Real-time Dashboard
Supported Operating System(s):
About MiaRec
MiaRec allows businesses to take full advantage of its modern hub for customer and agent experience in your contact center. The software helps businesses increase productivity, efficiency and optimization, customer satisfaction, and customer experience, while ensuring all types of interactions are identified, prioritized, and routed professionally.
MiaRec helps businesses and contact centers improve service quality and performance. MiaRec quality monitoring and evaluation software enable contact centers to evaluate agents’ performance, provide feedback and support, coach and train agents. MiaRec helps companies maintain compliance with legal requirements, such as PCI-DSS, HIPAA, Sarbanes-Oxley, FIPS, FSA compliance, and others.
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1 Reviews of MiaRec
Overall rating
5 / 5 stars
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January 2019
Mike from TechPromise, LLC
Verified Reviewer
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Affordable Call Recording
Pros
Easy to setup and very reliable. I have been running this software an an old Dell server for over 6 years without any issues. I am a few version behind, so I'm sure the interface and features are even better now. I have it recording our Yealink IP Phones via Port Mirroring on our switch and it works great.
Cons
Maybe because we have an older version but to playback files in the web browser we have to use Internet Explorer. (Chrome does not work)