I love how easy it is to use and how simple it makes managing the classroom(s). Having everything connected to the same app is great and limits the amount of time I need to spend running payroll and billing.

I dislike that parents are not able to add their own approved pick ups. At this point all approved pickups need to be added by an administrator and have to have their own separate account. For a lot of families that are just adding people as an emergency or for very infrequent it doesn’t make sense. I also would appreciate not having to deal with it on my end and instead allowing the parents to add someone connected to their account but still with a separate check in code. I also would love a way to upload or create student files for all required licensing documents to move away from using so much paper and having those important files also stored with everything else in the system making it even easier to keep track of everyone and set families up when they start

We can communicate quickly with parents. We can post calendars and newslettersWe can capture the day with pictures.The ease of check-in and check-out.

Notification when parents post a picture or other activity.Being able to communicate privately with individual parents.Being able to communicate more easily with customer support.

It really is a wonderful tool to have for communication with parents. It makes sending pictures really easy. I love knowing that our parents can easily receive pictures of their child throughout the day. As a parent myself, I love receiving pictures of my son!

I love the ability to post multiple pictures at the same time. All the options are easy to find and labeled really well (ie. nap, food, potty, etc.).

First, I really don't like how difficult it is to edit a note, photo, or custom message if we spot an error after sending it. We have used another platform before that you could easily click on which students had the note that was sent out and you could edit it one time instead of having to go through each child. For example, to edit a "note" that was sent we would have to edit it 19 times to fix it. That's a lot! If you could update this I would really, REALLY love Brightwheel. Secondly, can we please have a "Sent" message page separate from just the one page that groups the sent and received all in one. I am missing incoming messages because they're getting lost in a bunch of other messages. And one more thing about messages. This would help out SO much! Can there be an option to mark a message as "Unread"? Sometimes my morning assistant will check a message but forget to tell me and unfortunately I won't see the notification that a message came in. But if it could be known that if anyone reads a message before the lead teacher they can easily indicate it as Unread and then no one will miss it.

My overall experience with Brightwheel has been positive. It provides a comprehensive solution for child care management, offering numerous valuable features and simplifying daily administrative tasks. The Parent Portal and Communication Management features have been particularly beneficial, improving communication and engagement with parents.While there are areas for improvement, such as enhancing customization options and adding more advanced features, Brightwheel remains a valuable tool for child care providers. With its user-friendly interface and integration capabilities, it has the potential to streamline operations and enhance the parent-provider relationship.

Brightwheel offers a wide range of features that greatly benefit child care providers and parents. The most impactful features include the Parent Portal, Communications Management, Daily Reports, Attendance Tracking, and Payment Processing. These features enhance communication, provide real-time updates, streamline administrative tasks, and facilitate seamless parent-provider collaboration.

While it provides a Parent Portal, some users have expressed a desire for more customization options within the portal to match their brand identity.