Clarity Connect Software

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About Clarity Connect

Clarity Connect is a call center management solution suitable for concurrent users and for organizations across a variety of industries. Clarity Connect is a contact center solution that runs on the Skype for business It helps users manage communications with customers, employees and business partners. The solution offers a web gateway add-on that provides real-time chat feature in any web browser. Live chats start on users’ public websites and are routed to agents using Skype for business. The help desk assists users in generating reports in order to track results. It provides tools to employees to resolve their issues through desktop sharing or chat. This solution is integrated with Microsoft Dynamics which help users to route calls based on customer data, d...
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Clarity Connect User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

3.5

Showing 9 reviews

Victor

Company size: 10,000+ employees

Industry: Higher Education

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2016

Very happy customer

We moved to Clarity after having a bad experience with a previous contact center product and have been very happy from day one.

Pros

Native integration with Skype for Business. Support has been excellent and updates/fixes are quick.

Cons

Would like to see more new features roll out.

Fen

Company size: 201-500 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

December 2016

Great Call Center Software

Clarity Connect has been working very well for our multi-projects Help Desk Support. It is very easy to set up agentes, script, recording, call routing, and call queues. The call recording and reports are very helpful to monitor and measure the call qualities. We are very satisfied about its custom integration with our in-house IVR solution. Clarity Support is responsive and quick to resolve the issues. The areas that we think Clarity Connect can be better are reporting and more features to accomodate comprehensive call center needs.

Anonymous

Company size: 1,001-5,000 employees

Time used: More than 2 years

Review Source: GetApp

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Functionality

out of 5

May 2018

Great functionality but difficult to use

Pros

It is one stop shopping for project managers. It has everything from budgets to project tracking to Gantt charts.

Cons

I work for a midsize company and it probably has too much functionality for us. Specifically the Gantt chart is difficult to use unless you are tracking resources and their time.

Robert

Company size: 10,000+ employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

December 2016

Documentation on Call Flow functions

The full documentation on all functions in the call flows and how to use them. I'm sure Clarity has smart functions we don't know about. The knowledge could open new opportunities and support existing deliveries in a better way.

Pros

Add on to Skype

Alberto

Time used: Free Trial

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2016

Great Product

Works great and easy to setup/understand and use. The Dashboard has all the necessary metrics needed on a daily basis.

Mike

Company size: 10,000+ employees

Industry: Higher Education

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
2

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

February 2021

Very difficult roll out, caused us to look elsewhere

They were very willing and eager to help us and put on a great training to become familiar with the product. But, when we were running into issues they would only say its something with our SFB infrastructure and no other guidance which made it very difficult to fix.

Pros

Their analytics page had very good UX and analytics.

Cons

It was so tied into our Skype For Business on prem infastructure, it was very difficult to make edits/changes/manage

Reasons for switching to Clarity Connect

We wanted to move to a more up to date service that had a soft phone

Alok

Company size: 5,001-10,000 employees

Industry: Computer Software

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

January 2020

Clarity Connect Review

It is slow and decent tool. It can be made more robust and powerful. More features can be added like putting on hold etc.

Pros

We use it to set priority of incoming calls. We can also use it to transfer the calls to other queue. We can see how is available right now and for how much time.

Cons

Whene someone becomes available on Skype, it takes a while to detect the change and reflect it accordingly as current status.

Amanda

Verified reviewer

Company size: 10,000+ employees

Industry: Education Management

Time used: Less than 12 months

Review Source: GetApp

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

October 2017

Paul

Verified reviewer

Company size: 10,000+ employees

Industry: Insurance

Time used: Free Trial

Review Source: GetApp

This review was submitted organically. No incentive was offered

May 2018