

Clarity Connect Software
About Clarity Connect
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Clarity Connect User Reviews
OVERALL RATING
Showing 9 reviews
Victor
Company size: 10,000+ employees
Industry: Higher Education
Time used: More than 2 years
Review Source: Capterra
December 2016
Very happy customer
We moved to Clarity after having a bad experience with a previous contact center product and have been very happy from day one.
Pros
Native integration with Skype for Business. Support has been excellent and updates/fixes are quick.
Cons
Would like to see more new features roll out.
Fen
Company size: 201-500 employees
Industry: Computer Software
Time used: More than 2 years
Review Source: Capterra
December 2016
Great Call Center Software
Clarity Connect has been working very well for our multi-projects Help Desk Support. It is very easy to set up agentes, script, recording, call routing, and call queues. The call recording and reports are very helpful to monitor and measure the call qualities. We are very satisfied about its custom integration with our in-house IVR solution. Clarity Support is responsive and quick to resolve the issues. The areas that we think Clarity Connect can be better are reporting and more features to accomodate comprehensive call center needs.
Anonymous
Company size: 1,001-5,000 employees
Time used: More than 2 years
Review Source: GetApp
May 2018
Great functionality but difficult to use
Pros
It is one stop shopping for project managers. It has everything from budgets to project tracking to Gantt charts.
Cons
I work for a midsize company and it probably has too much functionality for us. Specifically the Gantt chart is difficult to use unless you are tracking resources and their time.
Robert
Company size: 10,000+ employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
December 2016
Documentation on Call Flow functions
The full documentation on all functions in the call flows and how to use them. I'm sure Clarity has smart functions we don't know about. The knowledge could open new opportunities and support existing deliveries in a better way.
Pros
Add on to Skype
Alberto
Time used: Free Trial
Review Source: Capterra
December 2016
Great Product
Works great and easy to setup/understand and use. The Dashboard has all the necessary metrics needed on a daily basis.
Mike
Company size: 10,000+ employees
Industry: Higher Education
Time used: Less than 12 months
Review Source: Capterra
February 2021
Very difficult roll out, caused us to look elsewhere
They were very willing and eager to help us and put on a great training to become familiar with the product. But, when we were running into issues they would only say its something with our SFB infrastructure and no other guidance which made it very difficult to fix.
Pros
Their analytics page had very good UX and analytics.
Cons
It was so tied into our Skype For Business on prem infastructure, it was very difficult to make edits/changes/manage
Reasons for switching to Clarity Connect
We wanted to move to a more up to date service that had a soft phone
Alok
Company size: 5,001-10,000 employees
Industry: Computer Software
Time used: Less than 12 months
Review Source: Capterra
January 2020
Clarity Connect Review
It is slow and decent tool. It can be made more robust and powerful. More features can be added like putting on hold etc.
Pros
We use it to set priority of incoming calls. We can also use it to transfer the calls to other queue. We can see how is available right now and for how much time.
Cons
Whene someone becomes available on Skype, it takes a while to detect the change and reflect it accordingly as current status.
Amanda
Verified reviewer
Company size: 10,000+ employees
Industry: Education Management
Time used: Less than 12 months
Review Source: GetApp
October 2017
Paul
Verified reviewer
Company size: 10,000+ employees
Industry: Insurance
Time used: Free Trial
Review Source: GetApp
May 2018