Supported Operating System(s):Web browser (OS agnostic)
Voiso is a call center software designed to help customer service centers and business process outsourcing (BPO) companies manage outbound calls. Administrators can use the dashboard to track agents' performance via graphs or actionable analytics, generate historical reports and determine various metrics including average call duration, handling time and more.
Using Voiso's interactive voice response (IVR) functionality, call centers can assign queues to various teams and automatically schedule and route calls to specific agents. Managers can convert call recordings into transcripts and retrieve data by leveraging various filters such as agent disposition, call outcome and more. Additionally, it lets users design marketing campaigns and utilize artifici...
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