RingCentral Engage Voice

RATING:

4.4

(7)
Overview

About RingCentral Engage Voice

RingCentral's predictive dialer makes missed calls and ones that go directly to voicemail a thing of the past. Reduce agent downtime and time between calls, so your agents spend more time making valuable customer connections and converting leads. Make your contact center more efficient and effective with RingCentral's auto dialer and maximize your agent's productivity. Set your agents up to deliver a better customer experience, save money and time, and increase the likelihood of reaching successful leads.

RingCentral Engage Voice Pricing

Contact RingCentral for pricing details.

Starting price: 

$119.00 per month

Free trial: 

Available

Free version: 

Not Available

RingCentral Engage Voice tasks screenshot

RingCentral Engage Voice Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for RingCentral Engage Voice

7 Reviews

Tabatha

Law Practice, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

RingCentral allows you to make calls from the office when you are not at the office

10 out of 10. The accessibility is what makes it a must for law firms.

PROS

It allows you to make calls from your business line anywhere in the world. I have the app on my laptop and cellphone. If we have issues with our main phones, the app always works so we never miss a call.

CONS

I wish there was a way to set it to record all calls coming into the office.

Reason for choosing RingCentral Engage Voice

RingCentral was provided to us through our Internet Service Provider.

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2022

Great Call Center Software, very reliable!

Nice software, really good for reports and analytics, also, to follow-up agents performance and hours.

PROS

Reports are really easy to process and download, very intuitive, and Also really easy to use and agents love it.

CONS

A dashboard for monitoring and follow-up agents could be better.

Reason for choosing RingCentral Engage Voice

Not Applicable.

Reasons for switching to RingCentral Engage Voice

To increase the performance and productivity of our teams.

Brian

Law Practice, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed February 2024

ring central vooice

PROS

it services our telephone needs with voice, text, messages

CONS

sometimes features are difficult to set up and get using

Reasons for switching to RingCentral Engage Voice

we were having too many problems with Nextiva that could not be resolved by company

Kirsten

Retail, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed August 2022

I had Ringcentral for 1 year and here's what I had to say about it

At first, I did like using RingCentral but in the long term, the company was not keeping up with the times and made bad business decisions. I got Ringcentral for only a few features, the app for Voice and Unlimited Text, and got more that I did not need and eventually got one of the main features taken from me before the contract was up. That left a bad taste in my mouth.

PROS

The ease of use of Ringcentral is smooth, especially for people who are not tech-savvy. I did enjoy having the feature of using my personal phone and having a separate app for my business line. They do offer the Desktop version and app for the use of the computer, which can be helpful.

CONS

I had a lot of issues with this software but mostly with customer service. It was more frequently to bad long customer service experience instead of good. The average time was easily 45 mins to one hour. I felt like any issue I had I was being bounced around different departments of trying to solve the issue and it felt like the representatives did not know the software very well. The only department that know their product was sales. The desktop version felt dated and could utilize new features. The user's interface was not friendly to bulk texting, so you had to only personally text per account. When you had to bulk you can only do it with 10 contacts at a time and you would have to input it by name versus seeing a list of contacts. The organization of the contacts, again very dated not efficient. You could not tag the account and make it a simple search. It had a lot of features that I did not find useful for my needs, video conferencing, automated scheduling through text, and their version of chat. Since I own a storefront, I did not need video conferencing and when clients would text about appointments RingCentral would automatically make a reminder and remind me of it for a video conference. I liked the automatic but not the video conference. Ringcentral has its own chat service and I did not need or want this feature. In the beginning, it was confusing what was text service or the Ringcentral chat. Since RingCentral is not known to the public it was pointless.

Reason for choosing RingCentral Engage Voice

I was considering using my old iPhone and connecting it with my cell phone provider but found it more cost-effective and useful to use RingCentral at the time.

Reasons for switching to RingCentral Engage Voice

The main reason I left Ringcentral was they change their service from unlimited texting to limited texting, without the option to keep unlimited. That was a terrible business move to cut off the unlimited texting, and I was bounded by contract to stick it through, but I found another service. With more research, I found some features that would help my business that are dealbreakers and since RingCentral couldn't keep up, I did not want to stick around.

Adam

Government Administration, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

RingCentral works great!

PROS

Ease of use. I like how I can have my phone ring through to my cell phone and people don’t get my cell number.

CONS

There really isn’t anything that I dislike about RingCentral.

Sung

Biotechnology, 11-50 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2023

Easy to use software for Voice Call management

PROS

It is easy to use and implement. It can be picked up to be used any level of experience in your team quickly.

CONS

Pricing is okay. Feel the pricing could be more compeptitive.

Amber

Medical Devices, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

RingCentral Engage Voice

My overall experience with RingCentral Engage Voice has been great.

PROS

I loved most about RingCentral Engage Voice is how easy it has made it to collaborate with my team.

CONS

I don't have any negative feed back from our customers and it's overall great.

7 Reviews