ACS vs Neon CRM

ACS has 116 reviews and a rating of 3.9 / 5 vs Neon CRM which has 434 reviews and a rating of 4.41 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

3.90 / 5 (116)

4.41 / 5 (434)

Ease-of-Use

3.5 / 5

4.0 / 5

Value for Money

3.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

3.5 / 5

4.5 / 5

Last Review Written

January 10, 2021

February 23, 2021

Pros/Cons

  • Pros

  • Love the support team and their vast knowledge of the product. It is easy to use.

  • The database was very useful and made my job much easier.

  • Cons

  • The reporting feature of the software is highly customizable which is great for it's ability to enable you pull information exactly how you need it, but it makes it's user friendliness a bit lacking.

  • I really do like everything about it but if I had to name one thing, it would be the reports part of the program. The reports can be a little difficult to search & display the results you want.

  • Pros

  • I love having all our data in one place! Also having an app that allows me to get contact information after hours is extremely helpful as well.

  • I love how easy the main interface is to use. It is also very easy to get in touch with customer service when you need direction learning how to use a new feature.

  • Cons

  • Managing this system is almost a full time job. The data upload process was complex to say the least and unless payments are processed through Neon, the continued data entry can be quite tedious.

  • there are a few quirks on limitations with reporting and social fundraising but they are totally things you can work with to get creative.

Pricing

Pricing Range

Product Demo & Screenshots

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos