Noojee is a call center software provider that is suitable for small and midsize businesses in industries such as financial services, collections, real estate, retail and any businesses with phone-based customer service. Noojee offers separate modules for inbound calls, outbound calls and hosted virtual PBX phone solutions, as well as other call center solutions.
Outbound calling features include various dialers, such as predictive dialers, call recording and scripting. Administrators are able to modify settings in real time while agents are dialing, such as loading and switching between sales campaigns, adding agents anywhere, updating scripts, managing leads and running reports.
Inbound calling features include an interactive voice response (IVR) module, automatic call distribution (ACD), call queues, screen pop ups and skills-based call routing. Managers can monitor activity in various call queues including service levels, call volumes and more. A workforce-management module is also available.
Support is provided via email.
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