Servant Keeper Software


 

Servant Keeper by Servant PC Resources is a member and volunteer management solution suitable for midsize to enterprise-level churches and faith-based organizations. The solution enables churches to search through their congregation to pinpoint specific skills among their members, as well as track attendance, or communicate via email with their constituents.

When entering a new member or family into the system, common information - last name, address, and phone number - are all copied over automatically. The data can be edited to account for differences in family information, when applicable. Customizable data fields provide an additional way for churches to tailor Servant Keeper to meet their unique needs and specifications.

If an attendee is just a visitor, they can be automatically excluded from member-only marketing collateral, such as emails and mailings. However, if at a later date church management team decides to include them within these lists, they can switch from visitor to membership status.

 

Servant Keeper - Main list
 
  • Servant Keeper - Main list
    Main list
  • Servant Keeper - Contribution entry screen
    Contribution entry screen
  • Servant Keeper - Picture report manager
    Picture report manager
  • Servant Keeper - Individual profile
    Individual profile
  • Servant Keeper - Email merge
    Email merge
  • Servant Keeper - Attendance tracking
    Attendance tracking
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

369 Reviews of Servant Keeper

 

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Software Advice Reviews (10)
More Reviews (359)

Showing 1-10 of 10

Ruby from Keller Springs Baptist Church
Specialty: Christian, Protestant
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Decent product but functionality is limited

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Cost effective effective, easy to use, great interface, great training material, excellent support team

Cons

Not flexible enough, group management and reporting very limited , no custom reporting separate contribution and membership modules

 
 

Nathan from Cornerstone
Specialty: Christian, Protestant
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Fully Functional Contribution Manager

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Helps us keep compliant contribution records. Multiple tracking categories aid in departmental record keeping. Ability to print detailed reports

Cons

some of the user interface is a little clunky. we used at accountants recommendation with no real complaints

 
 

George from University of Nebraska at Omaha
Specialty: Christian, Protestant
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Church giving record keeping

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I would recommend this product for church giving accounting.

Pros

How easy it is to enter our weekly giving and keeping track for weekly/year end reports along with individual statements.

Cons

A little tricky running the report as its not completely intuitive, but once you do it a couple of times it becomes easier.

 
 

Amanda from Grove City Vineyard
Specialty: Non-Denominational
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Lots of features and convenience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like all the options that are available in Servant Keeper. Groups Keeper is vital for our ministry and allows us to keep track of and maintain many different groups and categories. I was mostly self taught on the software and found it fairly easy to navigate having no prior training. I have since taken a proper training class and am excited to utilize all the other features it has.

Cons

With the recent upgrade we did to SK 8, I have had some glitches but I expect those to be found and worked out in due time.

 
 

Faith from Pine Ridge Bible Church
Specialty: Non-Denominational
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Best Church Software for the price!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are a small church (about 100 attendees) and recently purchased ServantKeeper as our first church management software. I'm pretty confident that this will also be our LAST church software because we bought the lifetime license and we love the program!
I (the church secretary) have used several different database management systems in past jobs, so I knew I wanted church software with a detailed database, member groups, family connections, and ease of updating/sorting. ServantKeeper is all of those!

Pros

When I add new people to the database, it automatically forms a family unit (with that person as the head), and it is so easy to add spouse/children directly from that family--which means I don't have to type the address/phone/anniversary/membership status multiple times. This is NOT the case with most other software I tested.
Every person can be added to groups or Sunday School classes, have attendance and contributions tracked, and can even have skills or volunteer areas added to their profile. It's very customizable, so this should be helpful for any organization.

Cons

The only downside for us is the formatting of the reports. There are a lot of reports available (i.e. family profile, directory pages, attendance) and they are customizable, but you can't change the formatting (font size, layout, etc.). Obviously, this isn't a huge deal, because the reports are still helpful--that's just the one thing I would change.

Advice to Others

If you want one database for the life of your church, this is the one! A little more money up-front, but worth it! This product is customizable, easy to use (especially if you are already familiar with database systems), and can easily grow with your church.

 
 

Dawn from Bethel Church
Specialty: Christian, Protestant

September 2016

September 2016

I love Servant Keeper

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Ease of use, and great customer service. Reports of all kinds are quick and simple to create. It's impossible to choose a favorite feature. Publishing member directories is easy-peasy. Annual contribution statements -- which used to be a labor intensive nightmare -- is mostly just a matter of a few clicks now. SK emails the contribution statements, eliminating a lot of time, drudgery, and postage costs. There are some sophisticated options that are very simple to use, such as mail merge. The contribution keeper is straightforward, very clean and simple, minimal clicks make quick work of entering contributions.

Likes Least

I don't care for the music they play on hold when I call the Help Desk. That's really the worst thing I can think of.

Recommendations

Go to live demonstrations of different programs if they are available in your area. It's hard to evaluate a program without seeing how it functions.

 
 

Carol from Unity of Mesa
Specialty: Non-Denominational

April 2016

April 2016

Versatile, intuitive and comprehensive program!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Our previous system was cumbersome, so converting to SK7 has been wonderful. The system is easy to navigate and it has a lot of flexibility with customized fields that allow us to adapt it to our needs. There's a solid selection of standard reports for basic reporting, and the ability to create your own reports with relative ease. We just started using the youth ministry features and staff are really appreciating its capability. We use QuickBooks for our accounting software and SK7 integrates nicely for our purposes for tracking revenue.

Likes Least

As I have expressed to the company, I am disappointed that support after the first year is based on the number of licenses you have, and as such, is very expensive for us. As a result, unless there's something drastic, we don't call. As the system administrator, I would be the only one calling for support, and I have recommended that they structure a tiered fee based on actual use. I know we'd get more out of the system if we could ask questions as they occur.

Recommendations

This is a user-friendly software program, but like any database, it's only as good as the data that is entered! Keep things as simple as possible if you have multiple users so your data is consistent.

I like that it integrates with QuickBooks, and that was one of the main reasons for purchasing it (along with ease of use).

 
 

Tanya from Gordon Memorial UMC
Specialty: Christian, Protestant

April 2016

April 2016

Servant Keeper ROCKS!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of use & excellent customer service/communication. I truly believe that SK understands that most churches are in a financial strain, so they keep their prices within reason...which makes perfect sense, as I'm sure they'll get more sales than other church software companies based on customer referrals.

Likes Least

Many of the tools are not YET (I'm claiming it to come soon :) available for Mac.

Recommendations

While the product/demo itself is very impressive with price to match, ALWAYS ALWAYS ALWAYS take customer service into consideration. When we were comparing 2 software systems (SK won overall hands down) the customer service of the other sucked big time. Although SK had the better price, had they been more expensive I would've still selected SK based on the product & customer service alone.

 
 

Janice from Christ Our King Church
Specialty: Non-Denominational

April 2016

April 2016

Servant Keeper is Wonderful!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Extremely easy software to use. Easy to navigate around the modules. We purchased the Administrative/Membership/Contributions module. Love the Contribution reports! The Help Desk personnel is easy to deal with, although I only had to call them once. We are in the process of purchasing the Child Check-In module and are expecting it to be just as excellent.

Likes Least

Cannot think of anything I do not like. I had only one issue and the Help Desk sent me a file to download, which solved my problem.

Recommendations

If you have never worked with a church management or contributions software before, I would recommend Servant Keeper for its ease of use and simplicity. It works well with QuickBooks.

 
 

Bryon from Charlton Chapel Lighthouse Ministry
Specialty: Non-Denominational

April 2016

April 2016

Easy and Trustworthy Software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Servant Keeper software is exceptionally user friendly. Servant Keeper helps me to get what I need done and be able to extract info quickly with no stress. Statements of contributions are easily generated with a custom note. Confidential counseling notes are safely kept due to the great security for each user. Important areas in congregants lives never slip by ( birthdays, anniversaries, even anniversary of the date of a death of a loved one) since SK makes the process so easy. This frees me up to do other areas of ministry without headaches of admin that I have experienced in the past with other programs prior to using SK.

Likes Least

I have no complaints. At first I hoped they would have bill paying built in but now I find it makes more sense to link with the system of my choice.

Recommendations

Do the 30 day demo they offer, call the sales people. They listen and will help you determine the best choice for you.

 
 
 
Showing 1-20 of 359

Becky from Life Line Baptist Church

September 2017

September 2017

Joe was most helpful and understanding of my computer illiteracy!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Everything seems to be fine except the Sunday School rosters. We haven't implemented a lot of the features yet but look forward to what we'll be able to do.

Cons

We use monthly Sunday School rosters. The monthly rosters in SK8 are for 6 weeks instead of just the desired month.

Source: Capterra
 

Susan from Redeemer United Methodist Church Kingston WA

August 2017

August 2017

We recently upgraded to SK 8 with our database on the Cloud. Technical Support was awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have used the SK Contributions module for many years and it has worked extremely well. I especially like, that if we make the occasional data entry error, it is a straightforward process to make corrections. Three of our volunteers attended a SK training session last spring and we were impressed with the membership module. We could immediately see how we could use membership features to support many of our ministries. The ease of customizing our database with our own names for various fields is great. The Groups Keeper is an awesome tool and we foresee using it extensively. Although we are still learning the SK Writer functions, we can already see that in conjunction with the Groups Keeper, we will be able to personalize letters, emails, campaigns, etc. Perhaps the most appreciated feature of SK8 is that it resides on the Cloud. This enables all of us to work from home, which is a huge plus for our organization, which is 100% volunteers, except for our minister. Also, we appreciate that our data is backed up daily automatically.

Cons

There is so much functionality it is easy to "use it or lose it". This says more about us than the software!

Source: Capterra
 

Karen from Fairview Ave Brethren in Christ Church

August 2017

August 2017

Servant Keeper features are helpful and easy to us.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

quick and easy, lots of helpful features

Cons

Building a filter takes a little time to figure out. The guidebook and online support are very helpful in figuring that out. Help Desk costs seem a little high to us.

Source: Capterra
 

Buddy from Cornerstone Presbyterian Church

August 2017

August 2017

It solves the problem of listing and controlling the offerings received by our church.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The Customer Support that is available all the time. They take the time and patients to work with people that are not that familiar with computers.

Source: Capterra
 

Ann from St. Rose of Lima Catholic Church
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

The support staff was a great help and saved me a lot of time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Pros

Ease of use. It does what I need it to do. That is my only comment. I really do not know what else to say. See cons below.

Cons

I would like to get prepared for my finance meeting now.

Source: Capterra
 

Esmeralda from Our Savior's Lutheran Church
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Fascinating

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are now able to create a better directory and have our members access it in a much simpler matter.

Pros

What we like the most of this software is that it is reliable and accessible from anywhere. We love that our users are able to add visitors immediately. We also love all the categories and information we can add to all our members.

Cons

The least thing we like is the way contributions is laid out, compared to our previous program, however, we will get used to that over time.

Source: Capterra
 

Gaynel from First Mennonite Church
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Needed to understand a feature I was not familiar with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Well, if I didn't have this software, it would be quite difficult to provide reports that are asked for or to keep track of information from year to year

Pros

It's all good. No specific comments at this time. I like the reports most of all. I can pull up data in almost any form.

Cons

Online help in the software could be a bit stronger. Recommend adding answers to questions you receive on the calls or with online support.

Source: Capterra
 

Tanya from The Sanctuary

August 2017

August 2017

Five Stars! We love Servant Keeper!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use and minimal amount of work required to stay on top of record keeping has been a huge blessing. Time is a valuable commodity and Servant Keeper helps save loads of time record keeping and staying organized. Whenever I've needed to call for assistance with a task there has always been a knowledgable and courteous voice to coach me through to completion.

Source: Capterra
 

Iris from Our Lady of Lebanon Catholic Church
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

to be organized with our parishioners history.

Pros

It's tell you what you need to know about the parishioners, all the information
from family history to how many kids , how much they contributed no matter
how old the family history is .Thank you for the HelpDesk and really I like everything about it, Servant Keeper manage our ministry. It's our joy to have it.

Source: Capterra
 

Cindy from First Baptist Church Kerens

August 2017

August 2017

As always, courteous, knowledgeable, fast.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support
Pros

fairly easy to use, flexible, unlimited fields. Support team is always willing to help!! Constant updating and availability and smoothness of the updating.

Cons

eventually change the 'phone' field to just phone instead of 'home' or 'cell'. Rather just phone then 2nd phone and so on.

Source: Capterra
 

Jesse from Old West Ministries

August 2017

August 2017

Excellent. Smooth transition from previous software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Help consolidate all of our information and data and keeps it in one place.

Pros

That fact that everything you need to do can be executed from one place. Lack of redundancy eliminates repeated entry that saves a lot of time.

Cons

As the program is upgraded more options become available. There are some limitations. One issue is when we place a scanned signature into a database letter, often the signature graphic disappear after a number of letters are printed.

Source: Capterra
 

Carolyn from Ashland City United Methodist Church

August 2017

August 2017

Very Good and Helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to work with and understand! I have used other software products and this is much easier. I like the group keepers section.

Cons

Waiting for the Help Desk!

Source: Capterra
 

Arthur from True Light Worship Center

August 2017

August 2017

Past versions of the program has proven to be of great benefit in our accounting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has many failsafe provisions to help minimize mistakes in contributions and filing. The "end of year" reports to contributors saves time and effort because they are kept updated at the close of each input session. Plus, it allows us to keep families together, or print their Contribution Summary individually, as desired.

Cons

With the newest version I'm still having problems printing the contribution reports in "Portrait Mode". The default is "Landscape" and I have not been able to change it to "Portrait" which suits our filing better.

Source: Capterra
 

Nancy from NorthLake Church
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

All of the Help Desk Staff are excellent, very personable and do not make your feel rushed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value
Support

time saving, accuracy and assistance.

Pros

Ease of use and ability to move around into different apps. The staff have all been a lot of help on the phone and online.

Cons

There isn't anything that I don't like. I really appreciate the staff, the time spent when needed and the ability to make sense of how it all works.

Source: Capterra
 

Sue from Southwood Memorial Christian Church
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Dave at Help Desk was cordinal, proffessional and solved my issue within a few minutes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Everything organized.

Pros

Easy to use - I have recommended to other churches. Requires little maintenance, always dependable and makes the tracking of congregation easy.

Source: Capterra
 

Robby from The Gathering at Scott Memorial UMC

August 2017

August 2017

Very customizable! Flexible enough to meet needs of churches large and small

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Super ability to organize.

Pros

user-defined fields, integration with other software like QB and payment systems like Vanco. Also like the increasing "ecosystem" like secure child check-in and cloud-based data

Cons

No app! I would love a directory app for phones (ie: Instant Church directory) Also, I would love to be able to export the notes fields in to a csv file like the older versions of SK

Source: Capterra
 

Jane from C&MA Church of Stroudsburg, PA
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Very user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very helpful to have so many pre-programmed scenarios when making lists for our church. This product comes with very patient tech support if there is a difficulty, which is rare.

Cons

Not sure that I can come up with any at the moment so at this time. I will say none. I have found it to make my work a lot easier.

Source: Capterra
 

Joanne from First Presbyterian Church of Tuckerton
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

WONDERFUL!!! Learned alot with the help of the staff!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

One I became familiar with it, the ease of entering data, doing reports was very easy! The workshop really helped in terms of training.

Cons

Nothing really. I don't know what more I can say. I had issues when I first worked on this but now that I know what I am doing everything is fine.

Source: Capterra
 

Don from Riverside United Methodist Church

July 2017

July 2017

Great product, great service. support. Customer Service employees go overboard to help you.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is easy to use and reports are very beneficial. The total number of members involved in each report is very nice to have.

Cons

The different parts of the software needs to be updated separtly (membership, finance). This is a pain for each update.

Source: Capterra
 

Julie from Zion Baptist Church

July 2017

July 2017

Customer service today with Stacy was exceptional.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I appreciate the fact that they finally coordinated check in with servant keeper eight. Servant keeper provides us with a tremendous amount of information we use to serve our membership better.

Cons

It can be a little complicated in certain areas, but the frustration is minimal compared to how great the product is.

Source: Capterra
 
 
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