Gong.io

PureConnect

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Ratings & Reviews

Overall Rating

4.83 / 5 (380)

4.09 / 5 (100)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

3.5 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

August 7, 2020

July 20, 2020

Pros/Cons

  • Pros

  • Easy to use; great to track my calls and be able to get better at my job!

  • Easy to navigate, intuitive, allows me to focus on the call at hand instead of worrying about writing everything down.

  • Cons

  • It sometimes takes a little bit of time for calls to load. But other than that, it's great!

  • The timeline style view of each sales/engagement cycle can be a bit confusing, but there is an easy way to skip to the list of all recorded calls per account in chronological order.

  • Pros

  • Great soft phone support, very tweakable, phone logs are easy to access for every call you don't have to dig for them. It's very customizable. Great for call centers.

  • It's easy to use and is so feature rich out of the box it. The organisation loves the collaboration tools.

  • Cons

  • Telephony Features are OK but need some improvement if compared to features provided by traditional IPT vendors like Cisco and Avaya.

  • While dashboard works great, Pure cloud reports are something that can be improved a lot. you have to mine a report data in excel before it can be used in a presentable format

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

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Number of times our advisors have recommended this product

(in the last 30 days)

N/A

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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