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Clarity Connect software

7 reviews(4.0/5)
7 reviews(4.0/5)

Clarity Connect is a call center management solution suitable for concurrent users and for organizations across a variety of industries.

Clarity Connect is a contact center solution that runs on the Skype for business It helps users manage communications with customers, employees and business partners. The solution offers a web gateway add-on that provides real-time chat feature in any web browser. Live chats start on users’ public websites and are routed to agents using Skype for business.

The help desk assists users in generating reports in order to track results. It provides tools to employees to resolve their issues through desktop sharing or chat. This solution is integrated with Microsoft Dynamics which help users to route calls based on customer data, deliver customer details to agents and transfer data into customer records.

Clarity Connect is priced per user per month or per server and per concurrent session.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

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7 Reviews of Clarity Connect

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  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    May 2018

    Great functionality but difficult to use

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It is one stop shopping for project managers. It has everything from budgets to project tracking to Gantt charts.

    Cons

    I work for a midsize company and it probably has too much functionality for us. Specifically the Gantt chart is difficult to use unless you are tracking resources and their time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp

  • Robert from HCL

    Number of employees: 10,000+ employees

    December 2016

    Documentation on Call Flow functions

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The full documentation on all functions in the call flows and how to use them. I'm sure Clarity has smart functions we don't know about. The knowledge could open new opportunities and support existing deliveries in a better way.

    Pros

    Add on to Skype

    Review Source: Capterra

  • Victor from Marquette University

    Number of employees: 10,000+ employees

    December 2016

    Very happy customer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We moved to Clarity after having a bad experience with a previous contact center product and have been very happy from day one.

    Pros

    Native integration with Skype for Business. Support has been excellent and updates/fixes are quick.

    Cons

    Would like to see more new features roll out.

    Review Source: Capterra

  • Fen from FEi Systems, Inc

    Number of employees: 201-500 employees

    December 2016

    Great Call Center Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Clarity Connect has been working very well for our multi-projects Help Desk Support. It is very easy to set up agentes, script, recording, call routing, and call queues. The call recording and reports are very helpful to monitor and measure the call qualities. We are very satisfied about its custom integration with our in-house IVR solution. Clarity Support is responsive and quick to resolve the issues. The areas that we think Clarity Connect can be better are reporting and more features to accomodate comprehensive call center needs.

    Review Source: Capterra

  • Alberto from Wood Group

    December 2016

    Great Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Works great and easy to setup/understand and use. The Dashboard has all the necessary metrics needed on a daily basis.

    Review Source: Capterra

  • Paul from Unum

    Number of employees: 10,000+ employees

    May 2018

    Quality
    Support
    N/A
    This review was submitted organically. No incentive was offered
    Review Source: GetApp

  • Amanda from EF Education First

    Number of employees: 10,000+ employees

    October 2017

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    This review was submitted organically. No incentive was offered
    Review Source: GetApp
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