--- title: "Firefly Reservations Software Reviews, Demo & Pricing - 2026" description: "Review of Firefly Reservations Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/campground-management/firefly-reservations-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Campground Management Software](https://www.softwareadvice.com/campground-management/) / Firefly Reservations Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/campground-management/firefly-reservations-profile/reviews/)[Alternatives](https://www.softwareadvice.com/campground-management/firefly-reservations-profile/alternatives/) # Firefly Reservations Review From $3.50 Free trial 1 plan Wondering if Firefly Reservations is right for your organization? Our Campground Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Firefly Reservations 4.6 [(58)](https://www.softwareadvice.com/campground-management/firefly-reservations-profile/reviews/) Pricing Pricing available upon request ### About Firefly Reservations Firefly Reservations: Revolutionizing Campground Management Discover the power of Firefly Reservations, the premier cloud-based software designed to transform how campgrounds and RV parks operate. Our comprehensive solution not only simplifies reservation management but also enhances every aspect of campground operations, making it easier for owners to focus on what matters most—providing exceptional guest experiences. Comprehensive Booking Solutions: Firefly Reservations offers an intuitive online booking system that caters to both short-term adventurers and long-term residents. Our platform allows guests to view real-time availability using an interactive map of your campground or RV park, choose their perfect spot, and book their stay with just a few clicks. This system is fully customizable and can be seamlessly integrated into your existing website, maintaining your brand’s look and feel. Efficient Payment System: Manage all financial transactions with ease. Firefly supports automated recurring and scheduled payments, perfect for monthly fees or seasonal bookings. Our integrated POS system also handles on-the-spot transactions, utility billings, and additional service fees,... ensuring all payments are processed efficiently and securely. Automated Guest Communications: Automate essential communications with our customizable email templates. Send reservation confirmations, payment reminders, and notifications about upcoming events or promotions directly to your guests’ inboxes. This proactive approach keeps your guests informed and engaged throughout their stay. Self-Service Features: Enhance guest independence with our self-service kiosk, allowing for hassle-free check-ins and check-outs at their convenience. The guest management portal further empowers your visitors by letting them manage their reservations, update personal details, process payments, and view their transaction history anytime, anywhere. Operational Analytics: Dive deep into the analytics of your campground operations with Firefly’s robust data tools. Track occupancy rates, analyze booking trends, and monitor revenue streams to make data-driven decisions that boost profitability and streamline operations. Scalable and Secure: Firefly Reservations is built to scale with your business, accommodating any size of campground or RV park. We prioritize security with SSL encryption, regular backups, and compliance with industry standards to protect your data and your guests’ information. 24/7 Support: Our dedicated support team is always on hand to help you get the most out of Firefly Reservations. Whether you need technical assistance, want to explore new features, or have questions about best practices, we’re here to ensure your success. Benefits for Campground Owners: -Maximize occupancy and revenue with powerful booking tools. -Reduce administrative tasks with automation. -Enhance guest satisfaction with seamless check-ins and proactive communication. -Streamline financial operations with comprehensive payment integrations. -Gain valuable insights with detailed analytics and reporting features. Choose Firefly Reservations: Opt for Firefly Reservations and join countless other campground owners who have upgraded their management software to our state-of-the-art platform. With Firefly, you’re not just adopting new software; you’re revolutionizing the way you manage your campground, ensuring a future where campground management is straightforward, secure, and scalable. Transform your campground with Firefly Reservations—where innovation meets the great outdoors. Do you work for Firefly Reservations? [Manage this product listing](https://www.g2.com/products/firefly-reservations/claim_requests/new?auto=true) Wondering if Firefly Reservations is right for your organization? Our Campground Management Software selection experts can help you in 15 minutes or less. ## Firefly Reservations User Interface ## Popular Firefly Reservations Alternatives Main Product Firefly Reservations 4.6 [(58)](https://www.softwareadvice.com/campground-management/firefly-reservations-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.71Value for money - 4.85Customer support - 4.40Functionality Pricing Available upon request Get Price Alternative Product [Let's Camp](https://www.softwareadvice.com/product/522730-Lets-Camp/) 4.9 [(16)](https://www.softwareadvice.com/product/522730-Lets-Camp/#reviews) Ratings Breakdown - 4.75Ease of use - 4.88Value for money - 4.94Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [RoverPass](https://www.softwareadvice.com/vacation-rental/roverpass-profile/) 4.6 [(64)](https://www.softwareadvice.com/vacation-rental/roverpass-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.57Value for money - 4.69Customer support - 4.30Functionality Pricing Starting at $3.50 per month Get Price Alternative Product [Campspot](https://www.softwareadvice.com/hotel-management/campspot-profile/) 4.5 [(90)](https://www.softwareadvice.com/hotel-management/campspot-profile/reviews/) Ratings Breakdown - 4.34Ease of use - 4.60Value for money - 4.60Customer support - 4.29Functionality Pricing Available upon request Get Price Alternative Product [Park With Us](https://www.softwareadvice.com/campground-management/park-profile/) 4.9 [(25)](https://www.softwareadvice.com/campground-management/park-profile/reviews/) Ratings Breakdown - 4.92Ease of use - 5.0Value for money - 5.0Customer support - 4.84Functionality Pricing Available upon request Get Price Alternative Product [GEIVILTUR](https://www.softwareadvice.com/campground-management/geiviltur-profile/) 4.7 [(40)](https://www.softwareadvice.com/campground-management/geiviltur-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.72Value for money - 4.88Customer support - 4.70Functionality Pricing Available upon request Get Price ## Firefly Reservations Pricing and Plans Starting price: $3.50 Free Trial Free Version Reservation Fee $3.50 Plan includes: - Online Reservations - Interactive map - Ongoing reservations - Automated guest emails - Automatic recurring payments - Add-ons - Point-of-sale - Send mass email to guests - Record utilities quickly - Multiple payment methods Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Firefly Reservations Features - Popular features found in Campground Management Guest Check-in/Check-out Online Reservations Point of Sale (POS) Rental Management Site Maps Site Reservation Management - More features of Firefly Reservations Accounting Activity Dashboard Alerts/Notifications Availability Indicator Availability Management Billing & Invoicing Billing Rate Management Booking Management Calendar Management Channel Management Credit Card Processing Customer Accounts Customer Database Customer History Customizable Branding Customizable Templates Data Import/Export Discount Management Electronic Payments Email Marketing Employee Management Event Management Geographic Maps Guest Communications Historical Reporting Invoice Management Multi-Location Online Booking Promotions Management Rate Management Real-Time Data Reminders Reporting & Statistics Reservations Management Revenue Management Room Booking Template Management Third-Party Integrations Transaction History Utility Billing Website Integration ## Firefly Reservations Integrations Fiserv Integration rated undefined from -1 review ## Firefly Reservations User Reviews ## Firefly Reservations customer ratings - Overall rating: 4.6/5 - Total reviews: 58 ### Rating distribution - 5 stars: 40 reviews (69%) - 4 stars: 16 reviews (28%) - 3 stars: 0 reviews (0%) - 2 stars: 1 reviews (2%) - 1 star: 1 reviews (2%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.7/5 - Customer support: 4.9/5 - Functionality: 4.4/5 --- ### Great starting point but needs to evolve - Overall rating: 4/5 - Reviewer: Chris J. - Verified reviewer: Yes - Industry: Farming - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with FireFly has been outstanding, but I need the next evolution of the platform in order for me to stay on board. [SENSITIVE CONTENT HIDDEN] is awesome and extremely responsive, I feel like we are along for the ride with him and the platform and I like being in the know of where his efforts are heading. If you all shift your energies and fill the void in the marketplace, I am sure you all can secure a product that is greatly differentiated from the rest of the platforms. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The setup of the software was simple and fast. Within an hour of first opening our account, I has the ability to embed a usable link on our website. It was great and with the assistance of [SENSITIVE CONTENT HIDDEN] (who is always responsive and attentive), we had a viable product within 24 hours. The reservation grid is a great feature and provide quick access I need to make guest relations readily available. #### Cons It is a web-based program. I need an app-based program to integrate with our business systems. Many businesses in the Agri-tourism industry, like ours, use POS systems like Clover because it affords us the ability to be agile and cover several vertically integrate enterprises and functions on one platform. I love firefly, but it requires me to use a personal laptop and separate processor for card services. My number one complaint is that Firefly does not integrate with Clover POS systems. Full disclosure -- no matter how much I like FireFly, the minute I find a reservation platform that does integrate onto our system, I will be switching. There is a huge void in the fastest growing outdoor market (small glamping operations with multiple lines of revenue) for the first to do this. #### Reasons for choosing Firefly Reservations Faster to get a viable reservation platform to the market through FireFly versus other products. --- ### Perfect solution for retooling during COVID - Overall rating: 4/5 - Reviewer: Kurt S. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We needed to retool a summer youth camp into a campground during 2020 when family camping was the only thing permitted. After some research, Firefly seemed the easiest to implement and did not require a flood of money to begin or long-term commitment. The software allowed us to manage the new campground with minimal staff and no calendar glitches. Their support people understood our predicament and unique challenges of not being a "usual" campground and were very helpful and responsive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros There was no part of the set-up that was done on the company end. It was wonderful to just dig in and make it work for our unique operation. It is also easily taught to others and doesn't require a full-time registrar. The [SENSITIVE CONTENT HIDDEN] was amazing with customer support and added in features soon after they were requested. There are some features we haven't tried yet but use use others in creative ways - especially custom emails and exporting customers for mail-merge. Especially love the "buffer" that can be placed between rentals to meet the requirements for cleaning between guests. #### Cons It needs integration with other calendar programs. There is no way to email ALL of the dBase - sending a newsletter this way would be nice. We are not using the POS program as it seems clunky as compared to Square. I assume this will be streamlined in the future. #### Reasons for choosing Firefly Reservations They wanted too many signatures and insisted on doing a lot of the setup. We preferred to set things up ourselves. --- ### Poor company, unscrupulous business practices - Overall rating: 1/5 - Reviewer: Vail B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Functionality: 2/5 #### Pros The software originally was just $49.00 a month. And represented good value. The software it self is just okay. Glitchy at times, not easy to take reservations on the backing as you have to go through same reservation portal as the online bookings do. Limited options for taking payments. Again just so so.. , the best thing about the software was the pricing. But.. that’s all changed. #### Cons Unscrupulous business practices. They changed there subscription pricing from month to month, to month to month plus a 3.50 fee. Without my consent, and right before my season started. So I did not have the time to shop or switch platforms. I will still be doing so, and have started the process of finding new software. For the current pricing I feel there is better options out there. --- ### Firefly is a great program, highly recommend. - Overall rating: 5/5 - Reviewer: Wendy B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent, fast and easy to use. MUCH better that Campspot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Firefly is fast and responsive. One of the things I love is the option of being able to drag a reservation to a new site from the grid. #### Cons Arrivals that are not checked in/haven't arrived by closing disappear from the arrivals list the next day which makes the next shift need to search for anyone who stills owes money from last night. And the kiosk check in should have an option for guest to pay the balance when checking in. #### Reasons for choosing Firefly Reservations Honestly, Good [sensitive content hidden] wasn't taking new customers yet and we really wanted out of Campspot, Good [sensitive content hidden] recommend Firefly. #### Reasons for switching to Firefly Reservations Campspot was slow and unresponsive. They constantly blamed history or cookies for EVERY problem. Support was eh. --- ### Firefly Has Helped me Build my Business - Overall rating: 5/5 - Reviewer: Jim H. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent experience and glad i switched from Campspot #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is very customizable. I am able to adjust so many things to make it exactly what we want. #### Cons As with any software, there is a learning curve. #### Reasons for switching to Firefly Reservations Cost was part of it but Campspot seemed to be geared more towards large campgrounds so their abaility to provide support and meet my needs was limited --- ### Great Product - Overall rating: 5/5 - Reviewer: Timothy K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Generally, it takes the reservation and payment information, and then reports it back to us in a meaningful way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The training videos are thorough, meaningful and really helpful in taking you through the whole process, beginning to end. #### Cons I use QuickBooks. It may be there, and I just haven't found it, but I don't see a direct transition from Firefly to QuickBooks #### Reasons for choosing Firefly Reservations It looked easy to use and the training videos were great. #### Reasons for switching to Firefly Reservations The process was clumsy. We were never happy with it. --- ### Support & Features are AMAZING!! - Overall rating: 5/5 - Reviewer: Jax C. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love that every time I have contacted [SENSITIVE CONTENT HIDDEN] about an issue/question/feedback or idea, he has listened, replied, acted and implemented ALL of them...and there was a lot! I cannot highlight are how thoughtful and understanding [SENSITIVE CONTENT HIDDEN] has been, this is a company that goes above and beyond, a personalised service that is second to none. I tried many, many different software providers and #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the customer kiosk , the all in one feel and look, easy integration, easy to understand and follow, the ease of use for the customer, cloning units and exporting info like blocked dates and seasonal rates across all or some of your units is labour saving indeed. This online booking system has saved so much time already and I have only added a small percentage of my sites, I cant wait to be fully online and regain even more time to focus on other aspects of our business. #### Cons Any processes that I found difficult, I made suggestions and they have all happened! so Nothing! #### Reasons for choosing Firefly Reservations I am based in Australia and Firefly was a stand out option, but it was not configured for Australia, I contacted them and asked if it would be possible to add our currency/time zone/postcode and other Australian options instead of American ones, I got a swift response and [SENSITIVE CONTENT HIDDEN] said Yes! it has only taken 2 months and a few emails to bring this software up to Australian operational use. I am online and it all works!If you are based in Australia (or anywhere as I'm sure they can change settings now for any country) I would highly recommend this software and the support and the ease of use 100% --- ### Make reservations anytime and from anywhere - Overall rating: 4/5 - Reviewer: Gary P. - Verified reviewer: Yes - Industry: Human Resources - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A good program that is cloud based which makes you able to see and make a reservation any time or place.? #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to learn with all the reports that you need. #### Cons Customers can't change reservation dates or sites. #### Reasons for switching to Firefly Reservations Firefly combined with Astra and made Firefly a better product --- ### User friendly! - Overall rating: 5/5 - Reviewer: Lisa R. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it has definitely made life easier! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s easy to use and set up. Also new staff members can begin using it right away without a lengthy training period. #### Cons Not currently compatible with Apple Pay #### Reasons for switching to Firefly Reservations Not user friendly at all and adding items to POS was too many steps --- ### Council Road - Overall rating: 4/5 - Reviewer: James H. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been very positive with the use of Firefly software #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of moving from screen-to-screen has been a welcomed experience for my team. #### Cons Time to reset password if a customer is waiting #### Reasons for choosing Firefly Reservations Ease of use to complete a customer’s request. #### Reasons for switching to Firefly Reservations Too many software changes. The need to go from screen to screen to complete a customers reservation. --- Showing 1 - 10 of 58 Reviews [See All Reviews](https://www.softwareadvice.com/campground-management/firefly-reservations-profile/reviews/) ## Firefly Reservations Popular Comparisons [RoverPass vs Firefly Reservations](https://www.softwareadvice.com/campground-management/firefly-reservations-profile/vs/roverpass/)[Campspot vs Firefly Reservations](https://www.softwareadvice.com/hotel-management/campspot-profile/vs/firefly-reservations/)[GEIVILTUR vs Firefly Reservations](https://www.softwareadvice.com/campground-management/firefly-reservations-profile/vs/geiviltur/) [Compare All Alternatives](https://www.softwareadvice.com/campground-management/firefly-reservations-profile/alternatives/) ## Other Top Recommended Campground Management Software [Guesty](https://www.softwareadvice.com/hotel-management/guesty-profile/) **4.4** (485) Recently recommended **16** times [WebRezPro](https://www.softwareadvice.com/hotel-management/webrezpro-profile/) **4.6** (218) Recently recommended **15** times [rezStream](https://www.softwareadvice.com/vacation-rental/rezstream-profile/) **4.7** (118) Recently recommended **11** times [MegaTouch POS](https://www.softwareadvice.com/crm/megasys-profile/) **0.0** (0) Recently recommended **10** times Stuck Between Options? 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