Voxco IVR software


1 reviews(4.0/5)
1 reviews(4.0/5)

Voxco IVR is a cloud-based interactive voice response (IVR) messaging and survey solution. It allows users to design self-completion surveys and send automated voice messages to a broad audience.

Voxco IVR’s survey module sends respondents a pre-recorded questionnaire that can be answered using a telephone keypad. The solution is available in three modes: inbound, outbound and mixed mode. The inbound mode allows respondents to call a particular number at any given time to complete the survey, while outbound mode calls the respondents and has them complete the pre-recorded survey at that point only. In mixed mode, the solution allows respondents to switch from computer-assisted telephone interviewing (CATI) phone surveys while answering sensitive questions.

Voxco IVR messaging sends pre-recorded customer support messages to a set target audience. The solution also allows users to measure customer satisfaction and then identify gaps.

Support is provided via email and phone.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

1 Reviews of Voxco IVR

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  • Verified Reviewer

    May 2018

    very useful tool with voxco solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    the dropout rate is decreased in predectif dialing mode so in case there is no available operator in outbound operations the IVR takes the call and put the interviewer on hold

    Pros

    the IVR improved our production especialy in cati surveys in case of sensetif questions the interviewers is redirected to the IVR and answer the questions before returning back to the phone operator

    Cons

    a cloud version is not available at the moment it would be helpful for the vertual call center and in offshore operations

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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