--- title: "RealTime-CTMS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RealTime-CTMS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RealTime-CTMS is a good fit for you!" source_url: "https://www.softwareadvice.com/clinical-trial-management/realtime-ctms-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / [RealTime-CTMS](https://www.softwareadvice.com/clinical-trial-management/realtime-ctms-profile/) / RealTime-CTMS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/clinical-trial-management/realtime-ctms-profile/) Reviews [Alternatives](https://www.softwareadvice.com/clinical-trial-management/realtime-ctms-profile/alternatives/) # RealTime-CTMS User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 68 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 58 reviews (85%) - 4 stars: 10 reviews (15%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The accuracy and regulatory compliance offered by RealTime CTMS are paramount in clinical research.3. - With a user-friendly interface and a commitment to customer satisfaction, it's a top choice for clinical research professionals seeking efficiency and ease of use. - You can build the budget and as visits are completed easily see the funds due and send invoices if needed. When we have concerns we have voiced them and the team listens and finds solutions or upgrades to make the system more user friendly. ### Most mentioned cons - Sometimes the Images don't load, records are not not readable but over all this is just a small issue. - The labeling of different sections seems rather obtuse (and I think, for example, it's strange to track user accounts for external providers/visiting Monitors in a completely separate location from user accounts for site staff - shouldn't all user accounts be in one place?). - It is not very easy to post a check that is paid with many line items and payment amounts that need to be adjusted to match the sponsor payment. When emailing invoice to sponsor, there is no mechanism to ensure email was received such as a reach receipt by Sponsor. ## RealTime-CTMS customer reviews Showing reviews 1-25 of 68 (page 1). ### RealTime-CTMS has directly contributed to our site's success! - Overall rating: 5/5 - Reviewer: Emmet F. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Endeavor Clinical Trials is capitalizing on the detailed reporting features built-in with RealTime to help us keep accurate metrics on recruitment and marketing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RealTime-CTMS is a user-friendly clinical trials management software that allows us to process potential candidates for studies from recruitment to completion! As the manager of recruitment, I am particularly excited about the API integration with our ad agency's digital advertising campaigns. If a potential patient clicks on a digital ad, our database is populated with the data from the patient in the specific study! It makes recruiting a breeze. #### Cons Sometimes the server can be a bit sluggish. --- ### Financial Reports sold us! - Overall rating: 4/5 - Reviewer: Denise C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros 1. One of our biggest must haves when selecting a new CTMS was the financials. We love the fact we can do study revenue reports and many others! 2. The ease of building studies. Especially the copy feature for visits as well as copy and past of arms into other studies. 3. We like the many options to accommodate the complicated budgets we need to enter. #### Cons 1. It is not very easy to post a check that is paid with many line items and payment amounts that need to be adjusted to match the sponsor payment. 2. When emailing invoice to sponsor, there is no mechanism to ensure email was received such as a reach receipt by Sponsor. Also, there is no option to assign your own invoice # to invoices or accept RT number given. The system automatically assigns # based on last invoice. When you have multiple sites, it can pose a challenge. We can narrow it down by site and study under the manage study invoices for viewing only. 3. When adding arms… the arms have to go in alphabetical order of the arm name, instead of the order we choose. When we do arms 1-20, arm 10 falls after arm 1 and before arm 2, instead of after arm 9, and that is because the system reads everything alphabetically and numbers only up to 9. It should give us the option. #### Reasons for choosing RealTime-CTMS Financial reporting and overall ease of using the system #### Reasons for switching to RealTime-CTMS Merge was sunsetting --- ### CCST reviews RealTime - CTMS from Christchurch, New Zealand - Overall rating: 4/5 - Reviewer: Carolyn P. - Verified reviewer: Yes - Industry: Research - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered We are learning to work more effectively with a large database and manage multiple studies using RealTime CTMS. I honestly do not know how we would do it without RT ! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We most like the Subject Management Options #### Cons We are a site that conducts studies which require large numbers of healthy volunteers. We are working with RT to ensure some features meet our needs more effectively. --- ### RealTime CTMS Review: Seamlessly Serving Clinical Trial Needs - Overall rating: 5/5 - Reviewer: Ravi A. - Verified reviewer: Yes - Industry: Research - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered 1. RealTime has likely helped streamline various aspects of your clinical trial management. 2. The accuracy and regulatory compliance offered by RealTime CTMS are paramount in clinical research.3. Company's commitment to continuous improvement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RealTime CTMS is a standout Clinical Trial Management System known for its user-friendliness and exceptional customer support. It excels in document management (eDocs), data capture (eSource), and patient management (CTMS). With a user-friendly interface and a commitment to customer satisfaction, it's a top choice for clinical research professionals seeking efficiency and ease of use. #### Cons I don't have many criticisms to offer about RealTime CTMS. If I were to suggest an area for improvement, it would be to focus on enhancing the Enterprise system and the Finance module. --- ### RealTime at SRA - Overall rating: 5/5 - Reviewer: Ashley C. - Industry: Research - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. RealTime is something of a go to at our company. Any time anyone has a question regarding a study, a participant, scheduling, our answer to each other is always, "did you check RealTime?" The best part is that through RealTime we're always able to get the answers that we need. And if it's not something we're sure RealTime can give us, the support staff is always more than happy to walk us through a feature that we may not have realized existed. We have been using RealTime for close to two years now, and through updates and additional features, there really isn't anything RealTime can't provide for us. In regulatory, I especially love the document feature. It centralizes a place for our consents and protocols so that when coordinators or the marketing department has a question, they can reference the source material. The addition of subject documents has been invaluable as well. Rather than coming up with a filing system that's arguably archaic, it makes it easy to reference a participant's prescreen right in their profile. It saves us space and time to be able to have this information readily available. The best thing, though, I could say about RealTime is that is has features we didn't know we wanted. I could try to come up with things that could be added or improved on, but the truth is RealTime is always a step ahead of us. Every time a new feature is launched, I find myself saying, "oh yeah, that would be helpful!" #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and the availability for help. We have interns and some staff who only use RealTime for specific things, like referencing the calendar, or scheduling appointments. Because RealTime is so user friendly, we don't have to spend much time training our new staff on how it works. And even if a training session is required, it's great that the team at RealTime can provide this for us. #### Cons I honestly do not have any complaints at this time. #### Vendor response Ashley, thank you so much for the great review! This is great news that RealTime has become such an important system for your site and staff. We enjoy working with your team as much as you enjoy working with RealTime! Replied March 2017 --- ### Provides all the tools to be able manage clinical trials efficiently and effectively. - Overall rating: 5/5 - Reviewer: Amy B. - Verified reviewer: Yes - Industry: Research - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered As I mentioned, having all of the tools available in one spot makes it easy and efficient to use. Using our time efficiently is very important in research and RealTime helps us do so. From Recruiters, Coordinators, Regulatory, and Managers all use this system with ease. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Provides all the tools to be able manage clinical trials efficiently and effectively. From Organizing our referrals, scheduling visits with RealTime Calendar, Contacting and communicating with patients by text, keeping track of visits, using RealTime Pay, edocs, etc. RealTime really does it all and does it well. It's a one stop shop for keeping our studies well organized! #### Cons We don't really having anything at this time that stands out as a con. All of our team works really well with this system. None at this time. #### Reasons for choosing RealTime-CTMS Provides all the tools to be able manage clinical trials efficiently and effectively. From Organizing our referrals, scheduling visits with RealTime Calendar, Contacting and communicating with patients by text, keeping track of visits, using RealTime Pay, edocs, etc. RealTime really does it all and does it well. It's a one stop shop for keeping our studies well organized! #### Reasons for switching to RealTime-CTMS Functionality --- ### CTMS Every Day User - Easy to Navigator and All-Around System for Clinical Research - Overall rating: 5/5 - Reviewer: Keihanna D. - Verified reviewer: Yes - Industry: Research - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered RealTime-CTMS is the only clinical trial management system our company utilizes. It is an all-around system that can navigator all aspects of clinical trials from patient visits, electronic data capture, subject stipends, to electronic regulatory document creation and storage. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that we can complete patient visits from start to finish within one system as well as maintain an electronic Investigator Site File. CTMS makes it easier to reduce our company's carbon footprint by functioning well as an electronic system. #### Cons eSource is a wonderful function, however, I believe that are a lot of ways it can improve. With some improvement, eSource can be much more user friendly and decrease the time it takes to create an eSource template to mimic eCRF guidelines. --- ### CTMS, eDocs and eSource all in one package - Overall rating: 4/5 - Reviewer: Kristina C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that everything is integrated in one place and it is easy to toggle between each side. Quality checks are easy to be completed because you can toggle from one place to another. When you load a new consent in eDocs it can automatically show and be tracked in the source and a log is made. I love the new electronic delegation log which prevents us from having to go to each person and get signatures. Once you put a patient into the CTMS you can easily attach that patient to a study and follow the patient throughout the process. You can build the budget and as visits are completed easily see the funds due and send invoices if needed. When we have concerns we have voiced them and the team listens and finds solutions or upgrades to make the system more user friendly. #### Cons If the internet goes out there is a problem. I wish there was a way to work offline when that happens. It doesn't happen often but when it does we have to get creative and use hot spots to continue to work. #### Reasons for choosing RealTime-CTMS Because it had everything in one neat integrated system. --- ### Each year they impress us more - Overall rating: 5/5 - Reviewer: Fabian S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Form day one it has been WONDERFUL. I enjoy the progress the company continues to make, which in turn benefits my research site, and the costs keep low. Thanks to the [SENSITIVE CONTENT HIDDEN] I have always felt that this leadership always takes into account the inform form sites in order to continue to improve the system. Having the direct line of communication to these two leaders, ensures that RealTime values our input and takes the time to work closely with its clients regardless of our company size. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is very user friendly and intuitive. I like the way the system has features in place where the study coordinators must complete sections before completing a visit, as this helps speed up the QC process for proper billing to our customers. The system does EVERYTHING we need from patient visits and Text reminders to invoice and payments to patients. The new customized reloadable cards that we give our patients are a wonderful addition and has saved us lots of time and money, plus take us to a new level of professionalism. providers, and support organizations also like the way we can provide a breakdown of payment to them. This one stop system keeps our research site moving smoothly. #### Cons There is a learning curve to integrate eSource, but they have a good help desk to teach you. #### Reasons for choosing RealTime-CTMS Cost, ease of use, and easy access to customer service. --- ### RealTime-CTMS Review - Overall rating: 5/5 - Reviewer: Maria Paula Z. - Verified reviewer: Yes - Industry: Research - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Real Time-CTMS offers a set of features that help clinical trial management. I also love the training program that covers every user's needs, and the customer service deserves a 5-star rating! #### Cons I wish there could be a way to import study visits. It would be such a time saver and minimize the risk of errors during data entry. --- ### BEST CTMS OUT THERE - Overall rating: 5/5 - Reviewer: Dalyn B. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered Having used other systems I can emphatically state that this is the best system available no matter what your size is. It has paid for itself over and over. Most systems have you frustrated for the first several months getting used to little quirks. This system is so easy to use that frustration has not been an issue. The online video tutorials are great for bringing on new staff. This system was created by a site and it shows! Don't make my mistake and choose a less expensive system first because trust me doing it right from the beginning would have been much easier. Although when you look at the new features of this system you will save time and money over the other systems. If you have another system though they are great to work with and migration was easier than I thought it would be. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This system is so user-friendly. Training is done in a third of the time as compared to other systems and I feel that I can use all of the features because they are easy to understand. #### Cons We are having some calendar issues with outside MDs seeing the company calendar #### Vendor response Hello Dalyn, thank you for your glowing review! We are happy that RealTime is so instrumental in helping your site conduct clinical trials. Our system allows for assigning and unassigning calendars to providers. If we haven't already, we will reach out to make sure your site is configured for this. Replied February 2017 --- ### Valuable Software Package - Overall rating: 5/5 - Reviewer: Miguel D. - Verified reviewer: Yes - Industry: Research - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered The customer service is exceptional. There is a learning curve but there is sufficient training and site support to help the system administrator get acclimated to the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The eSource, eDocs and invoicing features are intuitive, functional and help streamline our processes. #### Cons Would like to see an updated accounting dashboard. #### Reasons for choosing RealTime-CTMS RealTime-CTMS provided more features. #### Reasons for switching to RealTime-CTMS Our company outgrew the software. --- ### Great CTMS, even greater Service - Overall rating: 5/5 - Reviewer: Markus L. - Verified reviewer: Yes - Industry: Research - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their customer support team is one of the best I've encountered. They are consistently friendly and knowledgeable. The training is high quality and thorough. The program itself is easy to use and the reporting is excellent. There are many tools that cut down the work of a very complicated business. Overall this is a great product. Most importantly, they continually request feedback and look for opportunities to improve. #### Cons There are a few features that could be added to improve quality of life. Fortunately I've been informed that some of these are already in the works such as improved audit logs in the accounting area. I'd also like some more flexibility in the information that is included/excluded on invoices or simply the ability to edit them after creation. --- ### Great system - Overall rating: 5/5 - Reviewer: Randy W. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered I was skeptical at first.. But it was on getting my people to use the system.. Not we don't run Real Time..... Real Time runs our research department.. It does everything and more. IF we see something we want to improve the staff is very open to look at it.. usually tells us a better way on our part that makes much more sense... feel free to contact me if want further info on how they have helped us.. Randy Wright randy-at-arcarkansas.com #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to learn, easy to use.. Its the way it is suppose to be #### Vendor response Thank you Randy. We're happy that you and your research team find the system easy to learn and use. We really appreciate your willingness to share your experience with research sites that are looking for the right system. Replied March 2017 --- ### Best Comprehensive CTMS Out There - Overall rating: 4/5 - Reviewer: Doug G. - Verified reviewer: Yes - Industry: Research - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered We looked at several other systems and have found Realtime to be the best one out there. Their commitment to continued development of the system based on the feedback from their users is impressive. They are cutting edge in their segment of the industry. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Comprehensive with good Integration of modules. User friendly #### Cons Nothing that would prevent me from choosing it again. Does not interface with QuickBooks. --- ### Excellent Customer Service! - Overall rating: 5/5 - Reviewer: Danielle G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered I am fairly new to using RealTime but my company has used it for quite a while. I'm impressed with the software and especially very impressed with the customer service! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is fairly easy to use and the customer service team is phenomenal ! #### Cons I have no complaints about the software. --- ### Couldn't survive without it - Overall rating: 5/5 - Reviewer: Mark J. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered Realtime is essential to the running of our clinic. From recruitment to tacking study progress, and now with reg docs and texting added, this system is phenomenal. On top of all this, the customer support is fantastic, and they even help us make changes in the system when requested. Realtime is the way a CTMS should be done. Useful, efficient, and responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Vendor response Mark, thank you for the stellar review, this is great to hear! We're very happy to have you as a RealTime customer and look forward to assisting your site with any CTMS system related needs. Replied February 2017 --- ### RealTime - Overall rating: 5/5 - Reviewer: Brandon E. - Verified reviewer: Yes - Industry: Research - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly software that provides great value to a research center. #### Cons I don't have any negative feedback about this product. --- ### Review 1 for TDE - Overall rating: 5/5 - Reviewer: Alison C. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've been with real time for almost two years. Excellent product, Excellent customer service. Very clear that RT understands clinical research and how to creates software to support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's apple easy #### Cons can't upload documents directly into the system. #### Vendor response Hi Alison. Thank you for the great review. We do have a very robust document management system (RealTime-eDOCS and eDOCS LITE) to upload records. If our eDOCS product manager has not contacted you, he will soon. Replied February 2017 --- ### Best CTMS Choice for Experienced and Novice - Overall rating: 5/5 - Reviewer: Sharon R. - Industry: Research - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. RealTime understands how research really works! They understand the site and protocol needs from all perspectives. From the Coordinator, Vendors, Regulatory, PI, Sub-I, Vendors, Amendments and ICF tracking to Budgets and Invoicing, RealTime can help you! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Vendor response Thank you for choosing RealTime, Sharon! We love having you as a customer and look forward to our continued relationship. Replied February 2017 --- ### Easy use of RealTime - Overall rating: 5/5 - Reviewer: Maria M. - Verified reviewer: Yes - Industry: Research - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the ease of the system. We are pretty new to this product and have not had any problems #### Cons none at this time. We are pretty new to this product and have not had any dislikes --- ### Great system! - Overall rating: 5/5 - Reviewer: Nicole S. - Product usage: Used unspecified for unspecified - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I work with RealTime on multiple platforms and they are fantastic! The platforms are very user-friendly and easy to use. Our account manager is also great at answering any questions or concerns we have very quickly. I would highly recommend them! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Vendor response Thank you, Nicole. Your input with our products has be greatly appreciated! We look forward to working with ClinEdge on future projects! Replied February 2017 --- ### This CTMS covers all the bases, gives you solid tracking capabilities, and won't take forever to get the hang of. - Overall rating: 4/5 - Reviewer: Leslie H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Honestly, my experience with RealTime-CTMS has been pretty good overall. It gives you one central place to manage recruitment, participant visits, study activities, financials, and reporting — which means we're not juggling a dozen spreadsheets anymore. It's much easier to get a quick sense of where each study stands. For day-to-day stuff, it's pretty intuitive. Scheduling visits, pulling up participant info, tracking recruitment — those all work smoothly. That said, the more advanced stuff like setting up a new study, digging into accounting reports, managing permissions, or handling integrations definitely takes some extra training. Once you've got everything configured the way you want, it does end up saving a lot of administrative time. Feature-wise, this platform has a lot going for it, especially for a research site. The appointment reminders, visit tracking, automatic target-date calculations, recruitment tools, financial reports, and document storage are all genuinely useful. I also like that you can attach files directly to a study and share them easily. But keep in mind, it's not really built to be a general file-management tool — that's just not its main strength. Exporting and file conversion work fine for standard reports and day-to-day operational data. But if you need something for an external presentation, be prepared to do some manual formatting afterward. More flexibility with report layouts and export options would definitely be a nice upgrade. Customer support has been decent for routine questions — they're responsive and helpful. But when you get into trickier configuration problems or financial glitches, you might need to go back and forth a bit. I've also hit a few bugs here and there, though nothing that's ever stopped me from using the system for long. For a busy research site that uses the recruitment, scheduling, financial, and reporting features daily, the cost is pretty reasonable. But if you're a smaller organization with only a handful of studies, the price tag and the time it takes to set everything up might be a tougher sell. All in all, RealTime-CTMS is a solid, comprehensive system. It just has a learning curve, occasional quirks, and some reporting limitations that keep it from being perfect. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros RealTime-CTMS has made a real difference in how we run clinical research. It pulls together all the key pieces — enrolling participants, scheduling visits, keeping track of studies, sending appointment reminders, and managing the financial side of things. The calendar with automatic visit-window calculations is a big help for staying on top of deadlines, and it's definitely reduced scheduling errors. I also appreciate the recruitment tracking feature, which gives a clear view of where prospective participants are in screening. But what I value most is how it links operational and financial data, giving the team real insight into study performance. #### Cons There’s no shortage of features here, but that definitely comes with a learning curve when you're just getting started. Some screens feel a bit cluttered, and a few workflows take more clicks than you'd expect. Getting studies, financial rules, reports, and user permissions configured requires time and careful attention. I've also run into the occasional bug or hiccup—mostly with loading times, notifications, and data refreshing. The reports and exported files are useful, though the layout and customization options could be a lot more flexible. And for smaller research sites, the price tag might be tough to justify. --- ### Great Value and Functionality, Hoping Support Bounces Back - Overall rating: 4/5 - Reviewer: Ricardo C. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My personal experience with RealTime-CTMS since 2017 has been overwhelmingly positive. The platform offers a complete, user-friendly, and cost-effective solution built specifically around the daily operational and financial needs of a clinical research site. While we have encountered a temporary increase in system bugs and slower support ticket resolution times in recent months, upper management stepped in to help address our critical issues, and we have been informed that structural changes are currently being made to improve support responsiveness. Overall, we view these recent challenges as short-term growing pains, and we remain confident in our continued partnership with RealTime given their strong track record and robust system capabilities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros RealTime-CTMS is an exceptionally user-friendly platform clearly built from the clinical research site perspective. Having used the system since 2017, I consider it a great value for the money, offering a robust feature set that easily rivals any major competitor in the industry. It comprehensively covers all operational and financial aspects of running a site through its various integrated modules. The platform excels at managing recruitment efforts and tracking enrollment via its CRM capabilities, streamlines study visit logistics through intuitive study templates and clear visit tracking, and provides seamless electronic source data capture through eSOURCE along with clean Investigator Site File organization in eDOCS. Overall, it delivers a complete, site-centric solution that effectively powers daily operations and financial management. #### Cons Recently, our team has experienced an increase in system bugs alongside a decline in support responsiveness, with open tickets taking much longer to resolve than in the past. Critical issues, such as inaccurate financial report data and an ongoing inability to merge duplicate subject profiles, remained open for weeks, with the duplicate profile issue still unresolved. While direct phone support was previously easy to access, resolving recent issues required escalation through upper management. That said, company leadership has communicated that structural changes are underway to address support timeliness, so these recent setbacks appear to be growing pains rather than a permanent shift. #### Reasons for choosing RealTime-CTMS We had a less than ideal experience with CRIO during a study where the sponsor provided the access. --- ### RealTim-CTMS Review - Overall rating: 5/5 - Reviewer: Diana T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with RealTime-CTMS is that the information is real time and is available to you quickly on a real time basis, very helpful when is dealing with patient care on a day to day basis. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We like to use RealTime CTMS to view patient records and images for patients interventions and surgical options. #### Cons Sometimes the Images don't load, records are not not readable but over all this is just a small issue. That can be overcome. ## More reviews [Next reviews](https://www.softwareadvice.com/clinical-trial-management/realtime-ctms-profile/reviews/?page=2) --- RealTime-CTMS Reviews, Pros and Cons - 2026 Software Advice