Smart CTI Connector

NovelVox Smart CTI Connectors allow contact centers to link supervisor and agent desktops to their phone systems, providing a single interface for users to control calls, access caller information, monitoring performance, and more. The connectors can be used with a variety of contact centers, including Cisco, Genesys Cloud, and Avaya Aura. NovelVox Smart CTI Connectors automatically display relevant customer information to agents, allowing them to personalize calls and address customer issues, with access to complete conversation histories and the ability to chat with other agents and get information. NovelVox's embedded CTI connectors also provide supervisors with agent monitoring tools, allowing them to silently monitor agents, manage agent status and barge-in to ca...