VBVoice Software

VBVoice Software

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About VBVoice

Pronexus VBVoice is an on-premise call center solution that helps small to large enterprises build and develop interactive voice response (IVR) applications using a drag-and-drop interface. It enables users to convert text files into synthesized speech outputs, improving customer experience with the brand. Key features of Pronexus VBVoice include automated directory assistance, inbound/outbound IVR, voice verification, telephone banking and centralized logging. It comes with a predictive dialer, which lets users automate processes for outbound calls using various algorithms, optimizing agent productivity. Additionally, managers can keep track of system modifications and recall specific versions as per requirements. Pronexus VBVoice helps businesses perform ser...
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Pronexus VBVoice moving licenses screenshot

VBVoice User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

4.5

Customer support

5

Functionality

4

Showing 5 reviews

John

Company size: 2-10 employees

Industry: Telecommunications

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2019

Pronexus VBVoice SDK - A Must For IVR Functionality

We have been able to provide good quality software products for the telephony markets we sell into... Unified Communications has been are key market and oldest vertical market... Nice to have a company around that has more years in business then yours... We are into our 20th year now...

Pros

The number of deployments that can be done easily with the SDK is amazing... We are able to provide applications to our customers that are better and more stable than the shareware software running out there... Support for the telephony and the application development side has always been there for us...

Cons

In the past the constant new versions caused us to continually have to update sites in the field... While this might be an easy task for a company that has one or two applications deployed... Becomes much more difficult when you have 100's of sites to update and maintain... Fortunately it looks like that is slowing down with Version 10...

Mark

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

July 2019

VBVOICE & Scribe

Pros

The support of the Pronexus Team and their willingness to help us meet the changing needs of ours has been great. They have taken our suggestions and incorporated into the product. The product is easy to use and flexible to create new solutions for our customers.

Cons

The reset of the licensing when moving virtual servers can sometimes be a problem, but the team is responsive to requests to do this.

Rene

Company size: 1,001-5,000 employees

Industry: Utilities

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

December 2017

Support is very helpful.

Communicate with customers easy

Pros

The support team works with you to ensure you get the right features .

Cons

Testing can be difficult in some cases .

Jeffrey

Company size: 2-10 employees

Industry: Information Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2019

Outstanding company to work with

Pros

Would be hard pressed to name a company more responsive than this. Outstanding customer and sales support

Cons

More examples in their documentation, specific to VB.Net

Reasons for switching to VBVoice

Support

Brian

Company size: 11-50 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

August 2019

Simple Telephony in .NET

We have been in the telecom software business for 30 years. We have implemented VBVoice since back in the VB6 days and continue with our .NET development team. We have deployed hundreds of custom and reusable IVR, outcall, or even voicemail applications over the years with great success.

Pros

Easy to implement with a fairly robust feature set. .NET integration allowed us to get extremely complicated call flows implemented quickly and enjoy all the other .NET benefits.

Cons

Deep SIP integration is not yet available.