inConcert Speech Analytics

inConcert Speech Analytics allows you to analyze and get valuable information from 100% of your contact center calls simply, quickly and automatically. This comes as a natural result of the analysis of interactions which detects key aspects of the operation, an impossible – or unfeasible because of the costs and time involved in processing them – task to do otherwise. Our intelligent interaction analysis technology positively impacts the performance of your business, in two ways. On the one hand, it allows you to increase revenues. On the other hand, it helps improve productivity while significantly reducing operating costs. More revenue The value of your client’s life-cycle is directly proportional to the experience he has in contact with your company. Obviously, a s...