# contactSPACE Software Reviews, Demo & Pricing - 2026 > Review of contactSPACE Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/contactspace-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / contactSPACE Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # contactSPACE 2026: Benefits, Features & Pricing Wondering if contactSPACE is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview contactSPACE 4.8 [(11)](https://www.softwareadvice.com/call-center/contactspace-profile/#reviews) Pricing Starting at $150.00 per month ### About contactSPACE contactSPACE is a cloud-based callcenter solution which helps small to large-sized organizations manage contacts and track agent performance. Its key features include dynamic call adaption, voice recording, call prioritization, role-based access, alerts and reporting. The application include a dashboard module which enables managers to monitor live calls, evaluate client sentiments and guide agents through barging or whispering. Its smart dialer feature helps users automate multiple call dialing and perform skill-based routing. Supervisors can manage call queues, create interactive voice response (IVR) and route inquiries in real-time. contactSPACE integrates with third-party platforms such as Salesforce, Zoho, Hubspot, Infusionsoft, Microsoft Dynamics, SugarCRM, Stripe, MYOB, Bpoint, SecurePay, Paycorp, ANZ eGate, Flow2cash and Merchant Warrior. The solution is available on a monthly subscription and support is provided via phone, email and chat. Wondering if contactSPACE is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## contactSPACE User Interface ## Popular contactSPACE Alternatives Main Product contactSPACE 4.8 [(11)](https://www.softwareadvice.com/call-center/contactspace-profile/#reviews) Ratings Breakdown - 4.73Ease of use - 4.25Value for money - 4.45Customer support - 4.38Functionality Pricing Starting at $150.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(995)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) 4.8 [(325)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.69Value for money - 4.78Customer support - 4.74Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Ricochet360](https://www.softwareadvice.com/voip/ricochet360-profile/) 4.8 [(82)](https://www.softwareadvice.com/voip/ricochet360-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.75Value for money - 4.82Customer support - 4.69Functionality Pricing Starting at $24.00 per month Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [PhoneBurner](https://www.softwareadvice.com/crm/phoneburner-profile/) 4.8 [(176)](https://www.softwareadvice.com/crm/phoneburner-profile/reviews/) Ratings Breakdown - 4.73Ease of use - 4.59Value for money - 4.74Customer support - 4.57Functionality Pricing Starting at $165.00 per month Get Price ## contactSPACE Pricing and Plans Starting price: $150.00 per month Free Trial Free Version Basic $150.00 per feature, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## contactSPACE Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of contactSPACE Activity Dashboard Activity Tracking Agent Interface AI/Machine Learning Alerts/Escalation Alerts/Notifications Answering Machine Detection API Auto-Dialer Automated Responses Automated Routing Automatic Call Distribution Automatic Outbound Dialer Blended Call Center Callback Scheduling Call Center Management Call Disposition Call List Management Call Reporting Call Scheduling Call Tagging Call Tracking Call Transcription Call Transfer Call Whispering Campaign Management Campaign Specific Caller ID Chatbot Chat/Messaging Compliance Management Computer Telephony Integration Contact Database Customer Database Customer History Customizable Fields Customizable Reports Data Import/Export Data Management Data Security Email Management Email Templates FCC Compliance For Contact Centers For Sales Teams/Organizations FTC Compliance Generative AI Inbound Call Center Integrations Management Interaction Tracking Lead Capture Lead Distribution Lead Management Lead Qualification List Management Live Chat Manual Dialer Monitoring Multi-Campaign Multi-Channel Communication Multi-Channel Management Multi-Language Multiple Scripts Outbound Call Center Performance Management Phone Key Input Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Quality Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting & Statistics Sentiment Analysis SMS Messaging Survey/Poll Management Surveys & Feedback Text to Speech Third-Party Integrations Voice Customization Voice Mail Workflow Management Workforce Management ## contactSPACE Integrations NetSuite Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review Blackbaud Financial Edge NXT Integration rated undefined from -1 review HubSpot CRM Integration rated undefined from -1 review Salesforce Platform Integration rated undefined from -1 review Campaign Monitor by Marigold Integration rated undefined from -1 review See all 15 integrations ## contactSPACE User Reviews Overall Rating 4.8 Ratings Breakdown 5 82% 4 18% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.3 Customer support 4.5 Functionality 4.4 Have you used contactSPACE and would like to share your experience with others? PH Paul H. Verified reviewer Environmental Services 51-200 employees Used daily for less than 2 years Reviewed December 2019 Easy to use CCaaS solution 5 Good experience thus far and would recommend ContactSPACE Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Ease of use and ability adapt to a consistently changing business environment Cons: Could improve the dashboard refresh rate Reasons for choosing contactSPACE functionality to suit the business requirements. Read More MY Michael Y. Verified reviewer Fund-Raising 51-200 employees Used daily for more than 2 years Reviewed November 2019 contactSPACE Review 4 Having been with Contact Space for 2 years now I have seen them grow and develop as a company. They have definitely focused more in the last 12 months on providing better service level delivery and resourcing their team with more investment in the areas of specific or tailored development. Ratings Breakdown 5 Ease of use 4 Value for money 3 Customer support 5 Functionality Pros: Contact Space is very easy to use and understand. It has significantly cut our caller training costs and is easily managed on a daily basis by a number of departments those being the callers, Contact Centre management, Data and Digital teams. The Conversion report built specifically for fundraising is brilliant giving you the ability to track the teams progress 'live'and analyse performance and implement measures for quick performance gains. Visually I think its the best system out there and because every part of the system is so intuitive it allows you to be very creative in your set up. Cons: There's nothing that sticks out about the software its self that I would say 'I don't like that". Reasons for choosing contactSPACE It was very visually appealing, the trial period it became evident it was going to be easy for everyone to use and we believed we could optimise our team performance utilising Contact Space. That has been the case. Reasons for switching to contactSPACE Agilecloud was outdated and clunky no longer fit for purpose. Read More CC Chris C. Verified reviewer Accounting 2-10 employees Used daily for less than 6 months Review source Reviewed August 2021 Good System, Unethical Business Operation 5 The system ContactSpace was provided was great and suited our requirements without fault. However, the application of commercial terms by ContactSpace was highly unethical. When advised we were considering two options for our calling platform, ContactSpace were reasonable in their offer of a 3-month opt-out period under the 12-month contract option. After 3 months of use, which I cannot fault, we advised that the opt-out would be triggered, due to our previous platforms flexibility to increase/decrease the number of callers as required, which ContactSpace did not provide. After being advised of our intention to either reduce the allocated number of user licenses or opt-out the following month (June), ContactSpace failed to accept our position and instead hounded with numerous up-sale calls. Despite contractual terms dictating that monthly use it to be paid in advance and our offer to settle invoices up to the final month of use, June, ContactSpace has sought to hold our organisation accountable for payment many months after use has been terminated. Best to consider the above for small businesses prior to selecting ContactSpace as a service provider. Ratings Breakdown 5 Ease of use 1 Value for money 1 Customer support 4 Functionality Pros: System was overall great in terms of functionality. Cons: Customer Service was unethical and was not applied as per contractual terms. Vendor Response As mentioned in the review, this customer agrees that contactSPACE is a quality solution. What they don't make clear is that they freely entered into an agreement, which subsequently they wanted to re-negotiate, even though they could have just stopped using the system and then would have had no obligation to us. We tried repeatedly to offer options that suited their new and revised commercial plans without success. The customer happily consumed and continued to use our services without payment at the end of their pilot period (as a result we instigated legal action to recover the debt). We delivered exactly the service contracted and only asked that the customer meet its obligations to that same agreement. The result then being contactSPACE is labelled unethical even though we offered the customer complete flexibility in choosing whether or not to use our product. Replied March 2022 Read More JL James L. Verified reviewer Fund-Raising 51-200 employees Used daily for less than 6 months Review source Reviewed March 2020 WWF-Australia 5 Excellent experience thus far, especially in regards customer service from \[SENSITIVE CONTENT HIDDEN\] and technical support team. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The ease of use for my team is invaluable, as well as the customisation. Moving forward we're looking forward to developing the integration across other systems. Cons: It can be very time consuming setting up the call flows, especially for a small team like ours, where other tasks demand attention so 100% of time can't be dedicated to CS. Reasons for choosing contactSPACE Zendesk Talk did not provide the functionality or integrations available with CS. CS being based in Sydney and easy to get hold of was also an important factor. Previous experience in using CS when at MonDial Fundraising also contributed. Reasons for switching to contactSPACE the soft phones were incredibly basic with no reporting, call recording or support functions for the team. Overview of team performance was impossible. Read More CJ Chris J. Verified reviewer Fund-Raising 51-200 employees Used daily for less than 2 years Reviewed November 2019 Fantastic Outbound Solution 5 Successfully managing multiple campaigns simultaneously and have seen an increase in contact rate and productivity. Team willing to explore new ideas and help with fill the gaps in our teams knowledge. Great partnership. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Ease of use, ability to handle many initiatives simultaneously, great oversight of agents activity and output, nicely customisable. Cons: Report and dashboard customisation limited. Read More HH Hayley H. Used unspecified for unspecified Review source Reviewed April 2016 The contact centre solution that changed the way my work flows 5 Before we started using ContactSpace we were using a much more complicated application that had limited usability and in general made my day much less productive. The application regularly had outages which meant that we were unable to make calls from anywhere between two hours to a full day and because we were one of their smaller customers their support was sub-standard. Enter ContactSpace a much easier solution to use and much more reliable system from an operations perspective. We have been using ContactSpace now for around 18 months and in all that time there have been perhaps a handful of blips all of which were sorted in a matter of minutes. For me the ease of use, reliability and adaptability of ContactSpace to our needs has changed the way my work day progresses. I am much more productive as are the agents, I have less (or no) complaints from the agents about the system being down or them not being able to make calls. I love how easily I can import and export data as well as the real time reporting feature which means that I can check where we are in terms of outcomes at any time of the day. The listening in function is also great, with the other application we would have to dial a number and only be able to listen in once the agent was on the call, with ContactSpace all we have to do is click the listen button. It also looks great when we have clients come in to listen to calls or to meet the agents which in turn makes us look good. I would recommend ContactSpace to any business in this industry. Ratings Breakdown 5 Ease of use 5 Customer support Read More MH Martyn H. Verified reviewer Philanthropy 11-50 employees Used other for more than 2 years Reviewed December 2019 Tried and tested 5 We are a charity fundraising call centre and run multiple campaigns with thousands of data files. CS is intuitive, simple to use and provides us with visibility on all aspects of our campaigns and agents performance. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We've been using Contactspace for about 6 years and it is reliable, efficient, flexible for scaling quickly, and is constantly evolving in line with our business needs. Cons: Nothing. It does everything we need it to, and if we have a new requirement, it is usually added quickly. Reasons for choosing contactSPACE Flexibility, innovation, cloud-based, good value for money Read More AK Aparna K. Verified reviewer Education Management 1001-5000 employees Used other for less than 12 months Review source Reviewed March 2020 Easy to use Software 4 We use it for our annual appeals. The overall experience has been quite good. The training was not that great, it was mainly because our trainer left his job midway the training. But the support staff stepped in and responded to our queries very well. Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: The product was easy to use. We haven't tried integration with RE NXT yet, but are looking forward to it. Once you get an idea on how to use this software, it is easy to implement. Contact Space has the best customer service experience compared to all our other vendors. they are highly efficient, reliable and prompt. Cons: The reporting and dashboards have a huge scope for improvement. The existing functionalities are not sufficient at all. Reasons for choosing contactSPACE Most of the universities are using contact space and it is PCI complaint Read More AS Adam S. Used weekly for more than 2 years Review source Reviewed August 2017 Fast, efficient platform, very easy to use 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like it how is so easy to set up through the wizard. We can get campaigns up and running within 10 minutes and we can customise it for our clients so that we can run tailored campaigns. Cons: No cons from our end. We found it just works! Very easy, and our agents love it. We'd highly recommend it. Read More HM Hayley M. Used unspecified for unspecified Review source Reviewed April 2016 ContactSpace has been our cloud telephony solution for 12 months. Dynamically linked to SalesForce. 5 \+ The platform will never pass it's used by date. Updates to the software are distributed to all users. + Very simple to use - build & implementation was straightforward. + Contact Centre Manager friendly; you will not need an IT department to configure or tweak initiatives, reducing response times and increasing flexibility. + Reliable service delivery. + Flexible support team filled with creative, 'can-do' people who take the time to learn about your environment and business requirements and ambitions. + Simple pricing structure that flexes to accommodate our changing environment. + The availability of professional services (reasonably priced) means you aren't alone! + Plays well with others; API connectors between ContactSpace and ScalesForce are reliable and improve real time information management. Ratings Breakdown 5 Ease of use 5 Customer support Read More Showing 1 - 10 of 11 Reviews Load More Reviews ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **5** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (142) Recently recommended **5** times Stuck Between Options? Our experts can help you compare contactSPACE with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice