About contactSPACE

contactSPACE is a cloud-based callcenter solution which helps small to large-sized organizations manage contacts and track agent performance. Its key features include dynamic call adaption, voice recording, call prioritization, role-based access, alerts and reporting. 

The application include a dashboard module which enables managers to monitor live calls, evaluate client sentiments and guide agents through barging or whispering. Its smart dialer feature helps users automate multiple call dialing and perform skill-based routing. Supervisors can manage call queues, create interactive voice response (IVR) and route inquiries in real-time.  

contactSPACE integrates with third-party platforms such as Salesforce, Zoho, Hubspot, Infusionsoft,...


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Supported Operating System(s):

Web browser (OS agnostic)

10 Reviews of contactSPACE

Average User Ratings

Overall

4.80 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(8)

8

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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November 2019

Paul from CES

Company Size: 51-200 employees

Industry: Environmental Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

Easy to use CCaaS solution

Good experience thus far and would recommend ContactSPACE

Pros

Ease of use and ability adapt to a consistently changing business environment

Cons

Could improve the dashboard refresh rate

Reasons for Choosing contactSPACE

functionality to suit the business requirements.

April 2016

Hayley from Strike Force Sales

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

April 2016

The contact centre solution that changed the way my work flows

Before we started using ContactSpace we were using a much more complicated application that had limited usability and in general made my day much less productive. The application regularly had outages which meant that we were unable to make calls from anywhere between two hours to a full day and because we were one of their smaller customers their support was sub-standard. Enter ContactSpace a much easier solution to use and much more reliable system from an operations perspective. We have been using ContactSpace now for around 18 months and in all that time there have been perhaps a handful of blips all of which were sorted in a matter of minutes. For me the ease of use, reliability and adaptability of ContactSpace to our needs has changed the way my work day progresses. I am much more productive as are the agents, I have less (or no) complaints from the agents about the system being down or them not being able to make calls. I love how easily I can import and export data as well as the real time reporting feature which means that I can check where we are in terms of outcomes at any time of the day. The listening in function is also great, with the other application we would have to dial a number and only be able to listen in once the agent was on the call, with ContactSpace all we have to do is click the listen button. It also looks great when we have clients come in to listen to calls or to meet the agents which in turn makes us look good. I would recommend ContactSpace to any business in this industry.

November 2019

Michael from Greenpeace New Zealand

Company Size: 51-200 employees

Industry: Fund-Raising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

November 2019

contactSPACE Review

Having been with Contact Space for 2 years now I have seen them grow and develop as a company. They have definitely focused more in the last 12 months on providing better service level delivery and resourcing their team with more investment in the areas of specific or tailored development.

Pros

Contact Space is very easy to use and understand. It has significantly cut our caller training costs and is easily managed on a daily basis by a number of departments those being the callers, Contact Centre management, Data and Digital teams. The Conversion report built specifically for fundraising is brilliant giving you the ability to track the teams progress 'live'and analyse performance and implement measures for quick performance gains. Visually I think its the best system out there and because every part of the system is so intuitive it allows you to be very creative in your set up.

Cons

There's nothing that sticks out about the software its self that I would say 'I don't like that".

Reasons for Choosing contactSPACE

It was very visually appealing, the trial period it became evident it was going to be easy for everyone to use and we believed we could optimise our team performance utilising Contact Space. That has been the case.

March 2020

James from WWF-Australia

Company Size: 51-200 employees

Industry: Fund-Raising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

WWF-Australia

Excellent experience thus far, especially in regards customer service from [SENSITIVE CONTENT HIDDEN] and technical support team.

Pros

The ease of use for my team is invaluable, as well as the customisation. Moving forward we're looking forward to developing the integration across other systems.

Cons

It can be very time consuming setting up the call flows, especially for a small team like ours, where other tasks demand attention so 100% of time can't be dedicated to CS.

Reasons for Choosing contactSPACE

Zendesk Talk did not provide the functionality or integrations available with CS. CS being based in Sydney and easy to get hold of was also an important factor. Previous experience in using CS when at MonDial Fundraising also contributed.

November 2019

Chris from Public Outreach

Company Size: 51-200 employees

Industry: Fund-Raising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

Fantastic Outbound Solution

Successfully managing multiple campaigns simultaneously and have seen an increase in contact rate and productivity. Team willing to explore new ideas and help with fill the gaps in our teams knowledge. Great partnership.

Pros

Ease of use, ability to handle many initiatives simultaneously, great oversight of agents activity and output, nicely customisable.

Cons

Report and dashboard customisation limited.

December 2019

Martyn from GiveTel

Company Size: 11-50 employees

Industry: Philanthropy

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Tried and tested

We are a charity fundraising call centre and run multiple campaigns with thousands of data files. CS is intuitive, simple to use and provides us with visibility on all aspects of our campaigns and agents performance.

Pros

We've been using Contactspace for about 6 years and it is reliable, efficient, flexible for scaling quickly, and is constantly evolving in line with our business needs.

Cons

Nothing. It does everything we need it to, and if we have a new requirement, it is usually added quickly.

Reasons for Choosing contactSPACE

Flexibility, innovation, cloud-based, good value for money

March 2020

Aparna from University of Wollongong

Company Size: 1,001-5,000 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

March 2020

Easy to use Software

We use it for our annual appeals. The overall experience has been quite good. The training was not that great, it was mainly because our trainer left his job midway the training. But the support staff stepped in and responded to our queries very well.

Pros

The product was easy to use. We haven't tried integration with RE NXT yet, but are looking forward to it. Once you get an idea on how to use this software, it is easy to implement. Contact Space has the best customer service experience compared to all our other vendors. they are highly efficient, reliable and prompt.

Cons

The reporting and dashboards have a huge scope for improvement. The existing functionalities are not sufficient at all.

Reasons for Choosing contactSPACE

Most of the universities are using contact space and it is PCI complaint

August 2017

Adam from Outsource

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Fast, efficient platform, very easy to use

Pros

I like it how is so easy to set up through the wizard. We can get campaigns up and running within 10 minutes and we can customise it for our clients so that we can run tailored campaigns.

Cons

No cons from our end. We found it just works! Very easy, and our agents love it. We'd highly recommend it.

April 2016

Hayley from ALI Group

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

April 2016

ContactSpace has been our cloud telephony solution for 12 months. Dynamically linked to SalesForce.

+ The platform will never pass it's used by date. Updates to the software are distributed to all users. + Very simple to use - build & implementation was straightforward. + Contact Centre Manager friendly; you will not need an IT department to configure or tweak initiatives, reducing response times and increasing flexibility. + Reliable service delivery. + Flexible support team filled with creative, 'can-do' people who take the time to learn about your environment and business requirements and ambitions. + Simple pricing structure that flexes to accommodate our changing environment. + The availability of professional services (reasonably priced) means you aren't alone! + Plays well with others; API connectors between ContactSpace and ScalesForce are reliable and improve real time information management.

November 2015

Richard from WAYS Phone

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

November 2015

A dream for a dialler manager

I've worked in contact centres for around a decade and nothing i have used has been as intuitive and fluid to use as contactSPACE, from building a campaign to analysing your data, every step is built around ease of use and giving you clear cut reporting. The productivity on the call floor increased exponentially and we hit a higher contact rate than we had ever hit using other dialling platforms. Using the data reporting tools was a pleasurable experience too, it helped us on numerous occasions identify shortfalls in how we utilised our data, these tools helped us utilise our data to its full potential.