My overall experience with RingCentral Engage Voice has been great.

I loved most about RingCentral Engage Voice is how easy it has made it to collaborate with my team.

I don't have any negative feed back from our customers and it's overall great.

Nice software, really good for reports and analytics, also, to follow-up agents performance and hours.

Reports are really easy to process and download, very intuitive, and Also really easy to use and agents love it.

A dashboard for monitoring and follow-up agents could be better.

At first, I did like using RingCentral but in the long term, the company was not keeping up with the times and made bad business decisions. I got Ringcentral for only a few features, the app for Voice and Unlimited Text, and got more that I did not need and eventually got one of the main features taken from me before the contract was up. That left a bad taste in my mouth.

The ease of use of Ringcentral is smooth, especially for people who are not tech-savvy. I did enjoy having the feature of using my personal phone and having a separate app for my business line. They do offer the Desktop version and app for the use of the computer, which can be helpful.

I had a lot of issues with this software but mostly with customer service. It was more frequently to bad long customer service experience instead of good. The average time was easily 45 mins to one hour. I felt like any issue I had I was being bounced around different departments of trying to solve the issue and it felt like the representatives did not know the software very well. The only department that know their product was sales. The desktop version felt dated and could utilize new features. The user's interface was not friendly to bulk texting, so you had to only personally text per account. When you had to bulk you can only do it with 10 contacts at a time and you would have to input it by name versus seeing a list of contacts. The organization of the contacts, again very dated not efficient. You could not tag the account and make it a simple search. It had a lot of features that I did not find useful for my needs, video conferencing, automated scheduling through text, and their version of chat. Since I own a storefront, I did not need video conferencing and when clients would text about appointments RingCentral would automatically make a reminder and remind me of it for a video conference. I liked the automatic but not the video conference. Ringcentral has its own chat service and I did not need or want this feature. In the beginning, it was confusing what was text service or the Ringcentral chat. Since RingCentral is not known to the public it was pointless.

It is easy to use and implement. It can be picked up to be used any level of experience in your team quickly.

Pricing is okay. Feel the pricing could be more compeptitive.