--- title: "DialMyCalls Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of DialMyCalls. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if DialMyCalls is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/dialmycalls-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [SMS Marketing Software](https://www.softwareadvice.com/sms-marketing/) / [DialMyCalls](https://www.softwareadvice.com/employee-communication-tools/dialmycalls-profile/) / DialMyCalls Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/employee-communication-tools/dialmycalls-profile/) Reviews [Alternatives](https://www.softwareadvice.com/employee-communication-tools/dialmycalls-profile/alternatives/) # DialMyCalls User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 52 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 46 reviews (88%) - 4 stars: 4 reviews (8%) - 3 stars: 0 reviews (0%) - 2 stars: 1 reviews (2%) - 1 star: 1 reviews (2%) ### Most mentioned pros - Helpful and friendly customer service. - It has never been easier to send marketing SMS. - I will continue to use this product daily for my entire teaching career. ### Most mentioned cons - The one complaint I would get from a handful of people was "I did not recieve your robocall." - In our district, we are required to call parents daily when a student misses a class. Since on a single day, I have at least ten absences, that makes for a LOT of phone calls. - This service does not provide this. ## DialMyCalls customer reviews Showing reviews 1-25 of 52 (page 1). ### Supervisor - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Retail - Company size: 11-50 employees The onboarding experience with DialMyCalls has been positive due to their helpful support team, which answers questions without pressure. The ability to text customers from a landline has proven beneficial for the business's communication strategy. Full review available after login on Software Advice --- ### Community Association Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Non-Profit Organization Management - Company size: 51-200 employees The onboarding experience was positive, with knowledgeable support that made the initial setup straightforward. Although the account was just activated, the user is optimistic about the platform's potential to improve communication. Full review available after login on Software Advice --- ### A must for churches! - Overall rating: 5/5 - Reviewer: Aaron M. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This has been our go to to announce things such as prayer requests, special service announcements, reminders, and weather closings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy way to communicate with church members both through text and calls. Has a great app that can be used on the phone. Revolutionized how we communicate with our church for special events and other news and announcements. Customer service was EXCEPTIONAL! #### Cons I have nothing negative to say about this software at all as it has been relatively worry free from the moment we set it up. --- ### Incredibly helpful tool thats easy to use. - Overall rating: 5/5 - Reviewer: Palomar E. - Industry: Real Estate - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered I think the service is excellent. It helps me broadcast information quickly and effectively. If you need this tool look no further. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent tool. Easy to use website. Helpful and friendly customer service. I've been a property manager for 8 years. The few times I've had an issue or needed to set up additional services, [sensitive content hidden] helped me quickly and has always been extremely friendly. #### Cons Nothing. The one complaint I would get from a handful of people was "I did not recieve your robocall." I suggested they add our office name and number into their contacts. This was suggested by [sensitive content hidden] our account rep and it solved the issue. --- ### Makes Automated Calling a Snap! - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: 3-5 years · monthly - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered DialMyCalls allows me to reach out quickly and efficiently to all of my customers, and in a cost-effective manner. I'm really happy with their product and pricing. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Easy to use platform Easy to generate relevant reports Easy to schedule outgoing calls from office or on the road #### Cons I have multiple locations, and for each one I have a separate account. It would be nice to have one umbrella account from which I could administrate all of my locations. --- ### Great Product, needs a little tweeking. :0) - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Warehousing - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered Thank you for the opportunity to share this with you. Good luck! Overall, great product. I am very happy with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most of the DialMyCalls software: - User Friendly; - Response time is immediate, amazing!; - Great access to reports, reports provide a comprehensive receipt of calls made; - I love the fact that I can create caller groups to organize my contact list better, (super nice); - Cuts my workload in half; - Customers response is positive; - Made affordable. Perfect for small busnesses, like ours. I truly appreciate that, too, being I am paying out of pocket so that my boss dosen't reject the concept due to budget. #### Cons What I least like about DialMyCalls software: - The Spanish recording feature has a glitch, when I pick the Spanish language The male voice is audiable and at a good pace. The female voice is rushed and fewer pauses. With that being said, still on the Spanish option when adding the " " feature to get a little gap between sentences, the original Spanish voices are cancelled out and the English voice is now reading the message, which totally distorts the message. It gives it horrible "Gringo" sound effect. It's funny as hell, but not usable, therefore there is no feature to allow Spanish messages created to make necessary audio adjustments; - There is no way of pulling up the written portion of a recorded message to make adjustments after it has been created; - Reports do not include the name of the contact, only the phone number; - When creating a new broadcast, there is no way of returning to the previous step without having to start over; - When adding multiple phone numbers, it will not allow to duplicate a name, (what is up with that?) Nor, does it have the capacity to add duplicate phone numbers on the single contact. --- ### A MUST HAVE for Teachers - Overall rating: 5/5 - Reviewer: Rebecca N. - Industry: Education Management - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. In our district, we are required to call parents daily when a student misses a class. Since on a single day, I have at least ten absences, that makes for a LOT of phone calls. I used DialMyCalls years ago and started again this year. With a push of a few buttons, I can send messages to parents to let them know that their student has missed my class. I have prerecorded messages for Monday through Friday. I just select the students who missed, select the day they missed, and I have "made" ten calls in under a minute. I will continue to use this product daily for my entire teaching career. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I really enjoy how easy and quick it is to make calls and send messages to my students and their parents. #### Cons I wish it were a bit cheaper for teachers. Granted, under $15/month is well worth my time, but since I am sending out about 50 calls a week and have under 200 students, there should be some educational discount. I also wish I could integrate it with Google Voice. If there is a way I am unaware of, please let me know. --- ### A Boon for Teachers! - Overall rating: 5/5 - Reviewer: Candace H. - Industry: Education Management - Company size: 5001-10000 employees - Product usage: 3-5 years · weekly - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am able to reach parents with real-time information, instead of waiting until later in the day or the evening. That way, they can call me back and we can work out a solution during the school day that will benefit the student and hopefully lead to better performance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything from signing up to broadcasting the call is very user-friendly. Sometimes, it is better to have a voice recording than a text, or vice versa, depending upon your desired outcome. Families are so busy these days and it is difficult to contact them, so being able to send a recorded call between classes helps a lot. I have seen better student engagement, participation, and work follow through when I use DialMyCalls. #### Cons I honestly don't feel there is anything I don't like about this software. It is user-friendly, great customer support, and pricing is fair for the services that I need. --- ### Best Broadcasting SMS solution I have found ... - Overall rating: 5/5 - Reviewer: Alberto R. - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: 3-5 years · a few times a year - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I am thrilled with the solution. It enables my staff and I to per-schedule important updates for our customers before they set to travel, during and after travel. From a customer satisfaction standpoint - it's a hit for our business. Our customers are grateful we are on top of our game - simply because we are sending them text messages along the way and keeping them from any surprises. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are great things to like about Dial My Calls. 1) It's price point - It is Priced Right 2) Ease of use - which just became easier with their latest rollout 3) Customer Service #### Cons I really wish the solution would provide support for external area codes that are still a part of the United States. However, it's such a negligible impact to my business that I am able to deal with it, using copy and paste! --- ### IT Really Works! - Overall rating: 5/5 - Reviewer: Alan S. - Industry: Religious Institutions - Company size: Self-Employed - Product usage: 3-5 years · weekly - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 9.5 out of 10! Love it. Use it regularly. The prices are fair and affordable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros IT is very economical, easy to use, effective! #### Cons There are a few minor areas that should allow user customization of settings. For example, when you initiate a "Recording" by phone, it should use a cookie to retain and prepopulate the phone number to call field. That is not a huge issue, but there are three or four small things like that which could be improved. --- ### Up and running in 5 minutes.... - Overall rating: 5/5 - Reviewer: Cody F. - Industry: Facilities Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We use this as a service company to remind our customers about their upcoming appointments in the evening after our office is closed. Customers enjoy it and make us look very professional. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was really simple to set up. I was up and running in 5 minutes and we have continued to use it. Once set up it runs on auto-pilot, thanks to the Zapier integration. They also have a pay-as-you-go plan so we only pay for what we need and no monthly fee. #### Cons I wish that it didn't have to add a contact in Zapier before I can send the message out, but it still works as it should and fully automated. --- ### A must for working with volunteers - Overall rating: 5/5 - Reviewer: Tim W. - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: 3-5 years · monthly - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use DialMyCalls for our Church and its ministries. It is a necessity for our food pantry which depends on rallying volunteers to unload our supply truck and preparing for community distribution. In weather situations such as bad weather cancellations, alerts can be recorded and distributed in five minutes. Cost is negligible. A great bargain for any Church who needs to contact circles of volunteers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros You can build groups to select a circle of volunteers with one click. New contacts are easy to add. #### Cons The phone ap is difficult to use on the road. This can be overcome by planning when a laptop is available to set everything up except the message. --- ### DialMyCalls is easy & inexpensive - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Law Practice - Company size: 51-200 employees - Product usage: 1-3 years · a few times a year - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered Our firm uses DialMyCalls for inclement weather and emergency notices. We also use it as notification when one of our offices is closed. Prior to using DialMyCalls, we sent notices by email which may have been missed by many employees. Everyone receives and pays attention to the texts and is aware of what's going on in real time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros DialMyCalls is simple to use, it's fast and inexpensive. Unlike other companies, DialMyCalls requires no long term contracts, no large deposits or credit checks, and the simple instructions and ease of use allows you to use it when needed without having to locate instructions on how to send a blast email if you forget. Adding funds to your account when needed works well for us. #### Cons More characters allowed would be a plus. --- ### Easy to use notification system for voice, email and SMS text - Overall rating: 5/5 - Reviewer: Matt S. - Industry: Banking - Company size: 1001-5000 employees - Product usage: 1-3 years · weekly - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to upload massive customer lists. Love the ability to have it appear that the call is coming from your Customer Servicing number, type in a message that is converted to a voice call - but also sent simultaneously via email or SMS text. #### Cons On occasion, it appears that the incoming phone call is coming from a European number, which confuses customers. --- ### Dial My Calls - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered Went from a slow single-call calling systems to online system which calls and texts messages as soon as we hit send. We love it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use from any device; speed of calling; customer service. #### Cons We don't have any complaints at this time... --- ### Does just what I need - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: 1-3 years · a few times a year - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very simple to use and easy to train others to use it. For all the times that we've used it the job was done perfectly every time. We use it for snow and other emergency notifications to employees so reliability is critical. #### Cons There is nothing that I can think of that I dislike. --- ### Dial My Calls - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Public Safety - Company size: 2-10 employees - Product usage: less than 1 year · monthly - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered I like that I don't have to call over hundreds of customers. This software save me time and hourly wages. You can split up your call list so you can handle whatever load you want. Also, you can set a time and day to send your message. This software is easy to set up and easy to use. The options for purchasing points is easy and has many options. In addition you can review how many customers answered the phone and how many went to voice mail. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can reach a multitude of customers in one call. I like that I can use my own voice and that the phone number displayed is my business line. #### Cons For me I have to remove all my previous contacts and load new ones each time. Not to much of a big deal. --- ### Great site for making large number of calls & email to organization members - Overall rating: 5/5 - Reviewer: Edward S. - Industry: Religious Institutions - Company size: 201-500 employees - Product usage: 3-5 years · monthly - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered Notifying members of what is happening #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The ease of making recordings and scheduling phone calls #### Cons How to update the database so that we do not need to check every name but reload updated database --- ### My review - Overall rating: 5/5 - Reviewer: John B. - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: less than 1 year · a few times a year - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered A great service that allows us to quickly contact members with time sensitive information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use combined with the good value for the money. #### Cons If I had to choose something, it would be that messages longer than 30 seconds double the unit cost. --- ### Great auto-call service - Overall rating: 5/5 - Reviewer: Jeffrey H. - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: 3-5 years · a few times a year - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. In the old days we would have to call everyone personally, one at a time. there is still a place for that but to get out general reminders and announcements, it would take hours. Now we do it in a couple minutes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love this service. We are able to break our call lists into multiple groups so if we need to get a message to certain group, no problem but we can also send an event announcement to everyone. #### Cons Of course you lose the opportunity to have a two way conversation but the extra push to talk feature helps with that if folks want to talk with us further. --- ### Great for text blasts to keeping the staff in the loop of events - Overall rating: 4/5 - Reviewer: Lee B. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: 1-3 years · a few times a year - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered I have used several different programs at different cost and different companies. I have found that this one is by far the better fit for the needs we have for it. I can see where it can keep the staff and partners informed with a simple text blast as well as able to be setup as a good marketing tool for clients without spamming them either. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Taking advantage of the credits plan for text messages vs. a monthly service fee helps make it more affordable and apt to be used. It is a great program for small and medium size businesses to be able to sue with out the large overhead of some programs. #### Cons When setting up the program it can at first be overwhelming. But if you take your time and follow the FAQ and think out what you need vs. want it s tarts to make sense and becomes easy to use. --- ### Great Product - Overall rating: 5/5 - Reviewer: John P. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: 3-5 years · a few times a year - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered We are a not for profit organization and use the software to communicate transportation issues to the more than 900 individuals that we serve. The product allows me to get the word out for an emergency weather closing or delay in a very efficient manner. The people we serve and our employees have become dependent upon the calls and texts. We also recently started sending out advocacy information to our families. The best price product on the market #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use, really quick to get out a message and priced very inexpensively #### Cons Nothing comes to mind. We have not experienced any issues. --- ### Not what it used to be - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Religious Institutions - Company size: 201-500 employees - Product usage: 1-3 years · weekly - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered The messages are often cut off, or recorded with blank spots. No definite answers given. No help to make this happen. I have multiple people not receiving important messages. This is worse case scenario. When people of a church is not received notifications, they are not engaged, if not engaged...well you can follow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros When we first began, I loved the features, and the ease. Not to mention the price. It was very nice to see such a program that was checking all of our boxes. #### Cons The customer service has either decreased significantly, or I had one excellent customer service agent. I send messages and most of them are not replied to. When they are, it is more of a commentary than troubleshooting. It is always someone else's fault. When you are responsible for getting a message out to multiple people, time is of the essence, and clarity is needed. This service does not provide this. --- ### DialMyCalls is a great system to keep touch with everyone in multiple networks! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: 3-5 years · weekly - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros DialMyCalls is very cost effective all while having the ability to send mass phone calls, texts, and emails to multiple contact groups quickly. #### Cons The app needs some updating as far as the overall user interface and ease of use. When searching for contacts you can only see 10 at a time and when you have a group of 1,000 and are not able to search for a specific person on the app it makes it time consuming to look up information. --- ### Great Way to Keep Congregations Updated - Overall rating: 5/5 - Reviewer: Kris E. - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros This is a quick and easy way to send robo-calls to your church members. Update them on severe weather, the weekly activities, or special events. Can be used on a desktop or via smartphone app. Offers both text, voice and voicemail options. You can record your own voice or use the robo-voice features. #### Cons If you use this less than once a week, buy the pay-as-you-go credits rather than the flat monthly fee. ---