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CommBox is a cloud-based solution designed to help midsize to large businesses automate communication between customers and marketing, IT, sales and support teams. Key features include live chat, performance metrics, queue management, a self-service portal, support ticketing, surveys/feedback and social media integration.
Teams using CommBox can assign customer inquiries to relevant agents via Smart Inbox, enabling customer engagement across multiple communication channels. It allows users to allocate conversations to agents based on various factors such as service-level agreement (SLA), channel synchronization, agent skills and more. Additionally, it comes with an internal messenger, which allows company experts to collaborate with agents and...
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