Clarity Connect is a call center management solution suitable for concurrent users and for organizations across a variety of industries.

Clarity Connect is a contact center solution that runs on the Skype for business It helps users manage communications with customers, employees and business partners. The solution offers a web gateway add-on that provides real-time chat feature in any web browser. Live chats start on users’ public websites and are routed to agents using Skype for business.

The help desk assists users in generating reports in order to track results. It provides tools to employees to resolve their issues through desktop sharing or chat. This solution is integrated with Microsoft Dynamics which help users to route calls based on customer data, deliver customer details to agents and transfer data into customer records.

Clarity Connect is priced per user per month or per server and per concurrent session.



7 Reviews of Clarity Connect

Overall rating

4.0 / 5 stars

Showing 1 - 7 of 7 reviews

May 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: GetApp


Ease-of-use

3 of 5

Functionality

3 of 5

May 2018

Great functionality but difficult to use

Pros

It is one stop shopping for project managers. It has everything from budgets to project tracking to Gantt charts.

Cons

I work for a midsize company and it probably has too much functionality for us. Specifically the Gantt chart is difficult to use unless you are tracking resources and their time.

December 2016

Robert from HCL

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2016

Documentation on Call Flow functions

The full documentation on all functions in the call flows and how to use them. I'm sure Clarity has smart functions we don't know about. The knowledge could open new opportunities and support existing deliveries in a better way.

Pros

Add on to Skype

December 2016

Victor from Marquette University

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Very happy customer

We moved to Clarity after having a bad experience with a previous contact center product and have been very happy from day one.

Pros

Native integration with Skype for Business. Support has been excellent and updates/fixes are quick.

Cons

Would like to see more new features roll out.

December 2016

Fen from FEi Systems, Inc

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Great Call Center Software

Clarity Connect has been working very well for our multi-projects Help Desk Support. It is very easy to set up agentes, script, recording, call routing, and call queues. The call recording and reports are very helpful to monitor and measure the call qualities. We are very satisfied about its custom integration with our in-house IVR solution. Clarity Support is responsive and quick to resolve the issues. The areas that we think Clarity Connect can be better are reporting and more features to accomodate comprehensive call center needs.

December 2016

Alberto from Wood Group

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Great Product

Works great and easy to setup/understand and use. The Dashboard has all the necessary metrics needed on a daily basis.

May 2018

Paul from Unum

Company Size: 10,000+ employees

Review Source: GetApp


May 2018

October 2017

Amanda from EF Education First

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

October 2017