Voiso

RATING:

5.00

(6)

About Voiso

Voiso is a SaaS call center solution with its own telecom infrastructure supported by 12 PoPs worldwide. With advanced historical reporting and real-time monitoring features, Voiso can streamline operations for outbound, inbound, and blended call centers. Intuitive interface and flexible functionality make Voiso suitable for practically any use case. For outbound sales, Voiso enforces abandonment ratios, provides selective recording, and more compliance features to help navigate global and nation-specific requirements. For customer service call centers, Voiso stands out offering reduced handling times, real-time queue management, and all the necessary agent and supervisor capabilities. For BPOs, Voiso offers support to most CRMs and can even work with multiple syst...

Voiso Pricing

Voiso is offered across three pricing plans, outlined below. • Start-up: $49 per month • Professional: $79 per month • Professional Plus: $129 per month It also offers a pay-per-use pricing plan.

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Not Available

Voiso agent lists
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Voiso Reviews

Overall Rating

5.00

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Showing 6 reviews

User Profile

Sven

Verified reviewer

Company size: 1 employee

Industry: Electrical/Electronic Manufacturing

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

FUNCTIONALITY

5

March 2021

An awesome call center software

Pros

This software has a ton of metrics and functions for a free trial or a low price. Pretty satisfied. Very easy to find and use the many functionalities.

Cons

Not much to dislike about the software, given that I only used the free trial. So far so good.

Phidias

Company size: 201-500 employees

Industry: Financial Services

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2020

Great call quality and Service

PReviously having many issues and complaints about calling and interuptions. With Voiso the complaints and call issues are to the minimum.

Pros

User-friendly. Was easy to set up and swap from our current calling system we were using.

Cons

Comparing to other calling systems he hardly found any issues with the administration of the system

Reasons for choosing Voiso

Easier implimentation with our CRM and good call quality.

Reasons for switching to Voiso

We had toubles with incoming calls and call quality.

Serghei

Verified reviewer

Company size: 501-1,000 employees

Industry: Telecommunications

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2022

Review

Pros

Flexibility and Stability , User friendly interface

Cons

Live time video conference and virtual reality calls

Rebecka

Company size: 11-50 employees

Industry: Financial Services

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2023

Great Service & Product

Very good experience. So far so good.

Pros

Our company use Voiso call system daily and we have faced very few and minor issues that their support team was right there to assist with. They are always a message away. The system is close to flawless - fast, user friendly and great CRM to keep track of our team with. Any requests to change or customize our setup, again they are just a message away and their representative will call us up to discuss options right away.

Cons

At the moment I cannot come up with any desired feature, as each time we do ask for an update, they seem to have a solution to our needs.

Gabriel

Company size: 11-50 employees

Industry: Marketing and Advertising

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2023

Good tool, better partners in business

All good, nice to have them on my side

Pros

Everyday we work with them and in this business their service is mandatory to do our job. Good is to have a reliable solution that provide a correct service every day

Cons

The numbers they provide are not the one I want but they're still functional

Younes

Company size: 51-200 employees

Industry: Financial Services

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2023

Powerful software and great support

Pros

- Flexibility of callcenter and readiness to implement any suggestions or changes- Great support staff and immediate response

Cons

- There are no cons that we can report at this moment.