Five9 Software

Five9 Software

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7

Recommendations

FrontRunners 2022

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About Five9

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. The AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. Five9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s perform...

Five9 Pricing

Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote.

Starting price: 

$100.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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Five9 agents

Five9 User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 409 reviews

Michael

Company size: 1,001 - 5,000 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

February 2022

Solid VoIP with some quirks

User Profile

Angelina

Verified reviewer

Company size: 501-1,000 employees

Industry: Restaurants

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2019

Very Useful

Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history. Caller ID is a plus as well. When incoming calls come in the callers info I'd populated and set location configured with other software to link up with.

Pros

What I like most about five9 is its reliability. I don't have to worry about its software glitching or failing on me. I love how easy it is and it allows you to set call backs.

Cons

I can't think about any con's with using this software. I have zero complaints. I reccomend using this software to anyone.

Response from Five9

Hi Angelina, Thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9. Thank you again for your time. Best regards, Cindy

Replied December 2019

Wei Jie

Company size: 10,000+ employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

June 2022

Cloud Contact Center Solution for Ever Changing Business Need

Ease of deployment and expansion based on ever changing business need.

Pros

Flexibility to expand and downsize the capacity

Cons

Lack of Coverage and Support in certain region and countries outside US.

Reasons for choosing Five9

Cloud Solution

Reasons for switching to Five9

Global Strategy to reduce footprint for on-premise solution

Christopher

Company size: 11-50 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
1

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
2

Functionality

out of 5

August 2019

Hard to implement, but robust

It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.

Pros

Once you get it going, which isn't easy at all, it doesn't quit running.

Cons

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

Reasons for choosing Five9

My management decided it for me with no input from myself, as it what he was comfortable with in different situations.

Reasons for switching to Five9

Poor management choices left for me to implement.

Tarell

Company size: 1,001-5,000 employees

Industry: Outsourcing/Offshoring

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

Great Customer Interaction Software

My overall experience with nice has been great I think there should be some updates done

Pros

What I like most is that integration to speak to customer and third party seller on a given interaction.

Cons

I feel like your software is missing a performance report. We notice there was an issue with audio on majority of our interactions.

Reasons for switching to Five9

Better software.

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