The only major limitation is lack of integration with your existing calendar, which means you could get a missed call when you are unavailable, making for a poor user experience.

It's really a good tool which converts visitors in lead or callers. Chances of increasing the prospect are really quite high.

At the moment I am using webhooks and zapier to push appoinments to the calendar, but at risk of double booking with something else.

It was easy to integrate onto our website and allowed us to have a very compelling call to action for our potential customers. This app is very customizable and allows to adjust most every aspect.

Good customization capabilities. Great interface both on desktop and on mobile navigation.

Dashboard interface and very good usability. Support of good quality.

I saw how the right choice was by choosing Novocall for investment. It helps businesses increase their sales and I love it.

The team is absolutely amazing. The speed at which they upgrade and improve the product is remarkable.

Great set of functionalities, very easy to setup and to get it up and running on my website. Great support team, very fast response.

Easy to use and install. Perfect for freelancers because customers can easily contact them.

I love that Novocall allows you to chat with potential customers on different messaging apps. Our potential customers have increased 3 times after using Novocall.

I like the way that it connects with your website to provide customer phone service effectively. It has lots of integrations and is easy for the customer.

The programmers behind the software seem to understand exactly the features needed to manage an outreach team of dialers.

So you a great predictive dialing platform and your up and running with one of the best calling technology platforms for your money and you can increase your spend as you scale your business.

I normally don't do reviews on any company but I wanted to take a moment here because this has been a long standing business relationship and the team at calltools are very good to work with.

The small screens within the dialer throws people off sometimes. The CRM system is a bit confusing at times.

Ver efficient, ease of use and easy to maintain. The support staff is great and my rep is one of a kind, in a world of it's own.

Ease of use and the customer service is the best. I have used many predictive dialers over the years and this is one of the best.

Their staff, particularly, Sean, head of business development is impeccable in finding solutions quickly. No wonder they're one of the fastest growing companies in the field.

A truly effective piece of software that gets the job done.

Nothing at all whatsoever was wrong with this dialer.

I cannot think of anything bad tp say in all honesty.

Maybe add a feature that allows the manager to change the host/user on demand because you probably don't control user on x-lite.

I find its very user friendly and provides many options to implement for calling / tracking etc.

Great price, high quality phone calls, call recording, easy to use. It's like mojo dialer and callrail built into one only the price is better and you can send and receive calls, texts, voicemails.

The ease of use and the support that Call Tools has is really good. The dashboard for the admin is also very nice.

Just reach them it's the best thing you can do for your company's future.

Easy to use, great support, super functional. The CRM component is good and they have a Big Purple Dot integration which is good for us.

The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company.

We recommend CallTools to all companies, not only StartUps when in need of CRM and Contact Management Integration capabilities.

US Dollar

Novocall is a cloud-based marketing solution that enables businesses to streamline processes related to customer communications, lead generation, conversation tracking, client follow-ups and more. Customers can utilize the platform to send messages and schedule return calls in case of agents' unavailability.


Novocall allows organizations to track interactions with website visitors and capture callers' details such as name or contact information. Administrators can use the dashboard to monitor changes and gain visibility into the call or message type across communication channels. Additionally, it lets users send pre/post-call messages or emails to clients and set up triggers to engage with interested website visitors.


Novocall facilitates integration with various third-party applications such as Salesforce, Google Analytics, Hubspot, Microsoft Outlook and more. The product is available on annual and monthly subscriptions and support is extended via phone, FAQs, documentation and other online measures.



LongDescription

Call Tagging

Call Transfer

Lead Capture

SMS Messaging

Automatic Call Distribution

Auto-Dialer

Lead Distribution

Call Recording

Calendar Management

Data Import/Export

Call List Management

Campaign Planning

Call Routing

Recording

Lead Management

Performance Metrics

Call Reporting

Multi-Channel Communication

Activity Dashboard

Reporting & Statistics

Reminders

Chat/Messaging

Conversion Tracking

Keyword Tracking

Dashboard

Contact Database

Customizable Forms

Call Transcription

Call Monitoring

Third Party Integrations

Call Tracking Metrics

Appointment Scheduling

Live Chat

Campaign Management

Novocall is available at $39/month. It also offers a free trial.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Novocall 

Live Online

Webinars

Documentation

CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call center operations. With list management tools that include list scrubbing, recycling, and export capabilities, CallTools enables users to manage their contact lists from a single location easily. The platform also features skill-based call routing that intelligently directs inbound calls to the most appropriate customer agent, and detects voicemail messages for outbound calls to ensure agents only speak to customers.

CallTools’ comprehensive suite of contact center management tools provides valuable insights into call center performance, allowing users to assess call quality and track key metrics such as agent utilization rates and call volumes. With multiple support options, including an online ticketing portal, live chat, email, and phone, CallTools offers comprehensive assistance for all your call center needs. 


Unleash the full potential of your contact center today with CallTools.

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