Five9 Software
FrontRunners
About Five9
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide.
Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more.
The AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time.
Five9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s perform...
Five9 Pricing
Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote.
Starting price:
$100.00 per month
Free trial:
Not Available
Free version:
Not Available
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Five9 User Reviews
OVERALL RATING
Showing 1 - 5 of 409 reviews
Michael
Company size: 1,001 - 5,000 employees
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2022
Solid VoIP with some quirks
Angelina
Verified reviewer
Company size: 501-1,000 employees
Industry: Restaurants
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
Very Useful
Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history. Caller ID is a plus as well. When incoming calls come in the callers info I'd populated and set location configured with other software to link up with.
Pros
What I like most about five9 is its reliability. I don't have to worry about its software glitching or failing on me. I love how easy it is and it allows you to set call backs.
Cons
I can't think about any con's with using this software. I have zero complaints. I reccomend using this software to anyone.
Response from Five9
Hi Angelina, Thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9. Thank you again for your time. Best regards, Cindy
Replied December 2019
Wei Jie
Company size: 10,000+ employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2022
Cloud Contact Center Solution for Ever Changing Business Need
Ease of deployment and expansion based on ever changing business need.
Pros
Flexibility to expand and downsize the capacity
Cons
Lack of Coverage and Support in certain region and countries outside US.
Reasons for choosing Five9
Cloud Solution
Reasons for switching to Five9
Global Strategy to reduce footprint for on-premise solution
Christopher
Company size: 11-50 employees
Industry: Marketing and Advertising
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2019
Hard to implement, but robust
It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.
Pros
Once you get it going, which isn't easy at all, it doesn't quit running.
Cons
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Reasons for choosing Five9
My management decided it for me with no input from myself, as it what he was comfortable with in different situations.
Reasons for switching to Five9
Poor management choices left for me to implement.
Tarell
Company size: 1,001-5,000 employees
Industry: Outsourcing/Offshoring
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
June 2022
Great Customer Interaction Software
My overall experience with nice has been great I think there should be some updates done
Pros
What I like most is that integration to speak to customer and third party seller on a given interaction.
Cons
I feel like your software is missing a performance report. We notice there was an issue with audio on majority of our interactions.
Reasons for switching to Five9
Better software.
