There is a user limitation (max 4) on the RingCentral Meetings portion of the base software that really makes it unusable without upgrading, so that was a bit disappointing to find out.

The software runs flawlessly and I’ve had a great experience in both using it and learning it.

I have been very happy with the service, I love the app version so if I have to step out of the office I can still take calls.

The value of the comprehensive business package for the very affordable price.

I liked the usability with RingCentral. I was able to change the phone number on caller id very simply and it was a great integration with Salesforce.

RingCentral helped us to solve the use of old technology like physical faxes. It offered an affordable options for tele-conferences and it provides multiple options for customer service, when needed.

Overall it was a pleasure to use, and I would highly recommend it to anyone as long as you don't need a phone solution that can Integrate with Pipedrive.

Love the Voicemail to Text function, and how easy it is to return a call. Mobile app is also great.

I like the ring central faxing and desktop application. Super simple to use and user friendly.

I have had a pleasant experience with using this program and I would recommend it to others.

We utilize Salesforce heavily and the ease of use RingCentral provides with SF is wonderful. Highly Recommend the product if you are looking for a new VoIP provider.

It's a solid platform, but the UI needs some work. I believe the platform has excellent potential.

This time around we got a price reduction, app was completely redone and is great, and support has been significantly improved.

The customer support is great. They have always been so helpful every time I need help with our set up.

This tool has many great features and functionality, but it is still very simple and relatively intuitive to use.

The only complaint I have is that if you dont start your meeting within 5 minutes of logging into the meeting then the system kicks you out and you gave to call back in and start over.

It's a good experience overall but I wish they'd be more in line with other pricing.

Ring central is a great product, it can make reaching clients and employees possible during any circumstance. Training employees of the system was easy and quick.

Easy to use and customer service is always helpful. Great app for your mobile phone.

Overall, RingCentral is outstanding. The price is affordable and I love the fact that there's no contract.

Easy onboarding, great service, easy to use administrative controls. Best mobile app of any VOIP service.

And...we can send/receive text messages as well which is AWESOME. I have not used the video yet, but will be testing it out next week - my expectation is that the video will be easy to use as well.

These people are the worst. And this is their sales department, the department that is usually the nicest to deal with.

I emailed, went to facebook and used the chatbot to try and cancel and no one executed my cancelation and was charged for the service.

Very supportive and responsive; easy to work with, and always there when help was needed.

Great product and very rich features. Easy to implement and they have an awesome and highly responsive  support team.

Again I love how stable it is. When we're down, we lose money.

My best advice is to read the resource documentation and find a training course that will launch you into rapid development and deployment.

We have been almost able to do everything. We are pretty creative and have been able to be very creative with our deployment.

Bright Pattern is helping us with our Customer Service department.

Custom reporting is a little difficult, however this is being addressed in a coming release.

I miss API webhooks, but it is coming in the next release.

Excellent Cloud Contact Centre Platform with Enterprise Abilities.

The order an email thread shows is confusing. There is no option to set different signatures as we can in outlook.

The app has a tendency of logging off the user when it goes in idle mode, which leads to missed calls and inconveniences for the user and the client.

This has given my users the ability to build custom dashboards that can be presented to not only management/supervisors but to all the agents as well.

Really well designed and supported omnichannel tools that is well integrated with other tools. My favorite feature is the flexible scenario planning.

Does what it says on the tin and is very easy to use. Excellent customer service, the guys are always available for a quick call.

It turned out that feedback we had given aspect, BP had taken and improved their system and actually commented on a few of my employees by names that they were grateful for that and it helped them.

I love Bright Pattern, from the beginning the demo was great, explained things in great detail. As we moved our services over to them they have been super easy to work with.

Rapid deployment of new routing strategies and easy integrations. I can set up​ a URL screen-pop in 30 seconds.

You'll save thousands in development costs and allow for cross/multi-channel communications with unbelievable ease.

One of the easiest systems to use I have encountered in 25 years of call center experience. The technology is amazing, and the customer service even better.

Bright Pattern is an excellent partner with a very attractive quality v/s price.

Bright Pattern is really looking to build a great product and is really listening to and trying to make their customer's happy.

They have a great product and a great team. The product has worked as designed and has been very reliable.

I do not like the thread of the email chain for the software. It is very confusing and misguiding.

To out case notes is very helpful too. It is user friendly when it works good.

We have seen a significant reduction in issues submitted from the field and when we do have issues the Bright Pattern team is fantastic in helping us get to a resolution quickly.

The ease of implementation for chat has enabled us to quickly build and turn chat on for our customer facing sites in less than a day.

US Dollar

RingEX is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling.


RingEX is a fully integrated mobile-based phone system that helps keep employees connected via a variety of business and personal devices including smartphones, tablets, desktops and phones.


The RingCentral mobile app is integrated with the phone system and keeps employees connected to customers and colleagues from anywhere. Additionally, RingCentral integrates with basic email platforms and other applications such as Salesforce CRM, Box, Dropbox and Google Docs.


RingEX gets businesses up and running within minutes. All phones are ready for immediate use and setup. Users can manage their own phone preferences without IT help.



LongDescription

Call Transfer

Online Voice Transmission

Two-Way Audio & Video

Access Controls/Permissions

Activity Tracking

SMS Messaging

Employee Directory

IVR/Voice Recognition

Single Sign On

Voice Mail

Auto-Dialer

Communication Management

Call Recording

Call Logging

Calendar Management

Collaboration Tools

On-Demand Recording

Call Center Management

VoIP

File Transfer

Call Routing

Virtual Extensions

Call Queues

Recording

Contact Management

VoIP Connection

Help Desk Management

Audio/Video Conferencing

Mobile Access

Voicemail Transcription

Ring Groups

Hotkeys

Virtual Call Center

Call Reporting

Multi-Channel Communication

Role-Based Permissions

Unified Communications

Call Conferencing

Predictive Dialer

Caller ID

Call Screening

Event Triggered Actions

File Sharing

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Multi-User Collaboration

Knowledge Base Management

Fax Management

Telemarketing Management

Chat/Messaging

Multiple Parties

Conferencing

Open Database Design

Reporting/Analytics

Monitoring

Scheduled Recording

Video Conferencing

Call Tracking

Purchasing & Receiving

Call Monitoring

Archiving & Retention

Third-Party Integrations

Microsoft Outlook Integration

Callback Scheduling

SIP Trunking

Automated Attendant

For Small Businesses

For Cloud Phone Systems

Automatic Call Distribution

Presentation Streaming

Screen Sharing

Two Way Audio & Video

Automated Routing

Remote Access/Control

Call Tracking Metrics

RingCentral MVP has three pricing plans:

Core: $20/user/month
Advanced: $25/user/month
Ultra: $35/user/month

Save up to 33% by paying annually

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

RingCentral MVP

In Person

Live Online

Webinars

Documentation

Videos

Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including inbound and outbound voice, email, chat, and social media. Bright Pattern scales from 5 to 10,000 concurrent agents and provides customer relationship management (CRM) integrations to assist with customer support.


Bright Pattern supports multiple channels such as voice, chat and web support, social media, and service desks. Customer support teams can access customer information from any web browser, and skills-based call routing can help teams address customer needs by sending support request to the correct team member.


Bright Pattern Contact Center also includes automatic call re-routing in case of system issues. If, for example, a server fails while a customer service representative is on a call, Bright Pattern will automatically re-route the call to a new server so that the call does not get dropped.



Support Ticket Management

Real-Time Analytics

Employee Management

Surveys & Feedback

Multi-Channel Management

Performance Management

Customizable Reports

Real-Time Monitoring

Customer Service Analytics

Blended Call Center

Customer Database

Call Disposition

Progressive Dialer

Data Import/Export

Call List Management

Self Service Portal

Outbound Call Center

List Management

FCC Compliance

Survey/Poll Management

Real Time Data

Call Scheduling

Inbound Call Center

Call Scripting

Queue Management

Social Media Integration

Real-Time Notifications

Campaign Specific Caller ID

Real-Time Chat

Dashboard

Manual Dialer

FTC Compliance

Alerts/Escalation

Real Time Reporting

Feedback Management

Automatic Lead Distribution

Appointment Management

Drag & Drop

Customer History

Live Chat

Campaign Management

Lead Management

Engagement Tracking

Pre-recorded Messages

Quality Management

Text Analysis

Lead Capture

Email Alerts

HIPAA Compliant

Customer Segmentation

Our seat licenses are priced monthly, per agent. We reward customers who commit to an annual contract with favorable pricing, compared to month-to-month agreements. An annual contract delivers all of our standard product features, along with certainty and peace of mind.

RingCentral MVP vs Bright Pattern

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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