About Voxco IVR

Voxco IVR is an automated voice response survey system that streamlines the delivery of self-completion surveys to a broad audience. It can operate on an inbound, outbound, or a flexible mixed method basis.

In survey mode, respondents can answer questionnaires at any time through the touchtone on their phone. In the messaging mode, the IVR system broadcasts messages to respondents. Voxco has clients in 30+ countries and offices in Canada/US, Europe & Australia.


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Windows 2000, Windows 8, Windows 10

2 Reviews of Voxco IVR

Overall rating

4.5 / 5 stars

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December 2020

Terry from Modus Research

Company Size: 2-10 employees

Industry: Market Research

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Voxco IVR - Modus Research

Have realized a cost-effective and fully integrated solution.

Pros

Excellent answering machine detection. Ease of use. Cost-effective. Linkage with CATI and database. Ease of set-up. Superb support.

Cons

Had some issues with reporting initially but these were overcome.

Reasons for Switching to Voxco IVR

Functionality and linkages

May 2018

Anonymous

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2018

very useful tool with voxco solution

the dropout rate is decreased in predectif dialing mode so in case there is no available operator in outbound operations the IVR takes the call and put the interviewer on hold

Pros

the IVR improved our production especialy in cati surveys in case of sensetif questions the interviewers is redirected to the IVR and answer the questions before returning back to the phone operator

Cons

a cloud version is not available at the moment it would be helpful for the vertual call center and in offshore operations