the trap.

Cons

Very low voice quality. Not stable operation (None of the calls were received for few days). Almost no support. (If you reach them from Linkedin, you may luckily receive some irritating replies)

Reasons for choosing AVOXI

Unfortunately it seemed cheaper.

Santosh

Company size: 11-50 employees

Industry: Management Consulting

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2022

Hassle free

Very happy with the service so far.

Pros

It was very easy to get the number we wanted and have the calls forwarded

Cons

Nothing at the moment i can think of. Everything works smooth and customer care is super helpful and fast.

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