PureConnect

VICIdial

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Ratings & Reviews

Overall Rating

4.09 / 5 (100)

4.72 / 5 (244)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

5.0 / 5

Customer Support

3.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

July 20, 2020

August 5, 2020

Pros/Cons

  • Pros

  • Great soft phone support, very tweakable, phone logs are easy to access for every call you don't have to dig for them. It's very customizable. Great for call centers.

  • It's easy to use and is so feature rich out of the box it. The organisation loves the collaboration tools.

  • Cons

  • Telephony Features are OK but need some improvement if compared to features provided by traditional IPT vendors like Cisco and Avaya.

  • While dashboard works great, Pure cloud reports are something that can be improved a lot. you have to mine a report data in excel before it can be used in a presentable format

  • Pros

  • Its free, no cost to setup and no hassle. Iove the fact that it is versatile. I would recommend this.

  • i love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors

  • Cons

  • While the reports are very informative ,they are hard to understand .I would also be very happy with a design update .

  • It can get expensive, as you pay for minutes. Customer support is pretty much non-existent. Overall, great for a start-up but not something you would want to use long term.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots