About NAVIS RezForce

NAVIS RezForce is a cloud-based reservation solution that helps businesses manage bookings, marketing campaigns, performance and customer support. It captures data from inbound calls to create leads and convert bookings.

NAVIS RezForce offers drag-and-drop design tools and email templates enabling onsite reservation teams to provide support services. Primary features of the platform include onboard training management, requests overflow, after-hours support, pay for performance, benchmarking reports, compliance regulation, call scoring and analysis, revenue reports and more. Additionally, it offers custom toll-free numbers and website tracking.

NAVIS RezForce features a virtual phone system and online chat that allows agents to manage guests as well a...


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Supported Operating System(s):

Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

3 Reviews of NAVIS RezForce

Overall rating

5.00 / 5 stars

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April 2018

Alaina from Sound Sensation Entertainment

Verified Reviewer

Industry: Events Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

April 2018

Great property management software for call tracking and lead management!

Customer lead management and reservation call training were the main features of the software that I used. I love the Navis product and their support staff are the best in the business!

Pros

Narrowcast is very user-friendly and easy to use. The support staff at Navis is always eager to help with any training needs and extremely efficient. They give you real training tools for you to be successful.

Cons

The only downside is that the cost of the software is higher than most other companies that offer similar software.

October 2019

Barbara from Big Bear Cool Cabins

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Tracking Calls and Sales

Great sales tool. We loved using Navis, it is a great software.

Pros

The ability to track and monitor calls along with sales call leads. Tracking sales calls and leads along with being able to cold call allow our sales team to meet sales goals.

Cons

Overall, we have nothing negative to say. The price is a little high, but well worth it. They offer many tools and options.

November 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Navis Narrowcast

Overall, Navis is not just a product you purchase, is really a partner, their support team is superb, always looking for ways to help, reviewing data alongside the companies, great company and great people. Top notch customer service.

Pros

The ease of use, great for rez managers to manage day to day operations of their call centers, good supply of different reports, giving you the upper hand in analyzing real, live data not only on a day by day, but even hour by hour of the operation, helping you to make necessary changes with staffing or offers.

Cons

Possibly the cost, the company i worked for, constantly talked about the price, but in reality for any manager that has used this product, is really worth the price.