OmniTouch Contact Center Software

OmniTouch Contact Center Software

Find out more:

Find out more:

About OmniTouch Contact Center

Alcatel-Lucent OmniTouch is a contact center solution for businesses of all sizes that are mainly driven by inbound voice interactions. It caters to various industries including healthcare, education, hospitality, manufacturing and retail. This solution consists primarily of five modules: Supervision, Distribution, IVR, Agent and Outbound. The Supervision module enables monitoring of working groups and provides performance analysis. The Distribution module provides an automatic call distributor for routing calls. It also builds a virtual contact center. Supervisors can assess call traffic, identify unforeseen situations and modify call distribution. IVR functionality offers speech recognition, text to speech technologies and also voice, fax and email integrati...

OmniTouch Contact Center Pricing

Contact Alcatel-Lucent for pricing details

Free trial: 

Not Available

Free version: 

Not Available

Close

Image 1 of 6

Activity tracking

Be the first to review OmniTouch Contact Center

Share your thoughts with other users.