All Servant Keeper Reviews
1-25 of 687 Reviews
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Albert
Verified reviewer
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Servant Keeper gets across the board. Their salesman,
Online directory for church membership. Saved many man days of work recording and tabulating contribution statements to the membership. Opens door to online communication to church membership.' Allows membership to review their giving statements at any time online.
PROSWe formed a committee to review electronic giving in early November. In this process we learned that our church had purchased SK, but had not implemented it. After reviewing the benefits of SK we decided we should first implement SK before moving into electronic giving. We tested SK live for over a month to confirm that it work for us. Prior to SK we used PowerChurch Plus for membership records and manually recorded all of contribution records by hand on paper ledgers. The conversion from PCP went very well using the SK provided tool for data conversion. In this process we moved 525 families with 1149 members to SK from PCP in a manner of minutes. The SK salesman met with us almost daily over the phone to answer our questions when we were in the month long evaluation. He answered both functional and technical questions as we tested the functionality. At this point we have implemented the membership and contributions modules from SK. We are planning to implement the Directory next and then get into email ' text communication in the Church membership. The guys entering the contributions especially enjoyed doing the "Ka-Ching" feature that sounded every time they entered a contribution. Overall at this time we are very happy with SK and the service they have provided as we implemented the software. We decided to implement the "cloud" version of the software and it works as fast as the local version which we used in testing.
CONSWe wish that all of the features were rolled up in the cost for the cloud version. Other than that there everything has worked as advertised.
Vendor Response
Hi Albert, very kind of you to leave a very detailed and glowing review of Servant Keeper. It's an honor to serve your ministry and we are so glad that SK is a blessing for you! - the Servant Keeper Team
Replied January 2018
Phillip
Religious Institutions, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Servant Keeper Thoughts
My overall experience with Servant Keeper has been good. Even though some of the features are somewhat confusing to me, ultimately, in time, I am able to figure them out. So far it has been the most user friendly church management program I have tried. I Ch
PROSOverall the software is relatively user friendly. Doesn't take long to get going. If you can attend an instructional seminar, that will get you going even faster and get a lot of questions answered. Giving entries are very intuitive and straight forward. Corrections to entries are a little more work.
CONSSteps to Merging duplicate entries or files can be very confusing. Customizing entry fields in the membership is difficult. Always have to go back to the guides and/or instruction manual to recall the steps. I always have problems with the conditional statements in creating a group. Wish it was more simplified with practical examples or templates.
Reason for choosing Servant Keeper
PowerChurch Plus was too complex for our people to figure out.
Michael
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed February 2021
Fine folks, but inferior product
It served us well in our early years as a church. But as our needs grew, SK didnt work for us. Great price. Great folks. Very limited functionality. If you're needing a simple solution JUST to keep up with donations, this will work. If you need more than that, this product might not be the best for you.
PROSNot much. I think the staff at SK are great and fine people, but the software is lacking!
CONSThe GUI is archaic, outdated, and looks like one has taken a trip back into Windows 95. The install is awkward, at least on a Mac. There arent a ton of feature that can be done with this software. Reporting is limited, and there's no workflows, automated reporting, member portal, attendance module, etc.
Reason for choosing Servant Keeper
Pricing. Which was the wrong reason, it appears! LOL
Vendor Response
Hi Michael, Thank you for using Servant Keeper. We actually do have a member portal, attendance module, in-depth dashboard reporting and much more on our latest version of the cloud. Plus, Servant Keeper has just joined the Faithlife Family. Faithlife, the makers of Logos Bible Software, is now working hand-in-hand with Servant Keeper. This means as of today, Servant Keeper customers now have access to more tools than ever before, and at special pricing! Not only can ministries manage their membership and contributions, they can access online giving, better manage events, offer their church members and ministry team Logos Bible software and Faithlife TV, run a professional and automated website, schedule and run effective ministry services with impactful presentations, and so much more. We encourage you to take a look at all that's possible. As always, we're here to help you if you have any questions. Thank you, Servant Keeper
Replied February 2021
gaynel
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Want a product that tracks and produces the kind of reports you need? Try SK
Again, it's the support that makes this software hum for me. I am pretty good using it but occasionally still need a little help and you guys are always available, helpful and patient.
PROSI especially like the support - everyone is knowledgeable and patient. The software is very good as well, and it's now in the cloud for "on the move" access.
CONSLeast? I'm thinking. I can't really think of what I don't like - wait I know. You have upgrades often and I don't have admin access to my own computer so I always have to ask my Tech guy to come to my desk, log in and accept the update.
Geneva
Non-Profit Organization Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
My Experience
Great experience
PROSVery easy to use - user friendly software...so far the best one
CONSSometime it's difficult with vanco and quickbooks...but I'm adjusting and has gotten better
Reason for choosing Servant Keeper
Employees were very friendly, helpful and thorough and the price was right.
Reasons for switching to Servant Keeper
They stop designing and supporting the software
Chris
Verified reviewer
Religious Institutions, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2021
The perfect database for the church of the '90s
Having used Servant Keeper for 2 years, it did exactly what I needed it to do, but never without some challenges that had to be overcome. Servant Keeper's look and features really feel designed for an older church but a church with a younger staff and demographic would probably find itself better suited with another option.
PROSIt is a straightforward database system. Running reports is easy. Overall, Servant Keeper provides a nice sampling of features for church management.
CONSIs not Mac friendly. If you use a Mac you can find ways to make it work but you will have consistent headaches in doing so. Limited features compared to its main competitors. Looks and feels like it was developed in the '90s and has never really embraced modern technology. The sign-in system is difficult to set-up and maintain and, once again, greets people with a dated look that doesn't appeal to today's families. Customer support is prompt but rarely provides necessary solutions to the issues.
Reason for choosing Servant Keeper
Ultimately, it was a team decision and one that I did not agree with for our organizational needs.
Loretta
Non-Profit Organization Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Help Desk
[SENSITIVE CONTENT HIDDEN] obviously knows his job. He was able to walk me through step by step and helped me achieve my goal
PROS[SENSITIVE CONTENT HIDDEN] was very patient with me. I'm not really familiar with the software and it just made it seem so easy. [SENSITIVE CONTENT HIDDEN] was AMAZING! I wish I could take him to work with me every week!
CONSWithout [SENSITIVE CONTENT HIDDEN] talking me through my problem, I would not be able to complete my task.
Reasons for switching to Servant Keeper
We needed a cloud base program and at the time Church Windows did not have one.
Lisa
Religious Institutions, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Love the program! Outstanding Service!
I have just started using this program, we completed the conversion today. To date, I have found this program to be extremely user friendly. I am anticipating this program to significantly reduce our redundancy in the office while providing critical information in a very timely manner.
CONSNo facility management/scheduling feature.
Reasons for switching to Servant Keeper
CDM was cumbersome, not at all user friendly and not stable in functions.
Sandra
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
My experience using Servant Keeper
I have been working with Servant Keeper for about 7 or 8 years. I was offered in person training with the personnel from the company for a number of months. I liked all features and the most importantly the excellent customer service.
PROSI like Servant Keeper because it has all of the features to help you collect and maintain information for members, general and monetary. Also, I really like the fact that there is always available knowledgeable, patient and courteous staff to help you with any situation you may have.
CONSI personally like all of the features of Servant Keeper.
Larry
Program Development, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
AWESOME AND EXCELLENT
The only thing I can say before I spoke with [sensitive content hidden], I've had others that I spoke to but she by far has been the best.
PROSI shared this on another survey. [sensitive content hidden] was fantastic, extremely professional, and made me feel comfortable while discussing roles. She made me feel I was the most important customer she had.
CONSI have nothing per se negative about Servant Keeper
Reason for choosing Servant Keeper
Because it's simple to use, and you can change things around without speaking with someone every day. This product is so user-friendly
loren
Religious Institutions, 2-10 employees
Used more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed September 2019
Needed to update
It was ok and we ended up going with a different software that was less expenses and did all we wanted it too.
PROSWith Servant keepers manually adding attendance was easy and you could see all your members on one screen.
CONSIt did not do what we wanted it to check in, texting to sign up, mass email/texting, scheduling volunteers, if we wanted these services we had to upgrade for a lot of money and did not get a free trial even though we were current customers.
Reason for choosing Servant Keeper
We didn't we switched from servant keepers to Churchteams
Reasons for switching to Servant Keeper
it was less expenses and did all we wanted it too, they have excellent customer service.
Liz
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
Servant Keeper 8 is an amazing tool for ministry! It helps you to keep up with your church family.
I like the groups keeper the most! I like being able to create a group of the particular members I need to reach for our newsletter, prayer chain, small groups, worship, etc. I can create a group of members and run an array of member and contribution reports for use by the church staff, volunteers, committee and session members. We are now on the Cloud, which allows us to use the Mobile Ministry and Greet and Attend apps, as well as the New Online Office! The Online Office is extremely helpful. It allows me the capability to update or add member information from my cell phone or tablet, and that information goes right into the Servant Keeper 8 program. When I am at a small group, class or just bump into someone I haven't seen in a while, I can get my phone out and update their contact information right there. Our members have access to the online directory, they can view their contributions and update a lot of their information on the Online Office. Volunteers and staff can have access to the program from their own computers, so, now they can volunteer to do things at a time that's convenient for them, from wherever it's convenient for them. "Many hands make light work." We can give users and members access to different areas of Servant Keeper based upon their needs. Servant Keeper 8 integrates with several other programs that we use, like QuickBooks. It has also introduced us to other programs that are available like MailChimp, EventBrite and Vanco.
Vendor Response
Thanks Liz, it's a joy to serve your ministry and we're so glad you are getting so much out of the system! The integrations you mention are pretty awesome and definitely work checking out. Mailchimp is a great tool for an automated visitor follow-up campaign and Vanco has the best online giving platform for churches! Thanks for using Servant Keeper!
Replied May 2017
Debbie
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Servant Keeper from a Person who is not techie
Automate administrative tasks: Servant Keeper enables businesses to automate tedious administrative tasks such as appointment scheduling, invoicing, and customer communication, allowing staff to focus on more important tasks. Improved customer experience: Servant Keeper's robust customer management system helps businesses create better customer experiences. It allows businesses to store customer profiles, track communication, and set up automated reminders. Streamlined communication: Servant Keeper allows businesses to communicate via email, text message, and social media, all in one place. This streamlines communication and ensures that all business communications are tracked in one place. Data security: Servant Keeper uses bank-level security measures to ensure that customer data is secure. This creates a safe environment for businesses to store sensitive data and prevents data breaches. Increased efficiency: Servant Keeper helps businesses increase their efficiency by streamlining processes and automating tasks. This reduces manual effort and ensures that tasks are completed in a timely manner.Benefits. Streamline administrative processes: Servant Keeper provides a suite of tools to help organizations streamline their administrative processes. Automate communications: Servant Keeper makes it easy to communicate with members, staff, volunteers, and other stakeholders. Track progress: Servant
PROSServant Keeper is an easy-to-use church management software that makes it easy to track and manage church members, donations, and events. It also allows churches to easily share information, such as newsletters and church bulletins, with their members. Servant Keeper also offers a variety of online giving options and is integrated with several popular payment processors, including PayPal and Stripe.
CONSServant Keeper is not the most feature-rich church management software on the market, and some of its features can be difficult to use. Additionally, it is not available in multiple languages, which can be a problem for some churches. Finally, the cost of using the software can be expensive, especially for larger churches.
Susan
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
We recently upgraded to SK 8 with our database on the Cloud. Technical Support was awesome!
We have used the SK Contributions module for many years and it has worked extremely well. I especially like, that if we make the occasional data entry error, it is a straightforward process to make corrections. Three of our volunteers attended a SK training session last spring and we were impressed with the membership module. We could immediately see how we could use membership features to support many of our ministries. The ease of customizing our database with our own names for various fields is great. The Groups Keeper is an awesome tool and we foresee using it extensively. Although we are still learning the SK Writer functions, we can already see that in conjunction with the Groups Keeper, we will be able to personalize letters, emails, campaigns, etc. Perhaps the most appreciated feature of SK8 is that it resides on the Cloud. This enables all of us to work from home, which is a huge plus for our organization, which is 100% volunteers, except for our minister. Also, we appreciate that our data is backed up daily automatically.
CONSThere is so much functionality it is easy to "use it or lose it". This says more about us than the software!
Vendor Response
Hi Susan, thank you so much for your kind words and your thorough 5-star review! It's a joy and privilege to serve your ministry! - the Servant Keeper Team
Replied September 2017
Greg
Religious Institutions, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Servant Keeper Keeps Serving Us
Our experience has been great. When we’ve updated the operating systems—either on the host PC or terminals—both the online support articles and customer service have been invaluable.
PROSSince we switched to Servant Keeper a number of years ago, I’ve never been disappointed that we made the switch, either from our previous management software or to Servant Keeper. Among the many features I appreciate about this product, I probably most appreciate the ease and flexibility of editing data fields to fit our church family’s needs.
CONSBecause contact info can be saved for both family profiles and individuals within families, sometimes we find that contact info (such as an email address) may have been updated for a family but not the member of the family who primarily receives information at that point of contact. Getting that information updated in the necessary spots is not difficult (as long as we remember to do so!), but it would be helpful if, when updating such info, Servant Kepper asked the user if the updated info should be applied to the family profile and/or individuals in the family.
Reasons for switching to Servant Keeper
Two primary reasons: ongoing support cost and ease of use.
Barbara
Religious Institutions, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
The ONLY Church Management Program I will recommend
Another church administrator recommended SK to me in 2000. I am forever grateful that she did. SK is very user-friendly and has many useful and customizable features for every size church. Their customer service and help desk are very knowledgeable and are genuinely happy to help you. I always recommend SK to other church administrators when I am asked what program at our church.
CONSNothing. All the features are very easy to use and integrating with QB was very easy as well.
Reason for choosing Servant Keeper
Cost and user-friendliness.
K
Used free trial
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2017
We liked it but......
We have used Servant Keeper for 9-10 years (going by memory). They have steadily improved the product. Moving to the cloud made this platform much more useful for our staff. When it all works - I would give 5 stars on the ratings above. Until this month I would have given nothing less than 4 stars. The Customer Service people are lovely but have no ability to make things happen. There are problems with the speed of the program and at times it freezes up. Part of that is Servant Keeper and part of that is the location where we happen to log in. This year we switched our online giving to Servant Keeper. It was a smooth change over. There is a lag time between the gift being given online and Servant Keeper's posting of the gifts to our account. Then....the yearly giving statements went out this January (which were generated so smoothly). 55 online donations given throughout the year did not show up on the giving statements (the money did go to the account correctly - it just did not show up on the contributor statement). Now we are having to manually correct these statements. Servant Keeper's response to this is they are working on an upgrade (which will cost us) but there has been no visible effort made. This is not acceptable. With the size of our church/staff/options we choose - we have a sizable time and money investment in this platform. Even so, we expect to be leaving Servant Keeper soon. kblankenship@findcommunity.net Since posting our review 5 hours ago, Servant Keeper has contacted us and corrected problems/offered help in numerous areas and offered us the new update for free. We are very pleased at this renewed enthusiasm to respond. I hope it will soon result in 5 stars across the board & us staying with Servant Keeper.
Vendor Response
Hi K, Thanks for reviewing Servant Keeper and for your long loyalty! I'm sorry January was frustrating. If there is a bug causing your online gifts not to post we will fix that and you will not have to pay for that update. While we integrate with many online giving programs, they are operated by third party companies (Vanco, Easy Tithe) and we can only post the data they send. We want to help you resolve that issue so we will be contacting you to do that. Again, thanks for your loyalty and it is an honor to serve your ministry. The Servant Keeper Team
Replied February 2017
Lindsay
Religious Institutions, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed December 2016
Gets the job done
I feel like SK is a pretty standard database. Pretty easy to work if you are familiar with databases. Missing some key pieces and not always user friendly.
PROSBasic and easy to use if you understand databases.
CONSNotes section does not automatically notate when someone makes a change to a profile. When updating family information , it doesn't always carry update to all family members. It asks which members need that update, great feature, but then doesn't always make the updates.
Vendor Response
Hi Lindsay, thank you for using Servant Keeper and for sharing your thoughts. I can see that you are on a very old version of Servant Keeper. We want to make sure you know that in the current version of Servant Keeper all changes made to a record are shown in the notes in the 'history' tab, which shows the change made, and the user who made the change and the date that the change was made. There is also now automation features that update family members. Please call us if you have any questions. Thank you! The Servant Keeper Team
Replied December 2016
Suzan
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
An overall review
The help desk staff has assisted me each time I've experienced most questions or problems. One thing I would suggest, when you offer training is to offer a discount for those who have purchased the help desk, cloud... Or at least offer it for the first year of purchasing a software upgrade.
PROSOverall, the software is easy to work with, but it does help to have membership to the help desk for assistance.
CONSAlthough I have called to request assistance. One of the continual problems I experience while using the contribution manager has not been resolved. So each time I use it, I have the same problem.
Reason for choosing Servant Keeper
The cost. Christian based -unique to the needs of a church.
Bob
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed June 2015
I enthusiastically and without qualification recommend SK 7.
After working with the demo a few weeks and after several phone calls to Sales Rep Bernadette Reynolds, we purchased a 3 seat Starter Bundle with SK Hosting 3 weeks ago. Later, we bought an additional set of manuals and ClipBook for SK. Total investment to date is about $1200 for our 200 family, 400 individual congregation. While less expensive choices are available, I think this is about the minimum setup and cost for a church our size. The Import Tool is a must for porting member data. I wish I had taken more time organizing member talents and interests as it's time consuming to add this info after import. There's no mechanism to change fields on a group of members by importing a batch file; it must be done manually inside SK. Help from the Menu Bar doesn't work if you're using the current version of Adobe AIR (17.0.0.172 but it does work with older versions). If SK is open and it loses focus or your computer goes to sleep for a while, SK thinks the internet connection has been lost. I've had to either shut down SK with Task Manager and/or reboot to get things back to normal. While I focus on getting everything set up, several others are working through the very useful online tutorials and videos. User Manuals are very, very good as is the Help Desk. While there are some idiosyncrasies and a few things I'd do differently, it's clear a great deal of thought has gone into the design of this software and how it will be used. While I found SK intuitive and easy to use (I worked in the CAE field for 40 years), it remains to be seen how easy our 'unsophisticated' users will adapt to it. It is a very powerful piece of software that should meet your needs whether you're a church of 20 or 2000 families.
Vendor Response
Thanks for your review Bob! Please contact the HelpDesk so we can address the couple things you bring up. We can show you how to do global field changes for groups of people in Servant Keeper. You'll love how easy that is! There should not be a conflict with adobe air so we can make sure about that and we can also help prevent what your describing when your computer 'sleeps'.
Replied June 2015
Lara
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2018
I use Servant Keeper 7 on a weekly basis or more
I do use a later version (7) but am considering upgrading to 8. I like the ease of printing all types of reports, and the end of year info for tax purposes.
CONSA very awkward and dated "Help" section--hopefully solved in version 8. ALso having to re-enter your ID and password to switch between Admin, Contribution and Membership manger during the same session is a bit annoying.
Vendor Response
Hi Lara, thanks for recommending Servant Keeper. :) Just want to let you know that we have revamped the online help center for V8. I also want to make sure you know that you do not have to log out and log back in to go to different parts of the program. Just cllck "switch to" on the bottom right of your screen and you can jump to whatever part of the program for which your user ID has security access. Thank you for using Servant Keeper! - the Servant Keeper Team
Replied August 2018
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2018
Do Not Buy
Used this service for a massive organization where we were tracking thousands of people and running dozens of different reports on daily. Except that it was near impossible to use. The software was dated beyond what was reasonable and didn't stand up to competitors at all. But we were stuck with it and data migration was going to be a nightmare. So we basically had to have one woman become the guru on reports and she spent hours a day trying to figure out how to run the right reports. Wouldn't ever consider buying it.
PROSIt was a database for tracking and maintaining information on congregants. So basically a database.
CONSNot user-friendly. Complex to maintain. Pretty much impossible to manage effectively. Running reports is a nightmare.
Vendor Response
Dear "Pretty Bird Coffee", we are unable to find a customer or a church with that name. Perhaps you meant to review a different program?
Replied October 2018
Sheree
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed February 2018
Product is great until you need support, then you are toast.
Frustration with no support without spending tons of money.
PROSFairly easy to use - again - unless you run into trouble and then need support. After having difficulties with the support issue - the cons outweigh any pros.
CONSSUPPORT! Non-existent unless you expend tons on support package or price PER phone call - unacceptable. Because of the lack of support I honestly cannot recommend this product to anyone.
Vendor Response
Hi Sheree, first, thank you for using Servant Keeper and for sharing your thoughts. I'm glad you rate Servant Keeper easy to use. Regarding support: Many companies, including most of our competitors, out-source their support to disconnected call centers so they can provide "free support". The problem is, when you call those help centers you feel like you know more than the person you're calling or you're stuck waiting weeks for an email response. We elect to provide high quality live support starting at just $99/year. In this way we can provide dedicated professionals who offer the highest level of support. (Every one of our agents works in the same building as the rest of us.) As reviews on Capterra attest, our support team is well loved by our customers. I know that's not exactly what you want to hear but wanted to take time to explain that for you. As always we also offer free trouble shooting support if you run into any technical issues.- thanks again for using Servant Keeper.
Replied February 2018
Dianna
Religious Institutions, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Easy to use - Support is incredible!
We don't use this program to its ultimate ability. We are a small church with a small staff, so there is only so much we can and do track. But it meets our needs (mostly, I have one report I resort to Access for), and it's so easy to use that new employees don't have a problem understanding the basics. I had to contact SK today for help in re-installing a workstation after my computer was replaced. The service provided by the Rep in the Help department was AWESOME!
PROSEasy to use. Very versatile. The support is incredible, excellent!
CONSI would prefer an easier and more robust customizable reporting feature. Perhaps that's the one area I am simply not knowledgeable enough. I am more used to creating reports in Access databases, which is quite customizable.
Joyce
Religious Institutions, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
User Friendly
Servant Keeper has been helpful and they are very patient with me, even though I am technology challenged at the age of 62, I never feel judged, even with the simplity of the program.
PROSI can access Servant Keeper from my phone anytime and anywhere and being in the ministry that is crucial for me and my husband, Senior Pastor, and our Ministry staff.
CONSIf I have a con, I just call the help desk and they walk me through anything I am having problems with, and therefore my problems/cons have been solved. Bottom line, I can't think of a con.
Reason for choosing Servant Keeper
I am not sure, but I am glad they did choose Servant Keeper.