Metaphor IVR+

Metaphor IVR+ is a cloud-based interactive voice response (IVR) solution that helps users automate their customer service process. The software integrates with communication channels in users’ company infrastructure, such as voice, web, smartphone, IVR, social media and chat. The IVR capability of the software is automated to provide personalized interactions with users. With the help of visual IVR functionality, users can design customized menus for customers to choose from during their calls. This functionality works with call delivery options, including smartphone, tablet, phone and web. Metaphor IVR+ features adaptive caller ID and routing with Automated Number Identification (ANI) functionality, which automatically authenticates customer credentials and m...