Dialfire Software

Dialfire Software

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Find out more:

About Dialfire

Dialfire is a cloud-based call center solution designed to help small to large enterprises manage and streamline all inbound and outbound calling processes. It comes with predictive dialer, automated workflows, real-time analytics capabilities, which enables users to handle all phone campaigns via a centralized platform. Key features of Dialfire include outbound and inbound call handling, monitoring, recording, security and multiple tenant management. It provides customization tools, which allow users to design campaigns with unlimited numbers of data fields, custom agent screen, caller ID and do-not-call lists, ensuring agreement with brand requirements. Additionally, businesses can manage each campaign separately or automate the generation of multi-step campaigns thr...

Dialfire Pricing

Usage-based-only with no monthly seat prices. Basic: €15/month Advanced: €20/month Professional: €25/month Enterprise: €30/month

Free trial: 

Available

Free version: 

Available

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Dialfire User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 14 reviews

User Profile

Jacob

Verified reviewer

Company size: 2-10 employees

Industry: Consumer Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2019

Powerful and support is very helpful to setup.

Creating and launching call center to rollup up on our leads and sales is an intimidating task. Dial Fire has all the necessary elements so we can run a high volume contact center for a fraction of the costs and setup headaches. The support and follow up to help set up the system has been super helpful. Thanks for making a great product and providing everything I need to set it up. The impact in our business has already become apparent.

Pros

Features, ease, and support... it does everything we would need and more.

Cons

There is a learning curve... but it is a powerful software to learn.

Anonymous

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2017

Dialfire is a great callcenter platform, that can be set up really quickly and easily.

Pros

It was really easy to set up. I did not have to install anything. Right after signing up I imported my contact list and it worked right away. Then I added my users and the caller id and I could start immediately. Dialfire build the contact formular based on the import. It was really straightforward. I decided to add some additional fields, which was a matter of a few clicks. Later on when I wanted to see the statistics I asked via the Dialfire chat and they helped me right away. I selected the fields I am interested in and Dialfire build the statistic right away. The support also told me about a wallboard, which I then created in 3 clicks. It is now displayed to my agents and especially the Team leaders like to see the progress.

Cons

0/1500 It is not ideal for inbound projects that are not campaign-based as it does not include an IVR.

Patricia

Company size: 11-50 employees

Industry: Financial Services

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

June 2022

Teylor

Super Support

Pros

Preis-Leistung, Support, Nutzungsmöglichkeiten der Steuerung von Kampagnen

Cons

anfängliche Probleme mit Schnittstellen zu anderen Programmen / Software

Reasons for choosing Dialfire

Mehr Nutzungsoptionen

José

Company size: 11-50 employees

Industry: Outsourcing/Offshoring

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

LA Qualité du Support et le Service Client sont tout simplement Exceptionnel

Tout simplement Extra ordinaire, je n'ai que des éloges, nous avons été accompagné tout du long par l'équipe Support qui est vraiment la Brique essentielle de notre satisfaction vis a vis de dialfire.

Pros

la rapidité et la facilité de mise en oeuvre , ainsi que le déploiement dans l'entreprise mais aussi pour une utilisation avec des personnes en Télé Travail.

Cons

l'absence de documentation ou de formation sur le langage pour programmer des script ou faire des choses plus avancés.

Reasons for choosing Dialfire

la facilité de mise en oeuvre et le service de l'équipe Technique dans l'accompagnement

Reasons for switching to Dialfire

nous voulions passer à une solution Cloud, qui soit facile de mettre en oeuvre à un cout acceptable pour nos services

Antje

Company size: 51-200 employees

Industry: Management Consulting

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

May 2022

Professionelle, flexible und transparente Software-Lösung zur Anbindung mehrerer Sub-Callcenter

Wir nutzen Dialfire zur Außendienstterminierung und können so mehrere unterschiedliche Callcenter an das System anbinden. Der große Vorteil ist ein einheitliches System, man kann die einzelnen Center vergleichen und hat alle Ergebnisse gebündelt.

Pros

- flexibel anzupassen und zu erweitern - Anbindung an externe Systeme - jederzeit und von überall aus sehr einfach zu verwenden

Cons

Priorisierungsmöglichkeiten in Abhängigkeit zueinander

Reasons for choosing Dialfire

flexibelste Lösung