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About Enterprise Accelerator
Enterprise Accelerator is a data analysis solution, which helps organizations gain insights into customer interactions using various third-party business intelligence (BI) tools. Managers can search for transcribed client conversations based on words, topics or phrases and bookmark key metrics or categories to analyze them according to requirements.
Enterprise Accelerator enables businesses to monitor call outcomes, agents' performance and script adherence and average handling time (AHT) on a unified platform. Professionals can analyze customers' sentiments across interactions such as support emails, social media mentions, chat and voice calls. Additionally, administrators can track reasons for client queries using pre-built dashboards via Tableau.
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