Intermedia Video Conferencing Software
About Intermedia Video Conferencing
Cloud Contact Center, by Telax Voice Solutions, is a call center management solution designed for SMB companies in various industries. Government agencies, retail, energy, healthcare, insurance, professional services, engineering, consulting, and other agencies can adopt the platform to suit their needs.
Core functionalities of Cloud Contact Center include automatic call distribution, auto dialing, interactive voice response, workforce management and scheduling, call center scripting, computer telephony integration, and performance management and analytical tracking. Users are able to customize features and scale the system to accommodate unprecedented call volume. Multi-skill routing is available to assign incoming calls to the appropriate team members. Automated ...
Intermedia Video Conferencing Pricing
Please contact Intermedia directly for pricing information.
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Intermedia Video Conferencing User Reviews
OVERALL RATING
Showing 7 reviews
Elizabeth
Company size: 51-200 employees
Industry: Consumer Services
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2018
Best Phone System ever!!
Very easy! Super reliable! And so customizable!
Pros
We love this system! Its able to handle high volume unlike others we have used. Its very user friendly we are are to change so many aspects on real time and the reports are wonderful! I highly recommend for any call center! We are a full remote call center and this has been a wonderful service for us!
Cons
I would like to see the actual calls in queue verses a number. If there was a different type view where you could see each call that is waiting.
Paul
Company size: 1,001-5,000 employees
Industry: Outsourcing/Offshoring
Time used: More than 2 years
Review Source: Capterra
May 2017
Telax has served as a reliable call delivery system for our call center for several years.
Secure call delivery. Hosted environment that we can scale easily.
Pros
Able to supplement our other Telco technology with the Telax system to accommodate security requirements for our clients, as well as providing a redundant environment for our programs.
Cons
Changes to IVR messaging made globally by Telax. We are used to making changes ourselves a little more quickly on our primary ACD.
Kerron
Verified reviewer
Company size: 201-500 employees
Industry: Telecommunications
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2020
Not Flawless, but We're Pretty Happy With it!
Customer service has been great, we use it daily with few complaints. FCC compliant.
Pros
We switched to Telax to use with our Polycom phone system. This has MUCH better reporting than our other system had and is much more user-friendly. We love the call monitoring and that it is much more FCC compliant than others we've worked with in the past.
Cons
As a trainer, I look at how easy products are to onboard. This is easy enough once you figure out a few of the specificities of the program. Our reps, once familiar with it, do not have complaints using it daily. It sometimes doesn't stop the recording when we click the button.
Reasons for switching to Intermedia Video Conferencing
Mostly reporting and recording/tracking services.
Ben
Company size: 11-50 employees
Industry: Financial Services
Time used: Less than 12 months
Review Source
This review was submitted organically. No incentive was offered
March 2018
Excellent for SMB
Pros
we have a small call center for our franchisees and this software really helps make sure that every client gets directed correctly. Also has very good monitoring tools that has really improved our efficiency
Cons
The mobile suite isn't perfect, but it does okay. I'd like to see some extra reports for individual users.
Lisa
Company size: 51-200 employees
Industry: Retail
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2018
Telax Contact Center
Pros
The ease of set up and instructions given to team leads before the implementation was outstanding. This software also comes with great reports that were lacking.
Cons
There are additional features that would be helpful to our team such as viewing the call que the calls is from and the phone number while agent is on the call.
Lisbeth
Company size: 11-50 employees
Industry: Pharmaceuticals
Time used: Less than 12 months
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2018
Just what we were looking for!
Pros
The program is very user friendly. It is also cost effective compared to other companies that basically do the same things. Fast help support.
Cons
Some unnecessary features are not easy to take off. If they are able to turn it off then it affects something else that you do need and want.
Anonymous
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2018
Call Quality is pretty good with Telax
Pros
We really liked this product they High call quality with easier troubleshooting too. Best part it it can work with the pre-existing phone system.
Cons
There is not such, thing which we didn't like a about Telax.. They even offer Integrations in to multiple CRM platforms.