About RingCentral Engage Voice

RingCentral Engage Voice is a cloud-based contact center solution designed to help small to large enterprises automate and streamline outbound and blended communications between customers and call centers. It comes with a configurable dashboard, which helps users monitor key performance indicators (KPI) and streamline all inbound/outbound communication with clients.

Key features of RingCentral Engage Voice include agent scripting, automatic call distribution (ACD), interactive voice response (IVR) and call recording. The centralized platform provides users with an administration interface to develop outbound campaigns and detect voicemails. Additionally, it allows businesses to generate leads, recruit agents, conduct market research and manage fundr...


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Supported Operating System(s):

Web browser (OS agnostic)

76 Reviews of RingCentral Engage Voice

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(49)

49

4 stars

(20)

20

3 stars

(6)

6

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 76 results

July 2019

Mayank from Ilico Infotech

Company Size: 51-200 employees

Industry: Staffing and Recruiting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2019

1 spot solution...

During training freshers for the RPO process, RingCentral helps me a lot to play sample calls for the trainees. I am loving this product.

Pros

I just love the clarity of the recorded audio and the date/time - wise access to the recorded audio s amazing. Helps me in barging calls during training and quality sessions.

Cons

Additional money to be paid for the recording feature A bit expensive than the new competitors.

April 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2019

Like most of the other RC options it's lacking

It has been an improvement from our older phone system as we can now hold persons responsible and more effectively give examples for coaching agents. Being able to go back and make sure worker A communicated with the customer about a new business quote or claim is great. I just want it to have a better interface. Also a voice to text preview on the recordings would really help alot in finding the right conversation.

Pros

Recordings work, they will also auto download to a linked cloud storage service and you can easily search recordings from the call log.

Cons

The actual process of finding a certain recording can be arduous. If the call had been transferred or if the caller made multiple calls that day sorting the information out will be a process. RC only supports a very few set of cloud storage services and setting up your own SFTP will require some investment in hardware and setup.

March 2018

Grace from Self-Employed

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

Does the job. As long as everything is set up, there shouldn't be many more problems.

- Ease of use after everything is already set up and you know how to find the recordings.

Pros

- Able to download the call recordings - Able to see calls for the past 60 days - Shows Caller ID for the people who called the number

Cons

- Unable to download the voice messages along with the call recordings - You have to know to choose "Extension" and not "Admin Portal" in order to find the voice messages - Sometimes the calls don't get transferred over to the number at the office, so there can be many missed calls at one point

December 2019

Amber from Argon Medical

Company Size: 501-1,000 employees

Industry: Medical Devices

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Automatic Call Recording

My over all experience is fantastic! The ability to record calls comes in handy and has made call training a breeze.

Pros

Amazing and my favorite feature. Being able to record calls is so helpful.

Cons

I don't have ANY negative feedback. I record calls often and haven't had one issue.

May 2019

Adam from VersiTech

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

May 2019

I really hate Ring Central...

Ring Central offers features like automatic call recording that are seemingly impossible to find elsewhere at a comparable price. This is literally the ONLY thing keeping us with this software. We have technical issues such as calls not forwarding to extensions properly, call detail reports missing crucial data such as which extension answered a call, or even forwarding calls to an entirely different non-affiliated company! We have several support tickets open with RC, some of which have been open for months. Their support center is almost entirely useless, and it is not uncommon to sit on hold for hours at a time as they "investigate" a technical issue. The second we find a viable alternative that has the features we require at a similar price point we are ditching this terrible service and never looking back.

Pros

Ring Central offers a feature set that is hard to find elsewhere for a similar price

Cons

The service is unreliable. We have technical issues almost daily.