Servant Keeper Software


 

Servant Keeper by Servant PC Resources is a hybrid church management solution that caters to churches and faith-based organizations and helps them to manage their business operations. The solution enables churches to search through their congregation to pinpoint specific skills among their members, track attendance or communicate via email with their constituents.

When entering a new member or family into the solution, common information - last name, address, and phone number - are copied over automatically. The data can be edited to account for differences in family information, when applicable. Customizable data fields provide an additional way for churches to tailor Servant Keeper to meet their unique needs and specifications. If an attendee is just a visitor, they can be automatically excluded from member-only marketing collateral, such as emails and mailings.

Additionally, Servant Keeper offers functionalities for online giving, child check-in for security, online scheduling and accounting.

Services are offered for a one-time fee that includes support via email and online resources.

 

Servant Keeper - Main list
 
  • Servant Keeper - Main list
    Main list
  • Servant Keeper - Contribution entry screen
    Contribution entry screen
  • Servant Keeper - Picture report manager
    Picture report manager
  • Servant Keeper - Individual profile
    Individual profile
  • Servant Keeper - Email merge
    Email merge
  • Servant Keeper - Attendance tracking
    Attendance tracking
Supported Operating System(s):
Windows 7, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

431 Reviews of Servant Keeper

 

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Software Advice Reviews (15)
More Reviews (416)

Showing 1-15 of 15

Kevin from KVR Consultant
Specialty: Non-Denominational
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Great CMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We used this product for about 7 years and if you are starting out it is great and it is very simple to use.

Cons

One thing that I didn't like is they raise the price as you grow. So there are levels, if you have a membership of 1-100 it is one price for the license, 101-200 another price. That is the only limitation I did not like.

Review Source

  Response: Bill , Servant PC Resources, Inc

Date: March 2018

March 2018

 

Servant Keeper pricing is not based on the number of records or members. Even a church of 10,000 active members can be on Level 1 with just three administrative users.

 
 

Beth from GCCC
Specialty: Non-Denominational
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

I am only reviewing the check-in software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It. Is. The. Worst.

Cons

Everything. Program rarely works correctly, and when it does, it's slow. Updates wipe all old information and everything need a reentered. No help desk available on Sunday mornings. Kids' names are very tiny on nametags. It has causes nothing but endless headaches.

Review Source

  Response: Bill , Servant PC Resources, Inc

Date: March 2018

March 2018

 

We're unable to locate your record, It sounds like you’re on an older version, please contact us so we can get you on the latest version of Check-In at no charge (which includes mobile check-in) and give you a free training to make sure you're getting the most value.

 
 

Frieda from Ivy Chapel UCC
Specialty: Christian, Protestant
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Editing Reports to suit your needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If Servant Keeper is going to offer the Edit Report feature, they should provide support for that feature--which at this time they do not. A person must be knowledgeable of how to do the editing or the church has to find some one.

Pros

I like that Servent Keeper offers different report templates to choose from. SK makes it easy to use the program. As in entering information of a person when one creates a profile. Attendance can be changed if needed and saved for any given day and save that change.

Cons

Ability to have a larger variety of Attendance reports to choose from is lacking. There is no support on on editing a report to suit the individual church needs.

Review Source
 
 

Hector from gateway church
Specialty: Christian, Catholic
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

The best of the best

Ease-of-use

Functionality

Product Quality

Customer Support

Fun, easy!

Pros

This software makes life easy, quick, and affordable. I have to say that there is something great!!!!

Review Source
 
 

Gideon from I.T. Solutions
Specialty: Christian, Protestant
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Great and Excellent Software

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I like its simplicity in relation to the display of members profile. Its usage is also of ease and to talk of its features, it's really great because, in comparing it to other system we've used, this is so far more better than all.

Cons

The process to mark and track members attendance is very tedious. Despite that, it's great but if the implementation of bio-metric can be integrated to make members gets recorded when their hands are being scanned. This could make it more great to use with less effort for administrators.

Review Source
 
 

Ruby from Keller Springs Baptist Church
Specialty: Christian, Protestant
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Decent product but functionality is limited

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Cost effective effective, easy to use, great interface, great training material, excellent support team

Cons

Not flexible enough, group management and reporting very limited , no custom reporting separate contribution and membership modules

Review Source
 
 

Nathan from Cornerstone
Specialty: Christian, Protestant
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Fully Functional Contribution Manager

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Helps us keep compliant contribution records. Multiple tracking categories aid in departmental record keeping. Ability to print detailed reports

Cons

some of the user interface is a little clunky. we used at accountants recommendation with no real complaints

Review Source
 
 

George from University of Nebraska at Omaha
Specialty: Christian, Protestant
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Church giving record keeping

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I would recommend this product for church giving accounting.

Pros

How easy it is to enter our weekly giving and keeping track for weekly/year end reports along with individual statements.

Cons

A little tricky running the report as its not completely intuitive, but once you do it a couple of times it becomes easier.

Review Source
 
 

Amanda from Grove City Vineyard
Specialty: Non-Denominational
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Lots of features and convenience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like all the options that are available in Servant Keeper. Groups Keeper is vital for our ministry and allows us to keep track of and maintain many different groups and categories. I was mostly self taught on the software and found it fairly easy to navigate having no prior training. I have since taken a proper training class and am excited to utilize all the other features it has.

Cons

With the recent upgrade we did to SK 8, I have had some glitches but I expect those to be found and worked out in due time.

 
 

Faith from Pine Ridge Bible Church
Specialty: Non-Denominational
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Best Church Software for the price!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are a small church (about 100 attendees) and recently purchased ServantKeeper as our first church management software. I'm pretty confident that this will also be our LAST church software because we bought the lifetime license and we love the program!
I (the church secretary) have used several different database management systems in past jobs, so I knew I wanted church software with a detailed database, member groups, family connections, and ease of updating/sorting. ServantKeeper is all of those!

Pros

When I add new people to the database, it automatically forms a family unit (with that person as the head), and it is so easy to add spouse/children directly from that family--which means I don't have to type the address/phone/anniversary/membership status multiple times. This is NOT the case with most other software I tested.
Every person can be added to groups or Sunday School classes, have attendance and contributions tracked, and can even have skills or volunteer areas added to their profile. It's very customizable, so this should be helpful for any organization.

Cons

The only downside for us is the formatting of the reports. There are a lot of reports available (i.e. family profile, directory pages, attendance) and they are customizable, but you can't change the formatting (font size, layout, etc.). Obviously, this isn't a huge deal, because the reports are still helpful--that's just the one thing I would change.

Advice to Others

If you want one database for the life of your church, this is the one! A little more money up-front, but worth it! This product is customizable, easy to use (especially if you are already familiar with database systems), and can easily grow with your church.

 
 

Dawn from Bethel Church
Specialty: Christian, Protestant

September 2016

September 2016

I love Servant Keeper

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Ease of use, and great customer service. Reports of all kinds are quick and simple to create. It's impossible to choose a favorite feature. Publishing member directories is easy-peasy. Annual contribution statements -- which used to be a labor intensive nightmare -- is mostly just a matter of a few clicks now. SK emails the contribution statements, eliminating a lot of time, drudgery, and postage costs. There are some sophisticated options that are very simple to use, such as mail merge. The contribution keeper is straightforward, very clean and simple, minimal clicks make quick work of entering contributions.

Likes Least

I don't care for the music they play on hold when I call the Help Desk. That's really the worst thing I can think of.

Recommendations

Go to live demonstrations of different programs if they are available in your area. It's hard to evaluate a program without seeing how it functions.

 
 

Carol from Unity of Mesa
Specialty: Non-Denominational

April 2016

April 2016

Versatile, intuitive and comprehensive program!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Our previous system was cumbersome, so converting to SK7 has been wonderful. The system is easy to navigate and it has a lot of flexibility with customized fields that allow us to adapt it to our needs. There's a solid selection of standard reports for basic reporting, and the ability to create your own reports with relative ease. We just started using the youth ministry features and staff are really appreciating its capability. We use QuickBooks for our accounting software and SK7 integrates nicely for our purposes for tracking revenue.

Likes Least

As I have expressed to the company, I am disappointed that support after the first year is based on the number of licenses you have, and as such, is very expensive for us. As a result, unless there's something drastic, we don't call. As the system administrator, I would be the only one calling for support, and I have recommended that they structure a tiered fee based on actual use. I know we'd get more out of the system if we could ask questions as they occur.

Recommendations

This is a user-friendly software program, but like any database, it's only as good as the data that is entered! Keep things as simple as possible if you have multiple users so your data is consistent.

I like that it integrates with QuickBooks, and that was one of the main reasons for purchasing it (along with ease of use).

 
 

Tanya from Gordon Memorial UMC
Specialty: Christian, Protestant

April 2016

April 2016

Servant Keeper ROCKS!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of use & excellent customer service/communication. I truly believe that SK understands that most churches are in a financial strain, so they keep their prices within reason...which makes perfect sense, as I'm sure they'll get more sales than other church software companies based on customer referrals.

Likes Least

Many of the tools are not YET (I'm claiming it to come soon :) available for Mac.

Recommendations

While the product/demo itself is very impressive with price to match, ALWAYS ALWAYS ALWAYS take customer service into consideration. When we were comparing 2 software systems (SK won overall hands down) the customer service of the other sucked big time. Although SK had the better price, had they been more expensive I would've still selected SK based on the product & customer service alone.

 
 

Janice from Christ Our King Church
Specialty: Non-Denominational

April 2016

April 2016

Servant Keeper is Wonderful!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Extremely easy software to use. Easy to navigate around the modules. We purchased the Administrative/Membership/Contributions module. Love the Contribution reports! The Help Desk personnel is easy to deal with, although I only had to call them once. We are in the process of purchasing the Child Check-In module and are expecting it to be just as excellent.

Likes Least

Cannot think of anything I do not like. I had only one issue and the Help Desk sent me a file to download, which solved my problem.

Recommendations

If you have never worked with a church management or contributions software before, I would recommend Servant Keeper for its ease of use and simplicity. It works well with QuickBooks.

 
 

Bryon from Charlton Chapel Lighthouse Ministry
Specialty: Non-Denominational

April 2016

April 2016

Easy and Trustworthy Software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Servant Keeper software is exceptionally user friendly. Servant Keeper helps me to get what I need done and be able to extract info quickly with no stress. Statements of contributions are easily generated with a custom note. Confidential counseling notes are safely kept due to the great security for each user. Important areas in congregants lives never slip by ( birthdays, anniversaries, even anniversary of the date of a death of a loved one) since SK makes the process so easy. This frees me up to do other areas of ministry without headaches of admin that I have experienced in the past with other programs prior to using SK.

Likes Least

I have no complaints. At first I hoped they would have bill paying built in but now I find it makes more sense to link with the system of my choice.

Recommendations

Do the 30 day demo they offer, call the sales people. They listen and will help you determine the best choice for you.

 
 
 
Showing 1-20 of 416

Hazel from St. Andrew's Lutheran Church

April 2018

April 2018

Excellent what more can I say about this program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very easy to use and if you have any problems and/or questions some one at Servan Keeper si always willing to help you.

Cons

There is nothing I do not like about this program; however, I do not use the contribution part of Servant Keeper

Review Source: Capterra

  Response: Servant PC Resources, Servant PC Resources, Inc

Date: April 2018

April 2018

 

Hi Hazel, thank you for using Servant Keeper to manage your ministry and thanks for recommending it to others! I recommend having your finance team check out the videos on posting contributions and emailing/mailing statements. They will love that! - the Servant Keeper Team

 

John from ERM Education

April 2018

April 2018

Good program for financials, but limited

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Great accounting features, as well as a great tool for creating a church database. It does help streamline your operation in these areas.

Cons

Lack of ability to properly handle scheduling, calendaring, etc.,, in a user-friendly format. To do so, the use of other tools might be required, which can often confuse and frustrate users.

Review Source: Capterra

  Response: Servant PC Resources, Servant PC Resources, Inc

Date: April 2018

April 2018

 

Hi John, thanks for using Servant Keeper! I can't find a customer record for you, but you are correct in that Servant Keeper was not designed for schools but for churches. Thanks! - the Servant Keeper Team

 

Pam from Camarillo UMC

April 2018

April 2018

We have just started digging into the SK8 software. So far it is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is pretty intuitive. I have handled the expense side of finances at our church and it has been a smooth transition to learning and using SK8. I especially like the guidebooks that are easy to read, offer suggestions for things I didn't know could be done and FAQs sprinkled throughout the guidebooks.

Cons

I'm not sure I've used it enough, but there is some reporting capabilities I would like to have that I don't have so far. Could be just a matter of spending more time with the data.

Review Source: Capterra

  Response: Servant PC Resources, Servant PC Resources, Inc

Date: April 2018

April 2018

 

Hi Pam, thanks for using Servant Keeper and for recommending it to others! I know you'll love the hundreds of new features in the latest version. - the Servant Keeper Team

 

Steve from Clays Mill Baptist Church

March 2018

March 2018

Well thought out. You can tell the developer was familiar with church ministry.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have the cloud so we appreciate the accessibility of our records. We are not limited or tied to just one computer.

Cons

Because there are so many features, there is a bit of a learning curve. The more you get familiar with the program the easier it gets to move around within the software.

Review Source: Capterra

  Response: Servant PC Resources, Servant PC Resources, Inc

Date: April 2018

April 2018

 

Hi Steve, thanks so much for recommending Servant Keeper. It's a joy to serve your ministry and I know as you grow you'll get a lot out of all the features. thanks for using Servant Keeper! - the Servant Keeper Team

 

Debbie from Simpson Park Camp

March 2018

March 2018

Very good program for our church camp

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The different reports that you have at your fingertips. Also we have found all of the representatives from Servant Keeper that we have dealt with have been very helpful

Cons

I cannot give you an area of the program that we have found to be problematic. Our use is limited in comparison to many churches, but it meets our needs

Review Source: Capterra

  Response: Servant PC Resources, Servant PC Resources, Inc

Date: March 2018

March 2018

 

Hi Debbie, thanks so much for taking the time to recommend Servant Keeper! It's an honor to serve your camp and we are so happy to hear about your positive experience. Thanks for using Servant Keeper! - the Servant Keeper Team

 

Rachel from Mission to Amish People

March 2018

March 2018

Servant Keeper is a great way to organize and manage volunteers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great software for a great price! Keeps volunteers organized!

Pros

This software is really cost effective; when researching, it is one of the less costly options. It also is great for keeping volunteers organized as well as communicate among the groups that are working together in teams. It is definitely worth the cost

Cons

It can take a little bit of time to organize groups of volunteers and all of the contact information and specific specs for each person. This initial time spent getting the program situated will be saved in the long run though! It is worth taking the time to do it right!

Review Source: Capterra

  Response: Servant PC Resources, Servant PC Resources, Inc

Date: March 2018

March 2018

 

Hi Rachel - thanks for using Servant Keeper and for doing the ministry that you do! We are honored to be a part of your work and excited that Servant Keeper is helping you! - the Servant Keeper Team

 

Robert from Agape Church Of Christ

March 2018

March 2018

Good-Cost Effective Ministry Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Servant Keeper is a valuable software program for churches and leaders with limited budgets. We used the trial version and were impressed. It is easy to use and as effective as many other programs on the market.

Cons

The only negative is that it is not as broad and diverse as other programs but for smaller churches, well worth the investment.

Review Source: Capterra

  Response: Servant PC Resources, Servant PC Resources, Inc

Date: March 2018

March 2018

 

Hi Robert, thanks for using Servant Keeper. We're glad you are finding it valuable for your ministry and a good fit for your budget. I'm sure as you grow you will use the many features Servant Keeper has to offer like mobile attendance, child check-in, online giving, etc. Thanks for posting a review! - the Servant Keeper Team

 

Ronald from Agape Church of Christ

March 2018

March 2018

Good program and cost effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is a good cost effective all around program for ministry and churches. It seems to do the job and offer a balanced connection with those in one's ministry.

Cons

While there are other software programs that are more detailed and broader based, Servant Keeper is more cost effective for your own congregation, yet sufficient enough to do what you need.

Review Source: Capterra

  Response: Servant PC Resources, Servant PC Resources, Inc

Date: March 2018

March 2018

 

Hi Ronald, thanks for recommending Servant Keeper. It's a joy to serve your ministry! - the Servant Keeper Team

 

Kirsten from The City Church

March 2018

March 2018

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is a great option for churches who are looking to grow ministries and manage that growth.

Cons

There is a bit of a learning curve with Servant Keeper. We had to train our staff and volunteers on navigating it.

Review Source: Capterra

  Response: Servant PC Resources, Servant PC Resources, Inc

Date: March 2018

March 2018

 

Hi Kirsten, thanks for posting a review and we are so glad Servant Keeper is helping you grow! - the Servant Keeper Team

 

Benjamin from Hope Reformed Church

March 2018

March 2018

An organizational tool for all churches. Easy to use for beginners when taking attendance.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to pick up and start using right off the bat. Inputing people's names or families is a breeze. The menu is easy to navigate especially for people just starting off. Works for all areas of ministry (from students to adults)

Review Source: Capterra

  Response: Servant PC Resources, Servant PC Resources, Inc

Date: March 2018

March 2018

 

Hi Benjamin, thank you for using Servant Keeper and for your ministry to youth! We're glad you are finding Servant Keeper so easy to use and we also appreciate you taking the time to give us a review! - the Servant Keeper Team

 

Marie from Alamo City Apostolic Church

March 2018

March 2018

I love Servant Keeper Church Software. We use it in our church office for contributions we receive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really, really love how easy Servant Keeper is to learn and use. It makes my work much easier than it was before we started using it.

Cons

What I like least about Servant Keeper is how it times out when you have to switch to another program or app to check something.

Review Source: Capterra

  Response: Servant PC Resources, Servant PC Resources, Inc

Date: March 2018

March 2018

 

Hi Marie, we're so glad you love Servant Keeper and it's a joy to serve your ministry! I'm happy you find it easy to learn and that it's making your job easier. For security purposes your session will time out after a period of inactivity, so that's why you are noticing that. - thanks for the 5 star review! - the Servant Keeper Team

 

Jessie from Cape Bible Chapel
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Our church has used Servant Keeper for years to track family/individual data and contributions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps us organize our member's information.

Pros

The reports feature is really helpful allowing you to customize data for mailings, stats for the church staff, and lots more.

Cons

The upgrades sometimes cause issues if all computers are not updated simultaneously - allowing only one user access at a time until all users update.

Review Source: Capterra

  Response: Servant PC Resources, Servant PC Resources, Inc

Date: March 2018

March 2018

 

Hi Jessie, thanks for using Servant Keeper. I'm glad you like the reporting, we are always adding new reports and now, with the online report center, you can even download reports made by other Servant Keeper users. Thanks for recommending us! - the Servant Keeper Team

 

Kris from New Life Covenant Church
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Very easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is organized and a great way to keep information.

Pros

A great way to keep files up to date. It has a variety of information that can be collected and stored on each person in a family.

Cons

It offers so much, and I have not even come close to using everything that is provided. I would like to have more time to try all that the program can do.

Review Source: Capterra

  Response: Servant PC Resources, Servant PC Resources, Inc

Date: February 2018

February 2018

 

Hi Kris, thanks so much for using Servant Keeper and for giving us five stars! We're glad to serve your ministry. - the Servant Keeper Team

 

Sheree from Plainfield Bible Church

February 2018

February 2018

Product is great until you need support, then you are toast.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Frustration with no support without spending tons of money.

Pros

Fairly easy to use - again - unless you run into trouble and then need support. After having difficulties with the support issue - the cons outweigh any pros.

Cons

SUPPORT! Non-existent unless you expend tons on support package or price PER phone call - unacceptable. Because of the lack of support I honestly cannot recommend this product to anyone.

Review Source: Capterra

  Response: Servant PC Resources, Servant PC Resources, Inc

Date: February 2018

February 2018

 

Hi Sheree, first, thank you for using Servant Keeper and for sharing your thoughts. I'm glad you rate Servant Keeper easy to use. Regarding support: Many companies, including most of our competitors, out-source their support to disconnected call centers so they can provide "free support". The problem is, when you call those help centers you feel like you know more than the person you're calling or you're stuck waiting weeks for an email response. We elect to provide high quality live support starting at just $99/year. In this way we can provide dedicated professionals who offer the highest level of support. (Every one of our agents works in the same building as the rest of us.) As reviews on Capterra attest, our support team is well loved by our customers. I know that's not exactly what you want to hear but wanted to take time to explain that for you. As always we also offer free trouble shooting support if you run into any technical issues.- thanks again for using Servant Keeper.

 

Jeanne from Trinity Episcopal Church

February 2018

February 2018

Quick satisfaction, extremely knowledgeable, so patient and courteous.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There are so many reports and options, and some of our staff (myself included) sometimes cannot see the forest for the trees. We try to make a task or getting a report harder than it has to be. A call to the help desk and we quickly get an answer.

Pros

The ease of use! The presentation of the information. The huge array of reports and reporting options available. The integration with email is fabulous. The merge feature is so easy. Love how you can perform a quick sort on so many of the reports--the information is always right on hand with just a few keystrokes! Our clergy cannot say enough good things about the mobile app--they use it practically daily. Everyone in the office loves using this program!

Review Source: Capterra

  Response: Servant PC Resources, Servant PC Resources, Inc

Date: February 2018

February 2018

 

Hi Jeanne! It's a joy to serve your ministry and we are so thrilled to see your review! So glad to hear how you are using Servant Keeper and that the mobile apps are being used by your clergy. Thanks for taking time to post a review! - the Servant Keeper Team

 

Dawn from Bible Baptist Church

February 2018

February 2018

I am so thrilled with this software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has streamlined our ministry across the board. The ability to change an address or phone number in every category in one fell swoop is fabulous!

Cons

That it will not run with TeamViewer. Team Viewer is a program that I use often. It is time consuming and frustrating to have to continually turn these programs off and on. I would like for them to play together nicely.

Review Source: Capterra

  Response: Servant PC Resources, Servant PC Resources, Inc

Date: February 2018

February 2018

 

Hi Dawn, We're so glad Servant Keeper is serving your ministry well! We've reached out to Team Viewer and at this time we're not sure why their application won't run while Servant Keeper (and many other apps) are running. Thanks for using Servant Keeper and thanks for the five star review! - the Servant Keeper Team

 

Sara from St Mary's Parish

February 2018

February 2018

Fantastic customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It keeps track of all of our data entries. SK is our database for everything so we benefit from it daily! I don't think we could properly run our office without Servant Keeper.

Pros

I like all of the services it provides. It is easy to use and when I don't know something I love being able to call the Help Desk. They are very knowledgeable. The software has so much capabilities. I am hopeful it will continue to grow!

Review Source: Capterra

  Response: Servant PC Resources, Servant PC Resources, Inc

Date: February 2018

February 2018

 

Hi Sara! thanks so much for your kind words and for using Servant Keeper. It's a joy to serve your ministry and we love to hear from you! - the Servant Keeper Team

 

Scott from New Life UPC

January 2018

January 2018

Investing in the Helpdesk saved me as a customer with Servant Keeper

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how much time it saves me. Highly proficient. Love the Help Desk department!. They are quickly becoming my 2nd family.

Cons

Cannot purchase without Helpdesk. I was a little taken back at first by the fact that the we invested into servant keeper and when we needed training on the program we were told that we needed to pay more money to learn how to use the software.

Review Source: Capterra

  Response: Servant PC Resources, Servant PC Resources, Inc

Date: February 2018

February 2018

 

Hi Scott! Thanks for using Servant Keeper and we're glad you're taking advantage of the HelpDesk. Many companies outsource their HelpDesk so that they can offer "free" support. Many times when you call for help with one of those companies you feel like you know more than their support department. That's the nature of "free" support, unfortunately. At ServantPC we don't outsource our support. Our HelpDesk agents work in the same building as the rest of us. Then there are some other companies simply raise their monthly prices to build in the cost of support. In order to keep our prices down (starting at 9.99/mo!) a HelpDesk subscription with Servant Keeper is always optional. Also, there is help built into the system and lots of ways to get free assistance, but we have worked hard to develop a pricing model that makes high quality support available. thank you and it's an honor to serve your ministry! - the Servant Keeper Team

 

Patricia from St. Luke's United Methodist Church
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Outstanding Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better understanding of the set up and the many functions that can be utilized with this software.

Pros

Ease of use. Customer Service is so helpful and friendly. I have always had a very good experience when using Servant Keeper help desk.

Review Source: Capterra

  Response: Servant PC Resources, Servant PC Resources, Inc

Date: January 2018

January 2018

 

Hi Patricia, thank you for posting a review thank you for using Servant Keeper! It's always a joy to help you. - the Servant Keeper Team

 

Tim from Experient

January 2018

January 2018

Keeps our records updated and easily reported on

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is a one-stop-shop for all church related records and data. We utilize this for all financial records and it can be used to generate tax forms and report on attendance among other features.

Cons

Reporting is robust, but to the point that it becomes confusing. We have had our secretary heavily trained on the software so she is our resident expert.

Review Source: Capterra

  Response: Servant PC Resources, Servant PC Resources, Inc

Date: January 2018

January 2018

 

HI Tim, thank you for using Servant Keeper and for posting a review. Contact us if you need help with reports, there are a lot of reports and options in Servant Keeper. It's a joy to serve your ministry. - the Servant Keeper Team.

 
 
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