About Firefly Reservations

Firefly is a leading reservation management platform built for RV parks and campgrounds and was designed to make running a park less work. With automated payment processing, recurring billing, automated emails, Firefly takes as much work off your plate as possible.

On top of that, Firefly allows you to accept reservations online 24/7. This drastically reduces the calls you get requesting reservations or checking for availability. Just add a button to your existing website and the reservations will start pouring in!

Since Firefly is cloud based, you can use it anywhere in the world on any device.

Firefly was built to handle ongoing, seasonal, and short term reservations. Our customers have anywhere from 1 to 300 sites so it works for campgrounds of...


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14 Reviews of Firefly Reservations

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(20)

20

4 stars

(12)

12

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

May 2021

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Great Customer Experience

My overall experience has been very positive. The experience is great for customer, and is very intuitive and easy to set up for the administrator. It also includes lots of reports that help us track our growth with better bench marks.

Pros

The best part of Firefly is that it automates the reservation booking process. We no longer need a person available to take calls to book and manage existing reservations, because firefly does it all for us. The founder, Bradly, is always quick to response when we have questions, and was very helpful during the set up process. All of our customers also love how the online system allows for them to manage their reservations, including payment, all with their phone.

Cons

The biggest negative with Firefly is that there is no dedicated mobile app for iOS or Android. Users need use their mobile web browser or computer browser to use the system.

Reasons for Choosing Firefly Reservations

Competitive pricing and easy to use trial period

May 2021

Kurt from Sound View Camp and Retreat Center

Company Size: 2-10 employees

Industry: Recreational Facilities and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2021

Perfect solution for retooling during COVID

We needed to retool a summer youth camp into a campground during 2020 when family camping was the only thing permitted. After some research, Firefly seemed the easiest to implement and did not require a flood of money to begin or long-term commitment. The software allowed us to manage the new campground with minimal staff and no calendar glitches. Their support people understood our predicament and unique challenges of not being a "usual" campground and were very helpful and responsive.

Pros

There was no part of the set-up that was done on the company end. It was wonderful to just dig in and make it work for our unique operation. It is also easily taught to others and doesn't require a full-time registrar. The [SENSITIVE CONTENT HIDDEN] was amazing with customer support and added in features soon after they were requested. There are some features we haven't tried yet but use use others in creative ways - especially custom emails and exporting customers for mail-merge. Especially love the "buffer" that can be placed between rentals to meet the requirements for cleaning between guests.

Cons

It needs integration with other calendar programs. There is no way to email ALL of the dBase - sending a newsletter this way would be nice. We are not using the POS program as it seems clunky as compared to Square. I assume this will be streamlined in the future.

Reasons for Choosing Firefly Reservations

They wanted too many signatures and insisted on doing a lot of the setup. We preferred to set things up ourselves.

April 2021

Taylor from Highland Acres RV Resort

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2021

Great Customer Service

Pros

The greatest thing about this software is the customer service behind it. If we ever have questions they are just a phone call away. They are constantly updating the software to accommodate our needs as a seasoanl campground. Functionality, ease of access, and overall layout of the software is great.

Cons

Would like more help in the initial phases of set up/getting started.

May 2021

Chris from WonderTree Farm

Company Size: 2-10 employees

Industry: Farming

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

May 2021

Great starting point but needs to evolve

My experience with FireFly has been outstanding, but I need the next evolution of the platform in order for me to stay on board. [SENSITIVE CONTENT HIDDEN] is awesome and extremely responsive, I feel like we are along for the ride with him and the platform and I like being in the know of where his efforts are heading. If you all shift your energies and fill the void in the marketplace, I am sure you all can secure a product that is greatly differentiated from the rest of the platforms.

Pros

The setup of the software was simple and fast. Within an hour of first opening our account, I has the ability to embed a usable link on our website. It was great and with the assistance of [SENSITIVE CONTENT HIDDEN] (who is always responsive and attentive), we had a viable product within 24 hours. The reservation grid is a great feature and provide quick access I need to make guest relations readily available.

Cons

It is a web-based program. I need an app-based program to integrate with our business systems. Many businesses in the Agri-tourism industry, like ours, use POS systems like Clover because it affords us the ability to be agile and cover several vertically integrate enterprises and functions on one platform. I love firefly, but it requires me to use a personal laptop and separate processor for card services. My number one complaint is that Firefly does not integrate with Clover POS systems. Full disclosure -- no matter how much I like FireFly, the minute I find a reservation platform that does integrate onto our system, I will be switching. There is a huge void in the fastest growing outdoor market (small glamping operations with multiple lines of revenue) for the first to do this.

Reasons for Choosing Firefly Reservations

Faster to get a viable reservation platform to the market through FireFly versus other products.

May 2021

Jax from Wooyung Beach Holiday Park

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Support & Features are AMAZING!!

I love that every time I have contacted [SENSITIVE CONTENT HIDDEN] about an issue/question/feedback or idea, he has listened, replied, acted and implemented ALL of them...and there was a lot! I cannot highlight are how thoughtful and understanding [SENSITIVE CONTENT HIDDEN] has been, this is a company that goes above and beyond, a personalised service that is second to none. I tried many, many different software providers and

Pros

I love the customer kiosk , the all in one feel and look, easy integration, easy to understand and follow, the ease of use for the customer, cloning units and exporting info like blocked dates and seasonal rates across all or some of your units is labour saving indeed. This online booking system has saved so much time already and I have only added a small percentage of my sites, I cant wait to be fully online and regain even more time to focus on other aspects of our business.

Cons

Any processes that I found difficult, I made suggestions and they have all happened! so Nothing!

Reasons for Choosing Firefly Reservations

I am based in Australia and Firefly was a stand out option, but it was not configured for Australia, I contacted them and asked if it would be possible to add our currency/time zone/postcode and other Australian options instead of American ones, I got a swift response and [SENSITIVE CONTENT HIDDEN] said Yes! it has only taken 2 months and a few emails to bring this software up to Australian operational use. I am online and it all works!If you are based in Australia (or anywhere as I'm sure they can change settings now for any country) I would highly recommend this software and the support and the ease of use 100%