VoiceGuide IVR by Katalina Technologies offers creation tools for inbound and outbound interactive voice response (IVR). The solution offers on-premise or cloud deployment and an open-source architecture for integration with other communication channels.
VoiceGuide IVR has a graphical call flow designer that helps with call management and allows call center executives to make process changes without requiring technical assistance. Other features offered by VoiceGuide IVR include text-to-speech conversion, speech recognition, biometric authentication and multi-language support.
The IVR solution works with Avaya, Cisco and many other telephony providers and systems. It timestamps all the selections made during the call in order to help with detailed call analysis. The solution offers a cloud-based dashboard and voicemail boxes. VoiceGuide IVR has a call recording feature that captures the entire interaction between the IVR and caller.
VoiceGuide IVR offers a perpetual license for a one-time fee that includes support via email and through an online knowledge base.
Zachary from TPCA
During a decade of running this software every minute of the day, I've had a few hardware failures, but this software has never failed me. The drag and drop visual call flow makes it the easiest IVR software in the world to use, yet it still gives you 100% flexibility deeper with the software to customize any technical outcome that you could dream up. It's actually the support documentation and "Voiceguide forum" that could be the sweetest part, mainly because that extensive library of examples makes even the finest nuances of customization a relatively quick and painless process to replicate in your own system.
Di from Telvero Group
We were able to create our survey with this software quickly and easily. Stand out from those we tried.
Support was great with a question we had.
There's a free trial available. Recommend it.