About Nixxis Contact Suite

Nixxis Contact Suite includes a powerful dialer and omnichannel module to help businesses manage communication across multiple channels. features include softphone, recording, predictive dialler, reporting and more. Additionally, organizations can also create and manage multiple marketing campaigns.


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2 Reviews of Nixxis Contact Suite

Overall rating

4.5 / 5 stars

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October 2020

Bronwen from Callforce Direct

Company Size: 501-1,000 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

October 2020

Actually quite a good product

It's really a powerfull dialler. No doubt, when we got it, I did not know the extend that this dialler can go to. I recently attended a presentation on the Omnichannel side of things. I was blown away to know that Nixxis has the ability to go so far beyond our current imagination. So Definitly a powerfull dialler for the next level organization.

Pros

The interface is actually very nice to work with. things are really easy to understand and operate once you understand how and where everything fits together. Lots of dialler modes and easily customizable. I like the layout of campaigns and their activities and the management of it is really easy to use once you understand it. The reporting is also very nice. graphical representation and nice layouts etc.

Cons

From a data management perspective, although I've used it for more than a year now, I still find the datamanagement quite confusing. I do see that it is extremely powerfull, however it would be much simpler to be able to deactive a list of leads by selecting it and unchecking a tick box for example, rather than trying to look for the import sequence and excluding the leads in some way which affects multiple queues etc.. Anyway, still a bit of a daily struggle at times. Especially when I have very specifc requests. ie, how do you see how many times a lead has been dialled? - export it? seems a bit of a long winded process. Maybe I need more training :)

Reasons for Switching to Nixxis Contact Suite

Frustration with Noble being able to deliver on month's and month's of planning and we finally ran out of time and Noble could not deliver due to technicalities on theri side, so we were introduced to Nixxis and immediatly took it.

Response from Nixxis

Replied October 2020

Dear Bronwen, Thank you for your review. We agree that setting up a powerful dialer like NCS is not a simple task if you want to use it to the max. Please do not hesitate to request help from support@nixxis.com as we have now plenty of documents and online training videos making sure we keep your knowledge level always up to date. Version 2.5 is still coming in 2020 and you absolutely don't want to miss it as it includes a lot of new powerful features while still keeping the 10 dialing mode and the legendary stability of the platform. Thank you for making us worthy of your trust. Best regards, Luc Francis JACOBS Nixxis Group CEO.

August 2013

Steve from Homeserve plc

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

August 2013

Great CTI tool but hard to learn and manage it.

We use Nixxis Contact Suite since 2010. We have 88 agents on it with 60% inbound/40% outbound. We really like the stability of the tool (compared to what we had before) and the versatility it offers in managing various activity per campaign, which is really unique in the industry. But, this system can do so many thing that our Administrators had difficulties understanding how it worked even after the 3-day Admin course they provide. We had to do a number of calls to their customer care for help still several month into the setting up of the software. Also it took them close to a year to deliver us a correct Administrator manual. But now we have it! Like a new pair of shoe, it takes some time to get used to it! ;-))

Response from Nixxis

Replied October 2020

Thank you for your open and honest review Steve. We agree that NCS 1.0 was a bit hard to manage first but with NCS 2.0 and its ergonomic interface available from end of 2011, we think we improved usage drastically. You can check for yourself from our website. Also, free upgrade from 1.0 to 2.0 is included in your maintenance contract so why wait? :) Best regards, Luc Francis JACOBS Nixxis Group CEO