--- title: "RealTime-CTMS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RealTime-CTMS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RealTime-CTMS is a good fit for you!" source_url: "https://www.softwareadvice.com/clinical-trial-management/realtime-ctms-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / [RealTime-CTMS](https://www.softwareadvice.com/clinical-trial-management/realtime-ctms-profile/) / RealTime-CTMS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/clinical-trial-management/realtime-ctms-profile/) Reviews [Alternatives](https://www.softwareadvice.com/clinical-trial-management/realtime-ctms-profile/alternatives/) # RealTime-CTMS User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 71 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 60 reviews (85%) - 4 stars: 11 reviews (15%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The accuracy and regulatory compliance offered by RealTime CTMS are paramount in clinical research.3. - With a user-friendly interface and a commitment to customer satisfaction, it's a top choice for clinical research professionals seeking efficiency and ease of use. - You can build the budget and as visits are completed easily see the funds due and send invoices if needed. When we have concerns we have voiced them and the team listens and finds solutions or upgrades to make the system more user friendly. ### Most mentioned cons - Sometimes the Images don't load, records are not not readable but over all this is just a small issue. - The labeling of different sections seems rather obtuse (and I think, for example, it's strange to track user accounts for external providers/visiting Monitors in a completely separate location from user accounts for site staff - shouldn't all user accounts be in one place?). - It is not very easy to post a check that is paid with many line items and payment amounts that need to be adjusted to match the sponsor payment. When emailing invoice to sponsor, there is no mechanism to ensure email was received such as a reach receipt by Sponsor. ## RealTime-CTMS customer reviews Showing reviews 1-25 of 71 (page 1). ### Great software for organization! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Research - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The great thing about this software is all the features offered to help keep everything from appointments to business affairs in check. An all inclusive software to help keep tabs on every aspect necessary. #### Cons No issues with the software. Very pleased! --- ### Financial Reports sold us! - Overall rating: 4/5 - Reviewer: Denise C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros 1. One of our biggest must haves when selecting a new CTMS was the financials. We love the fact we can do study revenue reports and many others! 2. The ease of building studies. Especially the copy feature for visits as well as copy and past of arms into other studies. 3. We like the many options to accommodate the complicated budgets we need to enter. #### Cons 1. It is not very easy to post a check that is paid with many line items and payment amounts that need to be adjusted to match the sponsor payment. 2. When emailing invoice to sponsor, there is no mechanism to ensure email was received such as a reach receipt by Sponsor. Also, there is no option to assign your own invoice # to invoices or accept RT number given. The system automatically assigns # based on last invoice. When you have multiple sites, it can pose a challenge. We can narrow it down by site and study under the manage study invoices for viewing only. 3. When adding arms… the arms have to go in alphabetical order of the arm name, instead of the order we choose. When we do arms 1-20, arm 10 falls after arm 1 and before arm 2, instead of after arm 9, and that is because the system reads everything alphabetically and numbers only up to 9. It should give us the option. #### Reasons for choosing RealTime-CTMS Financial reporting and overall ease of using the system #### Reasons for switching to RealTime-CTMS Merge was sunsetting --- ### RealTime-CTMS has directly contributed to our site's success! - Overall rating: 5/5 - Reviewer: Emmet F. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Endeavor Clinical Trials is capitalizing on the detailed reporting features built-in with RealTime to help us keep accurate metrics on recruitment and marketing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RealTime-CTMS is a user-friendly clinical trials management software that allows us to process potential candidates for studies from recruitment to completion! As the manager of recruitment, I am particularly excited about the API integration with our ad agency's digital advertising campaigns. If a potential patient clicks on a digital ad, our database is populated with the data from the patient in the specific study! It makes recruiting a breeze. #### Cons Sometimes the server can be a bit sluggish. --- ### RealTime CTMS Review: Seamlessly Serving Clinical Trial Needs - Overall rating: 5/5 - Reviewer: Ravi A. - Verified reviewer: Yes - Industry: Research - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered 1. RealTime has likely helped streamline various aspects of your clinical trial management. 2. The accuracy and regulatory compliance offered by RealTime CTMS are paramount in clinical research.3. Company's commitment to continuous improvement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RealTime CTMS is a standout Clinical Trial Management System known for its user-friendliness and exceptional customer support. It excels in document management (eDocs), data capture (eSource), and patient management (CTMS). With a user-friendly interface and a commitment to customer satisfaction, it's a top choice for clinical research professionals seeking efficiency and ease of use. #### Cons I don't have many criticisms to offer about RealTime CTMS. If I were to suggest an area for improvement, it would be to focus on enhancing the Enterprise system and the Finance module. --- ### RealTime at SRA - Overall rating: 5/5 - Reviewer: Ashley C. - Industry: Research - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. RealTime is something of a go to at our company. Any time anyone has a question regarding a study, a participant, scheduling, our answer to each other is always, "did you check RealTime?" The best part is that through RealTime we're always able to get the answers that we need. And if it's not something we're sure RealTime can give us, the support staff is always more than happy to walk us through a feature that we may not have realized existed. We have been using RealTime for close to two years now, and through updates and additional features, there really isn't anything RealTime can't provide for us. In regulatory, I especially love the document feature. It centralizes a place for our consents and protocols so that when coordinators or the marketing department has a question, they can reference the source material. The addition of subject documents has been invaluable as well. Rather than coming up with a filing system that's arguably archaic, it makes it easy to reference a participant's prescreen right in their profile. It saves us space and time to be able to have this information readily available. The best thing, though, I could say about RealTime is that is has features we didn't know we wanted. I could try to come up with things that could be added or improved on, but the truth is RealTime is always a step ahead of us. Every time a new feature is launched, I find myself saying, "oh yeah, that would be helpful!" #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and the availability for help. We have interns and some staff who only use RealTime for specific things, like referencing the calendar, or scheduling appointments. Because RealTime is so user friendly, we don't have to spend much time training our new staff on how it works. And even if a training session is required, it's great that the team at RealTime can provide this for us. #### Cons I honestly do not have any complaints at this time. #### Vendor response Ashley, thank you so much for the great review! This is great news that RealTime has become such an important system for your site and staff. We enjoy working with your team as much as you enjoy working with RealTime! Replied March 2017 --- ### Provides all the tools to be able manage clinical trials efficiently and effectively. - Overall rating: 5/5 - Reviewer: Amy B. - Verified reviewer: Yes - Industry: Research - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered As I mentioned, having all of the tools available in one spot makes it easy and efficient to use. Using our time efficiently is very important in research and RealTime helps us do so. From Recruiters, Coordinators, Regulatory, and Managers all use this system with ease. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Provides all the tools to be able manage clinical trials efficiently and effectively. From Organizing our referrals, scheduling visits with RealTime Calendar, Contacting and communicating with patients by text, keeping track of visits, using RealTime Pay, edocs, etc. RealTime really does it all and does it well. It's a one stop shop for keeping our studies well organized! #### Cons We don't really having anything at this time that stands out as a con. All of our team works really well with this system. None at this time. #### Reasons for choosing RealTime-CTMS Provides all the tools to be able manage clinical trials efficiently and effectively. From Organizing our referrals, scheduling visits with RealTime Calendar, Contacting and communicating with patients by text, keeping track of visits, using RealTime Pay, edocs, etc. RealTime really does it all and does it well. It's a one stop shop for keeping our studies well organized! #### Reasons for switching to RealTime-CTMS Functionality --- ### CTMS Every Day User - Easy to Navigator and All-Around System for Clinical Research - Overall rating: 5/5 - Reviewer: Keihanna D. - Verified reviewer: Yes - Industry: Research - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered RealTime-CTMS is the only clinical trial management system our company utilizes. It is an all-around system that can navigator all aspects of clinical trials from patient visits, electronic data capture, subject stipends, to electronic regulatory document creation and storage. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that we can complete patient visits from start to finish within one system as well as maintain an electronic Investigator Site File. CTMS makes it easier to reduce our company's carbon footprint by functioning well as an electronic system. #### Cons eSource is a wonderful function, however, I believe that are a lot of ways it can improve. With some improvement, eSource can be much more user friendly and decrease the time it takes to create an eSource template to mimic eCRF guidelines. --- ### CTMS, eDocs and eSource all in one package - Overall rating: 4/5 - Reviewer: Kristina C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that everything is integrated in one place and it is easy to toggle between each side. Quality checks are easy to be completed because you can toggle from one place to another. When you load a new consent in eDocs it can automatically show and be tracked in the source and a log is made. I love the new electronic delegation log which prevents us from having to go to each person and get signatures. Once you put a patient into the CTMS you can easily attach that patient to a study and follow the patient throughout the process. You can build the budget and as visits are completed easily see the funds due and send invoices if needed. When we have concerns we have voiced them and the team listens and finds solutions or upgrades to make the system more user friendly. #### Cons If the internet goes out there is a problem. I wish there was a way to work offline when that happens. It doesn't happen often but when it does we have to get creative and use hot spots to continue to work. #### Reasons for choosing RealTime-CTMS Because it had everything in one neat integrated system. --- ### Each year they impress us more - Overall rating: 5/5 - Reviewer: Fabian S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Form day one it has been WONDERFUL. I enjoy the progress the company continues to make, which in turn benefits my research site, and the costs keep low. Thanks to the [SENSITIVE CONTENT HIDDEN] I have always felt that this leadership always takes into account the inform form sites in order to continue to improve the system. Having the direct line of communication to these two leaders, ensures that RealTime values our input and takes the time to work closely with its clients regardless of our company size. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is very user friendly and intuitive. I like the way the system has features in place where the study coordinators must complete sections before completing a visit, as this helps speed up the QC process for proper billing to our customers. The system does EVERYTHING we need from patient visits and Text reminders to invoice and payments to patients. The new customized reloadable cards that we give our patients are a wonderful addition and has saved us lots of time and money, plus take us to a new level of professionalism. providers, and support organizations also like the way we can provide a breakdown of payment to them. This one stop system keeps our research site moving smoothly. #### Cons There is a learning curve to integrate eSource, but they have a good help desk to teach you. #### Reasons for choosing RealTime-CTMS Cost, ease of use, and easy access to customer service. --- ### Amazing helpful software - Overall rating: 4/5 - Reviewer: Eric M. - Verified reviewer: Yes - Industry: Research - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros All the products offering, stipend payment, appointment reminders, eletronic regulatory and cutsomer support is excellent #### Cons some payment, billing, and refunds are problematic. --- ### Comprehensive Platform for Research Sites - Overall rating: 5/5 - Reviewer: Lora P. - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our site has been utilizing RealTime for approximately 5 years and it has been instrumental to our overall growth, including expansion to multiple locations. RealTime provides a single platform that encompasses all of our site's needs. Not only does the software serve as a trial management system, it also includes patient appointment reminders via text messages, an electronic regulatory system and a stipend payment system. Additionally, the system is fully integrated with our company website. RealTime is a user friendly system that has increased organization, productivity and recruitment goals for our site. As a site director, I find the system a must have to monitor the work flow of my coordinators and recruiters. Additionally, it is invaluable for study payment accountability and invoicing. RealTime is our site's go to CTMS! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Vendor response Hi Lora. We are very happy to hear that our software has helped your site tremendously. As our first CTMS customer, we really appreciate your loyalty and look forward to continuing our service to you and your team. Replied February 2017 --- ### Great CTMS! - Overall rating: 5/5 - Reviewer: Jen W. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered I have been using realtime for several years. It is easy to use and easy to understand. The helpdesk is great at answering questions. Realtime also listens to the feedback that they get and makes changes to the system based on the feedback. I highly recommend them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use. Very helpful customer support. Has all of the functions that you need. #### Cons It takes several steps to switch back and forth between patients and administarative tasks. #### Vendor response Hello Jen, thank you for your great review and continued support! A tip or trick in our system is to right click on any of the links and open in a separate tab to toggle between the patient and admin screens. This will definitely save you some steps. Replied February 2017 --- ### RealTime will elevate your clinical trials department - Overall rating: 5/5 - Reviewer: Luis M. - Verified reviewer: Yes - Industry: Research - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Virtually everything. The UI is clean and intuitive. Branded options for the site and Pay cards are a nice touch. Accounting functions such as invoicing/payment tracking and the template building services have been game changers. All you need is in one place and it’s easy to understand thanks to the thorough trainings. Also, can’t say enough good things about the staff/customer service. RealTime has truly elevated our clinical trials department and helped us to grow as rapidly as we have! #### Cons Very minor and not truly a dislike: RT app doesn’t have accounting capabilities. --- ### ERG Realtime Implementation and Usage - Overall rating: 5/5 - Reviewer: David H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered Overall experience is exceptionally good. Wonderful team to work with. They are open to our multiple product enhancement suggestions, and I value them as a partner. Great customer support. Their technology roadmap is exciting, and I look forward to our future together. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Recruitment features and reporting capabilities are excellent #### Cons Accounting module needs to be improved. eConsent function would be a great addition --- ### Wouldn't do clinical research without a CTMS - Overall rating: 5/5 - Reviewer: Justin B. - Verified reviewer: Yes - Industry: Research - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered Excellent. Realize that taking full advantage of the CTMS requires diligent management know-how in order to effectively create the process for maximizing the CTMS's benefit. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This makes tracking our incoming payments SO much easier. Honestly, the more areas that I can get the CTMS implemented, the better the information I have to manage the business. #### Cons It does take a while for new features to be implemented. --- ### Excellent Customer Service - Overall rating: 5/5 - Reviewer: Danielle H. - Verified reviewer: Yes - Industry: Research - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered I enjoy working with this system. There are some features that go unused or under-utilized, but hopefully my employer will upgrade that in the future. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software was easy to learn with informative instructional training videos. If I have a question or suggestion, customer service always responds timely and makes me feel important. #### Cons I'd like the reports to be more personalized. I look forward to that possibility in the future. --- ### Realtime CTMS - Overall rating: 5/5 - Reviewer: Dominic B. - Verified reviewer: Yes - Industry: Research - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered This software has quickly become an essential part of our busy research site operations. A very contemporary and cost effective tool for systematic business management improvement #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Multiple efficiencies vs older practices #### Cons US- based so communications difficult from time to time --- ### all - Overall rating: 5/5 - Reviewer: Robert L. - Verified reviewer: Yes - Industry: Research - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I believe that this software has all the tools that we need to conduct our clinical trials without any stress, I love everything about this software/ #### Cons There is nothing that I don't like about the software #### Reasons for choosing RealTime-CTMS Because it is an amazing software that help to make you work flow a lot easy. --- ### Great customer support - Overall rating: 5/5 - Reviewer: Gustavo R. - Verified reviewer: Yes - Industry: Research - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered Very Good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's user friendly and customer service is always great #### Cons None at this time but working with the team at Real-Time for better experience --- ### eSource functionality. - Overall rating: 5/5 - Reviewer: Dalan A. - Verified reviewer: Yes - Industry: Research - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The ease of creating source (i.e. drag and drop). #### Cons Sometimes more complicated than instinctive. Navigating between features can be confusing without constant use or repetition. --- ### So happy to use RealTime as my CTMS - Overall rating: 5/5 - Reviewer: Ken A. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered 1. System is user friendly to the point of being intuitive 2. Service is first rate ... accessible and knowledgeable ... and provides solutions the first try 3. RT is clearly run by folks with research site level experience rather than IT folks 4. RT is clearly interested in what their customers think ... and this survey is NOT the first example of this ... they listen and respond 5. RT helps us populate studies ... the system works! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Vendor response Ken, we are very happy that the system is working great for you. Thank you for being a RealTime customer! Replied February 2017 --- ### RealTime staff have been most helpful - Overall rating: 5/5 - Reviewer: Kim N. - Industry: Research - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros software appears to have a lot of functionality that will help my site be more financially organized #### Cons software if overwhelming at first. hard to learn all it has to offer. wish the training sessions were more "hands on" --- ### Excellent CTMS - Overall rating: 5/5 - Reviewer: Juan C. - Product usage: Used unspecified for unspecified - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great value for the price. Easy to use and helps us keep upcoming and ongoing under control. Budgeting and visit payment control have increased our revenue as our visits don't drop through the cracks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Vendor response Hi Juan. Thank you for the nice review. We're happy that RealTime has helped increase revenue at your site. Replied March 2017 --- ### This CTMS covers all the bases, gives you solid tracking capabilities, and won't take forever to get the hang of. - Overall rating: 4/5 - Reviewer: Leslie H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Honestly, my experience with RealTime-CTMS has been pretty good overall. It gives you one central place to manage recruitment, participant visits, study activities, financials, and reporting — which means we're not juggling a dozen spreadsheets anymore. It's much easier to get a quick sense of where each study stands. For day-to-day stuff, it's pretty intuitive. Scheduling visits, pulling up participant info, tracking recruitment — those all work smoothly. That said, the more advanced stuff like setting up a new study, digging into accounting reports, managing permissions, or handling integrations definitely takes some extra training. Once you've got everything configured the way you want, it does end up saving a lot of administrative time. Feature-wise, this platform has a lot going for it, especially for a research site. The appointment reminders, visit tracking, automatic target-date calculations, recruitment tools, financial reports, and document storage are all genuinely useful. I also like that you can attach files directly to a study and share them easily. But keep in mind, it's not really built to be a general file-management tool — that's just not its main strength. Exporting and file conversion work fine for standard reports and day-to-day operational data. But if you need something for an external presentation, be prepared to do some manual formatting afterward. More flexibility with report layouts and export options would definitely be a nice upgrade. Customer support has been decent for routine questions — they're responsive and helpful. But when you get into trickier configuration problems or financial glitches, you might need to go back and forth a bit. I've also hit a few bugs here and there, though nothing that's ever stopped me from using the system for long. For a busy research site that uses the recruitment, scheduling, financial, and reporting features daily, the cost is pretty reasonable. But if you're a smaller organization with only a handful of studies, the price tag and the time it takes to set everything up might be a tougher sell. All in all, RealTime-CTMS is a solid, comprehensive system. It just has a learning curve, occasional quirks, and some reporting limitations that keep it from being perfect. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros RealTime-CTMS has made a real difference in how we run clinical research. It pulls together all the key pieces — enrolling participants, scheduling visits, keeping track of studies, sending appointment reminders, and managing the financial side of things. The calendar with automatic visit-window calculations is a big help for staying on top of deadlines, and it's definitely reduced scheduling errors. I also appreciate the recruitment tracking feature, which gives a clear view of where prospective participants are in screening. But what I value most is how it links operational and financial data, giving the team real insight into study performance. #### Cons There’s no shortage of features here, but that definitely comes with a learning curve when you're just getting started. Some screens feel a bit cluttered, and a few workflows take more clicks than you'd expect. Getting studies, financial rules, reports, and user permissions configured requires time and careful attention. I've also run into the occasional bug or hiccup—mostly with loading times, notifications, and data refreshing. The reports and exported files are useful, though the layout and customization options could be a lot more flexible. And for smaller research sites, the price tag might be tough to justify. --- ### Great Value and Functionality, Hoping Support Bounces Back - Overall rating: 4/5 - Reviewer: Ricardo C. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My personal experience with RealTime-CTMS since 2017 has been overwhelmingly positive. The platform offers a complete, user-friendly, and cost-effective solution built specifically around the daily operational and financial needs of a clinical research site. While we have encountered a temporary increase in system bugs and slower support ticket resolution times in recent months, upper management stepped in to help address our critical issues, and we have been informed that structural changes are currently being made to improve support responsiveness. Overall, we view these recent challenges as short-term growing pains, and we remain confident in our continued partnership with RealTime given their strong track record and robust system capabilities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros RealTime-CTMS is an exceptionally user-friendly platform clearly built from the clinical research site perspective. Having used the system since 2017, I consider it a great value for the money, offering a robust feature set that easily rivals any major competitor in the industry. It comprehensively covers all operational and financial aspects of running a site through its various integrated modules. The platform excels at managing recruitment efforts and tracking enrollment via its CRM capabilities, streamlines study visit logistics through intuitive study templates and clear visit tracking, and provides seamless electronic source data capture through eSOURCE along with clean Investigator Site File organization in eDOCS. Overall, it delivers a complete, site-centric solution that effectively powers daily operations and financial management. #### Cons Recently, our team has experienced an increase in system bugs alongside a decline in support responsiveness, with open tickets taking much longer to resolve than in the past. Critical issues, such as inaccurate financial report data and an ongoing inability to merge duplicate subject profiles, remained open for weeks, with the duplicate profile issue still unresolved. While direct phone support was previously easy to access, resolving recent issues required escalation through upper management. That said, company leadership has communicated that structural changes are underway to address support timeliness, so these recent setbacks appear to be growing pains rather than a permanent shift. #### Reasons for choosing RealTime-CTMS We had a less than ideal experience with CRIO during a study where the sponsor provided the access. ## More reviews [Next reviews](https://www.softwareadvice.com/clinical-trial-management/realtime-ctms-profile/reviews/?page=2) --- RealTime-CTMS Reviews, Pros and Cons - 2026 Software Advice