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About Callcap
Callcap is a cloud-based voice over internet protocol (VoIP) solution that helps businesses automate processes for call tracking, data collection and website conversions to generate leads for increasing sales. Key features include distributed call recording, instant retrieval, file transfer, call sharing and archiving.
Designed for businesses of all sizes, Callcap provides local as well as toll-free numbers, caller greetings, blacklisting and custom disclaimers based on client requirements. It allows firms to forward calls across multiple locations and manage routing schemes for assigning tasks to employees. Additionally, the centralized platform enables enterprises to record and monitor incoming/outgoing calls to generate reports based on bus...
Callcap client profile view
Supported Operating System(s):
Average User Ratings
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December 2019
Jamie from dDaniel Advertising
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
December 2019
Call May Be Monitored (by us)
I would be remiss if I didn't mention just how important Callcap has become to our analytical findings. Because Callcap has been so easy to use, we have expanded our analytics department and have increased the amount of information that we are able to provide to our clients, resulting in better business strategies for them. I would also be remiss if I didn't give a shout out to our most excellent rep and technical support people, without whom, we would probably be stuck. So, thank you to [SENSITIVE CONTENT HIDDEN], our rep and [SENSITIVE CONTENT HIDDEN], technical support.
Pros
dDaniel Advertising is a full-service marketing agency. One of the unique features that we offer clients is ANALYTICS. As part of the analytic package, we listen to and review each phone call that comes in on the dedicated tracking line, and provide a summary of all calls to the client. This is a great tool for them, and for us. Callcap (unlike some other call tracking companies whom I will not name) has the greatest ease of use. The product seemed to have been designed with this function in mind. Unlike some other call tracking companies, Callcap allows users to listen and type a summary of the call in the notes section, which will then pull to an Excel spreadsheet. Additionally, users can access call records for up to 2 years, just in case they need to.
Cons
If I had to change anything about Callcap, it would be the way that the Excel spreadsheet looks when it is pulled, which is very hideous. It takes effort on our end to beautify the report so that it is (a) easy to read, (b) not ugly, and (c) fits easily on a page or two. Even though it isn't a huge amount of effort to beautify the reports, having the reports pull as client-ready straight from the software would be immensely gratifying and would save us time.
Response from Callcap
Replied January 2020
Thank you Jamie for your feedback. It's comments like this that we appreciate. We will definitely take your cons into consideration as we continually work to improve our system to give our end users a cleaner and better experience!
December 2019
Sharon from Lakewood Music Academy
Company Size: 11-50 employees
Industry: Music
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
December 2019
Great tool to monitor employee phone conduct and effectiveness
I have had a great experience overall as I look at it as a training tool for my employees.
Pros
I enjoy being able to listen to calls that my employees are having so i can monitor how they interact with prospects. This allows me to train them further on areas they need improvement on in order to turn the prospect into a client. Plus I can play them back when they tell me they said something that they really didn't or didn't carry through with things they way they should have. I also like using it as a caller ID in case I need to call back if the call was missed. Another advantage, since we correspond after the fact with info we gather, is that if we aren't sure we heard an email or name correctly, then we can go back and listen to get the right info.
Cons
The evaluations. I tend to ignore them now because so many are evaluated wrong. I wasted more time having you guys correct them. Personally if it cost me less to not have the calls rated, I would prefer that. But I think I'm required to have some rated.
Reasons for Choosing Callcap
Learned about it from Marty Fort and his group I belong to. It provided what I needed and didn't need to look any further.
Response from Callcap
Replied January 2020
Thank you Sharon. Helping businesses turn their prospects into something more is what we pride ourselves on. We appreciate your review.
December 2019
Aleksandra from New You Dental Center
Company Size: 51-200 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
2.0
Functionality
3.0
December 2019
account representative doesn't take ownership of issues that clients have
Software is good. Account Representative doesn't put an effort to follow-up with us on requests. We are thinking to switch to different provider if service and customer support doesn't improve.
Pros
Software is good. It does what we were looking for.
Cons
I wish it had a better user interface .
Reasons for Choosing Callcap
we liked the product.
December 2019
Brian from dDaniel Advertising
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Best Overall: Fast and Reliable
I have evaluated many different call tracking software and have found that CallCap is the best overall.
Pros
The speed, support and reliability is second to none.
Cons
I would like the ability to integrate the software with other API's. Google Data Studio, HubSpot, etc.
Reasons for Choosing Callcap
Speed, reliability and price.
Response from Callcap
Replied January 2020
We appreciate your review Brian. Please know our devs are constantly working to make Callcap work better with other software.
December 2019
Brandy from Cambridge Family Dentistry
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
December 2019
Works for us!
We have never had an issue with this system. The staff is friendly and knowledgeable. We get our messages in a quick and efficient manor.
Pros
Callcap works great for our business. We run infomercials after business hours and they are there to answer the phone with a friendly voice and take a message for our staff to call the person back during business hours.
Cons
We have no issues to report with using this system.
Reasons for Choosing Callcap
We wanted a live person answering the phone when people try to reach us after hours. We found that if people called our main office number and go the answering machine after hours they would hang up and not leave a message.
Response from Callcap
Replied December 2019
Thank you Brandy! We love having you as a customer and being able to prove out our goals and give customers great value and return. We appreciate the review!
December 2019
Tanya from Install My Lights
Company Size: 11-50 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Customer support
5.0
Functionality
3.0
December 2019
Happy User
The level of customer service has definitely risen over the years and I'm always glad to do business with companies that have great customer service.
Pros
I like the availability of phone numbers and the tracking system best.
Cons
I don't like how the dashboard/format has changed so many times over the years. It is not very easy to navigate and this is where there is room for improvement.
Response from Callcap
Replied January 2020
Thank you for your feedback Tanya. Our dashboard is high on our priority list this year and we hope to provide you an easier interface to make your ease of use better.
December 2019
Erika from Chas Roberts Air Conditioning and Plumgint
Company Size: 501-1,000 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2019
Amazing Resource
Marketing tracking has become much easier - especially with being able to report on revenue per lead source.
Pros
Ease of use is amazing - no hangups when going from a PC to a mobile device to view calls or data. Real time reporting and notifications are great.
Cons
I wish I could customize the reporting for some things we track.
Reasons for Choosing Callcap
Experience - i have used Call Cap before.
Response from Callcap
Replied January 2020
Thank you Erika! We are thrilled you are getting value from Callcap!
December 2019
Marlaina from dDaniel Advertising
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
4.0
December 2019
Provides Invaluable Information
Pros
We assign a phone number to almost every product piece we do for a client. This gives us so much data for our Analytics Department. When a client may not "feel" a campaign did it's best, we are able to go in and measure the sales down the cash register. This is invaluable information. Anytime we have a problem, our rep is always quick to aid or provide an answer.
Cons
Once we have cancelled a phone number for a client, we are unable to go back in and listen to the calls years down the road. It would be nice if that data remained with the account, not necessarily the phone number.
Response from Callcap
Replied January 2020
Thank you for your feedback Marlaina. We will talk about this with our devs to see what could be done in the future. Should you have anymore suggestions, feel free to send them to sales@callcap.com
December 2019
Crystal from HOTWORX
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Support Team Is Amazing
[SENSITIVE CONTENT HIDDEN]and the team are very responsive and I will continue to use this service for a long time.
Pros
The ease of use is nice and the support team when issues due arise, is responsive and quick to help me get a solution. I can text my rep directly and that makes a big difference in todays lack of customer service issues! I highly recommend this service for it's affordability and ease of use.
Cons
Due to MMS restrictions it takes some knowledge to understand the number of characters you can use in each canned message. But it was all resolved immediately and the company gave me a nice credit to make up for the inconvenience.
Reasons for Switching to Callcap
Cost effectiveness
Response from Callcap
Replied January 2020
Thank you Crystal. We love our support team and glad you do too!
July 2018
Ray from Mildenberger Motors
Company Size: 11-50 employees
Industry: Automotive
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2018
Call record great for training and review of message, text or recording.
When we get a call, the entire conversation is recorded as well as the phone number of the caller. This allows us to go back and call those who got us after hours. Also reviewed calls are used to train sales reps to improve phone skills during business hours. Dashboard allows us to review all calls and find info we didn't note during call. Helps us capture after hours interest in the vehicle designated in the reported email.
Pros
It captures every call, records conversation, and captures phone number of caller. Support was responsive and fixed while we spoke.
Cons
After hours, we were missing an 'office is Closed message', so the silence was recorded as well. No other issues were noticed as a weak link.
Response from Callcap
Replied July 2018
Thank you for taking the time to leave this excellent review, Ray! We really appreciate your business.