Brightwheel is a cloud-based classroom management solution that offers school management tools for teachers, administrators and parents. Key features include attendance tracking, daily reporting, learning management, billing and parent engagement. The solution is fit for school and childcare centers as well as individual caregivers.

Brightwheel allows parents to check in with students and staff through digital signatures, pin codes, QR code scans or a combination of these. Users can track, update and send daily attendance to parents and staff. Staff members can record students’ progress through text and voice messages and share them.

State learning standards and DRDP standards are supported by brightwheel, and users can also create custom learning standards using built-in templates. Parents can also interact with the staff, make payments and receive emergency alerts on their mobile phones.

The solution is available on a per student per month subscription basis which includes support via phone, email and chat.



2,215 Reviews of brightwheel

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 2,215 reviews

December 2018

Robin from Kinder Haus Pflugerville

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2018

Great Way for Parents to feel involved

Overall I have had a great experience with Brightwheel. We have only had a few problems.

Pros

I like the billing and payment feature the best. Most of our parents use the bank draft feature now and love it. We take less trips to the bank now. I also love that the parents can see pictures of there children and get direct messages about their child.

Cons

Customer service is sometimes hard to get in touch with. I feel like I am playing phone tag with them when I have a issue.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2018

Excellent for parents and teachers

Teachers and parents find it very easy to use. All the communication, sharing, and options are just what they need. Admin and teachers/staff can not communicate with each other nor check themselves in or out.

Pros

Parents and teachers can communicate directly to each other easily. Teachers can send messages to parents of the whole class, to an individual, or to select groups just as easily.

Cons

There needs to be a Staff Room - where admin and staff can use all the same feautres just the same way as teachers do with parents. Admin and staff need to be able to communicate with eachother.
Every admin and staff need to be able to check in and check out.
Also copy and paste in messages is needed. We waste a lot of time having to type the same messages multiple times.

December 2018

Veronica from Mon-Aetna CEC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Love

I love working with brightwheel a very good way to keep in touch with the family.

Pros

I like the fact that you can post everything on brightwheel for parents to look at.

Cons

I don't like the fact when you first use it that it sets itself to staff only

December 2018

Jenny from Leet Center - Northwest Missouri State University

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

Brightwheel Review

Overall, I am pleased with brightwheel.

Pros

I like the convenience of being able to sign out all of the kids with a push of a button.

Cons

I do NOT like the messages set up. I wish there was a way to manage them. A way to select them and able to mark them read, unread, and being able to select who's students messages you are able to see.

I also wish there was some way to manage what users were able to sign out students.

December 2018

Dawn from Fairwinds Little Friends Daycare

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

We love Brightwheel!

We are so excited to start learning how to use the lesson plan feature! We have enjoyed being able to connect with parents day to day and to streamline our daily reporting process.

Pros

It is very easy to use for everyone, from administration to teachers, to parents.

Cons

I think the Billing still has a little ways to go. I would like to see being able to have a credits feature for parents who want to pay for multiple weeks at a time. Also, I am still learning billing, so maybe I missed it, but it would be great to see a report to be able to show how much parents have paid year to date for tax purposes.

December 2018

Jenny from The Place for Children with Autism

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

December 2018

Great for parents

Pros

The interface on the app is very user friendly and easy to navigate, even for those providers and parents who are not very tech-savvy!

Cons

Sometimes it is difficult to upload photos, as the app will crash - this could be due to the age of the device, however.

December 2018

Christina from Detroit Country Day School

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Some suggestions

I have a few suggestions.... 1.) I wish I could add notifications for my teachers and myself so we don’t forget things. Examples: It is 10:00 am and no one has added in breakfast. (Remember to add in breakfast today) 12:00 Gabby doesn’t have any pictures posted yet today. (Remember our goal is two pictures a day per child) 2.) A milestone checklist report at 3, 6, 9 and 12 months. It would be great if a checklist would pop up for us to fill out at these ages so we can give parents good feedback on what we are observing during the day regarding their child’s development. This would also help parents when they are going to their “baby-well” appointments 3. A survey feature. It would be great if I could message all parents to complete an anonymous survey. Example: parents... Would you prefer our holiday party to be on December 8th or 9th this year? 4. A scrapbook feature. It would be amazing if I could use all the pictures and videos that we have collected on the app to create a virtual scrapbook for parents to keep once they age out. It would be more amazing if Brightwheel partnered with shutterfly or someone like them to allow us to order a hard copy scrapbook as a keepsake for parents.

Pros

I love that my teachers can freely communicate with my parents and via versa.

Cons

Nothing... I love everything about it!

December 2018

Tiffany from Congregation beth israel

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Brightwheel Review

Overall great way to communicate with parents!

Pros

User friendly, has great features, great value for the price

Cons

Not able to customize as much as I'd like too, no lesson plan format to share with parents

December 2018

Jackie from Lil bees learning center

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

Communicate

Pros

Great way to communicate, and payroll is smoother

Cons

Sometimes there's a glitch for checking in and out

December 2018

Lori from Kaleido*Kids

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2018

Overall a quality app that parents & teachers both enjoy using

Overall our experience is positive and we really enjoy using the app. Additionally, I feel it's a good value for the money.

Pros

I like the current features on the app- easy to use and a great way to communicate with parents.

Cons

I feel there are features that Im surprised are not part of the app already (i sent these features to customer service). Also with billing, there are some features/lack of features that are somewhat frustrating- although I realize BW is constantly working to improve the app, which is great.

December 2018

Trisha from Amazing Grace Early Learning Center

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

3 of 5

December 2018

Brightwheel

Overall brightwheel is easy to use and would recommend to family friends businesses

Pros

I like that it makes communication with the parents easy.

Cons

Doesn't show parents who puts in information throughout day

December 2018

Jenny from StoneBridge Preschool

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Excellent Communication Tool

Pros

The ease of communicating with parents.

Cons

It’s tedious sometimes trying to read through messages if multiple employees are reasoning to a thread. I would like to be able to filter and see just my communication with a parent or even just the parent’s replies.

December 2018

Alexandra from Happy Campers

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2018

Simple and Clear App

I use it as a teacher at a day care. It is easy but could use improvement.

Pros

Brightwheel has great features, as a teacher I am posting pictures, meals and diapers changes all the time. It is easy to use.

Cons

There was a short period of time that bright wheel went down and customer service took almost over a week to solve the issue and parents were very confused with what was going on. It would be great if there was a temperature feature to mark when a child has a fever. Also more tags for learning would be great as well. Also for diapers, I wish there was a feature to mark a color of a bowel movement.

December 2018

Linh from Precious lambs

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2018

Good access

It's been helpful to keep student profiles all together. However there are things I wish were easier, like clearing billing profiles. I appreciate that brightwheel continually improves the site.

Pros

I like that everything is in one place and easily accessible.

Cons

There are several kinks on the administrative side that I wish were easier.

December 2018

Jennifer from Little Debbies Second Chance Home

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Brightwheel

Easy to communicate and get in contact with parents

Pros

Very user friendly . support group is very helpful when needed

Cons

No current issues. I like all the features.

December 2018

Tonya from Episcopalcollegiate

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

December 2018

Daily User

Good for managing pay

Pros

Accountability and the ability to communicate

Cons

It does not always work so we have to manually check the kids out. This defeats the purpose of having the system.

December 2018

Karla from Joyful Beginnings Preschool

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great app for staff and families

As a staff member I found it very easy to use. I love the fact that you can call and text the parents through the app.

Pros

The observations are linked to our framework.

Cons

Probably the only thing that comes to my mind is the fact that I can only use one photo under ‘observation’.
I would like to have additional information under ‘Incident’.

December 2018

Mage from Tulip Tree Preschool's Elm House

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Functionality

4 of 5

December 2018

Updates in real-time

Brightwheel is an effecient way for teachers to communicate with each other and to communicate with families during the school day. Teachers can all access important information on each child without having to locate a hard copy of a chart--for example, knowing when a medication has been administered by one teacher can make a big difference for another teacher who may be wondering if they should give a child their dose. Brightwheel has made it convenient to search each child's history. Brightwheel has brought the classroom home for many families, as we can share photos, videos and other parts of their child's day with them while they are away from each other.

Pros

Brightwheel has enabled my school to send real-time updates to families, and also to reduce the amount of paper products we consume.

Cons

I think that the timesheet options are inflexible, and I'd prefer to be able to add a time record. Having to log an employee in and out on the app and then adjust the time on multiple sign-ins is extremely time consuming and inconvenient.

December 2018

Lakeyia from Beach Babies

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

December 2018

brightwheel

Pros

easy to use for teachers and administration.

Cons

the consistent maintenance for the system.

December 2018

Jenneh from Little Birds Childcare

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Brightwheel App

I’ve never heard of brightwheel, when I started using it I thought it was complications. Then I got used to using it, and it’s so much easier now. I will recommend t

Pros

I like how we can get in contact with the parents and/or Guardian.

Cons

Sometimes the app would log out by itself and I always forget my password.