Voxco IVR is a cloud-based interactive voice response (IVR) messaging and survey solution. It allows users to design self-completion surveys and send automated voice messages to a broad audience.
Voxco IVR’s survey module sends respondents a pre-recorded questionnaire that can be answered using a telephone keypad. The solution is available in three modes: inbound, outbound and mixed mode. The inbound mode allows respondents to call a particular number at any given time to complete the survey, while outbound mode calls the respondents and has them complete the pre-recorded survey at that point only. In mixed mode, the solution allows respondents to switch from computer-assisted telephone interviewing (CATI) phone surveys while answering sensitive questions.
Voxco IVR messaging sends pre-recorded customer support messages to a set target audience. The solution also allows users to measure customer satisfaction and then identify gaps.
Support is provided via email and phone.