Clarity Connect Software


 

Clarity Connect is a call center management solution suitable for concurrent users and for organizations across a variety of industries.

Clarity Connect is a contact center solution that runs on the Skype for business It helps users manage communications with customers, employees and business partners. The solution offers a web gateway add-on that provides real-time chat feature in any web browser. Live chats start on users’ public websites and are routed to agents using Skype for business.

The help desk assists users in generating reports in order to track results. It provides tools to employees to resolve their issues through desktop sharing or chat. This solution is integrated with Microsoft Dynamics which help users to route calls based on customer data, deliver customer details to agents and transfer data into customer records.

Clarity Connect is priced per user per month or per server and per concurrent session.

 

Clarity Connect - Agent interaction
 
  • Clarity Connect - Agent interaction
    Agent interaction
  • Clarity Connect - Call flow
    Call flow
  • Clarity Connect - Agent profile
    Agent profile
  • Clarity Connect - Landing page
    Landing page
  • Clarity Connect - Queue detail
    Queue detail
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

7 Reviews of Clarity Connect

Showing 1-7 of 7

 

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May 2018

May 2018

Great functionality but difficult to use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It is one stop shopping for project managers. It has everything from budgets to project tracking to Gantt charts.

Cons

I work for a midsize company and it probably has too much functionality for us. Specifically the Gantt chart is difficult to use unless you are tracking resources and their time.

Review Source: GetApp
 

Robert from HCL
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2016

December 2016

Documentation on Call Flow functions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The full documentation on all functions in the call flows and how to use them. I'm sure Clarity has smart functions we don't know about. The knowledge could open new opportunities and support existing deliveries in a better way.

Pros

Add on to Skype

Review Source: Capterra
 

Victor from Marquette University
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2016

December 2016

Very happy customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We moved to Clarity after having a bad experience with a previous contact center product and have been very happy from day one.

Pros

Native integration with Skype for Business. Support has been excellent and updates/fixes are quick.

Cons

Would like to see more new features roll out.

Review Source: Capterra
 

Fen from FEi Systems, Inc
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

Great Call Center Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Clarity Connect has been working very well for our multi-projects Help Desk Support. It is very easy to set up agentes, script, recording, call routing, and call queues. The call recording and reports are very helpful to monitor and measure the call qualities. We are very satisfied about its custom integration with our in-house IVR solution. Clarity Support is responsive and quick to resolve the issues. The areas that we think Clarity Connect can be better are reporting and more features to accomodate comprehensive call center needs.

Review Source: Capterra
 

Alberto from Wood Group

December 2016

December 2016

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Works great and easy to setup/understand and use. The Dashboard has all the necessary metrics needed on a daily basis.

Review Source: Capterra
 

Paul from Unum
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2018

May 2018

Product Quality
Quality
Source: GetApp
 

Amanda from EF Education First
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2017

October 2017

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp