Metaphor IVR+

RATING:

4.00

(1)

About Metaphor IVR+

Metaphor IVR+ is a cloud-based interactive voice response (IVR) solution that helps users automate their customer service process. The software integrates with communication channels in users’ company infrastructure, such as voice, web, smartphone, IVR, social media and chat. The IVR capability of the software is automated to provide personalized interactions with users. With the help of visual IVR functionality, users can design customized menus for customers to choose from during their calls. This functionality works with call delivery options, including smartphone, tablet, phone and web. Metaphor IVR+ features adaptive caller ID and routing with Automated Number Identification (ANI) functionality, which automatically authenticates customer credentials and m...
Forecasting
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Metaphor IVR+ Reviews

Overall Rating

4.00

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

5

Value for money

3

Functionality

5

Most Helpful Reviews for Metaphor IVR+

1 Review

Jennifer

11-50 employees

Used daily for less than 12 months

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Helps Increase Sales

PROS

The automation will allow your business to promote customer self-service while saving on operational costs. The downside to this is the lack of "real communication" between customer and company so make sure you have the type of business that would actually benefit from this. The natural language and speech recognition feature has been very helpful with our overseas clients.

CONS

Experienced issues during set-up phase re-routing calls to live agents / and Caller ID was not working on mobile devices. Customer support, however, rectified these problems within a week of set-up.