RingCentral Engage Voice

RingCentral Engage Voice

4.00

(3)

What isRingCentral Engage Voice?

Price Starts from

$119.00 per month

RingCentral Engage Voice is best for:

Call Center
Best For All Business Sizes
Supports Multiple Platforms

The top things reviewers say:

Great value for money
Great ease of use
Great functionality

RingCentral's predictive dialer makes missed calls and ones that go directly to voicemail a thing of the past. Reduce agent downtime and time between calls, so your agents spend more time making valuable customer connections and converting leads. Make your contact center more efficient and effective with RingCentral's auto dialer and maximize your agent's productivity. Set your agents up to deliver a better customer experience, save money and t...

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RingCentral Engage Voice tasks screenshot
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How much doesRingCentral Engage Voice cost?

Price starts from $119.00 per month

Contact RingCentral for pricing details.

Free trial: available

Free version: unavailable

What training doesRingCentral Engage Voice offer?

RingCentral Engage Voice offers the following training options:
  • In Person
  • Live Online
  • Webinars
  • Documentation
RingCentral Engage Voice does not offer:
  • Videos

What features doesRingCentral Engage Voice offer?

Top RingCentral Engage Voice features and user ratings for each are:

Automatic Call Distribution
Call Recording
Lead Management
Predictive Dialer
Campaign Specific Caller ID
Reporting/Analytics
Call Monitoring
Campaign Management
Call Transfer
API
Auto-Dialer
Customer Database
Call Center Management
Call Disposition

What support doesRingCentral Engage Voice offer?

RingCentral Engage Voice offers the following support options:
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live Rep)
  • Chat

What deployment options doesRingCentral Engage Voice offer?

RingCentral Engage Voice offers the following deployment options:

Cloud, SaaS, Web-Based
Windows (Desktop)
Mac (Desktop)

RingCentral Engage Voice does not offer:

Chromebook (Desktop)
iPhone (Mobile)
Linux (Desktop)
Android (Mobile)
iPad (Mobile)
Windows (On-Premise)
Linux (On-Premise)

RingCentral Engage Voice Reviews

Overall Rating

4.00

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

3.5

Value for money

4

Functionality

4

Most Helpful Reviews for RingCentral Engage Voice

1 - 3 of 3 Reviews

Amber

501-1,000 employees

Medical Devices

Less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed December 2019

RingCentral Engage Voice

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

My overall experience with RingCentral Engage Voice has been great.

PROS

I loved most about RingCentral Engage Voice is how easy it has made it to collaborate with my team.

CONS

I don't have any negative feed back from our customers and it's overall great.

Anonymous

51-200 employees

More than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed September 2022

Great Call Center Software, very reliable!

OVERALL RATING

4.0

EASE OF USE

5.0

VALUE FOR MONEY

4.0

CUSTOMER SUPPORT

4.0

FUNCTIONALITY

4.0

Nice software, really good for reports and analytics, also, to follow-up agents performance and hours.

PROS

Reports are really easy to process and download, very intuitive, and Also really easy to use and agents love it.

CONS

A dashboard for monitoring and follow-up agents could be better.

Reason for choosing RingCentral Engage Voice

Not Applicable.

Reasons for switching to RingCentral Engage Voice

To increase the performance and productivity of our teams.

Kirsten

1 employee

Retail

Less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed August 2022

I had Ringcentral for 1 year and here's what I had to say about it

OVERALL RATING

3.0

EASE OF USE

4.0

VALUE FOR MONEY

3.0

CUSTOMER SUPPORT

1.0

FUNCTIONALITY

3.0

At first, I did like using RingCentral but in the long term, the company was not keeping up with the times and made bad business decisions. I got Ringcentral for only a few features, the app for Voice and Unlimited Text, and got more that I did not need and eventually got one of the main features taken from me before the contract was up. That left a bad taste in my mouth.

PROS

The ease of use of Ringcentral is smooth, especially for people who are not tech-savvy. I did enjoy having the feature of using my personal phone and having a separate app for my business line. They do offer the Desktop version and app for the use of the computer, which can be helpful.

CONS

I had a lot of issues with this software but mostly with customer service. It was more frequently to bad long customer service experience instead of good. The average time was easily 45 mins to one hour. I felt like any issue I had I was being bounced around different departments of trying to solve the issue and it felt like the representatives did not know the software very well. The only department that know their product was sales. The desktop version felt dated and could utilize new features. The user's interface was not friendly to bulk texting, so you had to only personally text per account. When you had to bulk you can only do it with 10 contacts at a time and you would have to input it by name versus seeing a list of contacts. The organization of the contacts, again very dated not efficient. You could not tag the account and make it a simple search. It had a lot of features that I did not find useful for my needs, video conferencing, automated scheduling through text, and their version of chat. Since I own a storefront, I did not need video conferencing and when clients would text about appointments RingCentral would automatically make a reminder and remind me of it for a video conference. I liked the automatic but not the video conference. Ringcentral has its own chat service and I did not need or want this feature. In the beginning, it was confusing what was text service or the Ringcentral chat. Since RingCentral is not known to the public it was pointless.

Reason for choosing RingCentral Engage Voice

I was considering using my old iPhone and connecting it with my cell phone provider but found it more cost-effective and useful to use RingCentral at the time.

Reasons for switching to RingCentral Engage Voice

The main reason I left Ringcentral was they change their service from unlimited texting to limited texting, without the option to keep unlimited. That was a terrible business move to cut off the unlimited texting, and I was bounded by contract to stick it through, but I found another service. With more research, I found some features that would help my business that are dealbreakers and since RingCentral couldn't keep up, I did not want to stick around.