# CallMiner Eureka Software Reviews, Demo & Pricing - 2026 > Review of CallMiner Eureka Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/callminer-eureka-profile --- [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / CallMiner Eureka Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # CallMiner Eureka 2026: Benefits, Features & Pricing Wondering if CallMiner Eureka is right for your organization? Our Call Recording Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview CallMiner Eureka 4.6 [(5)](https://www.softwareadvice.com/call-center/callminer-eureka-profile/#reviews) Pricing Pricing available upon request ### About CallMiner Eureka As the global leader in conversation intelligence, CallMiner empowers organizations across industries to elevate customer experience (CX) through comprehensive, AI-driven insights. Combining deep domain expertise with cutting-edge artificial intelligence (AI), including generative AI, agentic AI, and machine learning, CallMiner delivers the industry’s most powerful platform to analyze omnichannel customer interactions – voice, chat, email, social, and surveys – at scale. This enables enterprises to unlock the true value of every conversation, elevating CX and operational performance throughout the organization. The CallMiner platform collects and analyzes every voice and text-based interaction, including unsolicited feedback such as contact center calls and solicited feedback like surveys and digital engagements. CallMiner uses advanced NLP, emotion detection, automated scoring, and AI-driven topic discovery to identify nuanced patterns, sentiment shifts, and behavioral traits. These insights reveal hidden opportunities across agent performance, operational efficiency, marketing effectiveness, sales enablement, and product innovation, and customer satisfaction. This intelligence... informs data-driven decisions and accelerates continuous improvement in real time and post-interaction. CallMiner continues to innovate across key areas, including advanced AI capabilities. CallMiner AI Assist, the company’s agentic AI framework, leverages specialized AI agents to drive deep data investigation, create reports, accelerate workflows, and uncover actionable insights. Research agents answer complex questions using natural language, while supervisor agents coordinate tasks, surface patterns, and recommend next steps. Combined with our GPT-style help bot and summarization capabilities, CallMiner’s use of AI translates directly into better decisions, faster outcomes, and smarter customer experience actions. Additionally, CallMiner’s newest product, CallMiner Outreach, empowers organizations to proactively engage customers with personalized, data-informed communications driven by AI-curated insights. CallMiner Outreach is a native customer engagement and feedback solution that automates and optimizes omnichannel campaigns based on real-time and historical conversation analytics, enabling marketing, sales, and service teams to deliver targeted messaging that improves customer retention, acquisition, and loyalty. This end-to-end customer engagement solution ensures that insights gleaned from conversation intelligence not only inform but activate business growth. CallMiner’s entire product suite supports both real-time and post-interaction analytics, allowing organizations to continuously monitor and improve contact center and customer experience operations. The platform’s extensible architecture offers seamless integration with key enterprise systems including CRM, workforce management, and quality assurance tools. Additionally, the robust Solutions Catalogue provides pre-built, use case-specific analytics content that accelerates insight harvesting, minimizes deployment time, and reduces total cost of ownership. CallMiner is trusted by leading organizations across technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality to deliver measurable, scalable business results. By transforming vast volumes of unstructured interaction data into actionable intelligence, CallMiner enables enterprises to drive meaningful CX transformation, improve operational efficiency, maximize agent impact, and uncover new growth avenues—all underpinned by the latest advances in AI technology. Wondering if CallMiner Eureka is right for your organization? Our Call Recording Software selection experts can help you in 15 minutes or less. ## CallMiner Eureka User Interface ## Popular CallMiner Eureka Alternatives Main Product CallMiner Eureka 4.6 [(5)](https://www.softwareadvice.com/call-center/callminer-eureka-profile/#reviews) Ratings Breakdown - 4.40Ease of use - 4.0Value for money - 4.33Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [inconnect](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/) 3.9 [(19)](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/#reviews) Ratings Breakdown - 4.11Ease of use - 4.13Value for money - 3.74Customer support - 4.32Functionality Pricing Starting at $1.00 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.12Value for money - 4.02Customer support - 4.23Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price Alternative Product [XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) 4.6 [(255)](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/reviews/) Ratings Breakdown - 4.37Ease of use - 4.46Value for money - 4.64Customer support - 4.55Functionality Pricing Starting at $1500.00 per year Get Price Alternative Product [OnviSource OmVista](https://www.softwareadvice.com/product/447717-OmVista/) 4.6 [(5)](https://www.softwareadvice.com/product/447717-OmVista/#reviews) Ratings Breakdown - 4.60Ease of use - 5.0Value for money - 5.0Customer support - 4.60Functionality Pricing Available upon request Get Price ## CallMiner Eureka Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Standard Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CallMiner Eureka Features - Popular features found in Call Recording Activity Dashboard Automatic Call Distribution Call Center Management Call Monitoring Call Tagging Call Transcription Computer Telephony Integration Event Triggered Actions File Transfer Interaction Tracking IVR Recording - More features of CallMiner Eureka Access Controls/Permissions Activity Tracking Agent Interface AI/Machine Learning AI Summarization Alerts/Escalation Alerts/Notifications API Archiving & Retention Audio Capture Automatic Transcription Blended Call Center Call Logging Call Recording Call Reporting Call Scripting Campaign Management Categorization/Grouping Chatbot Chat/Messaging Churn Management Communication Management Compliance Management Compliance Tracking Content Creation Customer Experience Management Customer History Customer Journey Mapping Customer Segmentation Customer Service Analytics Customer Surveys Customizable Branding Customizable Fields Customizable Forms Customizable Questions Customizable Reports Customizable Templates Dashboard Data Analysis Tools Data Extraction Data Import/Export Data Security Data Visualization Drag & Drop Dynamic Content Email Alerts Email Management Email Marketing Email Reminders Employee Coaching Tools Engagement Tracking Feedback Management For Contact Centers For eCommerce For Sales Teams/Organizations Generative AI HIPAA Compliant Inbound Call Center Keyword Filtering KPI Monitoring Language Detection Leaderboards Machine Learning Mobile Survey Monitoring Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Distribution Multi-Channel Management Multi-Language Multiple Data Sources Multiple Question Types Multiple Scoring Models Natural Language Processing Negative Feedback Management NPS Survey Structure Offline Response Collection On-Demand Recording Outbound Call Center Performance Management Performance Metrics Predictive Analytics Quality Assurance Quality Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Recommendations Reporting/Analytics Reporting & Statistics Rules-Based Workflow Sales Trend Analysis Screen Recording Search/Filter Self-Service Search Sentiment Analysis Social Media Integration Speech Recognition Speech-to-Text Analysis Support Audio/Images/Video Survey Builder Survey/Poll Management Surveys & Feedback Tagging Text Analysis Text Mining Third-Party Integrations Trend Analysis Trend/Problem Indicators URL Customization Visual Analytics Voice Recognition Workflow Automation Workflow Management Workforce Management ## CallMiner Eureka Integrations Talkdesk Integration rated undefined from -1 review Five9 Integration rated undefined from -1 review Twilio Integration rated undefined from -1 review Amazon Connect Integration rated undefined from -1 review Salesforce Customer360 Integration rated undefined from -1 review ## CallMiner Eureka User Reviews Overall Rating 4.6 Ratings Breakdown 5 60% 4 40% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.4 Value for money 4.0 Customer support 4.3 Functionality 4.2 Have you used CallMiner Eureka and would like to share your experience with others? AC Amber C. Verified reviewer Consumer Goods 1001-5000 employees Used daily for less than 2 years Review source Reviewed August 2018 So much information 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: I like that you can see all the aspects of your performance. Where you are falling behind and where you are excelling. You know just what you need to improve on and what you are doing good at. You can listen to your previous phone calls to see for yourself how you did. Cons: I haven't had any issues with this program but it does take a while to learn. You just have to play with it a little and you will figure it out. Read More AC Allison C. Used daily for more than 2 years Review source Reviewed May 2018 We have used CallMiner Eureka for about 9 years, and have overall had a pleasant experience. 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: The tool has an expansive dictionary, and is flexible enough to provide us the transcripts that we need to create robust reporting for our business. Cons: We have found challenges with the speaker separation functionality of version 10. Apparently, speaker separation is skewed by third party voices and hold music. The hold music isn't as much of a concern, but every time our business transfers a call (which is the vast majority of our calls), the transcript will be skewed. Read More OD Osman D. Verified reviewer Computer Software 1001-5000 employees Used monthly for free trial Review source Reviewed July 2022 Eureka-Callcenter\_11-07-2022 5 Ratings Breakdown 5 Ease of use 4 Functionality Pros: Actually i can say that i try it and it looks like good.it serve many features. Cons: i think that it's help documentation needs improvement. Read More GF Gisele F. Verified reviewer Paper & Forest Products 201-500 employees Used daily for less than 6 months Review source Reviewed February 2023 Eureka 5 Recomento demais. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Software de fácil acesso e muito simples de utilizar. Cons: Não encontrei algo de negativo neste produto. Read More AC Allison C. Used weekly for less than 6 months Review source Reviewed June 2017 CallMiner Eureka is a great tool for anyone interested in getting their hands into speech analytics. 4 Ratings Breakdown 3 Ease of use 3 Value for money 4 Customer support 3 Functionality Pros: I really enjoy how all-encompassing CallMiner Eureka is. The tool takes into account so many different attributes and metadata that help a user create searches and reports. You can search for virtually anything you want or need to know. Our business just loves the level of information they can get out of it. Cons: The only criticism I would have is that it is a little difficult to learn. An average user would have a hard time just jumping into CallMiner and trying to create a search. You really have to have a creative and an analytical mind to gain the most use out of the tool. 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