Smart IVR

RATING:

4.8

(6)
Overview

About Smart IVR

Smart IVR is an interactive voice response platform designed to streamline call routing and automated phone services for contact centers and enterprises. It enables companies to create customized self-service phone applications and human-machine interfaces that optimize the customer experience. Key features of Smart IVR include configurable call flows, natural language speech recognition, machine learning (ML), text-to-speech, built-in telephony, call recording and reporting. Additionally, it also facilitates third-party integration through APIs with various applications such as Amazon, Azure, DeepGram and Voci.

Smart IVR Pricing

Per Port or Per Channel

Starting price: 

$39.00 per month

Free trial: 

Available

Free version: 

Not Available

Smart IVR, Refining IVR with Software
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Smart IVR Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Smart IVR

6 Reviews

User Profile

Angelo

Verified reviewer

51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

Easy of use, is excellent

Features & Functionality, the interface of the software is very friendly, easy to use, the price quality ratio is fine

PROS

functionality and very easy to use the application, the customer support is amazing, high quality and the software is very intuitive

Ruben

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2018

simply great

PROS

Is really easy to use and powerful. We are using the voice xml to create our own IVR. All of our customers are have with our system. I think it is the best for us.

Hernán

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

It's an easy to setup platform in a matter of minutes, with powerful features.

PROS

1.-Based on industry standards 2.-Rapidly develop and deploy voice applications. 3.-Easy to use. 4.- Complete speech resources TTS and ASR 5.- Comprehensive documentation 6.-Very good technical support service

CONS

1.-Requires to get a training in VoiceXML to start developing your own app 2.-Need to improve integration with other platforms

Brandán

Telecommunications, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed January 2023

Calidad y personalización

PROS

Fácil de usar y servicio técnico impecable

CONS

De momento no echo en falta nada. Software muy completo

Jesus

Telecommunications, 2-10 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2018

Is a full W3C VoiceXML 2.1 compliant and standard based

Thanks to it we can undertake complex projects, very difficult to do with other platforms

PROS

Excelent price/performance ratio and Support, we were using it for years with no important issues. We recomended it

CONS

As it is a very open product. The sales process can be extended to specify the real needs of the client and the rights workflows

Anonymous

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

Great platform to create custom made Cloud IVR applications.

PROS

This is a really powerful toolkit to build a different kind of Cloud IVR projects in a very easy way. We deployed a project in Puerto Rico for the government and the next competitor at the tender was more expensive than this solution

CONS

GUI might not be beautiful but it´s very useful. Probably they might improve that in the future for a more customer friendly interface

6 Reviews