About Telax Cloud Contact Center

Cloud Contact Center, by Telax Voice Solutions, is a call center management solution designed for SMB companies in various industries. Government agencies, retail, energy, healthcare, insurance, professional services, engineering, consulting, and other agencies can adopt the platform to suit their needs.

Core functionalities of Cloud Contact Center include automatic call distribution, auto dialing, interactive voice response, workforce management and scheduling, call center scripting, computer telephony integration, and performance management and analytical tracking. Users are able to customize features and scale the system to accommodate unprecedented call volume. Multi-skill routing is available to assign incoming calls to the appropriate tea...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10, Not Applicable

7 Reviews of Telax Cloud Contact Center

Average User Ratings

Overall

4.29 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(2)

2

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

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Very likely

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Showing 1 - 7 of 7 results

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October 2018

Elizabeth from Blooms Today

Company Size: 51-200 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Best Phone System ever!!

Very easy! Super reliable! And so customizable!

Pros

We love this system! Its able to handle high volume unlike others we have used. Its very user friendly we are are to change so many aspects on real time and the reports are wonderful! I highly recommend for any call center! We are a full remote call center and this has been a wonderful service for us!

Cons

I would like to see the actual calls in queue verses a number. If there was a different type view where you could see each call that is waiting.

May 2017

Paul from Group O

Company Size: 1,001-5,000 employees

Industry: Outsourcing/Offshoring

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2017

Telax has served as a reliable call delivery system for our call center for several years.

Secure call delivery. Hosted environment that we can scale easily.

Pros

Able to supplement our other Telco technology with the Telax system to accommodate security requirements for our clients, as well as providing a redundant environment for our programs.

Cons

Changes to IVR messaging made globally by Telax. We are used to making changes ourselves a little more quickly on our primary ACD.

September 2020

User Profile Picture

Kerron from Strata Networks

Verified Reviewer

Company Size: 201-500 employees

Industry: Telecommunications

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

5.0

September 2020

Not Flawless, but We're Pretty Happy With it!

Customer service has been great, we use it daily with few complaints. FCC compliant.

Pros

We switched to Telax to use with our Polycom phone system. This has MUCH better reporting than our other system had and is much more user-friendly. We love the call monitoring and that it is much more FCC compliant than others we've worked with in the past.

Cons

As a trainer, I look at how easy products are to onboard. This is easy enough once you figure out a few of the specificities of the program. Our reps, once familiar with it, do not have complaints using it daily. It sometimes doesn't stop the recording when we click the button.

Reasons for Switching to Telax Cloud Contact Center

Mostly reporting and recording/tracking services.

March 2018

Ben from Thriveworks

Company Size: 11-50 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source


Ease-of-use

3.0

Functionality

5.0

March 2018

Excellent for SMB

Pros

we have a small call center for our franchisees and this software really helps make sure that every client gets directed correctly. Also has very good monitoring tools that has really improved our efficiency

Cons

The mobile suite isn't perfect, but it does okay. I'd like to see some extra reports for individual users.

September 2018

Lisa from Blooms Today

Company Size: 51-200 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

September 2018

Telax Contact Center

Pros

The ease of set up and instructions given to team leads before the implementation was outstanding. This software also comes with great reports that were lacking.

Cons

There are additional features that would be helpful to our team such as viewing the call que the calls is from and the phone number while agent is on the call.

May 2018

Lisbeth from Pharmaceuticals

Company Size: 11-50 employees

Industry: Pharmaceuticals

Time Used: Less than 12 months

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2018

Just what we were looking for!

Pros

The program is very user friendly. It is also cost effective compared to other companies that basically do the same things. Fast help support.

Cons

Some unnecessary features are not easy to take off. If they are able to turn it off then it affects something else that you do need and want.

March 2018

Anonymous

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2018

Call Quality is pretty good with Telax

Pros

We really liked this product they High call quality with easier troubleshooting too. Best part it it can work with the pre-existing phone system.

Cons

There is not such, thing which we didn't like a about Telax.. They even offer Integrations in to multiple CRM platforms.