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Supported Operating System(s):
Web browser (OS agnostic)About Qubicles
Qubicles is a cloud-based contact center solution for sales and customer service teams covering email, phone and live chats. Key features include inbound, outbound and blended campaigns, call routing, interactive voice response (IVR), drag-and-drop scripting, call recording, inbound-email routing and open APIs.
Qubicles inbound queue features welcome messages, whisper messages to agents, hold prompts, queue notifications, estimated wait times, skill-based routing and priority management. Users can create dynamic call scripts with conditional branching using a drag-and-drop scripting tool.
Users can create custom caller IDs for each campaign, dialing list or individual lead. With Qubicles, users can connect multiple email accounts including Gmail, Hotm...
24 Reviews of Qubicles
Average User Ratings
Overall
4.38 / 5 stars
Ease-of-use
4.5
Value for money
5.0
Customer support
4.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
November 2017
Francis from Miranda Research and Consultancy
Verified Reviewer
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2017
Incomparable
A lot, we were able to expand with the help of this software. Technical difficulties that were handled as soon as we sent the ticket to their staff, issues that rarely happens.
Pros
Great quality of calls, great support and easy to use apps to manage different campaigns.
May 2020
Alex from Smart Contact Hub
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
May 2020
OVERVIEW
I would say is a good tool, since you basically have all the call center architecture in place when you get started with them, however, I would highly recommend keeping users posted when running maintenance processes in the back-end of that platform.
Pros
It's very easy to set up and it requires almost no expertise to get it going.
Cons
In my case, since most of the traffic is inbound calls, I've experienced too many dropped calls and dead airs and sometimes I would say 2 or 3 times a month, unexpected errors when using this interface for the agents.
Reasons for Choosing Qubicles
Mainly that uses a prepaid option so you top up the account as you go and that it has the option to rank agents in the queue based on their skills.
Reasons for Switching to Qubicles
That required java and was a tad expensive for the value I was getting out of it.
April 2019
Daryl from INtegrity Matters
Verified Reviewer
Company Size: 2-10 employees
Industry: Political Organization
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
Powerful tool
Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of it there's no other solution that compares. The 6 second billion increments are the real secret. There are a lot of features to take advantage of and you can have deep control of your campaigns. Lack of AMD really frustrated though!
Pros
Flexibility, cost effectiveness, scalability.
Cons
There's a rather steep learning curve and answering machine detection absolutely bad! I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep. Absolutely inexcusable.
April 2017
Jessica from LifeCell
Company Size: 51-200 employees
Industry: Cosmetics
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
3.0
Functionality
4.0
April 2017
IT and Call Center Manager perspective.
Fenero has grown a lot since we started with them three years ago. We originally started with just Inbound and have grown with adding inbound ques and outbound campaigns including auto-dialers. Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols.
Pros
Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics.
Cons
Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols.
July 2017
Oscar from First Loan Choice
Company Size: 11-50 employees
Industry: Computer & Network Security
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2017
Wonderful experience!
Process optimization and cost-reductions
Pros
The ease of use, and ease of deployment. Had a roboust contact-center solution deployed in 3 days. The platform does everything larger contact-center solutions offer AND MORE! It gives you full and total control over your ACD, skills, IVR routes, prompts, messages, etc. Tools like the automatic callback feature are included with the platform; Most comprable products sell this as an add-on. The integrated soft-phone allows agents to work anywhere there's an internet connection with superior sound quality
Cons
There are no contracts to sign, not having to pay to sign-up or enroll. We simply pay for what we use!
